601 results found

1. Allow RingEX Super admins to designate ACE Licence users as ACE admins in ACE licencing page.

   ACE Admin left, account deleted now we need a support ticket to administer the system.

   I'd also like to add give all RingEX super admins ACE admin access (Only) no access to supervisor, calls, logs or transcripts required, just admin to manage groups/access etc. So they can admin without requiring the consumption of an ACE licence.

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2. Live call translation

   We would like to have a AI feature that can translate different language to english or vice versa on a live call. AI should be able to generate a translated words on a live call like a translated closed caption

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3. Printable Feedback Report in RingSense

   Description:
   Currently, RingSense feedback reports are only available for download in CSV format. While this works for data manipulation, it does not meet customer needs for sharing Quality Control feedback with agents and leadership in a clear, presentable format.

   Customer Request:
   The customer is requesting the ability to export feedback reports in a printable format, such as PDF (preferred) or another easily shareable, formatted file type.

   Business Impact:

   CSV files require additional manual formatting before they can be shared or printed

   Agents and leadership need a clean, ready-to-use feedback summary

   Printable reports would improve usability, adoption, and operational efficiency for Quality and coaching workflows

   Proposed Enhancement:
   Add an option in RingSense to export feedback reports as PDF or another printable format, while retaining the existing CSV export for raw data use.

   This enhancement would significantly improve the customer experience for Quality Control and performance coaching use cases.

   Description:
   Currently, RingSense feedback reports are only available for download in CSV format. While this works for data manipulation, it does not meet customer needs for sharing Quality Control feedback with agents and leadership in a clear, presentable format.

   Customer Request:
   The customer is requesting the ability to export feedback reports in a printable format, such as PDF (preferred) or another easily shareable, formatted file type.

   Business Impact:

   CSV files require additional manual formatting before they can be shared or printed

   Agents and leadership need a clean, ready-to-use feedback summary

   Printable reports would improve usability, adoption, and operational efficiency for… more

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4. Enable live transcription for a specific extension/number during meetings, even if they are not the host or moderator.

   Current Limitation:
   Non-host/non-moderator extensions cannot independently generate transcripts; only hosts or moderators can enable transcription.

   Suggested Improvement:
   Add per-extension transcription control, allowing admins to selectively enable transcripts and manage visibility/download permissions.

   Benefit:
   Allows targeted team members to access transcripts without hosting or moderating, improving efficiency and record-keeping.

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5. Enchanced voicemail transcript

   Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense. Sometimes the customer is getting a weird transcript which is very alarming. Not alone, it is a medical industry that received a weird message

   " "I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person.Your party on hold has disconnected the line. The call cannot be transferred."

   And this was just a connecting tone that was transcribed

   Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense. Sometimes the customer is getting a weird transcript which is very alarming. Not alone, it is a medical industry that received a weird message

   " "I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good… more

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6. Live reports - Agent Details. (Avail time and Logoff time)

   Live reports should include total agent available time and logoff time.

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7. Notification after missed call to AI Receptionist when call forwarding is enabled to it

   AI Receptionist notifications after failed interactions or unsuccessful transfers

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8. coaching insights for super admins

   Wants a coaching insights for super admins to show on the ringsense portal

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9. AI Receptionist to pick up call After phone rings and no answer

   An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer

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10. AI feature that'll automatically send out transcribed notes via email

    The customer wants us to add an AI feature that'll automatically send out transcribed notes via email

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11. Buld Download for Transcripts in Ringsense All Interractions

    We would like to have the ability to bulk download all interaction call transcripts.
    It would be much better if we can add it to the existing call data in all interactions so we can have them all in one report.

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12. Template Tab with Pre-Configured Questionnaire

    Introduce a new "Template" tab within the RingSense conversation overview screen alongside the existing tabs (Transcript, Trackers, AI Coach, Next Steps, Q&As).
    This Template tab would allow admins to pre-configure question templates (such as a pre-screen questionnaire or sales scripts) and have RingSense AI automatically extract answers from the conversation based on the transcript/audio data.

    Link: https://docs.google.com/document/d/1Y3rHbD1GPO_qq98R4Q10bqypIzUwXWFzG5XImaUHQQg/edit?tab=t.0

    How This Differs From Existing Trackers, Q&As, and Other RingSense Features
    While RingSense already provides powerful tools like Trackers and Q&As, the Template Tab introduces a fundamentally different workflow and user experience:
    Trackers are keyword or phrase-based detections that flag when specific terms appear in conversations. They show where something was mentioned but don't systematically organize responses into structured answers.

    Q&As currently allow AI to infer general questions and answers from a conversation, but these are generated post-call based on what the AI finds important — they are not based on a pre-defined, user-driven questionnaire.

