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345 results found

  1. Call Queue handling

    I am looking to set up the following call routing configuration, which I was told is currently not possible:

    I have a call queue with 3 members. When the main number is dialed, I want the phones of these 3 members to ring simultaneously for about 20-30 seconds. If the call is not answered within that time, I want the call to continue ringing on the same 3 members’ phones plus an additional 4 members’ phones, making a total of 7 phones ringing simultaneously. If no one answers after another 20-30 seconds, I want the call to go to the…

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  2. Customize option for voicemail notification from call queues

    Customize option for voicemail notification from call queues

    3 votes
    0 comments  ·  Call Queues  ·  Admin →
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  3. change how call information is displayed when transferring calls from queue

    Looking for the ability to change how call information is displayed for calls transferred from a call queue directly to an agent. Currently there is no option to remove the call queue name. If an agent is part of the call queue they think it is a queue call not a direct call to themselves.

    3 votes
    0 comments  ·  Call Queues  ·  Admin →
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  4. Announcement after Ringing all extensions

    The client wanted to have an announcement option that can say "If you know thew party's extension please dial now", after ringing all the extensions on the call queue.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  5. Ability to receive incoming calls for two call queue with one incoming number.

    Ability to receive incoming calls for two call queue with one incoming number.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. Press 0 key and call routes directly to that call queue's specified Extension

    What is Working;

    If someone calls my direct number and presses "0" while in voicemail, they are automatically routed back to the site extension where I am currently a member.

    Here is how we want the mapping set up:
    Test Call Queue Ext. 123 - the "0" press in voicemail should route to the specied Call Queue Extension

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  7. Simulatious Rings "Phone Tree"

    It would be nice to have the ability to set up a phone tree where we can have incoming calls ring 2 different users for 4 rings then once they don't answer it goes to a different 2 users for 4 rings, then auto attendant.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  8. Create special Key code for call park

    They can be able to Create special Key code for call park

    4 votes
    1 comment  ·  Call Queues  ·  Admin →
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  9. Allow one full pass through a queue without a wait timer

    We have small specialist teams of 3-6 for some call queues. Instead of a 30-60 second timer that repeats through the queue, a feature that would instead call each agent individually and end when the last agent passes/ignores the call without repeating the queue would be a great feature.

    Currently, if all agents pass and there is still time left, the queue repeats until the timer ends. Choosing a specific number of passes (one or more) would help a lot for small queues/businesses.

    1 vote
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  10. Detect which country calls is from, and have an appropriate whisper.

    customer would like to have the feature where the system can detect which country the calls are coming from and have a whisper before the call informing the recipient of the call. And also have the option to choose how many time the whisper is repeated.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  11. Call recording message in spanish

    Customer would like to have a Call Recording greeting in Spanish Because his RingCentral account caters to both Spanish and English Customers

    4 votes
    0 comments  ·  Call Queues  ·  Admin →
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  12. deskphone number to be assigned as direct number for call queue

    ability to use the digital line to be assigned as a direct number for a call queue

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  13. Add Shared Line to Call Queue/Call Rules of User Extension

    Add shared lines to the call queue or to the call rules of a user extension.

    3 votes
    0 comments  ·  Call Queues  ·  Admin →
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  14. Include voicemail quantities in emails to queue members and managers

    I have a helpdesk call queue, if a call is missed and someone leaves a voicemail, an email is generated to the team and managers. Is it possible for this email to also state how many other voicemails are in the help desk queue. For example if a voicemail is received and there are two other voicemails unchecked in the queue, the email would include (3 voicemails in queue) somewhere. I know the desktop app does this, but it would be beneficial for the email to show it as well. Cisco's Finesse does this.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. New design for the tick box that will be more visible

    It's hard to understand which custom rules for call queues are enabled because the only indicator is the thin outline around the rectangle across the custom rule. Please apply a design for this tick box that will be more visible. It's become extremely difficult to understand what is enabled when using a small phone screen. Thank you.

    1 vote
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  16. CompleteAudio while connecting that runtime of 52 second even if the Maximum caller waiting time in queue under Wait settings is 20 seconds

    In a call queue overflow setup.
    Client want to complete the Audio while connecting that runtime of 52 seconds of the main call queue even calls are directed to a call queue overflow after 20 seconds via Maximum caller waiting time in queue under Wait settings.

    creating for Valley Air Conditioning
    UID 451524124 on behlaf of Kristan Ashley

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. Assign different percentage of calls to queue members

    It would be nice to have the ability to assign members of a queue to take a percentage of the calls. For example:

    Queue Member 1: 50 % of calls
    Queue Member 2: 25 % of calls
    Queue Member 3: 25 % of calls

    Thank you for your consideration!

    3 votes
    0 comments  ·  Call Queues  ·  Admin →
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  18. Direct call from the extension send voicemail to call queue extensions

    Ability to forward those direct voice messages to all extension to a call queue extension so they can one a one place to check it in that queue

    4 votes
    0 comments  ·  Call Queues  ·  Admin →
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  19. Can we get a different ringtone for calls coming back from a wait queue ?

    It would be beneficial to identify a call coming back from the wait queue by a unique ringtone different from the normal one. This would prevent someone from greeting a customer again due to mistaking it as a new call

    2 votes
    0 comments  ·  Call Queues  ·  Admin →
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  20. Ability to set an alternate destination when no agents are available in a Call Queue

    RingCentral needs the ability to set an alternate destination if no agents are available for a Call Queue. Our agents have the ability to toggle their queue status and there have been times when all agents toggled their queue status off. Currently, RingCentral only offers the option for callers to "wait" when queue members are unavailable. We need the ability to send calls immediately to an alternate destination if no agents are in the "logged in" state.

    3 votes
    0 comments  ·  Call Queues  ·  Admin →
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