Audit Trail Logging For Template Changes
Templates can significantly impact various system settings, including call handling user information and other configurations. Currently admins lack visibility into modifications made to templates, making it difficult to track chagnes, troubleshoot issues, and maintain compliance. By loggin template modifications in the audit trail, admins will have a clear record of all changes, improving transparency, security, and operational efficiency.
Feature Requirements:
Audit Trail for Logging Template Changes:
1. Record when a template is created, modified or deleted.
2. Capture specific changes made within the template
3. Include the affected settings (ie call handling, user configurations...)
User and Timestamp Tracking:
1. Log the identity of the user making the change.
2. Store the date and time of the modification.
3. Capture the originating IP address for security and compliance.
Display In Audit Trail UI:
1. Provide clear visibility of the template changes in the customer audit log.
2. Allow filtering by template reltaed changes for easier tracking.
Melissa
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