1282 results found
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Caller ID connection to VoIP
Need the ability to have Caller ID flow to POS system. My other VoIP providers use. https://callerid.com/vertex_unit.phpThis feature will make me stay with or cancel using RingCentral
1 vote -
An integration for Go High Level CRM is URGENT!!!
GoHighLevel CRM is a very powerful platform that help businesses automate their marketing and sales processes. GHL is used by marketing agencies that offer this product as one of the best CRM options out there. Ring Central will have great exposure to clients that need a CRM with reliable phone and text messaging systems. For now the only other phone company that integrates with GHL is Twilio, and they don't even have a mobile app to make and receive calls on the go. Btw, I really like the Ring Central app! In my opinion this integration is a NO–BRAINER for…
11 votes -
Warning or Banner in Salesforce to show that the Caller/Contact/Client is already handled by another Rep/User/Agent
To be able to determine that a contact/client is already handled by someone else or provide information or warning that a particular client is already assisted by someone in SALESFORCE like how it is possible in Zoho.
1 vote -
RingCentral for SalesForce: HUD feature available in Salesforce App
The request is for the HUD feature to be available in the Salesforce App, as it is within the RingEX application.
1 vote -
RingCentral for SalesForce: Call Monitoring Duration
The ability to see how long know how long a call has been monitored for to determine the productivity of quality auditors. In Reports/Analytics, it should also be available for Salesforce Task Object
1 vote -
RingCentral for SalesForce: Set Default value for "Related To" items
The ask is to set the default value for "Related To" items in Salesforce. For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is stored.
1 vote -
3 votes
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Can Ringcentral integrate a process where the system will also be able to send email notification from the IVR when the call is missed e...
...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks
7 votes -
Adding Google Worspace didnt work
Adding google workspace didnt wok
1 vote -
Add RingCentral's Messaging to the Embedded Dialer experience in MS Teams
Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to keep all communication within the Teams app to reduce complexity. Challenges: The customers would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging. To use this, they must also use the RingCentral Desktop App. This creates a challenging solution strategy as some users have the Embedded Dialer and others are using the RingCentral App. Things do not work well when both the Embedded Dialer and the RC App are deployed on the…
6 votes -
WINGET exe version
We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.
1 vote -
Acturis Integration
cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.
1 vote -
RC for Hubspot Mobile Option
They would like to be able to their Mobile to work using the feature they normally use from their computer if they need to be out and still be able to do their task even from outside using Hubspot/RC integration
2 votes -
Audio Notification and Desktop Notification in MS Teams systray for SMS
add audio notification for SMS and indicator in MS teams systray
1 vote -
Display a not stating that the call is transferred from user A
When a call to a TFN is transferred, the RC Teams integration display the original callee with the destination number without listing that this has been transferred by an extension. This is creating a confusion to the users. The user will see the To as a different number or extension and they will ignore
2 votes -
RingCentral Embedded Desktop MS Teams Plugin Call Control
RingCentral Embedded plugin needs to have Call Control on their Jabra or Poly headset, the same as RingCentral desktop.
2 votes -
Directly dialing a phone number link.
When someone sends a phone with a hyperlink, I want to be able to have the option to dial it right away.
1 vote -
5 votes
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Salesforce integration: Conference with host able to drop off
Goal is to have the ability to conference another person onto a call and then have the conference originator drop off the call after an introduction.
4 votes -
automatically assign a caller ID similar to the number you are calling
Hi there,as I have to call on a regular basis different countries and have also different caller IDs I am wondering if there could be a setting or configuration that automatically assigns one of my caller IDs similar to the number I am calling.This is because when calling to the UK with a German number or vice versa calls not get picked up.This would be very helpful and timesaving. Thanks in advance.
2 votes
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