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304 results found

  1. Search Calls in a Deal

    When reviewing a deal, I'd like to be able to search across calls in the deal for the same kind of keywords and filters. There's a real power being able to quickly search / see participants, where particular phrases and such are mentioned in the transcript across all of the calls knowing which calls and their portions I want to look at / listen to.

    Similarly add deals as a filter in the calls.

    3 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  2. Click on sentiments and analysis and get deeper info on content

    When you click on call details and go to overall analysis on sentiment, energy, talk time filler words. It would be great to have double click option to see what those filler words were, when they were used, when the longest monologue was. Ideally, would be able to click and jump directly to that section of the recording.

    3 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. Federate RingSense Accounts

    Many requests come in to have a combination of RingSense for RingCX and RingSense for Sales on the same RCO platform.

    3 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. RingCX custom notification sound option enhancements

    The request is to be able to have different notification sounds (chat vs email channels) and be able to adjust the volume for notifications.

    3 votes
    Needs More Information  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  5. Five9 Integration for RingSense

    Add a voice/phone integration with Five9 to allow RingSense to pull in phone call recordings.

    3 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

    My company would like to test AI but turning it on in the backend meant it was enable for all 6,000+ users by deafult. We found inconsistency when AI is turned on the backend, “AI Assistant” is ON by default but “Ask RingSense AI” is OFF by default (see attach screenshot).

    As it stand if testing looks good in DEV lab tenant, we would NOT be able to have a select group of users in PROD to help us test since turning it on in the backend will enable everyone by default and trying to use your bulk update to…

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  7. AI Notes user access

    It will be best if the admins can set the user permission on the account to turn on/off AI Notes.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  8. Allow AI Notes and Transcripts to be pulled by Zapier.

    Some of us don't use SalesForce. My firm uses MyCase. I'd like to use Zapier to pull the transcription and the AI summary and post to a call item in MyCase. Right now, I can't pull recordings, transcripts, or notes through Zapier, only call logs and contacts.

    2 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
    How important is this to you?

  9. Enhanced AI Receptionist Customization and FAQ Compliance

    Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.

    Feature Request:

    Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
    Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to…

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  10. AI assistance to route incoming calls

    AI reception with human voice capability can enhance the customer journey by understanding the caller's intent and directing them to the correct department, park call or agent. This can significantly decrease wait times and boost first-call resolution rates. The system will also provide personalized welcome greetings based on caller information and history, creating a positive atmosphere for each interaction.

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  11. AI notes recovery

    Need to have an option to recover recently deleted AI notes

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  12. Spanish language support with AI Recptionist

    Please support the Spanish language within AI Receptionist

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  13. RingSense - Need new Industry (ISP)

    Can you create a new industry for ISP. I can assist with providing call type and custom vocabulary

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  14. Can RingSense be filterable on disposition code?

    Can RingSense be filterable on disposition code? This would be helpful with focusing coaching on specific aspects of our business

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  15. Integration with ACT!

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  16. MEET OR BEAT POLICY

    Good Afternoon,
    Sam Cohen with Allied Movers just following up on your move. Even if you do have this booked with another company as an A+ rated 5 star carrier for many many years we do have a MEET OR BEAT policy to not only match but beat your quote by up to 10% either way give me a shout there are some really nice things we can do for you. Ill look forward to hearing from you. 1-888-533-3710 x101.

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  17. Agents need to see coaching in real time

    Agent needs to see coaching in real time. Meaning if a agent needs to upsell a client the agent needs the feedback while in the call. Right now all I see is that the feedback is given after the call is over which is not good enough

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  18. Notifications for Specific trackers

    There needs to be a notification option for when a specific tracker is triggered in a call. This would allow us to use our customized trackers and catch potentially missed sales opportunities by creating the ability to immediately follow up.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  19. How can I start AI note taking for an in-person face to face appointment?

    It would be nice to be able to push a record button in the mobile app which then starts the AI note taker to summarize a face to face in person meeting.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  20. How can I start AI note taking for an in-person face to face appointment?

    It would be nice to simply push a record button using the mobile app on speaker phone to reocrd in-person meetings and have the AI notetaker summarize.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?
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