3597 results found
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Yubico support with RC
We contacted support seeking assistance with setting up Yubikey with RC MFA we were educated where to navigate to setup the MFA however we failed setting it up as Ringcentral does not support FIDO MFA authentication
It would be helpful if we are able to set this with RC
3 votes -
Ability to Customize Header Name for Fax Email Notifications
Description:
Currently, when sending a fax using a company number, the fax email notification displays the main super admin’s name instead of the actual user who sent the fax. However, when sending a fax using the assigned individual's phone number, the email notification correctly displays the sender’s name.Issue:
Fax notifications sent via the company number always show the super admin’s name as the sender.
Fax notifications sent via assigned user numbers display the correct sender name.
Requested Improvement:
Allow customization or dynamic updating of the email header for fax notifications so that the sender name reflects the actual user…1 vote -
Shorten DTMF on Mitel device
Mitel 6930W cannot keep up with user's input speed when dialing phone numbers. The user's input rate is faster than the duration of the audio being played when entering phone numbers. This is causing audible delay with the dial tones.
If you could shorten the audio associate to each digit, I think that could improve the audio delay when dialing phone numbers for users who are quick on the dial pad.
1 vote -
If there any RC system update user should not only be advise but also informed about the result. like if the update prompt them to log off
Hi Team,
Posting this as customer complain.
They were just surprise that after the software update (RC app) that all users automatically been log out of the RC system. which was not advise on the software update to set their expectationThey want to include this as disclaimer in the future so that this will not puzzle them
below is client details
Case
28656997
incontact ID: 202508080113482205050000024807
UID: 289843124
RC Phone Number:+61 (3) 86460222
Customer Name: Victor
Company Name: Whitbread Insurance
Call back #: 0283945571
Email Address: RC-Whitbreadinsurance@ericom.com.au
Number of DLs:
Account Verified (Admin): 99999 Via email OTPRegards
Ramilito…1 vote -
RC App Side Menu Customization Globally
Enables customization of the RC app slide menu for all users at once
1 vote -
View Call Queue Recordings within the Mobile App
Our main sales phone number funnels through a call queue. I can view recordings of call queue calls in the admin portal, but would like to be able to view them through the RingCentral mobile app as well.
2 votes -
Use the call queue number as a Caller ID for limited extensions
Capability to display the call queue number as the outbound Caller ID for a limited extensions.
2 votes -
Change "Voicemail Greeting" to "Voicemail Message"
Modify the description "Voicemail Greeting" to instead display "Voicemail Message". Our users routinely mistake "Call Greeting" for "Voicemail Greeting" and we end up having users that have a voicemail message play before the call is connected, causing confusion for callers. Most of these mistakes happen when attempting to modify the Voicemail Greeting via the administrative settings over the phone. Modifying the description on both the admin portal, and the admin settings over the phone could be a simple way to avoid further confusion.
2 votes -
settings option to separate queue calls vs direct calls ringtone
we need an option to differentiate the ringtone from queue calls vs direct calls via RC App
4 votes -
Duplicate RingCentral Application on Mobile Device
Ability to duplicate the Ringcentral application on mobile devices specially if you have multiple account with Ringcentral.
1 vote -
send Contact Cards on every outbound call
- outgoing image when people see when they are doing an outbound call using the business number
- wanted to have contact cards on the Caller ID when making outbound call
1 vote -
Merge 2 Teams /Group Chat in RC App
Can we merge 2 RingCentral teams to 1?
I want to merge two different teams or groups into one, is that a possibility.
5 votes -
Allow call queue extensions to receive forwarded calls from Google Voice Phone Number
The customer would like the call forwarding from his Google Voice number to RingCentral call queue extension direct number to work. Currently it rings the call queue members but when call is answered - it is just silent. It worked on user extension but never for call queue extension.
2 votes -
Physical Hardware Panic Button
Physical Hardware Panic Button
We would like to have a hardware button that serves as a "Panic Button"
The goal is to have something to press in discreet in case of an emergency.
This button will then dial a direct call to a programmed number that will trigger at alert/alarm.2 votes -
Limited Extension Addition feature
For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.
8 votes -
Outbound caller ID schedule
A feature in which we can set up a schedule for selecting an outbound caller ID number for business and off hours
3 votes -
Add signature options in text messaging
I would like the texting to have an option for the customer to reply "STOP" to opt out of receiving any more text messages
1 vote -
Show an account's entire list of user groups from the user extension level
Ability for super admins to see entire User Groups from User Details>Security and Permissions>Edit User Group instead of showing limited user groups
5 votes -
request to see reason why message cannot be sent on Text feature
please include reason for messages that showing Message cannot be sent, we need to know and clarify if that's TCR issue, billing or carriers issue
2 votes -
Disable all call forwarding in user extension
A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension
8 votes
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