Skip to content
← RingCentral Ideas

RingSense & AI

RingSense & AI

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

297 results found

  1. Japanese language support

    Support for Japanese transcriptions and full platform localization.

    4 votes
    0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  2. Scheduled/subscribed reports

    The ability to schedule and subscribe to reports as emails will help admins view call/agent performance metrics without having to log in and filter manually saving time for the admins.

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. RingSense to be GDPR Compliant

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. Automatic scoring of calls

    Scoring Insights by the AI Coach is nice because it helps with providing coaching insights to the agent but it would be much nicer if we can have the option for the AI to score the calls based on the parameters that we set up for it to look for certain key words and phrases. That way we can weed out calls that did not flag on our radar for our key words and phrases. Also, it would be helpful if there an option to enable AI to grade calls based on our Scorecards.

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. RingSense: Call Transcripts should be Integrated with Salesforce

    Customer feedback: Have an API that sends the transcript to Salesforce. RingSense to send call transcripts to Salesforce.

    Significance: Once the call has successfully been transcripted by RingSense the entry should be sent or integrated with Salesforce.

    4 votes
    0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  6. Ability to add order of priority when multiple scorecards exist

    Add ability to set order of Scorecard when more than one exists. Currently, it's the first scorecard created

    4 votes
    Future Consideration  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  7. Integration with MS Teams

    Request to have integration between RingSense and MS Teams (ability to import recordings into RingSense for Sales). This could open up a huge SAM since we have a lot of customers using the Embedded App.

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Offer coaching advice to the managers aka AI Coach/Copilot

    When a manager wants to give feedback, he goes and @mention his direct report and starts typing coaching advice, RingSense should give them recommendations. "Here is a Tedtalk video/article/podcast suggestion."

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    We introduced AI Coaching Insights feature that covers this need, but does it slightly differently - AI produces periodic coaching session drafts per agent with areas of strength and opportunities for improvement, based on all of that agent's interactions. The manager can decide which of these suggestions to use in a coaching session.

  9. Clean up and shorten the document formatting of the downloadable transcription in RingSense

    Some customers are using RingSense to capture call transcriptions of calls. The RingSense transcript download file (PDF) is formatted beautifully, however it is very inefficient from a document space management standpoint. with calls between 60 and 90 minutes, call transcript downloads are close to 50-60 pages in the PDF.

    4 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  10. Transcripts Copy and Paste Friendly

    Transcripts should be available in real-time. And be available for copy and pasting into CRM notes.

    4 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. call script

    Create work flow and call script should be able to be read fromthe portal and input live transcript as call is taken place. This would be great for taking data from ring sense to scheduling software.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. if scorecards can show timestamps for when the behaviors are observed.

    if scorecards can show timestamps for when the behaviors are observed.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  13. AI to answer/receive incoming calls

    i want all incoming phone calls to be answered by an AI Bot with realistic human voice and behaviour. I would like to input rules and information for this bot to use to guide the phone call respectively

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  14. Ability to notify the User if the AI Notes is pause or turned off.

    We recently enabled AI Notes for our organization, which works well for all users. However, we've noticed an issue where when users pause or turn off the AI Notes, no notification or alert is provided to inform them that the notes have been paused or turned off.

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  15. download live transcription on mobile app

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. RingSense Trackers and Tags being customized per department/team or user.

    Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  17. Recording Internal Video Meetings

    We have many large internal meetings where the transcripts from RingSense would be very beneficial.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Ability to report and print completed evaluations.

    Ability to print / report on completed evaluation forms for agents.

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  19. Disable notifications RingSense

    Hey All, I have a customer using RIngSense for scoring calls and they were wondering if an Admin has the ability to control their users notifications settings.

    This article was all I coudl find and through my own exploring I could not find a way for admins to adjust this for their users.

    Use case - The managers want to be able to score these calls but not have their users be aware that the calls have been scored.

    This is for Better Business Bureau who has around 100 users today but looking to expand in future.

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  20. RingSense Analysis of Google Meets meetings

    Customer is looking to be able to analyze Google Meets meetings in RingSense for Sales

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
1 2 … 5 7 9 … 14 15
  • Don't see your idea?