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374 results found

  1. download live transcription on mobile app

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. RingSense Trackers and Tags being customized per department/team or user.

    Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.

    4 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  3. turn on ringsense ai

    Enable Ringsense AI - enable captioning and or live transcriptions for phone calls

    4 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  4. Recording Internal Video Meetings

    We have many large internal meetings where the transcripts from RingSense would be very beneficial.

    4 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. Ability to report and print completed evaluations.

    Ability to print / report on completed evaluation forms for agents.

    4 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  6. RingSense: Ability to export "Next Steps" on a CSV or PDF file

    we should have a feature like this for easy export instead of doing copy paste

    4 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  7. Credit card & PPI info

    Currently credit card information given is scrubbed from a transcript, but not from the call itself. I was instructed that the person being recorded can stop their recording and restart at the time credit card or PPI is given verbally. This really should be the responsibility of RingSense to scrub it from calls and not the agent being recorded.

    4 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Hebrew Language Transcription Support

    Ability to transcribe and translate calls into Hebrew

    4 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. Add support for RCV into RingSense AI Assistant

    Currently, in order to get next steps and Q&A from RCV, you need to have RingSense for Sales. Customers are asking for this to be part of the RingSense EX as they don't want all the extra features from RingSense for Sales.

    4 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  10. Japanese language support

    Support for Japanese transcriptions and full platform localization.

    4 votes
    0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  11. RingSense: Allow for if/then questions on scorecards or optional questions.

    For both RingSense for Sales and RingSense for RingCx.

    Not every call will follow the exact same flow, thus there needs to be if/then logic that allows for additional questions IF they apply. AND/OR as a different option, it would be nice to add ‘not applicable’ as an additional response option within the "Yes/No" response type. As it stands today, the only options are yes or no.

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. Scheduled/subscribed reports

    The ability to schedule and subscribe to reports as emails will help admins view call/agent performance metrics without having to log in and filter manually saving time for the admins.

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  13. RingSense to be GDPR Compliant

    4 votes
    0 comments  ·  RingSense  ·  Admin →
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  14. Automatic scoring of calls

    Scoring Insights by the AI Coach is nice because it helps with providing coaching insights to the agent but it would be much nicer if we can have the option for the AI to score the calls based on the parameters that we set up for it to look for certain key words and phrases. That way we can weed out calls that did not flag on our radar for our key words and phrases. Also, it would be helpful if there an option to enable AI to grade calls based on our Scorecards.

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  15. RingSense: Call Transcripts should be Integrated with Salesforce

    Customer feedback: Have an API that sends the transcript to Salesforce. RingSense to send call transcripts to Salesforce.

    Significance: Once the call has successfully been transcripted by RingSense the entry should be sent or integrated with Salesforce.

    4 votes
    0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  16. Ability to add order of priority when multiple scorecards exist

    Add ability to set order of Scorecard when more than one exists. Currently, it's the first scorecard created

    4 votes
    Future Consideration  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  17. Integration with MS Teams

    Request to have integration between RingSense and MS Teams (ability to import recordings into RingSense for Sales). This could open up a huge SAM since we have a lot of customers using the Embedded App.

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Offer coaching advice to the managers aka AI Coach/Copilot

    When a manager wants to give feedback, he goes and @mention his direct report and starts typing coaching advice, RingSense should give them recommendations. "Here is a Tedtalk video/article/podcast suggestion."

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    We introduced AI Coaching Insights feature that covers this need, but does it slightly differently - AI produces periodic coaching session drafts per agent with areas of strength and opportunities for improvement, based on all of that agent's interactions. The manager can decide which of these suggestions to use in a coaching session.

  19. Clean up and shorten the document formatting of the downloadable transcription in RingSense

    Some customers are using RingSense to capture call transcriptions of calls. The RingSense transcript download file (PDF) is formatted beautifully, however it is very inefficient from a document space management standpoint. with calls between 60 and 90 minutes, call transcript downloads are close to 50-60 pages in the PDF.

    4 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
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  20. call forwarding to ai receptionist extension

    give the ability to program calls that reach a call queue max ring time to forward directly to an ai receptionist extension

    3 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?
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