1689 results found

1. Caller ID for Call Queue Pick up members

   Call queue non-members and pickup members should have the option to use the call queue Caller ID, even if they are not part of the call queue.

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2. hold music should continue where it was left

   when the caller is put on hold the custom hold music will play and after you unhold and hold the caller again, the hold music should continue where it was left it should not start from the beginning.

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3. MS Teams app mobile to work independently without the RingCentral app

   Allow the Teams mobile embedded app to have a silent plugin similar to the desktop app that would allow it to work without the RingCentral app installed.

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4. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

   Description:
   Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

   Current Behavior:

   • The preview window shows the last received call information instead of the new incoming call.
   • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

   Requested Enhancement:

   • Modify the RingCentral for HubSpot integration to dynamically refresh the call preview window and display the active caller’s phone number/caller ID for each inbound call.
   • Ensure the preview window loads properly and does not freeze or display outdated information.

   Business Impact:

   • Users rely on accurate caller information for timely and efficient customer engagement.
   • Incorrect or missing caller ID affects call handling, CRM record accuracy, and overall productivity.

   Environment:

   • Integration: RingCentral for HubSpot
   • Affected Users: Multiple HubSpot users handling inbound calls
   • Behavior: Intermittent loading issues and outdated caller data in preview window

   Description:
   Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

   Current Behavior:

   • The preview window shows the last received call information instead of the new incoming call.
   • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

   Requested Enhancement:

   • Modify the RingCentral for… more
   4 votes

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5. Hubspot SMS deals

   Ability to send SMS through deals page in Hubspot . Just like the option that shows on the "conytacts" page .

   4 votes

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6. Add “Name” Attribute to Phone Numbers Created via API (/byoc-carriers/{byoc_carrier_id} Endpoint)

   Description of the Idea:
   Currently, when creating or managing BYOC phone numbers via the API (endpoint:
   /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

   This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

   Problem Statement:

   • Numbers created or provisioned via API have no associated label.
   • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
   • This increases the risk of selecting incorrect numbers for outbound calls and makes large-scale number management more error-prone.

   Suggested Improvement:

   • Extend the /byoc-carriers/{byoccarrierid} API to support a "name" or "label" field when creating or updating phone numbers.
   • This would allow developers and provisioning systems to assign meaningful, human-readable names to numbers (e.g., “Support Line – East”, “Sales DIDs Europe”, etc.).

   Use Case Example:

   • An integration provisions 50 numbers via the BYOC API.
     • Without labels, admins and users see only raw numbers (e.g., +1 415 123 4567).
     • With a name attribute, numbers appear as: +1 415 123 4567 – [Marketing Team], making them easy to identify and assign in caller ID selections or routing.

   Expected Enhancement:

   POST /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}/phone-numbers

   {
   "phoneNumber": "+14151234567",
   "name": "Support Queue West",
   ...
   }

   Benefits:

   • Enhances clarity and usability in the admin portal and apps
   • Improves accuracy when selecting Caller ID or assigning numbers
   • Supports automation and better number lifecycle tracking
   • Reduces risk of misidentification in environments with large number pools

   Priority:
   Medium, but impactful for large-scale or automated BYOC deployments — should be addressed ASAP to avoid operational confusion.

   Conclusion:
   Adding a "name" attribute to phone numbers created via the BYOC Carrier API will bring consistency between API and UI, improve number management, and enhance the overall user and admin experience.

   Let me know if you need an OpenAPI spec draft or example payload to support the request.

   Description of the Idea:
   Currently, when creating or managing BYOC phone numbers via the API (endpoint:
   /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

   This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

   Problem Statement:

   • Numbers created or provisioned via API have no associated label.
   • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
   • This increases the… more
   4 votes

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7. API Endpoint for Creating Call Queues from Templates (Bulk Apply Template Settings)

   Description of the Idea:
   Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.

