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1443 results found

  1. Integrate with Housecall Pro.

    Become the telephony solution for Housecall Pro and/or other FSMs.

    6 votes
    Future Consideration  ·  1 comment  ·  Integrations  ·  Admin →
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  2. RingCentral for SalesForce feature parity with RingEX

    This includes an ability for call queue members to log in/out of individual queues.

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Azure/OKTA Automated Provisioning: push user attribute: profile picture

    Currently, updating profile pictures by the Admins is currently not available but the customer wants to understand if we have a roadmap to add this directly or through OKTA in the future? Thank you

    7 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  4. RingCentral for SalesForce: unique cti layout for sales, support etc

    SFDC users span the organization: sales, support, etc. Data collection (logging calls) may be specific to each group. Problem: In Cloud phone settings, Admins have the ability configure a single cti layoutSolution: A unique cti layout associated to a unique softphone layout or role, would allow unique data collection per group of users. see image

    10 votes
    Under Review  ·  0 comments  ·  Accessibility  ·  Admin →
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  5. Feature Request BT -- Ringer to Ring Doorbell

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  6. Account Telephony Sessions Event

    For the Event filters:Account Telephony Sessions Event/restapi/v1.0/account/{accountId}/telephony/sessions Enables notifications in case of a change of session information for any extension assigned to the current account.Extension Telephony Sessions Event/restapi/v1.0/account/{accountId}/extension/{extensionId}/telephony/sessions Enables notifications in case of change of session information of specified extension.

    Add to the Notification Payload Structure the information of the originally dialed phone number not only the extension and also the given name of that phone number.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Slack compatible webhooks

    When sending a POST to a slack webhook, it just works and there is output in the channel. With RingCentral you have to create a custom application/bot to get it working.I should be able to send a POST and have it work like slack does.

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  8. SEND EMAIL TO RING CENTRAL NUMBER TO RECEIVE AS TEXT

    MOST CELLULAR CARRIERS HAVE THIS FEATURE AND CONSIDERING RING CENTRAL IS ACCESSED BY CELL PHONES, THIS WOULD BE NICE FOR TO BE ABLE TO SEND AN EMAI LTO THE RC NUMBER AND HAVE AS TEXT

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Jabra evolve2 75 headset integration

    Hello, we purchased 3 new Jabra evolve2 75 headset for some of our team members and I want to know if you have a better integration than the generic offered, although my sound is at maximum the sound via the RC app is low, incoming and outgoing, the answer button directly on the headset is not working also.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  10. Disable emojis in names

    emojis break the okta integration for importing phone numbers.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. MS Teams RC "Embedded Dialer" Application: C2D open RC for 0365 (browser app)

    Having a second UCAAS app to make voice calls can be confusing.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  12. MS Teams RC "Embedded Dialer:" Remove secondary dialer for DR users

    Having two dialers w/in MS Teams is confusing and removing the secondary dialer for Direct Routing users would be helpful.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  13. LASSO CRM integration

    This would help new home sales businesses to utilize the Lasso integration with Ring Central to maximize work flow.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  14. Call Log or Data Export should contain all the data.

    Current export file will not have document name and # of pages information. If we include that we are able to identify which file got failed and we can refax that immediately without any delay. Also, we have Incoming and outgoing details, we need deleted items to be included in the exported file.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Ability to add alternate host in Outlook 365 add-on when scheduling a meeting

    The ability to add an alternate host in the RingCentral Outlook 365 add-on. I can select an alternate host in the desktop app but not the Outlook 365 add-on. When scheduling meetings for my CEO, he sometimes has to leave his 1st group RingCentral call to join a different RingCentral call. When he joins the 2nd call, he disconnects the attendees in the first call because an alternate host can't be select for the first group call. Having this app would be a very nice feature for busy professionals. Please contact me when the feature is available. Thank you. In…

    2 votes
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  16. Doesn't anybody know how to make advance IVR and transfer the data

    I need help I need help knowing how to make a Vance IVR

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  17. RingCentral for HubSpot: Clarity with Outbound caller ID

    It is currently not clear that "additional desktop app" refers to chrome browser extensions. There are many outbound caller id settings to chose from, it's not obvious which to select.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  18. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out

    24 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  19. MS Teams RC "Embedded Dialer" Application: Coaching/Call Monitoring functionality

    Request is to improve the MS Teams RC "Embedded Dialer" Application by adding functionality such as Coaching functionality/Call monitoring functionality.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  20. RingCentral for HubSpot: Search/Associate new call to existing record

    The ability to search for and then associated a new call to an existing record for inbound calls without matching records.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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