3008 results found
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Allow manually entering time for schedules and 24 hour time
Need the ability to manually type in the time on schedules. The current drop-down menus are cumbersome and inefficient.
Ideal functionality would allow me to input any time, such as "7:50 PM" (instead of being limited to either "7:45 PM or "8 PM").
Also inputting times in the 24 hour format needs to be supported. For example, inputting "1950" would be interpenetrated as "7:50 PM" and "0730" would be interpenetrated as "7:30 AM".These changes would greatly improve the speed and workflow of inputting schedules, since we don't have a central schedule repository that can be applied to various items…
4 votes -
Bulk Disable and Delete Call Queues
Add option to bulk disable and bulk delete Call Queues, similar to how this can be done for Users.
4 votes -
Reoccurring Holiday setting
It would be great that when holiday call handling, voicemail greetings and etc. can have a reoccurring setting so that you don't need to go back in every year.
3 votes -
Make selected user more prominent
Make the selected user more prominent.
This should be a simple CCS fix.
See the attached image for what I'm on about.
I dare you to find the selected user in 2 seconds, especially when scrolling a long list of users.4 votes -
Option to add External Number into the Call Queues (Group) as Primary Members
I would like to have the ability for an external number to ring alongside our group members in a call queue, either simultaneously or in sequence. I want the calls directed to the call queue to go to both group members and the external number, treating the external number as if it were one of the group members.
1 vote -
AI Notes Summary and Recap Sharing on RC app
Customer would like to have an option to select extensions that can access the summary and recap of their calls through AI Notes and can share the summary and recap of the call through AI notes
2 votes -
iOS
When merging calls on iOS, after connecting the second call keep user on RC screen where merge option exists. This is also Accessibility issue, see comments at bottom.
Today upon connecting first call, user stays in RC App (see 1CallCnnctStaysOnRCScrn.PNG) and can click + to add new caller. User only goes to iOS Lock Screen after inactive screen time and that screen has RC button to return to RC app (see 1CalliOSLockScrn.PNG). The RC button is great reminder that user is not on RC screen.
When adding a second call, upon connecting, user is immediately dropped into iOS native phone…
2 votes -
Prefix Matching in type to search box.
Currently when typing in the search box for texts , calls, contacts, etc.. it searches for the data in random .
That type of search filtering, where the results must match the typed characters in the exact order you entered them, is often referred to as:
* Prefix matching: This is a very common term, especially in computer science. It means the search results must start with the sequence of characters you typed.3 votes -
Use Virtual number/Substitute Caller ID number for call forwarding
Have an option to use the Virtual number for call forwarding Or use substitute caller ID number as call forwarding number in the RingCentral Admin portal.
5 votes -
Outbound caller ID masking
I wanted to see if ringcentral has some kind of feature like a "Caller ID Masking" or something that when I make an outbound phone call, my caller ID can show up to the client matching the same area code they're locally in. Like if I call someone and they have a phone number that starts with the area code 561, when I call them, they will see my number coming in as a 561 number as well
4 votes -
performance reports
To get daily Performance reports via subscription there has to be a saved performance report with the preset date of Yesterday and not a customized date otherwise, we will receive the same data every day.
However, some businesses run business on a certain time like from 8 AM today to 7:59 AM the following day and we need to receive daily reports from those hours not 12 AM to 11:59 AM. The Yesterday option for saved performance reports is not going to work based on the company's needs.
Please have the option to save performance reports with custom time and…
17 votes -
Allow the same user to be in both the primary call queue and the overflow call queue
Allow the same user to be in both the primary call queue and the overflow call queue simultaneously, by simply adjusting their queue status, rather than removing them from the primary queue when they need to serve as the overflow agent.
2 votes -
Email 2FA Capabilities
Instead of using any authenticator app, a 2FA code is to be sent to the email when a user signs into the account.
2 votes -
Block incoming calls to the meeting room
To have the ability to block incoming calls to a meeting room or set it to "Do Not Disturb" mode.
2 votes -
Ability to Bulk upload blocked numbers
We would like to have the ability to bulk upload blocked numbers in the Service Web
3 votes -
Use apple tv for Ringcentral rooms
It would be useful is we can use our apple TV as a display for the Ring central rooms
1 vote -
Customize Screen for Yealink Phones
Please let us be able to customize settings on our deskphones. Ideally, we could upload custom backgrounds to use for our customer-facing phones. We use Yealink T46U, T48U, T57W, and Mitel IP480s.
1 vote -
Automatic Meeting
Once a customer gets a call, an automatic meeting should be created for troubleshooting.
1 vote -
Have the ability to customize the dialpad on RC mobile app
Have the settings to adjust the dialpad (make it smaller or bigger) based on customer's preference
1 vote -
create custom auto-reply template
SMS keyword auto-reply is selective. It would help if another customizable template is available for holidays or other phrases
1 vote
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