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298 results found

  1. Improve/Increase documentation

    Request is for increased/improved documentation for RingCX/RS4S/RS4RCX,

    6 votes
    0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  2. SMS as a Channel/Integration

    Ability to integrate with RingCentral MVP SMS/MMS and RingCx SMS/MMS. Would like to be able to match SMS interactions to deals and track concepts/contexts and keywords like we can with calls.

    6 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. Easier Navigation to Access Coaching Information

    Goal is for a Supervisor to be able to see their managers' coaching capabilities. For example, to be able to select a range of dates and click to be able to see feedback and coaching themes without having to drill too deeply.

    6 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. Filter by Call Queue/Voice Queue/Skill Number

    Ability to filter calls by Call Queue (MVP) and Skills/Voice Queue

    6 votes
    Under Review  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  5. Ability to drill down to detailed reporting into speaking metrics

    Similar to the tracker "jump to" icon, a user should be able to click on a speaking metric and be taken to a Speaking Metrics tab on the call that displays periods in the call.

    6 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. add admin ability to delete calls /insights/ai tracking / transcripts ect

    Add the option for admins to delete a ring sense recording, when auto recording in on for a line a rep may make a personal call or be discussing personal matters w/ company that should not be recorded

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  7. Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  8. transcript the recorded call into text

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  9. RingCentral - Granular AI Assistance

    Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.

    5 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  10. Ability to remove/delete implicit teams within RIngSense

    Customers would like the ability to remove an implicit team if that manager role no longer applies to that user. Right now, you can remove all the team members from that manager's team, but the team remains with one member ... which is that manager. The only workaround is to unassign that user's license in the admin portal. The team (along with the user) in RingSense will then be removed. You can then reassign the user and pick a role for them in RingSense.

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. To have the ability or option to transcribe an existing call Recording

    We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.

    5 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
    How important is this to you?

  12. Searchable Call Tags in RingSense

    ability to tag calls in RingSense with an account number or other ID, either by editing the summary, adding a comment or other method, and have that be searchable.

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  13. Automatically Enable AI Transcription,Notes as soon as call connects

    Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  14. Export Details/Data

    I would like to be able to export the scorecard details, please see below for reference. Thank you!

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  15. Manually upload calls

    Add calls manually to allow to create a best practice libary

    5 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  16. CRM Contact/Phone Number Matching Improvements

    RingSense for Sales CRM Integrations need to be able to query for phone numbers from any and all phone number objects.

    For example:
    Mobile Phone
    Other Phone
    Home Phone
    Secondary Phone
    Assistant Phone

    5 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  17. Chat Feature in RingSense

    Customer Feedback from a RS demo ---

    (RingSense) needs an "ask me anything" chat-like feature for post-call action items
    - ex: can ask ringsense "what closing questions could I have asked to win that deal?", "write me a follow-up email with next steps and a recap"

    5 votes
    0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  18. Recording Import Rules for RingSense for RingCX

    Admin rules for what gets imported selectable by filters. For example:

    • Calls >x so that short calls are not pulled in
    • Call record shows multitrack meaning two people spoke
    • Do not pull in by ANI or DNIS

    These rules would eliminate test calls or calls that have no recorded value.

    5 votes
    Needs More Information  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  19. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

    The ability to help the manager to keep track of their coaching output. Right now, it is difficult to see if the coaching is working or if the employee goes back to his old (bad) habits. RingSense could send a weekly update or an email alert when the employing is dipping with this specific skills

    5 votes
    Needs More Information  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  20. Highlight Calls

    Highlight the calls the you have open or that you have reviewed in the Team or All Calls page.

    5 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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