108 results found
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export
Ability to export reports such as trackers, and scorecard data into csv files.
This can be used to measure improvement over time for specific teams or individuals, correlate data with external measures, and provide better reporting insights that can impact revenue using the tool.
2 votes -
Import lead calls missing from integration with RS4S
Add Lead Calls to data import section of Zoho for RS4S integration.
2 votes -
Scheduled/subscribed reports
The ability to schedule and subscribe to reports as emails will help admins view call/agent performance metrics without having to log in and filter manually saving time for the admins.
2 votes -
Call filtering base on completed/not completed scorecard
Ability to filter calls based on the completion status of scorecards.
2 votes -
Negative Tracker Alert
The ability to create negative trackers and receive alerts when they are triggered would be a valuable feature. For instance, if a tracker for negative customer sentiment is triggered, it can automatically notify the manager.
2 votes -
Add scored calls in filter option and filter function in Scorecards
Please add scored calls as a filter option in Calls section. Also, it would be helpful to have a filter and sort function in the Scorecards dashboard.
2 votes -
Suggest calls to a deal
Sometimes people dial in, use a different name / email, etc when joining a meeting. Currently deal linking is tied to those contacts on opportunities.
If it could also suggest calls to link to a deal based upon title, similar participants, topics discussed, embedding scores.
Have these show up faded out in the calls, with a quick action to add or remove these from the deal. (If Calls in Deals get searches it would be awesome for these to be included). Potentially notify / ask the call host, deal owner, and / or specific users to be able to confirm…
2 votes -
Search Calls in a Deal
When reviewing a deal, I'd like to be able to search across calls in the deal for the same kind of keywords and filters. There's a real power being able to quickly search / see participants, where particular phrases and such are mentioned in the transcript across all of the calls knowing which calls and their portions I want to look at / listen to.
Similarly add deals as a filter in the calls.
2 votes -
Quick Edit Calls
Now that we have the ability to create or update the deal link on the individual call it would be fantastic if we could be able to quickly edit call names or link to deals from call lists. Save us many clicks to get into the call for each update.
I find a lot of the time I am spending searching looking for calls post sales and want to tie everything together to get those powerful insights. If I put together a good search that I can see several calls I'd like to be able to quickly link them to…
2 votes -
Click on sentiments and analysis and get deeper info on content
When you click on call details and go to overall analysis on sentiment, energy, talk time filler words. It would be great to have double click option to see what those filler words were, when they were used, when the longest monologue was. Ideally, would be able to click and jump directly to that section of the recording.
2 votes -
Ability to add order of priority when multiple scorecards exist
Add ability to set order of Scorecard when more than one exists. Currently, it's the first scorecard created
2 votes -
RingCX Section 508 Compliance Agent side
In keeping with ADA and Compliance, Section 508 will require that the RingCX agent interface jumps to the new message versus putting a blue bubble down arrow when the external party sends a digital communication. NOTE: a visually impaired agent using software like Jaws may not be notified of a new message from the external party unless the new message triggers the disability software like jaws to trigger because the screen has changed when it jumps to the latest message.
2 votes -
Federate RingSense Accounts
Many requests come in to have a combination of RingSense for RingCX and RingSense for Sales on the same RCO platform.
2 votes -
Filter calls based on ODCR vs. ACR
Customers can toggle on ODCR and ACR, but there is no way to tell which type of call recording was brought in.
2 votes -
Integration with Google BigQuery
Idea is to integration RingSense and RingCX with Google BigQuery.
2 votes -
Integration with FiveTran
Goal is to be able to bring in calls from FiveTran and integrate in some fashion with RingSense for Sales.
2 votes -
Integration with Leadtrack CRM
Idea is to integrate with Leadtrack (CRM)
2 votes -
Integration with Zenith CRM
Idea is to ingest calls from Zenith CRM to RingSense and have deals connected.
2 votes -
Integration with Genesys CC
Goal is to have integration with Genesys contact center to analyze calls. https://www.genesys.com/
2 votes -
Highlight Calls
Highlight the calls the you have open or that you have reviewed in the Team or All Calls page.
2 votes
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