501 results found
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AI Notes user access
It will be best if the admins can set the user permission on the account to turn on/off AI Notes.
5 votes -
Allow AI Notes and Transcripts to be pulled by Zapier.
Some of us don't use SalesForce. My firm uses MyCase. I'd like to use Zapier to pull the transcription and the AI summary and post to a call item in MyCase. Right now, I can't pull recordings, transcripts, or notes through Zapier, only call logs and contacts.
5 votes -
AI notes recovery
Need to have an option to recover recently deleted AI notes
5 votes -
Google Calendar Appointment booking
Please support Google Calendar for appointment booking.
People call in AI Receptionist and they can book an appointment based on schedule availability.5 votes -
Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong
Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong
5 votes -
5 votes
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RingCentral - Granular AI Assistance
Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.
5 votes -
Change AI Pre-recorded Message
Change AI Pre-recorded message before transcribing
5 votes -
Automatically Enable AI Transcription,Notes as soon as call connects
Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.
5 votes -
AI continue automatically after hold
continue automatic AI note taking and or recording after you take someone off hold
5 votes -
Ability to associate trackers to teams
Our company has multiple departments, all with different roles. We need the ability to associate specific trackers to these teams. Our Admissions team takes a different type of call than our technical support team.
5 votes -
Ability to report and print completed evaluations.
Ability to print / report on completed evaluation forms for agents.
5 votes -
Ring Sense Customer Scorecard
Make it so Ring Sense will allow for custom scorecards to be added. Your current scorecard doesn't consider any of the regulatory compliance our firm needs in consideration for collections on behalf of original credit card issuers from the big banks.
5 votes -
Aggregate Reports for Call Metrics
Option to have an overall aggregated reports for call metrics (Sentiment, Talk to Listen Ratio, Talking Energy and Speed, Interruptions , etc.)
For example , call metrics from ~50 calls from last month, etc.
5 votesThank you for your valuable feedback. We've now added this idea as part of our upcoming quarterly roadmap. We will send a note here once the feature is live on your account
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Customization of CRM Advanced Call Logging in RingSense for Sales
Add the ability to customize mapping of advanced call logging to allow for clients to chose where in the CRM they want RS4S data to be logged. As an example, Zoho advanced call logging defaults to the "Task Body" and not "notes" where customers may want to have this data instead of the task body, This will increase the usability of RingSense and CRM integrations.
5 votes -
Manually upload calls
Add calls manually to allow to create a best practice libary
5 votes -
CRM Contact/Phone Number Matching Improvements
RingSense for Sales CRM Integrations need to be able to query for phone numbers from any and all phone number objects.
For example:
Mobile Phone
Other Phone
Home Phone
Secondary Phone
Assistant Phone5 votes -
Scheduled/subscribed reports
The ability to schedule and subscribe to reports as emails will help admins view call/agent performance metrics without having to log in and filter manually saving time for the admins.
5 votesI’m excited to share that RingSense now includes scheduled report support!
Admins can now create and customize reports, schedule them at different frequency intervals, and manage subscriptions directly from the RingSense Admin Portal.
This latest update also introduces a clean, organized view of all your subscribed reports, complete with download options for easy access.
Attached a screenshot of the new scheduling interface.
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Automatic scoring of calls
Scoring Insights by the AI Coach is nice because it helps with providing coaching insights to the agent but it would be much nicer if we can have the option for the AI to score the calls based on the parameters that we set up for it to look for certain key words and phrases. That way we can weed out calls that did not flag on our radar for our key words and phrases. Also, it would be helpful if there an option to enable AI to grade calls based on our Scorecards.
5 votes -
Recording Import Rules for RingSense for RingCX
Admin rules for what gets imported selectable by filters. For example:
- Calls >x so that short calls are not pulled in
- Call record shows multitrack meaning two people spoke
- Do not pull in by ANI or DNIS
These rules would eliminate test calls or calls that have no recorded value.
5 votes
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