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308 results found

  1. Negative Tracker Alert

    The ability to create negative trackers and receive alerts when they are triggered would be a valuable feature. For instance, if a tracker for negative customer sentiment is triggered, it can automatically notify the manager.

    7 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. RingSense Audit Trail

    Create Audit Trail for Admins to monitor Manual Downloads of Audio and or Transcriptions (show individual interactions).

    Audit Trail will monitor new role/permission for Redactions and Remove Redactions (show individual interactions).

    Audit Trail will bolster Security of Data

    Audit Trail should not be able to be deleted by anyone, should run for 12 months or more. Search and results should be able to be downloaded or printed. NOTE: emailing a file like this unencrypted is less desirable and poses data privacy issues.

    9 votes
    0 comments  ·  RingSense  ·  Admin →
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  3. Ability to map CRM push to selectable objects

    Ability to map notes/output to selectable CRM objects (currently static)

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  4. Russian Language Transcription Support

    Support for Russian via transcription and translation in RingSense.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  5. Hebrew Language Transcription Support

    Ability to transcribe and translate calls into Hebrew

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  6. Auto-Assign Managers in RingSense

    Requesting a means of automatically assigning user managers in RingSense based on a user's participating in a RingEX user group.

    Ex: User A is the manager of a user group that includes User B and User C. When User B and User C are assigned RingSense for Sales licenses, User A is auto-assigned as their manager in RingSense, creating a corresponding RingSense team under User A.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  7. Separate Note Deletion and Call History Deletion

    Currently if you delete an AI note from a phone call it also deletes that call from your call history. I would like to see these separated so you can delete the note but leave the call in your call history if needed.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  8. "IVR Callback Option with Automated Contact Information Delivery"

    *The customer has an idea : Is it possible to set up an IVR where their customers have the option to press 1 for a callback and receive a link to chat? Alternatively, can the system automatically send their information for contact purposes?"

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  9. User AI Writer with Outlook integration to launch email client

    Enhance existing integrations with Outlook to use Ai writer to automatically launch new message window to send email from RingEx.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  10. CRM Contact/Phone Number Matching Improvements

    RingSense for Sales CRM Integrations need to be able to query for phone numbers from any and all phone number objects.

    For example:
    Mobile Phone
    Other Phone
    Home Phone
    Secondary Phone
    Assistant Phone

    5 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
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  11. Add ability for Client to add custom prompts

    Having the ability to customize the prompt on the summary section would allow us to gain consistent summary for our claims file. The tool is focused on Sales but we could customize it more for service. I believe this would increase demand for the product, overall it is pretty nice but some customization over some of the AI features could be nice. For example, If I take the following prompt it would significantly improve the use of ring sense for us for call summary

    "You are an expert claims adjuster specializing in auto accident investigation. Please summarize this recorded conversation…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  12. Enable one-click "mark for followup"

    We have countless inbound calls, some of which require follow-up, some of which don't. We want a one-click button for "mark for followup" available immediately after a call ends in the RC app, and then for that response to also populate as a filter field in RingSense. That way, every afternoon when I do my follow-ups, I can filter (in RingSense) by "marked for followup", read the summary of the original inbound call, and execute my followup callbacks quickly and efficiently.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  13. Pipedrive

    Would love to see Pipedrive integration for RingSense AI

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  14. Proposal to Enhance Tracker Reporting with Key Phrase Metrics

    We would like to propose an enhancement to our reporting capabilities regarding the Trackers.
    Currently, the reports provide us with the date, time, and total number of calls within specified periods. However, it would be immensely beneficial to include metrics on the frequency of key phrases mentioned during these calls.

    Incorporating this data would allow us to generate more comprehensive reports and effectively track the usage of specific key phrases over time. This information could greatly enhance our analysis and improve our strategic decision-making.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  15. Ringsense Feedback tab for members

    Client wanted to provide a feedback tab on their members too. A feedback tab that collates all the feedback for that agent. At the moment the feedback is just showing on the notification on members end. Also a feeback tab for managers or admin that shows all the feedback history.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  16. Integrating With CompanyCam

    Integrating CompanyCam with RingSense by RingCentral would provide several benefits, enhancing both efficiency and communication for your business. Here’s why it could be a good fit:

    Streamlined Communication: RingSense offers AI-powered communication and collaboration tools. Integrating it with CompanyCam would allow your team to have instant notifications and alerts when important tasks, updates, or photos are uploaded to CompanyCam. This ensures real-time communication and prevents delays in addressing critical issues at job sites.

    Automated Notifications: By integrating with RingSense’s notifications, you can automatically alert the right people when specific jobs are updated or completed. For example, when a new set…

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Chat Feature in RingSense

    Customer Feedback from a RS demo ---

    (RingSense) needs an "ask me anything" chat-like feature for post-call action items
    - ex: can ask ringsense "what closing questions could I have asked to win that deal?", "write me a follow-up email with next steps and a recap"

    5 votes
    0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  18. Japanese language support

    Support for Japanese transcriptions and full platform localization.

    4 votes
    0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  19. It would be great to 'compile' the Transcript for EACH caller and then be able select each individual caller to bulk copy the text

    Transcription Caller Selection

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
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  20. Allow Comments and Feedback anywhere I listen to a call

    Currently in both RingSense for Sales and RingSense for RingCX, the only place you can add Comments or Feedback is from the Call Details page. If playing a call from the Summary tab, would be good to expose option for additional functions (ie: Feedback) via a right-click, or adding a header bar above the Playback controls.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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