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1443 results found

  1. Grammarly app integration.

    An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.

    8 votes
    Future Consideration  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  2. Suitedash

    Suitedash is a major CRM which is used by many companies. It would be great to have an app that can integrate with Suitedash.

    3 votes
    Future Consideration  ·  1 comment  ·  Integrations  ·  Admin →
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  3. Hubspot integration - Log all calls regardless if RingCentral & Hubspot browser is closed + Missed calls for call queues

    The new RingCentral for Hubspot Chrome Extension does help in logging some but not all calls. If you are out of office, not logged in (aka after business hours) and/or hubspot is not open at all times... then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in our Hubspot CRM. This causes gaps in the visibility of our customer interactions and communications. Also, missed calls into a shared phone number/call queue do not log into Hubspot or if they do it…

    30 votes
    1 comment  ·  Integrations  ·  Admin →
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  4. Hubspot Extension - Edit Ringtone & Ringtone Volume

    The only way for calls to log into Hubspot is if the RingCentral for Hubspot Chrome Extension is installed. This helps with most calls (not all) logging in Hubspot but the biggest frustration is that the extension ringer, both the ringtone sound itself and the volume of the ringtone is very loud and sounds like an old-school landline telephone. The sound is incredibly distracting and painful. There are no settings to turn this off, change the ringtone or adjust the volume. This can effect how sales/customer service teams perform and if we remove the extension then our calls won't log…

    18 votes
    1 comment  ·  Integrations  ·  Admin →
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  5. IRIS CRM integration

    The IRIS CRM popularity is growing fast. Integrating with it will be a great move

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  6. MyRepChat integration

    An integration with MyRepChat is supposedly possible through the Open API. Could you please direct me how I need start this integration process? The implementations team directed me here. Thank you!

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  7. RingCentral for SalesForce: display "called to number" "call queue" information

    for inbound calls search records based on DNIS, display "called to" "call queue" information w/in the CTI.

    15 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  8. RingCentral App for desktop will not show contacts in Manually Created Outlook 365 Contact Folders by Users

    I have several users who organize their Outlook Contacts by creating additional folders in Outlook. When contacts are added to these folders, they do not show up in the RingCentral App (desktop version). They do show up in the RingCentral mobile app however. Thus, they are hitting the RingCentral system, but the RingCentral desktop app will not show them.Would like this feature added to the RingCentral App for desktop.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Pipedrive integration availability in mobile app

    Need to have the feature to be able to use the app even outside the office.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  10. Report for active users in Contact Center

    It would be extremely useful to have a report in CC where we can export a list of active users, being able to choose a date range.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. prerecorded message that can kick at the middle of a call via triggering it through the dial pad.

    When talking to customers we now have to read a disclosure EVRY time we talk to someone about a plan. Instead of us reading, I would like to click a number on our dial pad and play the recording so the client can hear it

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Client would like visibility in SF to Closed FRAUD cases

    Customer would like to be able to see closed cases that were opened as whitelisting cases in SalesForce and moved to fraud investigation. Currently, per Yuliya Pierce, these cases are not cases they display to clients. Customer would like to be able to view after these cases are closed.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  13. Option to activate the text tool when the user is set up a new line.

    It would be useful if you give the option to activate the text tool when the line is being activated, so the user who wants to use this tool can use it as soon as the line is activated, and thus avoid the user having to contact support to activate this function, as sometimes the cases cannot be easily opened to contact support because the page does not work and when trying to call sometimes there are no agents available, personally, I contacted support many times to get activated the text function and sometimes that takes days, and it's time…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. CallRail type marketing source analytics tracks origin based on channel

    Marketing source tracking

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  15. Archiver (SFTP) to support auto-generated SSH key passwords.

    Please add Azure SFTP with SSH as a solution to your archiver, Azure is the second largest cloud hosting provider, and yet no solution from RC. We want data secure within our environment and encrypted while in flight and at rest, the reason we want Azure with SSH.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  16. Sync TELUS Business Connect voicemail to MS teams

    Requesting feature to sync TELUS Business Connect voicemail to MS teams , so that if the call is missed and goes to voicemail, there is a way to see or play it back within Teams.

    1 vote
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  17. Need help with integration with SHAPE CRM

    Need help integrating RC with my CRM SHAPE

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  18. Allow Bluetooth integration with functions in cars without making it the default app, like Google Voice and Grasshopper do.

    allows for integrated answering, call making, and texting using Google assistant commands and car steering wheel functions (answer button, volume control).

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  19. Sync Office 365 calender with Jupiter MVP RC App Workspace

    Clients who have integrated their Office365 accounts, want to be able to see their scheduled meetings under the workspace section.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Add a Ring Central Button to Calendar Invites in Caldnar

    I would like Ringcentral to work with Outlook but I am getting this error in RingCentral:Lost connection to Microsoft calendar.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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