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361 results found

  1. Actionable Insights - Did you know this about your business?

    Customers are looking for macro trends that can help them improve their sales. Ex: Callers asking about home generators have increased by 40% in the past week in California. Ex: 60% of your sales team failed to mention your new RingCentral Events product to customers.

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. AI feedback should adapt with the role of the speaker & the type of meeting

    Many times, there are others in the meeting other than just Sales People. For example, there may be PreSales individuals in the meeting. The feedback from AI needs to take into account the type of engagement (Corporate intro/first touch, PoC, Discovery, Demo, Architecture, Legal, Negotiation, Security, Closing). Example: a SE will demo and will have a different level of interaction (more a push interaction than a conversation). There are similar qualities between sales and SE but there are some differences (technical skills, longer pitch from the SE point of view)I would love the AI to flag the fact that the…

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. AI recommendations survey

    When a manager provides coaching (or it is done via AI), would like the ability for both manager and individual to vote on the coaching given.

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. "Share" button not automatically enabled when UI detects email address

    When attempting to share a call externally, the platform currently requires the end user to type in an email address + a comma or to press "Enter" for the Share button to appear. It would be much for intuitive for the UI to automatically recognize an email address has been added and highlight the "Share" button to send.

    5 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. Daily Coaching Summaries

    It would be great to provide a daily summary to an agent with a cumulative set of AI feedback, composite score and ranges on sentiment, patience, engaging questions, etc.

    5 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. Ability to add only a portion of a call to a Library folder.

    Many times, there is a small portion of a meeting that is an excellent example of how to sell the product. Rather than having to save an entire recording, it would be helpful to highlight just the portion that you want others to review. It would save a lot of time for people to review the key portion.

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  7. Ability to have AI Receptionist enabled on UK accounts

    Ability to have the option for AI Receptionist enabled on UK accounts

    4 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  8. mask sensitive info from transcript and ai notes

    I've discussed this at length with multiple support reps and I've confirmed that when you set up call masking in RingSense, that it only masks the audio recording, and does not mask the transcripts and AI summaries.

    This is a major security concern as sensitive customer information such as credit cards needs to be masked from everything, not just the audio. For compliance with PCI DSS, the call masking logic needs to be changed so that transcripts and AI summaries are masked as well as the audio recordings. This is a HUGE security and legal issue.

    4 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. Allow AI Notes and Transcripts to be pulled by Zapier.

    Some of us don't use SalesForce. My firm uses MyCase. I'd like to use Zapier to pull the transcription and the AI summary and post to a call item in MyCase. Right now, I can't pull recordings, transcripts, or notes through Zapier, only call logs and contacts.

    4 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  10. Google Calendar Appointment booking

    Please support Google Calendar for appointment booking.
    People call in AI Receptionist and they can book an appointment based on schedule availability.

    4 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  11. if scorecards can show timestamps for when the behaviors are observed.

    if scorecards can show timestamps for when the behaviors are observed.

    4 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. AI to answer/receive incoming calls

    i want all incoming phone calls to be answered by an AI Bot with realistic human voice and behaviour. I would like to input rules and information for this bot to use to guide the phone call respectively

    4 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  13. Ability to Configure Standard Roles in RingSense for RingCX

    Currently, to update the available view for users in RingSense for RingCX, customers have to create custom roles and assign agents to the new role vs being able to update standard roles already assigned.

    4 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  14. To be able to click on a "Role" and it tell me all the "Users" assigned within that role

    4 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  15. Change AI Pre-recorded Message

    Change AI Pre-recorded message before transcribing

    4 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  16. download live transcription on mobile app

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. RingSense Trackers and Tags being customized per department/team or user.

    Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.

    4 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  18. turn on ringsense ai

    Enable Ringsense AI - enable captioning and or live transcriptions for phone calls

    4 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  19. Recording Internal Video Meetings

    We have many large internal meetings where the transcripts from RingSense would be very beneficial.

    4 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  20. Ability to report and print completed evaluations.

    Ability to print / report on completed evaluation forms for agents.

    4 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?
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