1658 results found
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Automatic Transcription for all calls
For people who have audio issues having the ability to review the call makes it easier for all of the Administrators to copy and paste the transcription and for people with auditory issues like hear or processing this could be a huge benefit for them. The current transcription will not record the entire call or evening download the entire call.
1 vote -
Use HubSpot on any browser
Ability to use Rc for HUbspot on any browser
3 votesUsing HubSpot's SDKs our integration is now supported on any available browser which supports the HubSpot application
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Retell AI
Integrate Retell AI to RingCentral
2 votes -
RC for Salesforce - Call Logging features
We have server side call logging feature in our roadmap targeted next year Q1 which will allow users to log calls irrespective on which RingCentral platform user makes outbound/inbound calls.
2 votes -
MS Teams Meeting
Dial In capability when doing MS Teams Meeting
3 votes -
Salesforce Transcript
Add a transcript of recording on the Salesforce
4 votes -
Remove Log-in Limit for RingCentral Phone app
Customer has done de-authorizing their phone app multiple times and when they are logging in to the same device, it is giving them 'Limit Reached'. They wanted to have this removed as for the limit so they can use the phone app without any issues.
1 vote -
Super Admin to access other user extensions access
I hope there is a way for me to view the other user extension access as a Super Admin on the account
4 votes -
"Disconnected" calls in HubSpot
Use a better transient status instead of "Disconnected" when a call is ended.
2 votes -
MMS | RingCentral for Hubspot
For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.
It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.
5 votesThe new native Hubspot integration supports both sending and receiving MMS (SMS with images) messages!
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Blackbaud / RaisersEdge CRM Integration
Add Blackbaud / RaisersEdge CRM Integration
2 votes -
enable sso on desktop phones
Enable SSO to desktop phones to add more security
2 votes -
RC for Salesforce - Click to Dial for Custom Component / Records
needs to know if we have a way to enable to Click to Dial feature in their SF custom component
1 vote -
Hubspot - Native Dialer Call Logs/Recordings
RC for Hubspot CTI is not registering the contact information for calls
2 votes -
Avaya ACO app integration with CXOne app
Please create a Presence Sync feature between the Avaya ACO and the CXOne app, so when a CSR is in a call with one app, the other app status changes to Busy and vice versa.
1 vote -
RingCentral CRM Extension for Load Board
Currently customer is using CRM call Load Board which is integrated with RingCentral using a chrome extension called RingCentral CRM Extension. Recently, they had issue with the SMS feature which changes some of the characters of the text. Upon checking, customer is still using the RingCentral Phone App, so I ask customer to use the RingCentral App instead and that fixes the issue. With this, I ask customer to uninstall the RingCentral Phone App, But after doing so, the customer is no longer able to use the Chrome extension, which allows them to dial out directly from the CRM using…
2 votes -
Salesforce picklist
Ability to restore the picklist created before in Salesforce
1 vote -
Additional SCIM Field Mappings
Currently fields such as Role, Site, template are not available via the SCIM API for user provisioning. Being able to map these would add fluidity to the provisioning process and eliminate some double handling.
6 votes -
MS teams DND status
Do not set status of Microsoft Teams to away / available etc once you are on DND and became idle so you will not receive any calls .
1 vote -
Salesforce screenpop
Screen pop is not working again this is a recurring problem. - Screen pop the details
1 vote
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