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218 results found

  1. Add Lead Calls to data import section of Zoho for RS4S integration.

    2 votes

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    0 comments  ·  RingSense  ·  Admin →
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  2. Currently when filling out scorecards, you can only apply all the scorecards to all the calls, then scroll through which ones you do/don't want to grade. Ideally, being able to create a scorecard and assign it (just like you would a role in the admin portal) to a team/individual would make it smoother and a better experience for managers.

    6 votes

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  3. Scoring Insights by the AI Coach is nice because it helps with providing coaching insights to the agent but it would be much nicer if we can have the option for the AI to score the calls based on the parameters that we set up for it to look for certain key words and phrases. That way we can weed out calls that did not flag on our radar for our key words and phrases. Also, it would be helpful if there an option to enable AI to grade calls based on our Scorecards.

    2 votes

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    0 comments  ·  RingSense  ·  Admin →
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  4. Request to have integration between RingSense and MS Teams (ability to import recordings into RingSense for Sales). This could open up a huge SAM since we have a lot of customers using the Embedded App.

    4 votes

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  5. Similar to how RingSense AI for Sales has Deals (or in combination with). It would be amazing to add insights from messaging / chats into RingSense.

    If it's tied to a deal as well it could allow for everyone to be on the same page.
    On large complex projects there may be many groups working on it and side conversations. If a project manager and an implementation manager had a side conversation about progress update and timelines, in one of the groups a concern is escalating up, or a particular person is going to be out / who their backup…

    2 votes

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  6. Now that we have the ability to create or update the deal link on the individual call it would be fantastic if we could be able to quickly edit call names or link to deals from call lists. Save us many clicks to get into the call for each update.

    I find a lot of the time I am spending searching looking for calls post sales and want to tie everything together to get those powerful insights. If I put together a good search that I can see several calls I'd like to be able to quickly link them to…

    2 votes

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  7. Many times, there is a small portion of a meeting that is an excellent example of how to sell the product. Rather than having to save an entire recording, it would be helpful to highlight just the portion that you want others to review. It would save a lot of time for people to review the key portion.

    5 votes

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  8. Many requests come in to have a combination of RingSense for RingCX and RingSense for Sales on the same RCO platform.

    3 votes

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  9. Highlight the calls the you have open or that you have reviewed in the Team or All Calls page.

    5 votes

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    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  10. It would bring a lot of value to update the manager about the summary of Sales criteria that members of the team have. Ex: 70% of your team close the meeting well but 15% of your team has no action plan/next steps agreed on after the end of the meeting. This could give a lot of insight from the manager to the CRO level to define what the next soft skills training should be.

    5 votes

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  11. Customers are looking for macro trends that can help them improve their sales. Ex: Callers asking about home generators have increased by 40% in the past week in California. Ex: 60% of your sales team failed to mention your new RingCentral Events product to customers.

    5 votes

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  12. Many times, there are others in the meeting other than just Sales People. For example, there may be PreSales individuals in the meeting. The feedback from AI needs to take into account the type of engagement (Corporate intro/first touch, PoC, Discovery, Demo, Architecture, Legal, Negotiation, Security, Closing). Example: a SE will demo and will have a different level of interaction (more a push interaction than a conversation). There are similar qualities between sales and SE but there are some differences (technical skills, longer pitch from the SE point of view)I would love the AI to flag the fact that the…

    5 votes

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  13. Goal is for a Supervisor to be able to see their managers' coaching capabilities. For example, to be able to select a range of dates and click to be able to see feedback and coaching themes without having to drill too deeply.

    5 votes

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    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  14. Admin rules for what gets imported selectable by filters. For example:

    • Calls >x so that short calls are not pulled in
    • Call record shows multitrack meaning two people spoke
    • Do not pull in by ANI or DNIS

    These rules would eliminate test calls or calls that have no recorded value.

    5 votes

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  15. Ability to create a folder within RingSense and allow or assign specified users or teams access (i.e. folder for just managers to review.) Currently limited to share privately or completely public or individually to specific users.

    5 votes

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    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
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  16. Speaking metrics on the call details page and Coaching>PowerSkills tab should match. For example, something like:
    - Agent Sentiment
    - Agent Energy
    - Talk-to-Listen Ratio
    - Talking Speed
    - Filler Words
    - Interruptions
    - Engaging Questions

    5 votes

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    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
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  17. When attempting to share a call externally, the platform currently requires the end user to type in an email address + a comma or to press "Enter" for the Share button to appear. It would be much for intuitive for the UI to automatically recognize an email address has been added and highlight the "Share" button to send.

    5 votes

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    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  18. The request is to be able to have different notification sounds (chat vs email channels) and be able to adjust the volume for notifications.

    3 votes

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  19. When filtering Deals, one of the available filters is Revenue. Unfortunately, the smallest available value is $0-$50k. Some organizations have much smaller deal sizes and would like the ability to select a smaller value, or ideally, manually enter the Revenue range they would like to filter by.

    1 vote

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  20. Transcripts should be available in real-time. And be available for copy and pasting into CRM notes.

    3 votes

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