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322 results found

  1. adjust how AI notes summarize calls

    have AI transcribe calls from the perspective of the call taker. adjust how AI notes summarize calls. Right now, the notes use a third-person perspective, but I would like them to be written from the perspective of the call taker.

    10 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  2. Calls processed in RingSense should display the Contact Name.

    When integrated with Salesforce, calls processed in Ringsense should display the Contact Name rather than the Account Name in the Title.

    10 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. Customizable reports

    Have the ability for the Admin to generate more reports dashboard-style and be able to export it other than the utilization and the Trackers dashboard. Being able to filter through and run different reports will help us have a better understanding of the things that matter to us the most.

    10 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. call park recording

    Customer would like to have call recording option for call parking

    10 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  5. Filter by Scorecard completed

    • Add an option to filter by Scorecard completed, similar to the feedback filter.
    • Ability to filter further by scorecard completed by selected manager or admin would also be helpful.
    10 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  6. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

    On the Leaderboard within Coaching > Scorecards, add in "Average AI Score" as a column and change "Average Score" to "Average Human Score." Placement should be to the right of "Average Human Score" on Leaderboard. On the table below, add in "Average Human Score" to the right of Scored ("Scored" could be changed to scored by human)

    10 votes
    Under Review  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  7. Ability to add a summary note to recordings saved in a Library

    It would be helpful to have an ability to add a summary note when moving a recording into a Library folder. This would allow people to quickly determine the reason why the recording is being saved, and what is the critical information to get from it.
    Note that the summary should also include who wrote it and have the ability to edit/add additional notes.

    10 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Integration with Zendesk

    CRM Integration with Zendesk. This will be key for both RingSense for Sales and RingSense for RingCx. Zendesk is currently 1/2 CRM integrations we have for RingCx. Very popular integration for MVP and CC accounts.

    10 votes
    Implemented  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  9. Add a "feature request" and "report an issue" button in RingSense

    The suggestion is to add an easily accessible button for customers to submit feature ideas and report issues in the native platform.

    10 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  10. RingSense Audit Trail

    Create Audit Trail for Admins to monitor Manual Downloads of Audio and or Transcriptions (show individual interactions).

    Audit Trail will monitor new role/permission for Redactions and Remove Redactions (show individual interactions).

    Audit Trail will bolster Security of Data

    Audit Trail should not be able to be deleted by anyone, should run for 12 months or more. Search and results should be able to be downloaded or printed. NOTE: emailing a file like this unencrypted is less desirable and poses data privacy issues.

    10 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. RingSense Auto & Manual Redaction

    In Conjunction with the Auto Redaction, Offer a new Role/Permission for Manual Redaction allowing an authorized user to redact via audio timeline and or the transcript that places the traditional marker line over the audio/text section. When redacted all corresponding data will be updated with the marker hiding the text/audio.

    Playback will keep the original timeline and simply play dead air over the redacted portions. Transcribed/text data will be redacted in the traditional "Classified" style,

    Download of audio or transcript retains redactions.

    Redactions can be removed by a user with a proper Role/Permissions to "Remove Redactions". There should be an…

    10 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  12. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    RingSense for Sales can be used to show to new employees what could be a great example to follow or showing what not to do. It would be beneficial to anonymize the interaction shared with the entire teams (when stored in the library folder).
    At least scrapping the employee names (optional) (ideally cover their videos too). Please consider to disable it through API.

    10 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  13. add admin ability to delete calls /insights/ai tracking / transcripts ect

    Add the option for admins to delete a ring sense recording, when auto recording in on for a line a rep may make a personal call or be discussing personal matters w/ company that should not be recorded

    9 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  14. Ability for administrator to remove "Generate notes for all calls" function

    We need to make sure our employees make a conscious decision to turn AI features because there are many legal restrictions around recording/transcribing conversations where our business operates. We do not want to remove the option entirely, but we want to require the users to manually turn it on each time, not have the ability to toggle it on so that the feature runss automatically every time a call is made.

    9 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  15. Remove Profanity Censoring

    The RingSense transcriptions have profanity censored out. It would be helpful for us to have the ability to have an option for how the transcripts are censored. The context of profanity within a call is very important for us as a law office to have the most accurate transcripts possible.

    9 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  16. ring ex verbal prompt or whisper - option to turn off

    Ability to have the option to remove the verbal prompt or whisper when it records and transcribes the phone calls. In New York, the law does not require that both people on the call have to be aware that it is being recorded. I don't want them to hear the whisper as it might make them feel uncomfortable.

    I would also like the option to use this function on my physical desk phone, if possible.

    9 votes
    0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  17. Report for overall AI Score out of a sum of calls/time period

    9 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Ability for managers to select which user scorecard is for

    If there are multiple reps on a call, the managers who have access to the call should have a drop-down on the scorecards to choose which rep they are grading on the scorecard. The current limitation only allows managers/admin to grade the host of the call. In several cases, the host of the call is not speaking the most.

    9 votes
    Future Consideration  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  19. Make voice mail length adjustable

    The length of voicemail messages was recently changed, and now we must handle very long messages (10 minutes or more). This needs to be addressed ASAP!

    8 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Scorecard Additional Option

    When using a scorecard with "YES" or "NO" answer options, have an N/A option or a way to unclick what AI selected.

    8 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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