3586 results found
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Caller ID Restrictions as per Site settings
Make it where you can restrict the caller ID in the site settings instead of making it a per user restriction. on smaller companies per user is a okay function, but on big companies this could be tedious.
3 votes -
Call screening for MS Teams
Call screening for MS Teams
1 vote -
Options to customize the forward and reply option when receiving a call in RingEX
Options to customize the forward and reply option when receiving a call in RingEX.
1 vote -
Ability to add all company contacts on Presence Keys
It would be easier to access the company contacts if they were shown on the Presence Keys or main screen of the phone instead of manually dialing and searching contacts/extensions.
1 vote -
2 conditions under if no one answers
2 conditions under if no one answers in one extension, in one custom rule. currently we can only have 1 condition in if no one answers, we can either forward the call or leave a voicemail but we cannot choose both at the same time on 1 rule.
1 vote -
Cold transfer should show who transferred the call
Internal call transfer should show internal user extension name or extension number for cold transfer
6 votes -
Devices assigned to a Shared Line should have a Paging Key.
Devices assigned to a Shared Line should have a Paging Key.
The Paging key should also be available on devices assigned to a Shared Line group, rather than being initiated using DTMF.
3 votes -
Port In Order Status
It would be very helpful if the Status would better show the port request status. Currently, the admin portal shows a port request as "Pending" if it is "In Process" or when it has been "Approved" as indicated by the email notification stating, "has been approved and will be completed on"
3 votes -
delete/remove their ringcentral number for those who saved it on their phone/contacts already
delete/remove their ringcentral number for those who saved it on their phone/contacts already
1 vote -
Opt-in handling for Business SMS
Please implement something to manage SMS opt-ins. I should be able to automatically opt-in every number in my business instance as their continued employment constitutes acceptance. But external parties maybe go to www.ringcentral.com/[cust #]/[campaign #]/[phone number] to opt in.
Maybe give a webpage where I can upload my company logo and which has default acceptable text for opting in that we can modify. You could help your customers ensure compliance by preventing SMS messages to numbers that aren't opted in, since you already have the opt-out database, and would explicitly have the opt-in information. You'd need the ability to import…
1 vote -
Swipe option to leave a VM or send an Automatic mesasge
Have an option to :
when a call comes in, have a button to send to VM
when a call comes in, have a button to send a text (with various messages like, "Can't talk right now, I'll call you back shortly".2 votes -
Increase or Remove IVR Audio Prompt Time Limit
urrent Behavior:
At present, the IVR audio prompt is limited to a maximum duration of 10 minutes during live calls. When this time limit is exceeded, the system plays an internal error message to the caller.Request:
We request that the 10-minute time limit for IVR audio prompts be increased or removed altogether.Justification:
Some organizations include extensive and detailed information in their IVR menus, such as legal disclosures, compliance-related content, or comprehensive instructions. The current 10-minute cap restricts their ability to deliver this information effectively and may result in a poor caller experience due to the unexpected error message…1 vote -
Ability to have a different company name displayed on the ringcentral app
Need to have an option to have a different company name displayed on the ringcentral app for users to have different field but still working on the same site/company
2 votes -
Audit Trail Logging For Template Changes
Templates can significantly impact various system settings, including call handling user information and other configurations. Currently admins lack visibility into modifications made to templates, making it difficult to track chagnes, troubleshoot issues, and maintain compliance. By loggin template modifications in the audit trail, admins will have a clear record of all changes, improving transparency, security, and operational efficiency.
Feature Requirements:
Audit Trail for Logging Template Changes:
1. Record when a template is created, modified or deleted.
2. Capture specific changes made within the template
3. Include the affected settings (ie call handling, user configurations...)User and Timestamp Tracking:
1. Log…2 votes -
Audit Trail
Audit Trail for Yealink Desk Phones
To track changes made on Yealink desk phones and identify issues affecting call queues, set up an audit trail. This will help you monitor and review any modifications that might impact performance.
4 votes -
Exclude company contacts from being screened.
Callers will be asked for their name when call screening is enabled and the caller is not in the contact list. This feature only works for external calls and not for company contacts. Is there a way to exclude company contacts from being screened?
2 votes -
Disable 911 capability
The customer wants to have an option to disable 911 capabilities for all users.
5 votes -
Disable the Accidental Key Press
Disable the Accidental Key Press
If we can disable the key press where in if the caller accidentally press any number or dial key it will do nothing and will not be routed or transferred to other extension where the call is not intended for.
10 votes -
deskphone pairing for mitel
deskphone pairing for Mitel Phone Models
12 votes -
Incoming Call Information Display
Incoming calls to call queue extensions should display the Caller ID Name + Caller ID Number on the RingCentral app. In a typical scenario, users save a contact’s name in their phonebook and expect the system to show both the Caller ID Name and Number on the incoming call pop-up when that person calls.
Current Limitation: This functionality is not supported. If the PSTN does not provide the caller’s name, the system does not pull the name from the Contacts list. The reason for this limitation is the ambiguity in handling cases where multiple accounts have saved the same number…
3 votes
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