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235 results found

  1. Support for Russian via transcription and translation in RingSense.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  2. Ability to transcribe and translate calls into Hebrew

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  3. *The customer has an idea : Is it possible to set up an IVR where their customers have the option to press 1 for a callback and receive a link to chat? Alternatively, can the system automatically send their information for contact purposes?"

    3 votes
    How important is this to you?
  4. customer would like to have AI feature for automatic text message or email for marketing purposes whenever they receive calls from their customer

    3 votes
    How important is this to you?
  5. Support for Japanese transcriptions and full platform localization.

    3 votes
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  6. If we are not satisfied with the first analysis, or we think it is wrong/inadequate. There should be a simple one-click button that would initiate a repeated analysis of that call.

    3 votes
    0 comments  ·  RingSense  ·  Admin →
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  7. Ideally, I would like to choose between average time by minutes, or % of the call with Filler words, or number of times the filler words have been spoken.
    If I click on this number, it should offer to show spot (either in the talk track or in the transcript where and what filler words were spoken).

    3 votes
    How important is this to you?
  8. When sharing a RingSense recording externally, the view should allow the customer to see the video recording, search the transcript, and view AI summary all from a single view.

    Today, when sharing a RingSense recording via email to an external guest, the public view is lacking (see screenshot). The customer can only see either the video recording or the transcript from the same screen but not both. The customer cannot search the transcript while watching the video. There is a lot of wasted whitespace.

    The layout for public sharing should be modeled after a RCV video recording layout (screenshot attached)…

    3 votes
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  9. Request is to send the AI transcript notes to a third party tool with integration or via a Zapier connector/subscription API.

    3 votes
    0 comments  ·  RingSense  ·  Admin →
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  10. Customer suggested bringing over team structure (Manager and subordinates), roles, permissions, etc... from Service Web. All you would need to do in RingSense to select a pre-existing group to bring over.

    3 votes
    0 comments  ·  RingSense  ·  Admin →
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  11. When reviewing a deal, I'd like to be able to search across calls in the deal for the same kind of keywords and filters. There's a real power being able to quickly search / see participants, where particular phrases and such are mentioned in the transcript across all of the calls knowing which calls and their portions I want to look at / listen to.

    Similarly add deals as a filter in the calls.

    3 votes
    1 comment  ·  RingSense  ·  Admin →
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  12. When you click on call details and go to overall analysis on sentiment, energy, talk time filler words. It would be great to have double click option to see what those filler words were, when they were used, when the longest monologue was. Ideally, would be able to click and jump directly to that section of the recording.

    3 votes
    How important is this to you?
  13. Add ability to set order of Scorecard when more than one exists. Currently, it's the first scorecard created

    3 votes
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  14. Many requests come in to have a combination of RingSense for RingCX and RingSense for Sales on the same RCO platform.

    3 votes
    0 comments  ·  RingSense  ·  Admin →
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  15. The request is to be able to have different notification sounds (chat vs email channels) and be able to adjust the volume for notifications.

    3 votes
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  16. Add a voice/phone integration with Five9 to allow RingSense to pull in phone call recordings.

    3 votes
    How important is this to you?
  17. Transcripts should be available in real-time. And be available for copy and pasting into CRM notes.

    3 votes
    0 comments  ·  RingSense  ·  Admin →
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  18. 2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  19. A request to have more time for free transcription for recorded calls. At the moment, it has 30 minutes limitation, and another subscription is needed to get more time for the call transcription.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  20. Make it possible so that searching for call recordings in RingSense can be done by using UII

    2 votes
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