3000 results found
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For multi site accounts, allow company contacts to be filtered by location name
We are one company that creates a site for each office we have. In the RingCentral web app, when searching for internal extensions it would be helpful to be able to filter the search to show extensions assigned to a location
4 votes -
Editing the F6 Hotkey and Adding a quick action button for AI notes in the Keyboard shortcuts in the RingCentral Desktop app
Customer wanted to have an option to set-up a Shortcut key on the RingCentral app to enable the AI notes and to have an option to update the F6 hotkey to make a phone call since the customer is using the F6 shortcut key with another application.
RingCentral Desktop app > Settings > Keyboard shortcuts
1 vote -
All users can Edit the company contacts
I would like all users to be able to edit the company contacts via their own RingCentral application
1 vote -
Multiple Schedule in A Day for Call Queue
I'm working on a call queue and I'm trying to add multiple time entries for a single day
so for Monday from 7 am to 8 am and on Monday 6 pm to 9 pm
I don't see a way to do so1 vote -
Enable SSO Enforcement at Site-Level Within RingCentral Accounts
Currently, Single Sign-On (SSO) enforcement applies at the entire RingCentral account level. However, many organizations operate multiple sites or instances under a single account, each requiring different security policies. The ability to enable and enforce SSO specifically for individual sites within a multi-site RingCentral account would provide greater flexibility and security control. This feature would allow admins to tailor authentication settings per site rather than applying a blanket policy across all sites in the account.
1 vote -
Configure external phone numbers as speed dial buttons
The option to configure or assign external phone numbers as speed dial buttons via the admin portal, as well as the ability to customize the background image.
1 vote -
Disable free accounts on specific domains
Admins want to block their users from creating a free account using their company email address.
10 votes -
SIP Header Push for Canada Accounts
CNAM:
No Central Database:
In the US, there's a national CNAM database where the caller's name is stored and can be looked up by carriers. Canada doesn't have this centralized system.SIP Headers:
Instead, in Canada, the caller ID name information is included in the call's SIP (Session Initiation Protocol) headers. These headers are sent along with the call and are used by the recipient's carrier to display the caller's name.Since there's no national database for CNAM in Canada and this is based on SIP Header, RingCentral should have a way to push SIP Header to different leading carriers.
3 votes -
callerID flexibility
We have a Central Office and many Satellite Sites, we need to enable a few specific staff embers to be able to set their CallerID to any of the Satellite Sites, at the moment this is a site by site feature and needs to be a user feature
3 votes -
Forward disabled users to another extension
Allow forwarding a disabled user to another extension.
1 vote -
Subject: Request for Scheduled Status Automation Feature Category: User Presence / Productivity Enhancement Description: I’d like to reque
Subject: Request for Scheduled Status Automation Feature
Category: User Presence / Productivity EnhancementDescription:
I’d like to request a feature that allows users to automatically change their status (e.g., “Working From Home,” “In the Office,” “Do Not Disturb”) based on a recurring schedule—similar to calendar-based automation.
For example:
• Set status to “Working From Home” every Wednesday at 8:00 AM
• Revert to “In the Office” every Thursday at 8:00 AMThis would greatly benefit users who follow consistent hybrid work schedules and want their presence to reflect their availability without manual updates.
Why This Matters:
• Enhances operational transparency…
1 vote -
Outbound Automatic Transfer
Customer wanted to have the option for their secretary to call and once answered will be automatically transferred to their extension
1 vote -
view the custom rules schedule in a calendar format
An option to view custom rules schedules or created in calendar format to get an easy view when a certain custom rule will be activated.
1 vote -
Display Custom Customer Info on Yealink Phones
The customer would like to customize the caller ID display on Yealink desk phones for calls routed through a Call Queue. Specifically, when a customer dials the company hotline and the call is answered by a user in the queue, they want the phone display to show additional internal information associated with the customer’s extension or account.
Current Behavior:
Currently, the phone displays:The Call Queue number that was dialed (e.g., Hotline Number), and
The caller's phone number.
Requested Behavior:
Instead of displaying just the phone number in item #2, the customer would like to show custom text such as:…
1 vote -
Turning direct messaging between two users into group messaging with multiple users
The ability to turn direct messaging conversations between two users into group conversations where the new participant can access the old conversations.
2 votes -
Call Queue Wait Settings - max callers in queue
currently we can add up to 25 callers in queue.
Ideally it is important to have a max of 100 callers in queue, with extra multiple options like 30 -50-75-100.21 votes -
Increase DTMF sound on mitel
Increasing the duration of DTMF sound of Mitel 6920 which is connected to a door phone.
1 vote -
RingCentral Unified App Should Have the Same Print-to-Fax Settings as the RingCentral Phone App
Auto-print to fax on the unified app only prints single sided. With the RC Phone app, it automatically print incoming faxes double-sided via their Lab Black and White printer.
With the old app (before installing and using the new app) an incoming fax would print. If we check the voicemail it would be a saved message (no blinking light). And if the fax failed to print then extention 101's phone message light would blink and there would be a new message when we checked the voicemail. This would let us know what time the fax failed and allowed us to…
1 vote -
voicemail
Disable voice mail. In many other platforms the voicemail can be disabled on an extension by extension basis. For example in a medial facility you would not want voice mail on a phone in the operating room. A conference room would also not need to have voicemail. The ability do disable voicemail on any given extension would be great. I would mean we wouldn't have to forward the calls to another extension or record a greeting that says please don't leave a message on the conference room phone.
1 vote -
Make user interface more intuitive-highlight Search function more and highlight "Close-X" button in red?
Make user interface more intuitive-highlight "Search" function more and highlight "Close-X" button in red?
1 vote
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