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374 results found

  1. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.

    Currently, when a manager is assigned to agents in RingSense, the Coaching Insights data for the current month is not immediately visible or may take time to populate. This delay can hinder supervisors from gaining timely visibility into their team's performance and coaching opportunities, especially when organizational changes occur mid-month. Ensure that once a manager is assigned to one or more agents, Coaching Insights data for the current month becomes available immediately, without needing to wait for the next data refresh cycle or month-end.

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  2. Limit Manager Access to Interactions in RingSense

    Feature Request: Limit Manager Access to Interactions in RingSense
    We wish there was a way to limit managers’ access to interactions in RingSense.

    For example, a manager should only be able to view the interactions of users who are directly assigned to them as their manager. They should not have access to interactions from other teams or users outside their scope.

    Currently, even if we:

    Customize roles

    Create a dedicated team for the manager

    …the manager can still view all interactions across other teams in the RingSense dashboard.

    Benefit of Having This Feature
    Enhanced Data Privacy & Security: Ensures sensitive…

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. AI feature that'll automatically send out transcribed notes via email

    The customer wants us to add an AI feature that'll automatically send out transcribed notes via email

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  4. Show in coming phone number

    Display incoming phone number

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. Call type filter in tracker in RingSense

    Customer wants to have an Call type option when creating a Tracker in RingSense. The Customer wants to produce an Tracker that would include the call type.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. AI Receptionist_ Speed of response

    Customers feedback is that during the conversation between the caller and the receptionist, the AI Receptionist, would take a while to respond. Then, at the end of the conversation, when the caller says thank you, the AI would say, "let me check that for you" before having a closing remarks.

    3 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  7. Advanced People/Team view in RingSense

    Currently the people view is limited, some additions:
    1. An advanced view with additional columns
    2. Ability to export the lists
    3. Ability to edit users in bulk
    - Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
    4. Team setup is not intuitive and editing is limited even with full admin
    - Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that…

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

    My company would like to test AI but turning it on in the backend meant it was enable for all 6,000+ users by deafult. We found inconsistency when AI is turned on the backend, “AI Assistant” is ON by default but “Ask RingSense AI” is OFF by default (see attach screenshot).

    As it stand if testing looks good in DEV lab tenant, we would NOT be able to have a select group of users in PROD to help us test since turning it on in the backend will enable everyone by default and trying to use your bulk update to…

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  9. Enhanced AI Receptionist Customization and FAQ Compliance

    Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.

    Feature Request:

    Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
    Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to…

    3 votes
    New  ·  2 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  10. Translate other languages into English in the transcripts

    AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. utilization reports

    Have the ability on the utilization report to see how many calls are accessed even if they are not listened to in full. also if you could see when they logged in and out not just the last time.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. RingSense - Need new Industry (ISP)

    Can you create a new industry for ISP. I can assist with providing call type and custom vocabulary

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  13. call script

    Create work flow and call script should be able to be read fromthe portal and input live transcript as call is taken place. This would be great for taking data from ring sense to scheduling software.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  14. Ability to export Users and Teams lists

    I would like to be able to export a list of RingSense users that includes user information (primarily manager and additional managers). Same with teams, I would like to be able to export a list of each team and their respective members.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  15. How can I start AI note taking for an in-person face to face appointment?

    It would be nice to simply push a record button using the mobile app on speaker phone to reocrd in-person meetings and have the AI notetaker summarize.

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  16. Make it easier to forward a call recording from the review page

    I'm sitting here reviewing calls and I'd love a way to just forward the recording via email right from this screen.
    I don't even see a download option anywhere that's visible.
    tks!

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  17. Call ID That is attached to the initial conversation should also be visible on the ring sense.

    Call ID: The ID attached to the initial conversation should also be visible in the ring sense.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Make it possible so that searching for call recordings in RingSense can be done by using UII

    Make it possible so that searching for call recordings in RingSense can be done by using UII

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  19. Ability to notify the User if the AI Notes is pause or turned off.

    We recently enabled AI Notes for our organization, which works well for all users. However, we've noticed an issue where when users pause or turn off the AI Notes, no notification or alert is provided to inform them that the notes have been paused or turned off.

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  20. Make notes feature multi-lingual

    Add AI ability to transcribe notes for calls made in other languages, specifically, Spanish. Please!

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?
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