1620 results found
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Halo
Have a call integration with Halopsa. It would be great to answer RC calls within Halo and create a ticket or look for existing tickets for that caller.
2 votes -
Zapier contact
Currently, I have 6 phone numbers in my RC account, but only 1 number shows up in Zapier for me to use. I would like to have all numbers showing up in Zapier.
1 vote -
how can we get rid of the intro that promps you to speak to an operator as we dont have one and just have it say the directory and choose
how can we get rid of the intro that promps you to speak to an operator as we dont have one and it goes to the wrong person when there is no operator. we are really just trying to simplify this.
2 votes -
SMS Automator - Delay SMS and MMS feature
I was looking to delay send the SMS. The link you sent is for automated messages.
Is there a way to schedule SMS or MMS to be sent8 votes -
Dynamics CRM Contacts Sync to RingCentral App
Customer is expecting to sync Dynamics CRM contacts to standalone RingCentral App. This is outside the RingCentral for Dynamics CRM.
4 votes -
RingCentral for Salesforce Messaging tab
Add messaging tab as well on RingCentral for Salesforce same as the messaging tab on RingCentral app.
1 vote -
RingCentral for Sa;lesforce click to dial
Enable click to dial to other Salesforce pages like Shirt list and Geopointe
1 vote -
Ability to disable pop up rating after sending sms
ability to stop or disable the pop up rating every sending and receiving a text message on Ring central app
2 votes -
Automator - Add a buffer for triggering an action
Please add the ability to add a buffer time before the automation is triggered.
For e.g.
Missed Call automation, before triggering an SMS to be sent out. It is ideal that they could add a 5 minute delay before the text message is sent out.
2 votes -
RingCentral Hubspot and RingCentral Teams integration where phone calls won't collide
I want to use MS Teams and RingCentral Hubspot without receiving two phone calls simultaneously, allowing me to maximize the use of my RingCentral account.
1 vote -
To have video door station to work with RC auto provision settings.
I'm trying to get the video door station to work with RC auto provision settings so that I can have an option or ability to make the T58w Pro phone.
2 votes -
the issue with the attachments of the failed faxes (they can't be retrieved)
the issue with the attachments of the failed faxes (they can't be retrieved)
1 vote -
Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support.
To improve the efficiency and accuracy of case resolutions, I propose that all departments adopt a standardized template when submitting cases to advanced support.
Why is this necessary?
Currently, support teams are frequently receiving cases with vague or incomplete descriptions that are coming from our internal departments. This often results in back-and-forth communication to clarify details, causing unnecessary delays in issue resolution. A standardize submission template would ensure that all critical information is captured by our internal partners from the start, enabling support teams to diagnose and address issues more quickly and effectively.Benefits:
Faster Resolutions: Support teams will have…
1 vote -
Hubspot contact type
Ability to change the contact type using RingCentral for Hubspot.
Chnage from marketing contacts to non marketing contacts1 vote -
Salesforce
Support all salesforce edition for integration
1 vote -
Bug? Hubspot caller ID changes to phone number
When a call is received it display the name of the caller and changes right away to the number.
Expectation if there is already a contact who has that phone number associated with it should display the name of the contact and not the phone number
1 vote -
Allow speed control for ivr prompts
It would be nice to be able to speed up or slow down IVR prompts.
1 vote -
Contact events using RC's automation tool or add it as a trigger in Zapier
Create a trigger/event for newly added Contacts within Automator or Zapier.
2 votes -
Disable Call Notification in RingCentral for MS Teams Embedded App
The customer wanted to have the option to turn off call notification in RingCentral for MS Teams Embedded app (They are already using RingCentral App to accept incomming calls)
4 votes -
Salesforce for UC App - Pop-Up not to show as on a call when number is forwarded
Customer has their direct RingEX DID forwarded to their NICE Contact Center. When they get a call, it shows as them "On A Call" within the Salesforce For UC App.
Eventually the call comes back to them (based on the CC routing) and they cannot pick up the call via the SF App, only the RC App.
1 vote
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