1473 results found
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Please add Support for Barco Clickshare devices in RCV Rooms in line with competition
Teams, Zoom and Webex all support Barco Clickshare Devices, because RingCentral Rooms does not currently support the Clickshare device, users are unable to pass the clickshare around the room and reshare content.
5 votes -
Request Screen Control for host when invite sent from delegate
I plan meetings for my team and will send invites on their behalf. Customer will share their screen, but my teammate, even though I sent invite from their profile, does not allow them to request control.
5 votes -
Change Names
For our company, it is key that we are able to change people's names for privacy reasons. The caller should be able to change when they come in and the Host should always have access to change it. Privacy is key when working with attorneys!
5 votes -
Add Breakout Rooms for Webinar
I need webinars to contain breakout rooms, preferably with links that participants can click on, so that my cohost doesn't have to assign each person into a breakout room. Breakout rooms are currently only available in Video Meetings, but this doesn't help me for my Webinar 500 subscription. Most webinars these days will need breakout rooms, especially for professional development.
5 votes -
Auto reply for messenger chat
Please create an auto reply feature for after hours chat messaging. This system is set up for auto reply SMS text messaging but not for the messanger chat feature for both mobile app and desktop app.
5 votes -
Timer for Video calls
perhaps this is available and simply not activated, but a timer for the video calls and a history listing the length of each call would be invaluable
5 votes -
When
- Simplify the transition from a phone call to a video meeting. When I need to move a customer from a phone call to a video screen share, the current process requires navigating through multiple layers of clicking/screens and forming an email, which is inefficient. I understand that the customer is on their phone, but I should be able to launch a video session from my computer in a single step. There should then be a field to enter the customer's email address so RingCentral can automatically send them the meeting link invite not requiring me to pause the work that…
4 votes -
Video Calling Permission Control
The customer has requested the ability to restrict video calling at the extension level. Specifically, if any extension user needs to initiate a video call, they should first require permission or approval from an administrator before being allowed to proceed.
This functionality would help the customer enforce better control over video usage and ensure compliance with internal communication policies.
4 votes -
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
4 votes -
MMS for Toll-free numbers
Other carriers are supporting MMS for TFN (Toll-Free Numbers). I would like RingCentral to also support MMS for TFN.
4 votes -
option to change transcript file type to txt file
ability to select or change the default pdf file format when downloading ringcentral video meeting transcript
current default file is PDF it would be better to have an option such as txt file for download4 votes -
Prevent external recording of video meetings or webinar
A way to prevent external users from recording a meeting or webinar using AI tools. The customer wants internal staff to be the only attendees capable of recording or transcribing.
4 votes -
Synchronize the timestap of the downloaded timestamp of the transcript and MP4 from a recorded video meeting
Currently, when you download a video meeting, the MP4 file's timestamp is in Coordinated Universal Time (UTC). This can cause a discrepancy if your local timezone is different from UTC, as the timestamp displayed will not match your local time. The customer would like a feature that allows the downloaded video meeting to have timestamps synchronized for both the transcript and the MP4 file, and to reflect the local timezone rather than the server's UTC time.
4 votes -
Add the scheduled meeting to the RingCentral app's workspace
Include the scheduled meeting in RCV in workspace where the tasks and events are listed instead of showing it in the Video Tab
4 votes -
Ability to stay and wait for immediate video meetings
End user's meetings are all immediate and non-scheduled with about 30 clients per day as a therapist
Need the old feature of staying on the video meeting while waiting for the client4 votes -
Webinar Calendar invite notification on calendar
To improve the user experience for both hosts and attendees, we recommend adding a default reminder of 15 minutes before the session begins to the calendar invitations generated for webinars. Currently, the calendar invites do not include any reminder, which can lead to users forgetting or missing the session. By implementing this change, attendees will receive a timely reminder, increasing attendance and reducing the likelihood of missed sessions. This feature can be set as a default but should also remain customizable for those who prefer to modify or remove the reminder as needed.
4 votes -
Change RCV Audio dial in number
Change default number in invite
Is there an option to change the default Audio telephone number the attendee can call in to a RC Video meeting? Its currently set to +1 (650) 4191505 United States (San Mateo, CA)
4 votes -
Allow Admins to Enable HD Video for their Users
One of our customers has been having issues with their Video Quality. The recommendation is to have the User Enable their HD Video. The company has 1200 users. Instructing people one by one is not exactly efficient or sustainable. The customer request is to have a global setting to enable HD video across the organisation.
4 votes -
Allow Rooms device to connect to other providers meetings
Rooms appliance only allows connection to RingCentral meetings. This is a major inconvenience in the event that we need to join a video meeting from a different provider such as Teams, Webex, or ZOOM.
Please find a way to allow Rooms appliance to connect to other meetings and not just Call in.
4 votesAs of August 2024, Rooms can now join Teams meetings using SIP Guest Join, if the SIP join details are not provided in the meeting invitation.
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Call Monitoring
Adding call monitoring to a User group in the RingCentral portal, does not allow you to edit the call monitoring features. It will be great to add call recording that only allows Listen only.
4 votes
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