1831 results found
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Make all Phone-Only Attendees visible in Webinar Attendee Panel
This will allow the moderator to either promote a phone only attendee to a panelist or will allow the moderator to un-mute the phone only attendee.This will make the Webinar product a complete solution for public agencies. The Brown Act requires that public agencies allow for public comment in their meetings. Given the current climate with COVID, all meetings are virtual, and the public joins the webinar via computer/smartphone and sometimes phone only. The public commenter doesn't need to be a Panelist, they only need to be unmuted which is available for those that join as attendees via computer/smartphone. This…
1 vote -
Teleconference features
1) When you sharescreen, you are unable to see your own video face 2)When you sharescreen sometimes the shared screen freezes and you have to stop share and reshare again 3) When you leave meeting and end for everybody, it closes the whole app so you have restart it again
1 vote -
2 votes
Learn more here.
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1 vote
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Music On Hold Random Selection
Music On Hold with Random Selection. We would like to have as many messages as possible. Not always the same message. Random selection of audio files when a Client is placed on Hold. Have many messages in a Pool. The system would select on hold at RandomCurrently they hear the same message from beginning. Not as interesting as it could be.
12 votes -
1 vote
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1 vote
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Registration: Create API so we can add registrants from our events to RC Webinar for LIVE event
Give us the ability to use an API to create a registration in RC Webinar with the following fields: CustID, FName, LName, email, OrganizationAlso, provide API so we can pull back information about customer - did they attend, how long did they attend, when did they login, when did they logout, etc.
1 vote -
1 vote
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WebRTC for SalesForce
Request is to have WebRTC for Salesforce.
41 votes -
Specify the phone number to download when using Ringcentral Archiver to Dropbox connection
This would be a great addition (Specify the phone number to download when using Ringcentral Archiver to Dropbox connection.) as we have many phone number and I don't need to archive all of them, just a select few. It would also be great to be able to specify the folder within dropbox they will be saved.
2 votes -
Refresh SFDC APP
Request is for an updated CTI Control and integration between RingCentral and SFDC.
2 votes -
Zendesk - Missed Call Search & Update
Ability to update the Email Notification when a new voicemail is received. It would be helpful to update this specific ticket when placing the outbound call to respond to the voicemail. However, the Email Notification ticket is not offered and there is no way to search for it or enter the ticket number to bring it up.
3 votes -
Forwarding calls to a message/announcement only in integrations
The request is to be able to transfer a call to message or announcement only extension by typing the name of the extension (and have the extensions appear when the user starts typing) with the SFDC integration or the Google Chrome plugin.
2 votes -
Microsoft Dynamics Mobile Integration
The request is to be able to log/record inbound/outbound calls without requiring the user to have an active browser session.
1 vote -
1 vote
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Different location for search query results (dialed digits match) in RC for Google
RC for Google's search query results dropdown covers the dial pad when a user dials using mouse clicks on the RC for Google dial pad. This drop down can be cleared by clicking outside of the dropdown, but re-appears with matches on additional dialed mouse clicked digits.
1 vote -
Ability to leverage user DID when using SSO (on Chrome Extension)
Customers have requested that Soft Phones display the individual user’s DID instead of the main company number. Logging in with the DID would address this but some customer use SSO to log onto Soft Phones, which would make this not possible.
1 vote -
File metadata for Archiver
Currently, when a recording is archived to a 3rd party, they are organized by folders. Using folders to navigate to recordings is fine, but as the number and volume of recordings grow, being able to search for them can become a massive challenge.
By populating recordings that are archived with metadata using APIs (there are metadata APIs available for Box, Dropbox and GDrive), it will make searching for recordings by date, time, type, caller, handler, etc. far less painful.
Consider use cases for legal holds, employee sat situations, HR claims.7 votes -
Zendesk Missed Call
Currently when a call comes in to a call queue, if he first agent answers the call, the other agents see the call as missed on their respective phones. Agents do not know what was missed or what was answered.
1 vote
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