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RingSense & AI

RingSense & AI

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297 results found

  1. CRM Integration with Zendesk. This will be key for both RingSense for Sales and RingSense for RingCx. Zendesk is currently 1/2 CRM integrations we have for RingCx. Very popular integration for MVP and CC accounts.

    10 votes
    Implemented  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?
  2. The suggestion is to add an easily accessible button for customers to submit feature ideas and report issues in the native platform.

    10 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
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  3. RingSense for Sales can be used to show to new employees what could be a great example to follow or showing what not to do. It would be beneficial to anonymize the interaction shared with the entire teams (when stored in the library folder).
    At least scrapping the employee names (optional) (ideally cover their videos too). Please consider to disable it through API.

    10 votes
    1 comment  ·  RingSense  ·  Admin →
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  4. It would be extremely helpful for our org to export AI transcripts and summaries from the admin portal similar to how we can download call recordings. A bulk feature would be even better.

    9 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  5. have AI transcribe calls from the perspective of the call taker. adjust how AI notes summarize calls. Right now, the notes use a third-person perspective, but I would like them to be written from the perspective of the call taker.

    9 votes
    How important is this to you?
  6. When integrated with Salesforce, calls processed in Ringsense should display the Contact Name rather than the Account Name in the Title.

    9 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  7. The RingSense transcriptions have profanity censored out. It would be helpful for us to have the ability to have an option for how the transcripts are censored. The context of profanity within a call is very important for us as a law office to have the most accurate transcripts possible.

    9 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?
  8. Ability to have the option to remove the verbal prompt or whisper when it records and transcribes the phone calls. In New York, the law does not require that both people on the call have to be aware that it is being recorded. I don't want them to hear the whisper as it might make them feel uncomfortable.

    I would also like the option to use this function on my physical desk phone, if possible.

    9 votes
    How important is this to you?
  9. Customer would like to have call recording option for call parking

    9 votes
    0 comments  ·  Other  ·  Admin →
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  10. 9 votes
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  11. If there are multiple reps on a call, the managers who have access to the call should have a drop-down on the scorecards to choose which rep they are grading on the scorecard. The current limitation only allows managers/admin to grade the host of the call. In several cases, the host of the call is not speaking the most.

    9 votes
    How important is this to you?
  12. Create Audit Trail for Admins to monitor Manual Downloads of Audio and or Transcriptions (show individual interactions).

    Audit Trail will monitor new role/permission for Redactions and Remove Redactions (show individual interactions).

    Audit Trail will bolster Security of Data

    Audit Trail should not be able to be deleted by anyone, should run for 12 months or more. Search and results should be able to be downloaded or printed. NOTE: emailing a file like this unencrypted is less desirable and poses data privacy issues.

    9 votes
    0 comments  ·  RingSense  ·  Admin →
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  13. In Conjunction with the Auto Redaction, Offer a new Role/Permission for Manual Redaction allowing an authorized user to redact via audio timeline and or the transcript that places the traditional marker line over the audio/text section. When redacted all corresponding data will be updated with the marker hiding the text/audio.

    Playback will keep the original timeline and simply play dead air over the redacted portions. Transcribed/text data will be redacted in the traditional "Classified" style,

    Download of audio or transcript retains redactions.

    Redactions can be removed by a user with a proper Role/Permissions to "Remove Redactions". There should be an…

    9 votes
    1 comment  ·  RingSense  ·  Admin →
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  14. We need to make sure our employees make a conscious decision to turn AI features because there are many legal restrictions around recording/transcribing conversations where our business operates. We do not want to remove the option entirely, but we want to require the users to manually turn it on each time, not have the ability to toggle it on so that the feature runss automatically every time a call is made.

    8 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  15. I would like the ability to see all of the user's Call Notes so that we can access them all from one place or the admin can quickly check over things.

    8 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
    How important is this to you?
  16. The length of voicemail messages was recently changed, and now we must handle very long messages (10 minutes or more). This needs to be addressed ASAP!

    8 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  17. When the manager gives feedback, it is important that RingSense update the manager (to save him/her time) if the coaching works but also to track if the individual falls back into his/her bad habits over time. Example: Someone uses a lot of filler words, the manager can coach on the “Hum”, “like”, “you know what I am mean”, etc.
    AI sends an email on a frequency defined by the Manager and once the behavior is corrected, no more email notification unless if the AI detects the behavior has returned.

    8 votes
    How important is this to you?
  18. As an example, an organization needs for the receptionist to say "xyz" during each call. Would like to be able to filter on calls where that does not take place (i.e. calls that do not have that tracker).

    8 votes
    0 comments  ·  RingSense  ·  Admin →
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  19. Give admins the ability following a completed call to have the transcript of a completed call to be sent to the customer in different formats - pdf, or text file, or similar to voicemail, "text to voicemail." The issue is about capturing the "event" or the conversation from a "compliance" standpoint, which I suspect will be more important when RingSense for Service comes about.

    8 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
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  20. Another change was made last week where now a ‘note’ section takes up most of the screen. Even after closing out of the note option, every time the phone is answered, it opens again.

    Please advise how to de-activate these changes on the user end. Thank you!

    7 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?
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