1512 results found
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Option to add supported Cities for AD/SCIM provisioning
When provisioning users via AD/SCIM, the City attribute, if not matching with RC's existing query list, it will pull up a random city or the capital of that country which can be confusing.
To battle that limitation, it will be great to either update the query list, or allow customers to submit a request in order to add additional cities (if not detected by the database) since it will be inconvenient for the admin to adapt and change the cities listed just in order for them to match.
1 vote -
Active Directory (SCIM) - Option to assign phone numbers based on the user's location
Active Directory (SCIM) - Option to assign phone numbers based on the user's location
2 votes -
Ability to access MS Teams and MS Dymanics 365 using Safari browser
On behalf of our client, we would like to inquire about the accessibility and compatibility of Microsoft Teams and Microsoft Dynamics 365 when utilizing the Safari web browser. We kindly request information regarding the level of support and functionality offered for these applications on the Safari platform.
4 votes -
Email template
Have an automatic template when sending the initial email to customer and replying to support subject and description of case will be included.
3 votes -
Account Federation: Access
Super admin shoud be able to add a member to a User group without switching/logging on a different user
1 vote -
1 vote
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RC for Hubspot calls not creating Hubspot activity for non-existing contacts
Hello, we are using RingCentral through our Hubspot CRM. Calls made using RingCentral are not being registered in Hubspot. As we track call volumes, we need to make sure all RC activity is logged in our Hubspot app.
3 votes -
1 vote
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MS Teams Powershell script
Ability to have an optional powershell script in our installer (MS Teams) to automatically add program path-based rule when the installer is being run by the admin.
1 vote -
RC for Slack CRM integrations
Need assistance to show the RC Phone icon to Slack CRM Integrations. Also, RC Phone call commands are not working and only show a white page to open a new tab on the browser.
3 votes -
Regional settings in RC App
calendar for events still shows a 12 hr format but after creating a task/events it shows 24 hr format as what is set up in user details, it could have been better if creating a task will mirror the regional settings in user details. Even on the calendar it shows 12hr format and much better if it has an option to be change into 24 hr format.
1 vote -
SMS Analytics in Salesforce
Currently, only the calls are being shown in Salesforce Analytics. It would be best if SMS logs will also show in Salesforce Analytics to see the number of sent/received SMS
3 votes -
SSO reference
Have an option to reference the SSO to UPN and not primary email address in IDP
1 vote -
barging in mobile EA app
When trying the same feature on MS Teams in iOS - you cannot barge. If you try to dial *82 + Extension instead of barging into a call, a regular extension to extension phone call is made to the person whom you were trying to barge.
It would be great if this feature is available in mobile EA app (iOS and Android)
2 votes -
RingCentral for Salesforce ability to track activity
Ability to track activities for emails via RC for SF
2 votes -
Sync RC contacts to Redtail CRM
RC Contacts should be synced to Redtail and not just in the Unified CRM
3 votes -
Address RIngCentral for Google
Make the user's addresses visible in RingCentral for Google please. Only the User's name and phone number showing
2 votes -
RC EA for MS Teams - Firewall for MSI Deployment
The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.
Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.
It was recommended to…
5 votes -
Direct Routing API for Teams toggle
An API for the native Direct Routing Teams toggle would ensure that full automation of moves adds and changes via API can be achieved.
8 votes -
MS Teams Notifications
We have a user who would like to use Microsoft Teams for their communication instead of using RingCentral Application. One of the primary issues is the lack of proper notifications when he receives a direct or teams’ message. For instance, he walks away from his desk and he only sees a red circle on the RingCentral application in his start bar, but he is looking for something more in your face. Something that he can’t easily miss. Is there some setting that we can setup on his machine in order to mirror how Teams provides notifications?
1 vote
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