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304 results found

  1. RingSense Trackers and Tags being customized per department/team or user.

    Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  2. Recording Internal Video Meetings

    We have many large internal meetings where the transcripts from RingSense would be very beneficial.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  3. Ability to report and print completed evaluations.

    Ability to print / report on completed evaluation forms for agents.

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  4. Disable notifications RingSense

    Hey All, I have a customer using RIngSense for scoring calls and they were wondering if an Admin has the ability to control their users notifications settings.

    This article was all I coudl find and through my own exploring I could not find a way for admins to adjust this for their users.

    Use case - The managers want to be able to score these calls but not have their users be aware that the calls have been scored.

    This is for Better Business Bureau who has around 100 users today but looking to expand in future.

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  5. RingSense Analysis of Google Meets meetings

    Customer is looking to be able to analyze Google Meets meetings in RingSense for Sales

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. Chinese Language Support

    Support for Chinese via transcription and translation in RingSense.

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  7. Customization of CRM Advanced Call Logging in RingSense for Sales

    Add the ability to customize mapping of advanced call logging to allow for clients to chose where in the CRM they want RS4S data to be logged. As an example, Zoho advanced call logging defaults to the "Task Body" and not "notes" where customers may want to have this data instead of the task body, This will increase the usability of RingSense and CRM integrations.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Netsuite Integration

    This is for a 50 User Opp Champro Sports for their Field Sales and Marketing Team. They are planning a move to Oracle in early 2025 and they loved the RS4S Demo yesterday.

    3 votes
    New  ·  2 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. Ingest more recordings (internal meeting and previously recorded meetings)

    With RingSense for Sales, there are use cases where we need to include in the deal review (Deal Intelligence) what has been said during internal meetings to get a full spectrum of the status of the deal (presales and post-sales).
    Also, existing customer might want to process their existing recording (prior to subscribe to RingSense for Sales.

    3 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  10. Ability to map CRM push to selectable objects

    Ability to map notes/output to selectable CRM objects (currently static)

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. Russian Language Transcription Support

    Support for Russian via transcription and translation in RingSense.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. Hebrew Language Transcription Support

    Ability to transcribe and translate calls into Hebrew

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  13. "IVR Callback Option with Automated Contact Information Delivery"

    *The customer has an idea : Is it possible to set up an IVR where their customers have the option to press 1 for a callback and receive a link to chat? Alternatively, can the system automatically send their information for contact purposes?"

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  14. AI automatic notification for marketing

    customer would like to have AI feature for automatic text message or email for marketing purposes whenever they receive calls from their customer

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  15. Texting

    Have summaries and transcripts for texting as well

    3 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  16. Ability to request call re-analysis.

    If we are not satisfied with the first analysis, or we think it is wrong/inadequate. There should be a simple one-click button that would initiate a repeated analysis of that call.

    3 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  17. Filler words: Show the number of times filler words were said

    Ideally, I would like to choose between average time by minutes, or % of the call with Filler words, or number of times the filler words have been spoken.
    If I click on this number, it should offer to show spot (either in the talk track or in the transcript where and what filler words were spoken).

    3 votes
    0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  18. Sharing a RingSense Recording - Cannot search transcript while watching video, AI Meeting Summary and Highlights are missing

    When sharing a RingSense recording externally, the view should allow the customer to see the video recording, search the transcript, and view AI summary all from a single view.

    Today, when sharing a RingSense recording via email to an external guest, the public view is lacking (see screenshot). The customer can only see either the video recording or the transcript from the same screen but not both. The customer cannot search the transcript while watching the video. There is a lot of wasted whitespace.

    The layout for public sharing should be modeled after a RCV video recording layout (screenshot attached)…

    3 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  19. Integration/API to send notes to CRM/third-party tool

    Request is to send the AI transcript notes to a third party tool with integration or via a Zapier connector/subscription API.

    3 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  20. Matching Team Structure from Service Web

    Customer suggested bringing over team structure (Manager and subordinates), roles, permissions, etc... from Service Web. All you would need to do in RingSense to select a pre-existing group to bring over.

    3 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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