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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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1443 results found

  1. Some accounts that are big enough to have multiple IVRs for multiple sites would benefit from being able to back up their IVR configs in the cloud.

    3 votes
    How important is this to you?
  2. I would like the capability of toggling the "MS Teams Connection" off for users in MVP with the API. Currently this is not supported.

    6 votes
    0 comments  ·  APIs  ·  Admin →
    How important is this to you?
  3. It'd be great to have a way to choose the default license type for users.

    Currently while we've got Directory Sync on, it often fails because we've exhausted our licenses, I've got some users that we want to have in RC to handle analytics, or manage the RC instance, instead of just adding them to the group we've got syncing they need to be manually created in RC.

    3 votes
    How important is this to you?
  4. "Some users show up with a RingCentral "R" next to their name, and others do not, even though all users have licenses and extensions in RingCentral. The users with the "R" have "sources" for the contact - and only list RingCentral. There are users with both RingCentral AND Microsoft Teams as their "source"

    This changes some behavior in the Teams integration. Users with both Teams and RingCentral "sources" will not display the user's extension in the contact book next to their name; instead, you have to click the user to see their extension."

    This has confirmed to be the expected…

    2 votes
    How important is this to you?
  5. We would like to get a report/data on the number of calls we are getting/receiving from all countries.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  6. Customer wants to disable/ auto hide CTI pop when call ends using the classic view of Salesforce.

    1 vote
    How important is this to you?
  7. The option to log call queue messages is not an option unless you are assigned as the direct message recipient which makes the co-recipient feature futile. There should be a more user-friendly option to include call queue-only messages in the dialer for logging purposes.

    2 votes
    How important is this to you?
  8. Please send articles explaining why we might want to use Microsoft teams with ring central versus it being separate. Also, why SMS are removed when MS Teams Mobile mode is enabled.

    2 votes
    How important is this to you?
  9. Integrate with Appfolio

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  10. Customer doesn't have a dial button on his RC for MS Dynamics (browser) when he receives an incoming call. Also, need to utilize the Regarding field in call logs and call logs not automatically populating information for multiple contacts

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
  11. Cloudlex integration would create so much efficiencies.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  12. Want the external stereo system to ring if a call comes in the BT Cloud Phone Number. The office/environment is very noisy and the stereo is necessary to hear the incoming calls.

    2 votes
    How important is this to you?
  13. When RingCentral App detects that a Contact is not using RingCentral App, the customer doesn't want any pop-up recommendation to send an invite to the Contact to download and use RingCentral.

    6 votes
    How important is this to you?
  14. A filtering or a priority based solution to allow the app to pick some types of objects over others may reduce the chance of the app not able to decide on the object to associate to.

    2 votes
    How important is this to you?
  15. Quickbase is a database solution that allows for seamless integrations through Pipelines, Webhooks, and APIs. A partnership would expose your services to a wider audience, and with no other phone solutions available for the platform, you could expect a high rate of acquisition.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  16. RingCentral Schedule Add-in for MS Exchange 2019

    4 votes
    2 comments  ·  Other  ·  Admin →
    How important is this to you?
  17. email contacts added in RC App show as "Email" when trying to use it in sending email via Microsoft 365
    As per cx all contacts are added in the RingCentral app and she wants it to sync with MS 365

    2 votes
    How important is this to you?
  18. It would be great if there is a feature to use hotword on teams then the chat triggers the bot bot

    1 vote
    How important is this to you?
  19. It would be great if there is a feature to use hotword on teams then the chat triggers the bot bot

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  20. Currently, we only have an option to set up SSO with one IDP Provider.

    It would be great if we had the option to use two different identity providers (e.g., Okta and Microsoft Azure.) when setting up SSO.

    2 votes
    How important is this to you?
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