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172 results found

  1. Ability to set up predefined reports and schedule for email delivery.

    1 vote

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    New  ·  0 comments  ·  RingSense AI for Sales  ·  Admin →
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  2. We have many large internal meetings where the transcripts from RingSense would be very beneficial.

    1 vote

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  3. Our company has multiple departments, all with different roles. We need the ability to associate specific trackers to these teams. Our Admissions team takes a different type of call than our technical support team.

    1 vote

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    New  ·  0 comments  ·  RingSense AI for Sales  ·  Admin →
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  4. Ability to print / report on completed evaluation forms for agents.

    1 vote

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    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  5. Customer want to turn off or turn on video meeting from users extension , or for standard Roles.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  6. Hey All, I have a customer using RIngSense for scoring calls and they were wondering if an Admin has the ability to control their users notifications settings.

    This article was all I coudl find and through my own exploring I could not find a way for admins to adjust this for their users.

    Use case - The managers want to be able to score these calls but not have their users be aware that the calls have been scored.

    This is for Better Business Bureau who has around 100 users today but looking to expand in future.

    1 vote

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    New  ·  0 comments  ·  RingSense AI for RingEX  ·  Admin →
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  7. we should have a feature like this for easy export instead of doing copy paste

    1 vote

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    New  ·  0 comments  ·  RingSense AI for Sales  ·  Admin →
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  8. Suggesting a means to streamline/auto-provision users within RingSense for Sales, similar to how the existing auto-provisioning feature works for users within RingEX.

    Essentially, admins would be able to authorize RingSense for Sales within their directory environment (Azure AD, Okta, etc) and define a provisioning scope that they could add user emails to. Once synced with their RingEX account, users in the provisioning scope would be auto-assigned RingSense for Sales licenses.

    1 vote

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    New  ·  0 comments  ·  RingSense AI for Sales  ·  Admin →
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  9. When you're scoring a call, you have a Submit button per section. When you submit your scoring, it sends an email each time which can be confusing on the receivers end. If you could allow to score sections of the call and then have one final Submit Scores button, which sends one whole package email to the end user, with everything together, it'd be less confusing and definitely more beneficial to have it all on one communication.

    1 vote

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    New  ·  0 comments  ·  RingSense AI for Sales  ·  Admin →
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  10. Currently when leaving feedback, I'm limited to 1000 characters max. I find this can be hindering on providing thoughtful insight and suggested improvements in a readable/bulleted format. I would add, the feedback and comment sections are meant to leave something at that exact moment on the call. I am looking for a general large text field to leave feedback on the overall call, not just for specifics moments of the call.

    1 vote

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    New  ·  0 comments  ·  RingSense AI for Sales  ·  Admin →
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  11. Make it so Ring Sense will allow for custom scorecards to be added. Your current scorecard doesn't consider any of the regulatory compliance our firm needs in consideration for collections on behalf of original credit card issuers from the big banks.

    1 vote

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    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  12. In the my calls dashboard allow multiselect select feature to bulk achieve, mark as reviewed, move, tag, or link deal to selected calls.

    1 vote

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    New  ·  0 comments  ·  RingSense AI for Sales  ·  Admin →
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  13. Option to have an overall aggregated reports for call metrics (Sentiment, Talk to Listen Ratio, Talking Energy and Speed, Interruptions , etc.)

    For example , call metrics from ~50 calls from last month, etc.

    1 vote

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  14. Allow admins/managers to create custom deals when there is no CRM
    Integrations connected.

    1 vote

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  15. Support for Chinese via transcription and translation in RingSense.

    1 vote

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  16. Allow custom and searchable tags for calls.

    1 vote

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  17. I would like to see specific trackers for home improvement, electric, plumbing, HVAC, etc. industries.

    1 vote

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  18. An Objections Dashboard. AI filters common categories for objections and groups then alike.

    1 vote

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  19. Client wanted to provide a feedback tab on their members too. A feedback tab that collates all the feedback for that agent. At the moment the feedback is just showing on the notification on members end. Also a feeback tab for managers or admin that shows all the feedback history.

    1 vote

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  20. Ability to filter to only inbound calls. And also only calls over a certain time threshold such as 30 or 60 seconds.

    1 vote

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