568 results found
-
Enable Admin Portal to view and change users ability to "Accept Queue Calls"
Users can enable/disable the ability to accept queue calls. It would be beneficial for this to be visible and adjustable from the global admin portal. Verification and force on/off from an admin would be beneficial for turnover and queue management
5 votes -
ability to get detailed call logs for multiple user that is using only one extension
ability to get detailed call logs for multiple user that is using only one extension
1 vote -
Allow deskphone without a number as ringer to call queue
We need a feature that allows the use of deskphone without a number as ringer only. The deskphone must be added to call queue.
1 vote -
Call recording message in spanish
Customer would like to have a Call Recording greeting in Spanish Because his RingCentral account caters to both Spanish and English Customers
7 votes -
Native setting to have call queue overflow with two level in "When maximum waiting time is reached, send caller to" setting
Be able to set a two level call queue overflow natively in the "Call Handling & Members" settings.
Currently we can only set one extension in "When maximum waiting time is reached, send caller to" setting.
It can be good to have a second option "When maximum waiting time is reached, send caller to" to have a two level call queue overflow.Like that if the first call queue don't answer after a period of time then go to overflow extension 1 and if this extension 1 don't answer also after a period of time then go to the second…
2 votes -
Show Initial caller' Phone number for transfered calls from user to Call queue
Show Initial caller' Phone number for transfered calls from user to Call queue
3 votes -
Add Shared Line to Call Queue/Call Rules of User Extension
Add shared lines to the call queue or to the call rules of a user extension.
6 votes -
Call Queue - If the members of the CQ is on DND they want the call to be transferred direclty to a other call queue
If the members of the CQ is on DND they want the call to be transferred direclty to the call queue
4 votes -
The ability to send an SMS message message to a call queue that does not have a direct number assigned.
The ability to send an SMS message message to a call queue that does not have a direct number assigned. Currently you are able to send an SMS message to a call queue that does not have a direct number through the mobile app. This function does not exist in the desktop RC app. Customer would like this functionality added on the desktop RC app.
1 vote -
Separate Settings for Call Queue and Extension Ring groups
Right now, call queue is not working due to the ring group set up under the extension settings. It would be great for call queue to work as designed regardless of the extension settings.
8 votes -
Connect one company to another to see agent availability status
We have a partner externally and wanted to see the call queue availability status to be able to transfer a call to any available agent.
1 vote -
Call Logs
I would like to know the details of call queues/call monitoring group / forwarded number details etc in the call logs.
Here is a scenario which is not clear from the logs.
I have add another extentions of my colleqeue to my answered call, also I have been added in some call monitoring groups I am a part of call answering queue as well.
It is not possible from the logs to see which rule as precedence over the other rule.
Please see the snapshot below the logs are having limited information and the same is not clear.
However in…
1 vote -
IVR keypress to show on the display screen of the recipient
IVR keypress that the user selected to show on the display screen of the user receiving call, since customer is only directing all call to 1 dl but would love to see aleast the general idea of what their clients are calling in
4 votes -
Call Queue should show the phone number of the NEXT caller waiting in the QUEUE
We have a client who recently switched from Comcast Business Voice Edge to RingCentral, we are helping them with the deployment. They had Polycom VVX 450 phones before, and they have Yealink T46S phones now. The feature they had before, that they are looking for parity on is with regards to the call queue. With Comcast, they were able to see the phone number of the NEXT caller waiting in the queue, and are wondering if it is something RingCentral could implement.
2 votes -
2 votes
-
is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site the
is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site they're assigned
1 vote -
is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site the
is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site they're assigned
1 vote -
Ability to use a key press to leave a voicemail.
When calling into an IVR, have the ability for the caller to leave a voicemail if they don't want to wait in a call queue.
3 votes -
Call Queue Wait Settings: Maximum caller wait time in queue: Add an Option to Disconnect
Have an option to disconnect the call for this Call Queue Wait Setting:
-> Maximum caller wait time in queue2 votes -
Call queue user IDLE time increase from 15 mins to more
we want to adjust the auto timeout setting. right now users get kicked out of their queue when they are idle for 15 mins
1 vote
- Don't see your idea?