1620 results found
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Hubspot calls to Deskphone instead of RC Softphone
Needs to connect/ring physical phones when receiving calls from RingCentral, instead of using RC softphone
4 votes -
Service Web and Messaging need to "play better together"
This document lays out 3 ways user accounts can be created. https://docs.google.com/document/d/1yQEX5ZqLB2p_ZMKNUCHgudVVYkRhPTT7w-X6BPA_JEk/edit?usp=sharing This can lead to multiple issues, such as not being able to create a user account in Service Web due to an existing email. Jeremy Loffredo is aware as well. Joliet Junior College is the customer who is raising this issue and wants these tools to work better together as it causes confusion and delays in getting users added. There also should be a report showing not only the Service Web email ID, but Messaging email ID for a specific UID - all users. The Admin should be…
12 votes -
Add Spinify as an integrated app.
Add Spinify (gamification platform) as an integrated app.
1 vote -
Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.
Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.
5 votes -
printer to fax option
cx requested that we should have option to send fax using printer on the Rc app like a Icon on the app specific only for the printer for him to send fax.
3 votes -
call can be forwarded to same mobile number multi times
Tmob number set up up voicemail to take effect after 5 rings. i would like to have a feature where i canforward calls from my extension to my mobile and would ring for 4 times and if no answer i would like that call to be forwarded on the same mobile number and ring for multi times. unfortunately that settings is not possible since TMob voicemail already kicking in
1 vote -
Teams integration-Incoming calls Notifications will be send in the group chat we created in Teams.
Customer wants to receive notifications in all the incoming calls in the main company number, he wants to send all notifications to the teams group chat that they have.
2 votes -
Blocked all number to contact ATA number
customer is requesting to blocked all number to contact their ATA number and only allow internal number only.
1 vote -
RingCentral & Oscar EMR - enable Oscar EMR to send and receive fax from and to Oscar EMR via RC Fax line
RingCentral & Oscar EMR - enabling Oscar EMR to Send fax from within Oscar EMR (eform) via RC Fax line Receive faxes sent to RC fax line to be deposited into Oscar EMRThis will increase the RC fax product appeal to many users out there.Sam
3 votes -
Customer would like to have the option to edit the default text of IVR
Customer said she doesn't want to record her voice on IVR and would like to change the text of the default greeting
2 votes -
call forwarding for external number let ringcentral system take over the handling of calls for external number
when calls are routed to external number , cx wanted that the call handling set by ringcentral be followed rather than the call handling of the external number carrier. to avoid call failing.
8 votes -
We need a custom fillable Fax cover page to be added right onto ring central.
We need to have quick easy access to a custom, FILLABLE, fax cover page. We send out faxes all day and each fax is different. We need to be able to fill in the cover page right on ring central. I spoke with one of your technicians and he said if we wanted a fillable fax cover page than we can add it as a word document. That does not work for us as we do not have word access. We need to be able to click on our own fax cover page and be able to add in the…
10 votes -
Record of all actions per contact
It would be useful to have a record of all actions that take place for each contact. For instance: Date - outbound call @1:33pm - No Answer, sent text message @ 1:36pm (and what the text was). Or, Contact, date - conference call (the recording file attached), attendees, etc.
1 vote -
Add an unread Inbox notification counter to the MS Teams Embedded Dialer main icon in Teams
Use Case: Employees use MS Teams as their primary collaboration and video conference tool. RingCentral is the phone, SMS, and fax service provider. Employees rely on RingCentral's MS Teams Embedded Dialer.Problem: Employees don't have a way to quickly determine how many unread messages they have by looking that the RingCentral icon in Team. If they a user walked away from their desks for a few minutes, they may have missed a critical SMS, voicemail, or fax that needs to be responded to urgently.Feature request: Add an unread message counter to the main icon of our MS Teams Embedded Dialer. This…
3 votes -
Meetings on MS Teams
have a dial-in number provided when we create new meetings in teams.
3 votes -
Call Que to Custom parked locations
We have a sales force that found out about the call que ring all feature leaving miss calls to multi people. 1 answer 9 miss call. We had the idea can we setup our auto attendant to transfer to say Sales Parked line 1.10 people that are assigned to Parked line 1 receive a notification that there is a call on Sales Parked line 1. This eliminates having to worry about miss call issue and i think is a cleaner option.I was told atm you can only park calls only after you answer the call then park the call to…
2 votes -
oowrin is the new CRM please add to our ring central family
New CRM integration
1 vote -
Queue calls being tagged as answered by multiple users in SFDC(SFDC integrations with RC)
Queue calls being done through RC integrations with SFDC shows as if it is being answered by multiple users even though it is only being answered by one user extension. Upon checking the account , base on data being shown on admin portal's call logs. It register as the call that went through the call queue and is being answered by one extension which is working as intended, but when we check the tagging on SFDS is shows as if its being answered by multiple users within the call queue. As shown on the attached screenshots.I consulted Integrations department regarding…
1 vote -
HQS
HQS is a big CRM tool for Adminastration and Calling customers. It would be massivly helpful
1 vote -
All cases to show on https://support.ringcentral.com/case.html
We just want to have all the cases open on our account aside from the web cases created to be tracked on https://support.ringcentral.com/case.html
4 votes
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