1511 results found

1. RingCentral for Dynamics365: AI transcription and call summary

   RingCentral for Dynamics365: AI transcription and/or call summaryAI transcription and summary of audio calls logged to activity in Dynamics. Dialpad can do this today. (see below) Dialpad:
   Post Ai transcript URL to Dynamics: When enabled, a link to the call's Ai transcript is posted to the Dynamics activity. see attached image - see DP Dynamics integration: https://help.dialpad.com/hc/en-us/articles/12488240492955-Dialpad-Microsoft-Dynamics-365-
   see dP Ai Call Summary. https://help.dialpad.com/hc/en-us/articles/360024602212

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2. Salesforce integration: Conference with host able to drop off

   Goal is to have the ability to conference another person onto a call and then have the conference originator drop off the call after an introduction.

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3. Force call type/outcome for logged calls | RingCentral for Hubspot

   A way to force the call type and call outcome upon logging a call and default these to mandatory. Corporately we are trying to capture reporting on this but because it is not forced people are skipping this step.

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   1 comment  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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4. Have text integration. We miss important texts that are only showing up in the app. We’re not able to see texts on the web application o...

   ...r on our cell phone via cell phone integration. Texts are only viewable on the app.. we miss important texts frequently 9 out of 10 times

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5. Integration for AgencyBloc

   We use AgencyBloc as our CRM software. It would be so great to have a pop up when our clients call us!

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6. m trying to backup my chat from ringcentral application,the file which I'm getting in json format.so i can't read those chats in json fo...

   ...rmat .please give me the solution to read my chats when i downloaded backup as file.. Please add chat backup different formats other than json format.

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7. Fax to multiple Extensions
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   Needs More Information  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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8. Salesforce Integration Call Disposition Subject Default

   It would be great to be able to setup a specific defaulted Subject for the Task being logged for each call activity. Currently the user has to manually change it to something else, but it would be great to have the ability as an Admin to default the verbiage there to something that makes more sense for our team. In addition, adding the ability to make it dynamic with merge fields would be even more flexible as well.

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9. Integrate SMS with high-velocity sales in SalesForce

   Integrate SMS with high-velocity sales. Have cadences within high-velocity sales that can include SMS messages to customers. Also include an option to opt-out of SMS feature.Case: 15284183

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   Future Consideration  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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10. Integrate with SugarCRM

    SugarCRM is a large CRM and it would help to connect to Accounts and Contacts in sugar.

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11. Expand Dynamics 365 integration to navigate to more records

    We use Dynamics 365 and are looking to implement the RingCentral for Dynamics 365. Current functionality has the pop screen identify matching contacts, accounts or leads. It can then save a log file as an activity under the selected record. Here are requested extended functions:1) Provide the ability to navigate to the matched Contact, Account or Lead in D365 from the RC interface. 2) Provide ability to drill through the matched contact or account to see related Opportunities or Cases. From there be able to navigate and open the opportunity/case as with Request #1. 3) Provide the ability to log inbound and outbound calls directly to opportunity/case activities.As it is, the user has to do a lot of manual navigating and clicking to complete the workflows of incoming and outgoing calls.

    We use Dynamics 365 and are looking to implement the RingCentral for Dynamics 365. Current functionality has the pop screen identify matching contacts, accounts or leads. It can then save a log file as an activity under the selected record. Here are requested extended functions:1) Provide the ability to navigate to the matched Contact, Account or Lead in D365 from the RC interface. 2) Provide ability to drill through the matched contact or account to see related Opportunities or Cases. From there be able to navigate and open the opportunity/case as with Request #1. 3) Provide the ability to log… more

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12. Fax Automation from Dropbox folders

    I would like to drag and drop files into a dropbox folders and have automation to fax out in the order the files are dropped in ..

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13. ConnectWise integration

    phone integration with CRM

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14. RingCentral Outlook plugin for Mac

    Why is there no RingCentral for Outlook plugin for Mac.

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15. HoneyBook CRM integration

    Add HoneyBook CRM

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16. Setup Email Notifications on Updated Versions Releases of RingCentral Apps for Salesforce

    Please setup Email Notifications to update your clients on your releases of the RingCentral Apps for Salesforce.

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    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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17. Integrate into EHR (electronic health record) like Practice fusion

    We need to receive faxes into practice fusion and able to call patients and text them from practice fusion

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18. Add missing office 365 Public Folder contact integration to the new ring central app

    We have all our shared contacts in a public folder in office 365, the existing ring central phone app integrates with this through outlook, but this functionality is missing in the new ring central app.

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19. Tip Bot

    Hello guys, I would like to see a Tip Bot inside of the MVP, Rainbow Office and similar Ring Central solutions, that allows the users to send and receive cryptocurrency tips and incentives through the app. So they can develop their own community tokens and have the option of using them integrated inside of the app and even use some other existing ones. These type of bots already exist in similar solutions like Discord and TG (look for tip.cc) and there is some os code for them on Github, it may be possible to adapt it and use it directly.The mechanism that it uses is that the bot is connected to a pool, that creates a hot wallet for the users within the app and give them access to manage their funds, so they can realize actions by Dming the bot like tipping, airdropping in different ways and withdrawing to / depositing from a proper external wallet. This bot can be really usefull for internal and external uses

    Hello guys, I would like to see a Tip Bot inside of the MVP, Rainbow Office and similar Ring Central solutions, that allows the users to send and receive cryptocurrency tips and incentives through the app. So they can develop their own community tokens and have the option of using them integrated inside of the app and even use some other existing ones. These type of bots already exist in similar solutions like Discord and TG (look for tip.cc) and there is some os code for them on Github, it may be possible to adapt it and use it directly.The… more

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20. Send other users a Salesforce record when you transfer a call using RingCentral for Salesforce softphone

    If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call.Consider the following workflow:A receptionist in a call group receives a call in the RingCentral for Salesforce softphone.RingCentral and Salesforce show a list of records the call might be related to.The receptionist selects the record that matches the call. For example, let's say it's related to a specific account.The receptionist transfers the call to a sales rep. New: they should see an option to send the account record to the sales rep. When the sales rep receives the call, they see an option to open the account record as well.The sales rep accepts the call and they see the account record open on their screen.

    If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call.Consider the following workflow:A receptionist in a call group receives a call in the RingCentral for Salesforce softphone.RingCentral and Salesforce show a list of records the call might be related to.The receptionist selects the record that matches the call. For example, let's say it's related to a specific account.The receptionist transfers the call to a sales rep. New: they should see an option to send… more

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