1482 results found
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Automatic SMS Notification After Voicemail
The customer is requesting the ability to automatically send an SMS notification to a caller after they leave a voicemail.
The requested functionality would apply when an inbound call is routed to voicemail, whether the voicemail is associated with:
An individual user
A call queue
A standalone voicemail
Once the caller leaves a voicemail, the system would automatically send an SMS confirming that the voicemail was received.
Example SMS:
“Thank you for your voicemail. We have received your message, and someone will contact you as soon as possible.”
Alternatively, the customer would like the option to send a simple notification…
1 vote -
Ability to block specific inbound phone numbers at the entire RingCentral tenant/site level, preventing unwanted inbound calls and SMS
Customer is requesting the ability to block specific inbound phone numbers at the entire RingCentral tenant/site level, preventing unwanted inbound calls and SMS from reaching any users.
Customer has a Super Admin role but does not see an option to configure a tenant-wide block list. They also noted that the Call Analytics dashboard provides a “Block” option for individual records, but there is no clear confirmation or centralized view showing which numbers have been blocked.
Customer would like a centralized and clearly identifiable method to block phone numbers across the entire tenant/site for both inbound calls and text messages.
1 vote -
Global video meeting settings for common external facing client work
For context our work deals with family dispute resolution. There are options built into the video meeting but these should be a global option. i.e. chat can be disabled for everyone ~ only private to host, no reactions allowed, no screen sharing etc. Very common settings for client facing work and very annoying to have to change every meeting plus forgetting to do so for every meeting has the potential to run into privacy/confidentiality issues, runs the risk of clients messaging one another who might have court orders (maybe not so much of a risk if they are kept in…
1 vote -
Allow Removed Participants to Rejoin a RingCentral Video Meeting
Currently, when a participant is removed from a RingCentral Video meeting by the host/admin, attempting to rejoin using the same meeting link results in an error such as “You were removed by the admin.”
Request an account/meeting setting that allows hosts or administrators to choose whether removed participants are permitted to rejoin using the original meeting link.
This would be useful when a participant is accidentally removed, temporarily disconnected, or removed for troubleshooting rather than permanently banned from the meeting.
1 vote -
Hide Participant names in "Disconnected" section
I propose to automatically hide participant names in the "disconnected" section of the Participant area of RC, to prevent HIPPA violation. I use Ring Central for psychiatric appointments. When a participant (patient in my case) leaves the room or I end the meeting, the participants name then automatically moves into the "disconnected" section. When I accept my next patient from the waiting room, the previous patient's name continues to stay in the "disconnected" section. To prevent HIPPA violation, you have to fully exit out of the application completely and log back in.
1 vote -
make the Join button as large as the Start and Schedule buttons in the Video section of the RingCentral app.
Make the Join button as large as the Start and Schedule buttons in the Video section of the RingCentral application. With the last update, the Join button moved, has a light-gray color that makes it difficult to see, and is pretty small. It is difficult to find, especially for new users when you are trying to direct them to join an existing meeting.
1 vote -
1 vote
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Let us have note taking capability AND let us link to our Outlook calendar!
Let us have note taking capability AND let us link to our Outlook calendar!
I also want my meeting to pop out in a smaller individual video window like it did before.
Allstate agency
1 vote -
ability to hide Webinar from RC app
Ability to hide Webinar from RC Desktop app. Our company has a dedicated A/V team and we would like to hide the Webinar app from the Desktop Plugin.
1 vote -
1 vote
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Show the current speaker's name in the video window and dynamically change it as speakers change. It's confusing to see someone else's name
Show the current speaker's name in the video window and dynamically change it as speakers change. It's confusing to see someone else's name signed in
1 vote -
Notes tab in RC App Video section
Notes tab to access all meeting Notes Summary in RC App Video section along with Upcoming, Past and Meeting Recordings
1 vote -
stop removing the raised hand
Please allow hand raises to be permanent again instead of removing after someone speaks
1 vote -
transcription
!!!Bring the transcription back!!!
As of Jun 10th 2026, the transcription is only generated if the video-meeting is being recorded and notes are created. But I want to be able to have just the transcription so I can create my own "without recording". My team is not comfortable "being recorded all the time".1 vote -
Improve RingCentral Video Meeting Accessibility for External Users on iOS Mobile Devices Using Google Chrome
External participants are currently unable to join RingCentral Video meetings when accessing meeting links through the Google Chrome browser on iOS devices. The meeting link fails to open or join the meeting successfully, creating an inconsistent user experience compared to Android devices, where the same links function as expected.
As a workaround, users must manually copy the meeting link and open it in the Safari browser or navigate to v.ringcentral.com and enter the meeting ID. This additional step creates confusion and may prevent external participants from joining meetings promptly.
Business Impact:
External participants experience difficulties joining scheduled meetings.
Increased support…1 vote -
Feature Request: French Park Location Announcements and Call Waiting for Call Queues
- French Language Support for Park Location Announcements
The customer is using Call Park and would like the system-generated park location announcement (for example, "Call parked on location 801") to play in French instead of English.
Currently, the language of this announcement is tied to the account's regional settings and system-generated prompts, with no option to customize the language specifically for Call Park announcements. The customer would like the ability to:
Configure the language used for Call Park announcements independently of the account's default language.
Support French-language announcements for multilingual environments.
2. Call Waiting Functionality for Call Queue AgentsThe customer…
1 vote -
Add and delete numbers in bulk in the RingCentral admin portal call blocking.
Add a feature that allows RingCentral customers to add or delete numbers in bulk from the call block list in the RingCentral Admin Portal. Currently , customers can only add and delete numbers in the call block list individually.
1 vote -
Pause between the announcement and greeting in AIR
In AI Receptionist, if you set up the announcement before greeting and you test it, it seems that there is no pause. The customer is requesting to have an option to adjust the duration. For example, they called the main number, they hear the announcement then pause for 30 seconds, then the greeting .
1 vote -
Australian Accent by default for Closed Captions and Transcriptions
The customer is requesting to have an Australian accent by default for closed captions and transcriptions.
1 vote -
Ring central video meeting scheduler
Ring Central scheduler on the app
Customer wants to have a scheduler of the RCV on the app at all and not on the calendar
1 vote
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