319 results found
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Limit on Number of Call Queue Pickup Groups Should Be Increased.
We have a use case where the users are backups for a large number of call queues (calls do not ring to them).
They need more than 10 Call Pickup Buttons, especially on the Desktop App.
2 votes -
Permanent sound setting set up
The ability to permanently set up the RC app sound settings so that the users don't need to change it to speaker or headset if they logged out on the app or the computer has been rebooted.
1 vote -
When showing in a meeting do not ring my phone from the queue
When synced with your calendar and showing in a meeting/ busy I wish that would remove the person from the call queue for the time being. This will help the person to not forget to log out and back into the queue.
1 vote -
Call Queue Fixed order settings.
We need a call queue with Fixed Order settings that allow the previous extension to pick up the call if they missed it initially, before or while its being forwarding the call to the next extension in line.
1 vote -
Enable all headsets to work Properly with Ring CX - enable the answer call button to work so one does not have to rely on the pc screen
Enable all headsets to work Properly with Ring CX - enable the answer call button on headsets to work so one does not have to rely on the pc screen to answer calls. Also merge analytics screen with agent screen and CX with ring central. There are to many screens to deal with.
1 vote -
ability to see who picked up an incoming call
when a call comes in, you cannot see who or what extension has answered the call.
2 votes -
Call Queue - If the members of the CQ is on DND they want the call to be transferred direclty to a other call queue
If the members of the CQ is on DND they want the call to be transferred direclty to the call queue
1 vote -
Integrate a website to a Call Queue extension
We would like to trigger a website when a Call Queue extension is called.
2 votes -
Queue Management
Have the ability to set the Queue management list in Alphabetical order
2 votes -
Notifications
Asking if possible for the Missed Call Notifications to turn off automatically if the call was missed and automatically turn on if the call was answered.
1 vote -
forward call to another extensions voicemail
When a call comes into a central main phone line, I want the receptionist to be able to forward the call directly to the voicemail of another extension to leave a message with the extension ringing.
2 votes -
Ping Call Vendors Not To Send Calls When All Agents Are Occupied
For RC customers that are getting calls from vendors, system should have the ability to ping vendors that all the agents from the RC customer are occupied.
1 vote -
Enable to dismiss call in call queue
User can dismiss call queue calls and direct the caller to voicemail if they don't want to answer incoming call
1 vote -
ringing simultaneously
Would like to have a feature that if the ring type is ringing simultaneously, other users should have an option to still receive another incoming call given that they are already engaged on a call.
2 votes -
1 vote
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Allow certain people in call groups to have incoming calls ring when they are on the phone
we have a receptionist in the call group who is supposed to be first on a call. When she picks up the call she won't get other incoming calls. We need her to be able to get silent or quiet notifications of incoming calls so she may juggle and transfer calls to the right people.
3 votes -
Barg
We need an easier way to listen in on calls our employees are taking. Specifically from the mobile app or "softphone" is what you call it. Currently I have no way to see who is on a call and listen in if I choose to do so
1 vote -
Ring Settings in Call Queue
When the call comes in the call queue, all extensions under the call queue will ring, but if the extension didn't answer, that's the only time the call will be routed to
the external number.1 vote -
main number to be the direct number of a call queue
main number to be the direct number of a call queue
1 vote -
Main greeting prior to the IVR, so the IVR menu can be repeated without repeating the main greeting.
Main greeting that automatically connects to the IVR, so the IVR menu can be repeated by pressing # without repeating the entire main greeting.
1 vote
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