327 results found
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Create admin setting for emailing call recording to user
Just as voicemail recordings are emailed to the user following a call, so should a call that a RingSense user finishes. The admin should have the ability to choose this setting for each user, so it's able to be for some users but not others.
7 votes -
To have the ability or option to transcribe an existing call Recording
We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.
6 votes -
Export Details/Data
I would like to be able to export the scorecard details, please see below for reference. Thank you!
6 votes -
Call filtering base on completed/not completed scorecard
Ability to filter calls based on the completion status of scorecards.
6 votes -
6 votes
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Improve/Increase documentation
Request is for increased/improved documentation for RingCX/RS4S/RS4RCX,
6 votes -
Ability to create a folder with specified/assigned user visibility
Ability to create a folder within RingSense and allow or assign specified users or teams access (i.e. folder for just managers to review.) Currently limited to share privately or completely public or individually to specific users.
6 votes -
Add an icon to easily copy and paste the call transcript
Add an icon, similar to the copy-and-paste layout for call summary, to easily copy-and-paste the call transcript.
6 votes -
SMS as a Channel/Integration
Ability to integrate with RingCentral MVP SMS/MMS and RingCx SMS/MMS. Would like to be able to match SMS interactions to deals and track concepts/contexts and keywords like we can with calls.
6 votes -
Easier Navigation to Access Coaching Information
Goal is for a Supervisor to be able to see their managers' coaching capabilities. For example, to be able to select a range of dates and click to be able to see feedback and coaching themes without having to drill too deeply.
6 votes -
Filter by Call Queue/Voice Queue/Skill Number
Ability to filter calls by Call Queue (MVP) and Skills/Voice Queue
6 votes -
Ability to drill down to detailed reporting into speaking metrics
Similar to the tracker "jump to" icon, a user should be able to click on a speaking metric and be taken to a Speaking Metrics tab on the call that displays periods in the call.
6 votes -
Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong
Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong
5 votes -
5 votes
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RingCentral - Granular AI Assistance
Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.
5 votes -
Searchable Call Tags in RingSense
ability to tag calls in RingSense with an account number or other ID, either by editing the summary, adding a comment or other method, and have that be searchable.
5 votes -
Automatically Enable AI Transcription,Notes as soon as call connects
Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.
5 votes -
AI continue automatically after hold
continue automatic AI note taking and or recording after you take someone off hold
5 votes -
Customize ring tone for different call queue calls
Ability to customize the ring tone on user's end per call queue hotline. It will help the users to identify the call queue origination of the incoming call.
5 votes -
Live call listening
Should have a live call listening to shadow.
5 votes
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