1808 results found

1. SMS automation in Salesforce

   please make text automation work flow happen in salesforce!!

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   Under Review  ·  2 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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2. Salesforce WebRTC plugin - Date format is limited to US format

   When updating calendar dates in the RC plugin for Salesforce the date displayed is in US date format - this is even with the computer set to UK date format and our Salesforce environment being set to display in UK date format too. Please can this be updated

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3. RC Salesforce plugin - Feature request to enable mandatory fields within the RC component

   In Salesforce we use mandatory fields to enforce our advisors to complete relevant sections of a task/activity. It would be useful to be able to have these mandatory fields reflected in the RC component which would ensure that our advisors are completing all required sections following a call

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4. RingCentral for Salesforce: Call Recording Links - https instead of http

   Would it be possible for the formula used to generate the Call Recording Link ( rcsflCall_Recordingc) in the Salesforce integration to be https:// rather than http://, please? Currently, when users click on the Call Recording link, the call recording is opened via an unencrypted http URL.

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5. Zoho Campaign SMS

   it would be great to integrate with Zoho Campaign to do SMS.

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6. Add Call Queues to Zapier Integration

   We use Zapier to run a variety of automations whenever there are missed calls. Unfortunately, we cannot build any automations around call queues as this feature is not supported in the Ringcentral integration with Zapier which limits how we set up the system. Either we use a virtual user (that can integrate with Zapier) that forwards calls to multiple call agents or we use a call queue (that cannot integrate with Zapier) and give up all this extra functionality.Please add call queue support to Zapier!

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7. Pop-out the RingCentral for Salesforce dialer so it can be dragged it to another window

   Pop-out the RingCentral for Salesforce integration within Salesforce so It can be dragged to another window

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8. Disable Call Logs Delete for ALL users/managers/everyone.

   For a business environment, there should be an option for ALL inbound/outbound calls to be logged and a SUPER ADMIN should be able to stop a manager from deleting call logs.

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9. Tiered Ring Groups - Call Queues

   Our previous PBX allowed tiered ring groups for call queues to help with overflow and temporary unavailability. Primary members could be added to any or all tiers for continuous ringing at their extensions. The intent is to have primary members answer all calls at all tiers along with not disturbing secondary members with the initial ringing.

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10. RSS Reader

    In MS Teams there is a solution to have RSS Feeds posted to channels. That would be nice for example DATEV Update feeds.

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11. User's status in the RingCentral for Salesforce plugin does not match the user status in desktop.

    User status should be the same in all RingCentral forms.

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12. Ability to have an MSI to silently push updates automatically

    Customer would like to have a MSI that is silent and also pushes updates automatically. Currently, updates require a manual push.

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13. RingCentral for Salesforce Integration to trigger case creation when call is received or when it goes to voicemail

    A way to link/configure RC for SF, instead of generating a task, it will automatically create or trigger a case.

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14. Performance reports analytics API needed! OR update to call log API endpoint!

    So you're a manager and want to gamify and coach your reps who use RingCentral as their main dialer. You want an appropriate breakdown of call analytics and export/sync/integrate that data with a sales coaching and gamification platform (external to Ring Central). You currently have 2 options. You can use the Call aggregation data (Line Of Business Analytics) endpoint OR the List Company Call Records (Call log) endpoint. In ring central you have multiple ways of looking at call data. You can view call log reports, performance reports, and business analytics. The problem that arises is when wanting to integrate your call data with an external platform. You want to export the records so you can aggregate data yourself or export the user analytics all while having a source of truth in Ringcentral to go back and check against. Currently if you set up an integration with the call log API you get lots of discrepancies bc the call record is handled differently in the API and in app when looking at performance reporting. This idea is to bridge this gap. We either need a new endpoint that correctly matches user performance analytics as an endpoint that matches the same algorithms used in that reporting to aggregate and summarize user's call data OR we need the call log API to be updated to always include the user in the org that will be attributed for handling the call. For simple calls, the call log API endpoint is enough. Joe makes an outbound call to prospect A, and we see the length of the call and Joe's extension which we can look up against the directory and enrich the data with Joe's email, extensionID, etc etc For complicated calls that include queues, forwarding, transfers, department #s, IVR menus etc It's currently impossible to tell from the call log API WHO gets credit for the call. Even in the detailed view of the call log record, we can see all the legs but it seems that even RC's support team is unsure if they're in chronological order and HOW we'd get from point A to point B. WHO made the call or WHO picked up the phone and will ultimately get credit for it in the analytics dashboard is impossible to tell from the call log api endpoint. Here's a few response snippets from support tickets submitted inquiring about how to use the call log API (detailed views) to appropriately know who should get credit for a call. "From my understanding Performance reports analytics dashboard and the Call log APIs cannot be compared as they are from different systems and have different data source and implementations. Call log APIs can be compared with Call log reports available in your service web portal (https://service.ringcentral.com/).""Performance reports does not have an API yet to compare the Performance reports analytics dashboard with. If you are looking for call answered data through the Call log APIs, the detailed call log will have legs involved in the call. The legs are ideally in order and show the flow of the actual call. If you are looking for the extension that answered the call, you might want to look for “result”:“Call connected” and “reason”:“Accepted” in the Call log API response. If you have multiple transfers involved in the call and the call was answered by different users, then you will have multiple “result”:“Call connected” parameters in the API response."This is currently affecting managers' abilities to coach and gamify their reps in their ORG as some users may answer department calls and never receive credit for this externally due to lack of details in the call log API record or lack of a performance reports API endpoint. If there is a way to decipher call legs to know who should be getting credit for the call record, that would also be a great solution!

    So you're a manager and want to gamify and coach your reps who use RingCentral as their main dialer. You want an appropriate breakdown of call analytics and export/sync/integrate that data with a sales coaching and gamification platform (external to Ring Central). You currently have 2 options. You can use the Call aggregation data (Line Of Business Analytics) endpoint OR the List Company Call Records (Call log) endpoint. In ring central you have multiple ways of looking at call data. You can view call log reports, performance reports, and business analytics. The problem that arises is when wanting to integrate… more

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15. Wants to have speed dial on phones under shared lines

    Wants to have speed dial on phones under shared lines to easily make calls as well internally.

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16. Dashboards / Performance Reports

    It would be a great idea if we could build a custom report using RingCentral for Salesforce and/or display RingCentral Live Reports in the SalesForce Dashboard

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17. RC for Salesforce - Picklist

    Picklist shows the excluded options for logging the calls on the Outcome field in RC for Salesforce

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18. Calling all Phone Numbers at Once for Emergency Purposes

    We’re looking to see if RingCentral would facilitate an emergency communication by having the ability to call everyone simultaneously within our system.

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19. MS Dynamics dialing

    Creating these request in behalf of a customer.Customer is looking for the option to save a phone number within MS Dynamics and bypassing company greeting/IVR to reach specific extension using the integrated RingCentral application.ie. 888-xxx-xxx*1234 or 888-xxx-xxx,1234

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20. provide an option to send it as plain text rather than a large rich-message/card format.

    When an external integration sends a notification into a RingCentral channel, provide an option to send it as plain text rather than a large rich-message/card format. The current formatted message contains an oversized RingCentral logo, and the text is effectively invisible in Dark Mode. The resulting message is also disproportionately large compared with normal channel messages.

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