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361 results found

  1. Transcripts Copy and Paste Friendly

    Transcripts should be available in real-time. And be available for copy and pasting into CRM notes.

    6 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. Template Tab with Pre-Configured Questionnaire

    Introduce a new "Template" tab within the RingSense conversation overview screen alongside the existing tabs (Transcript, Trackers, AI Coach, Next Steps, Q&As).
    This Template tab would allow admins to pre-configure question templates (such as a pre-screen questionnaire or sales scripts) and have RingSense AI automatically extract answers from the conversation based on the transcript/audio data.

    Link: https://docs.google.com/document/d/1Y3rHbD1GPO_qq98R4Q10bqypIzUwXWFzG5XImaUHQQg/edit?tab=t.0

    How This Differs From Existing Trackers, Q&As, and Other RingSense Features
    While RingSense already provides powerful tools like Trackers and Q&As, the Template Tab introduces a fundamentally different workflow and user experience:
    Trackers are keyword or phrase-based detections that flag when specific terms…

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  4. transcript the recorded call into text

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  5. RingCentral - Granular AI Assistance

    Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.

    5 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  6. Searchable Call Tags in RingSense

    ability to tag calls in RingSense with an account number or other ID, either by editing the summary, adding a comment or other method, and have that be searchable.

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  7. Automatically Enable AI Transcription,Notes as soon as call connects

    Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  8. AI continue automatically after hold

    continue automatic AI note taking and or recording after you take someone off hold

    5 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  9. Customize ring tone for different call queue calls

    Ability to customize the ring tone on user's end per call queue hotline. It will help the users to identify the call queue origination of the incoming call.

    5 votes
    New  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Ring Sense Customer Scorecard

    Make it so Ring Sense will allow for custom scorecards to be added. Your current scorecard doesn't consider any of the regulatory compliance our firm needs in consideration for collections on behalf of original credit card issuers from the big banks.

    5 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  11. Customization of CRM Advanced Call Logging in RingSense for Sales

    Add the ability to customize mapping of advanced call logging to allow for clients to chose where in the CRM they want RS4S data to be logged. As an example, Zoho advanced call logging defaults to the "Task Body" and not "notes" where customers may want to have this data instead of the task body, This will increase the usability of RingSense and CRM integrations.

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. Ability to Delete Calls for Privacy Concerns

    There are instances when a call may have been recorded that shouldn't have or an internal calls gets processed because a user called from an external number, etc. Admins need to be able to delete these calls to ensure privacy is maintained in the platform.

    5 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  13. Manually upload calls

    Add calls manually to allow to create a best practice libary

    5 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  14. CRM Contact/Phone Number Matching Improvements

    RingSense for Sales CRM Integrations need to be able to query for phone numbers from any and all phone number objects.

    For example:
    Mobile Phone
    Other Phone
    Home Phone
    Secondary Phone
    Assistant Phone

    5 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  15. Chat Feature in RingSense

    Customer Feedback from a RS demo ---

    (RingSense) needs an "ask me anything" chat-like feature for post-call action items
    - ex: can ask ringsense "what closing questions could I have asked to win that deal?", "write me a follow-up email with next steps and a recap"

    5 votes
    0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  16. Recording Import Rules for RingSense for RingCX

    Admin rules for what gets imported selectable by filters. For example:

    • Calls >x so that short calls are not pulled in
    • Call record shows multitrack meaning two people spoke
    • Do not pull in by ANI or DNIS

    These rules would eliminate test calls or calls that have no recorded value.

    5 votes
    Needs More Information  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  17. Highlight Calls

    Highlight the calls the you have open or that you have reviewed in the Team or All Calls page.

    5 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Preserve previous page position when clicking into call details

    On the calls tab, when selecting the call details for a specific call and then moving back, the platform should preserve the location/page/filters, etc. that the user was previously on. Currently it saves applied filters but reverts the user to the top of the first page of calls.

    5 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  19. Matching speaking metrics on call details and PowerSkills tabs

    Speaking metrics on the call details page and Coaching>PowerSkills tab should match. For example, something like:
    - Agent Sentiment
    - Agent Energy
    - Talk-to-Listen Ratio
    - Talking Speed
    - Filler Words
    - Interruptions
    - Engaging Questions

    5 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  20. Actionable Insights - Did you know this about your team?

    It would bring a lot of value to update the manager about the summary of Sales criteria that members of the team have. Ex: 70% of your team close the meeting well but 15% of your team has no action plan/next steps agreed on after the end of the meeting. This could give a lot of insight from the manager to the CRO level to define what the next soft skills training should be.

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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