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2027 results found

  1. Site specific directory, Hide the company directory from specific users only

    Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…

    54 votes
    4 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Ability to dial out while there is an incoming call

    Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    84 votes
    Under Review  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    158 votes
    Under Review  ·  10 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Multiple recipient for faxes and SMS

    The caller wanting to make sure multiple users can receive faxes and SMS.

    154 votes
    Under Review  ·  19 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. SMS Auto-Forwarding

    The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension

    76 votes
    Under Review  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Switch to toggle back to the Old RingCentral App Layout

    Ability to have the ability to go back to Old RingCentral Layout

    48 votes
    Under Review  ·  21 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Allow all extensions to send SMS from main Company extension

    We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

    149 votes
    Under Review  ·  29 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Remove Guest User in RC app/Admin Portal

    Have the option to remove guest users from the RC app instead of blocking them.

    29 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. configurable change time of presence status to inactivity

    current situation:
    The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)

    Request:
    The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.

    52 votes
    Under Review  ·  10 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Recover call recordings for past 90 days

    I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.

    72 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to increase this number or make it unlimited.

    58 votes
    Under Review  ·  14 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Increase Retention Period for Sent Faxes

    Currently, the retention for sent faxes is set for 30 days. It will be beneficial if this could be stored longer as the email transmission results notification does not contain the actual fax file attachment

    78 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. View Company Call log on Ring Central Application

    Viewing company call log on RC App without opening the admin portal will be a great feature. I will not need to log in on the admin portal anymore. This is a convenient feature where admin's on my account will be able to view it by just opening the application.

    24 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Visibility of missed calls from call queue on the RingCentral app

    We propose the addition of a "Missed Calls" tracking feature within the RingCentral app. This feature would enable users to view and manage missed calls not only from their direct line but also from call queues and other users within their organization. Here are the key components of this feature:Unified Missed Call Log: Users would have a centralized "Missed Calls" section within the RingCentral app that consolidates missed calls from all sources, including their direct line, call queues they are a part of, and calls for other users they have permission to access.Clear Call Queue Missed Calls: For users who…

    42 votes
    Under Review  ·  11 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Group Text Messaging

    I am on the phone with Ring Central customer service right now and he is guiding me through posting this.Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not true. A Ring Central user can start a group text message; however, responses from non-Ring Central phone numbers don't come back into the group, they come back individually. Which defeats the purpose. The purpose of group text messages is to keep all group members on the same page so all sent and received messages need to be held…

    82 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Add Voicemail Transcription for Contact Center

    Currently there is no voicemail transcription offered in RingCX like we are provided with RingEX. This would be a massive time saver for high volume Contact Centers.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    52 votes
    Under Review  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100.

    We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100. We have over 100 employees using the Ring Central application.

    30 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  19. Ability to disable pop up on the incoming call using RingCentral app

    Ability to disable pop up on the incoming call using RingCentral app

    61 votes
    Under Review  ·  8 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. add HUD feature to apple iphone app.

    currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.

    34 votes
    Under Review  ·  11 comments  ·  Application  ·  Admin →
    How important is this to you?
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