1620 results found
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MS Teams embeddable app to choose default tab
Every time I click on the RingCentral integration in Teams it defaults to the Phone tab.In Settings, I can see you can change the tab order. I did this and put HUD first, however, it still defaults to loading the Phone tab whenever I click into RingCentral.It would be nice to be able to set the default tab (unless of course there is good reason for Phone loading) as I'm more interested in seeing the presence than the dialer and call history.
3 votes -
Choose default Tab in Teams 2.0 Integration
I'm using the Beta Teams 2.0 integration. For the most part I think it's great, however whenever you click into the RingCentral area it always loads one the Phone tab which shows calls history and the dialler. For us that's not much use and everyone here would much prefer the HUD tab to be the default. If in the Settings area you could select your preferred default tab, that would be much better.
5 votes -
Reports that shows if all phones are idle
report just shows if its accepted, but not if the phone itself is idle
2 votes -
Salesforce Integration: Populate "Completed Date/Time" field with Date/Time call was completed
The record created in Salesforce includes a "Completed Date/Time" field, but if a call was made on another device and then saved to Salesforce using the Call History tab, this field is populated with the date/time that the record was saved to Salesforce and not the Completed Date/Time of the call itself.
2 votes -
Choose Destination Folder for Archiver Backups
The Archiver app currently has no control over the destination folder - it just syncs directly to Google Drive, and I'm assuming, creates it's own folder on whatever account you synced it with. For our purposes, the whole point of backing up this data, was for our Team to have access to historical SMS between internal staff and our clients. If I'm the administrator and I sync Archiver to my account's Gdrive, then I'm the only one who can access that data, which defeats the entire purpose. I need to be able to select the destination folder where the sync…
4 votes -
To enable Blocking of Calls to MS Team directly
To enable Blocking of Calls to MS Team directly without the need of Users to access RingCentral App or Service Web. Hoping that this feature will be added on Microsoft Team 2.0 Release.
1 vote -
integrate the RingCentral Messages chat feature into MS Teams
We have some who use Teams and we see we can integrate calling but we would like to have all chat messages sent through RingCentral to show up in Teams like the calls do. Is this possible?
2 votes -
Add an AgencyZoom integration
add agencyzoom as an integrated app.
6 votesI understand that AgencyZoom is considering building an integration themselves using the App Connect framework. Stay tuned!
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Teams 2.0 dialler option for CRM integrations
Ability to use the Teams 2.0 dialler with any of the Chrome extension based integrations for CRM's
5 votes -
Ability to filter the 'Related To/Associated to' record results based on Opportunity Stage.
Use Case: a high percentage of accounts for this customer have 10+ associated opportunities. The goal is to filter queried records in our SFDC - RingCentral integration by stage (for example their version of only seeing opps in stage 2/3/4) so that the relevant opportunity to log calls and activity against will tend to present, instead of a lengthier/trickier list of records to navigate.
2 votes -
Support site "Learn from Community" Unaccessable
Currently logged in to the support site and when accessing the Learn from Community we get an error "Your License Has ExpiredThe license you currently have installed for this TeamHub site has expired. Please contact sales@answerhub.com to extend your evaluation or purchase a new license."Tried with other browsers same error.
1 vote -
Salesforce Call Barging CTD(click to dial)
Requesting to enable call barging when a call was initiated or received by RingCentral inside the salesforce CRM.
4 votes -
Automate forwarding of faxes received at RingCentral as *.tif files to a folder on my local server without having to manually do this
I have a local Windows based server that automatically sorts all faxes located in a certain directory to correct patient folders. We receive hundreds of faxes per day throughout the day and it is tedious and time consuming to dedicate staff to manually download these fax files throughout the day. It would be advantageous if RingCentral could automatically forward these files directly into a folder on my server as they are received without requiring user intervention. For example my Domain is called LTD. As faxes are received at RingCentral they are forwarded into //LTD/Received Faxes/FileName.tif.
3 votes -
trial period for High Volume SMS (Beta) before cutting over SMS from RingCentral App
I want to have free trail period to test High Volume SMS (Beta) first before paying or migrating to it
1 vote -
Interact with OSTicket
I have found some integrations with other ticket and collaboration systems.It would be nice and integration with https://osticket.com/ tooThanks
2 votes -
Create a task - Expand the 'Enter task Description Window'
Create a task - Expand the 'Enter task Description Window'Hi Currently the 'enter task description' window in 'create a task' does not expand as you type. Our tasks can be very detailed and it is very hard to preview all that we are entering (into the very small window) without saving and having to go back into task. This may be too late as the assignee may already be reading the new task action, and we haven't finished editing the detail yet. Currently as the window is soo narrow the scrolling backward and forward to review is tedious and not…
2 votes -
Embedded Dialer for MS Teams: Add Call Queue Manager/Live Reports visibility
The request is to add a "Call Queue Management" tab to the Teams Embedded Dialer experience that shows all the queues and subsequent agents. Additionally, give that same tab a view into Live Reports and allow the queue manager to select a dashboard that they have permission to use. This will give managers a quick way to look at what Call Queue agents are available, see a Live Reports Dashboard with Queue Stats, and make adjustments to Call Queue agent availability as needed within the Teams Embedded Dialer integration.
1 vote -
Embedded Dialer Plug-in to use default browser when authenticating user
The ask is to make the RingCentral embedded dialer integration deep link to the device's native default browser as opposed to the embedded browsers within Teams. This can be helpful if a customer uses an older embedded version of Chrome and Electron that are no longer secure. By proxy, RingCentral have to use these during the user authentication process. This information can be found in the user agent information with MS Teams Developer options turned on. Microsoft would need to update its core Teams SDK framework to resolve this on the MS side.
1 vote -
Notification of outage for API products e.g MS teams , PBX MS Team
Hi Team,The customer is requesting if it's possible to add a notification inside API products that we offer. if there's an outage on the integrated productthey will be notify right away and no need to call and report it to us so we could create a ticket about it.
1 vote -
RingCentral for Salesforce: High Velocity Sales is now Sales Engagement
The request is to update the name of this tool on the RingCentral side to Sales Enablement from High Velocity Sales.
1 vote
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