    Scorecards provide a useful way to see whether specific questions have been asked during the conversation, but they do not capture or display the actual answers to those questions. Instead, scorecards track the presence of certain topics or questions, but they lack the ability to extract concise, one-line responses to each question.

    How it Works:
    Admin Configuration:
    In the Admin Portal, admins can create and manage "Templates" predefined sets of questions relevant to a specific workflow (e.g., pre-screen interviews, discovery calls, qualification calls).

    During/After Conversation Analysis:
    Once the conversation is processed, the AI will:

    Analyse the conversation (audio + transcript).

    Match user-configured questions against the conversation.

    Extract concise, one-line answers if information is available.

    Leave the answer field blank if a question was not answered during the conversation.

    User Interface:
    A new "Template" tab will be added to the overview screen where users can:

    Select a relevant template (if multiple exist).

    See each question with the extracted answer.

    Download/export the completed Q&A if needed.

    Example Use Case:
    Recruitment companies conducting pre-screen interviews:

    Create a template with standard questions like:

    "What is your current salary?"

    "What is your notice period?"

    "Describe your previous experience."

    "Are you open to relocation?"

    After an interview, the recruiter simply checks the Template tab to view the summarized answers without manually scanning the transcript.

    If a candidate didn't mention salary, that field remains blank.

    Why the Template Tab Is Different and Valuable:
    Pre-Configured Workflow: Admins can upload a consistent set of questions before the conversation, aligning the AI’s attention to exactly what matters for their specific business process (e.g., recruitment, discovery calls, sales qualification).

    Structured Data Extraction: Instead of unstructured highlights, users get a clean, one-question-one-line-answer format, making it much easier to review, export, and take action on the gathered information.

    Gaps Are Immediately Visible: If a question is not answered during a call, the corresponding field remains blank, providing clear visibility into missing information without reading the full transcript.

    Saves Manual Work: Users don't have to dig through the transcript or rely on ad hoc AI prompts; the important information is automatically captured in an organized format.

    Consistency Across Conversations: Ensures critical questions are always tracked and answered consistently, regardless of which rep or interviewer is running the conversation.

    Why This Is Valuable:
    Speeds up information retrieval:
    Users no longer need to manually read transcripts or ask AI externally (e.g., copy/pasting into ChatGPT) to find answers.

    Consistency in data collection:
    Ensures important business-critical questions are tracked across all conversations.

    Saves time and reduces error:
    Reduces human error in data gathering from calls and accelerates internal workflows (recruitment, sales, support).

    Enhances AI usage within RingSense platform itself:
    Keeps users inside the platform rather than needing to export transcripts to third-party tools for Q&A extraction.

    Introduce a new "Template" tab within the RingSense conversation overview screen alongside the existing tabs (Transcript, Trackers, AI Coach, Next Steps, Q&As).
    This Template tab would allow admins to pre-configure question templates (such as a pre-screen questionnaire or sales scripts) and have RingSense AI automatically extract answers from the conversation based on the transcript/audio data.

    Link: https://docs.google.com/document/d/1Y3rHbD1GPO_qq98R4Q10bqypIzUwXWFzG5XImaUHQQg/edit?tab=t.0

    How This Differs From Existing Trackers, Q&As, and Other RingSense Features
    While RingSense already provides powerful tools like Trackers and Q&As, the Template Tab introduces a fundamentally different workflow and user experience:
    Trackers are keyword or phrase-based detections that flag when specific terms… more

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13. Allow AIR to be an option for an incoming call queue group.

    Allow AIR to be an option for an incoming call queue group. When an incoming call sequeces past live operators, AIR will answer.

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14. AI notes recovery

    Need to have an option to recover recently deleted AI notes

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15. Google Calendar Appointment booking

    Please support Google Calendar for appointment booking.
    People call in AI Receptionist and they can book an appointment based on schedule availability.

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16. Translate other languages into English in the transcripts

    AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi

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17. if scorecards can show timestamps for when the behaviors are observed.

    if scorecards can show timestamps for when the behaviors are observed.

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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.  

    RingSense AI now annotates the timestamp where the certain situation was observed based on the scorecard question. This should allow you to easily jump to relative sections in the conversations while reviewing the call.

    Please find the attached screenshot which details the section where you can find the player in the AI scorecard.

18. transcript the recorded call into text
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19. RingCentral - Granular AI Assistance

    Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.

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20. translator

    Integrate AI into live phone calls. Create the ability for an employee to speak in English, and have the AI translator say it in Spanish for the client. Vice versa- If a client speaks Spanish the AI translator would say it to me in English. We would benefit from this not just for Spanish-English but for other languages as well.

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