500 results found
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Multiple Schedule in A Day for Call Queue
I'm working on a call queue and I'm trying to add multiple time entries for a single day
so for Monday from 7 am to 8 am and on Monday 6 pm to 9 pm
I don't see a way to do so1 vote -
Outbound Automatic Transfer
Customer wanted to have the option for their secretary to call and once answered will be automatically transferred to their extension
1 vote -
Call Queue Wait Settings - max callers in queue
currently we can add up to 25 callers in queue.
Ideally it is important to have a max of 100 callers in queue, with extra multiple options like 30 -50-75-100.21 votes -
call queue key presses
It will be more easier if there is an option on the call queue to created an automated system that allows the callers to press pound or any key presses to be forwarded to a dedicated voicemail extension.
3 votes -
Automatically turn-on Member status after disabling DND
Customer wants the member status of a user to turn on automatically, after disabling DND. Right now, Whenever she disables DND, she needs to manually enable the member status from the Call queue itself.
1 vote -
Set Ringtones for Different Call Queues
For users who are members of different Call Queues, allow them to set different ringtones to allow at an auditory level to differentiate between them. Both for App and Phone.
1 vote -
Marking calls in the "Missed" section read so we don't have to delete them to clear the log.
here should be an option to mark "Missed" calls as called back or read or something similar. We need to clear our missed call log and it used to stay on the all call log but it doesn't anymore unless we call out. There should be something that allows us to clear missed calls from that log without having to resort to deleting them. Thank you
1 vote -
While waiting options
Create options while customer is waiting in queue:
Thank you for your patience.
If you would like to continue holding, please press 1.
If you prefer to receive a call back without losing your place in line, please press 2.
You will be called back in the order your call was received.1 vote -
Export file for error for call queue
Customer is requesting a database for us to export why call queues have bugs, or the queue is not working properly for them to check the errors.
1 vote -
Bulk Disable and Delete Call Queues
Add option to bulk disable and bulk delete Call Queues, similar to how this can be done for Users.
5 votes -
Multiple call queue members should be able to send and receive SMS messages. Currently only one member can be assigned to process them.
Multiple call queue members should be able to send and receive SMS messages. Currently only one member can be assigned to process them.
1 vote -
Ability to create Analytics reports that will tell when a member log in/log out from the call queue
Ability to create Analytics reports that will tell when a member log in/log out from the call queue
11 votes -
Have the availability to disable the "Accept Queue Calls" feature in settings
RingCentral does not have the feature to stop reps from turning off the "Accept Queue Calls" button in their settings. When this gets toggled off in their settings their member status in the queue is then turned off. We would like to stop the reps from being able to do this and always have their member status turned on. This way the manger is the only one that can go in and turn them off from getting calls from certain call queues.
24 votes -
Displaying Caller ID Instead of Call Queue Name on Incoming Calls
The customer wants to remove the call queue name when a user is receiving a call. They would like to display the caller ID or the number of the person calling instead of the call queue name.
3 votes -
Call Recording Access for Queue Overflow Calls
When a queue call has gone to the overflow queue and was answered by a member of the overflow queue, the user has no access to the call recording.
It would be helpful to add an option to grant overflow member (who answered the call) access to the recording of overflow call.
4 votes -
bring live reports type view into RC app
Need to have the ability within the RingCentral desktop app to view real time analytics. This will give employees the ability to understand how many other calls are waiting to be answered as well as understand who else may or may not be logged into the call queue.
1 vote -
Add Tracking Number to a Call Queue Call for easier tracking
These numbers will be used in specific campaigns—such as on postcards—to help us evaluate the effectiveness of each effort.
Here are the details:
Purpose: To track incoming calls generated from marketing campaigns
Tracking Benefit: This setup will allow us to log and attribute incoming calls to their respective ad campaigns, helping us understand which campaigns are performing well.
1 vote -
Custom Rule to bypass Call Queue Settings
Be able to create custom rule that will change the concurrent call per member on a specific user only and maintaining the number of concurrent call per member for call queue.
1 vote -
Custom Rule to bypass Call Queue Wait settings
Be able to create custom rule to change the concurrent call per member under wait settings for specific user only.
1 vote -
Call queue wait settings - to bypass the maximum caller wait time
Call queue wait settings - to bypass the maximum caller wait time settings when caller want to just leave a voicemail
4 votes
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