   Current Issue:
   - There is no standard API to directly apply a Call Queue template at creation time.
   - The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
   - This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.

   Suggested Improvement:
   Implement and expose a dedicated API endpoint such as:

   Example usage

   baseurl = f"/restapi/v1.0/account/~/queue/templates/{templateid}/bulk-apply"
   return self.platform.post(
   base_url,
   {
   "queueIds": List[int], # List of target queue IDs
   "notifyManager": bool, # Optional: notify queue manager
   "emailAddresses": List[str], # Optional: notification recipients
   }
   )

   This would allow applying a saved template to multiple queues in a reliable, scalable, and automated way.

   Benefits:
   - Ensures consistency in configuration across queues
   - Speeds up onboarding and provisioning processes
   - Reduces risk of human error
   - Simplifies infrastructure-as-code and DevOps automation
   - Improves maintainability and reduces support requests due to misconfigured queues

   Priority:
   High — Needed ASAP for organizations managing a large number of call queues through automation.

   Conclusion:
   Adding an API endpoint like /queue/templates/{template_id}/bulk-apply would empower teams to apply templates programmatically, improving consistency and provisioning speed across the RingCentral platform.

   Let me know if a formal use case or deployment diagram would be helpful to support this idea.

   Description of the Idea:
   Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.

   Current Issue:
   - There is no standard API to directly apply a Call Queue template at creation time.
   - The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
   - This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.

   Suggested Improvement:
   Implement and expose a dedicated API endpoint such… more

   4 votes

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8. Add SMS records in Hubspot Reports

   In Hubspot Reports, users can view records for calls, Meetings, and Emails, but no information is pulled for SMS activity.

   The Report has an SMS column, but it displays 0, although under contact activities, we can see SMS transactions.

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9. Integrate Microsoft Copilot with RingCentral

   The possibility to integrate Microsoft Copilot in RingCentral.
   Will be great to have statistics or even make a call summary.

   4 votes

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10. HubSpot: Associate Calls to other objects such as Deals

    Currently, we are only able to associate calls to a contact record. And even though all the call logs are saved against that contact record, it can become tedious to figure out which call is related to which deal. Moreover, sometimes a call needs to be linked to an email or a manual note, to give it more context and make it easily searchable.

    So an option to associate calls to other objects (Deals, Invoices, Emails, Notes, etc) in HubSpot would be very useful.

    4 votes

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11. Add Website/URL Field When Adding New Contacts

    Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts

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12. RingCentral for HubSpot - Fax

    Ability to fax using the HubSpot integration

    4 votes

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13. Create an API endpoint to download AI generated notes and summaries

    We would like to have an API endpoint that would let us download AI notes and AI summaries for calls where Notes was turned on. This will be a requirement for us before we can use it for regulatory compliance purposes.

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14. Force a number associated with multiple contacts to display as a Department or Site

    Currently, if a phone number is associated with multiple contact records, the application will show all contacts linked to the same number without any filtering.

    We are looking for a way to force a number associated with multiple contacts to display as a Department or Site number during dialing.

    4 votes

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15. Enable SSO for Users with Shared Email Addresses Across Multiple RingCentral Accounts

    Currently, RingCentral requires each user to have a unique email address in order to enable Single Sign-On (SSO). This limitation prevents SSO from being enabled for users who are associated with multiple RingCentral accounts using the same email address.

    This is a common scenario in organizations where:

    A single user may manage or participate in multiple departments or subsidiaries.
    Shared service accounts are used across different teams or regions.
    Impact:

    Prevents seamless authentication for users with legitimate multi-account access.
    Increases friction and administrative overhead.
    Limits the flexibility of enterprise SSO deployments.
    Proposed Solution:
    Allow SSO to be enabled for users with the same email address across multiple RingCentral accounts by:

    Supporting account-level SSO mapping.
    Introducing user aliases or unique identifiers beyond email.
    Providing admin-level controls to manage such exceptions securely.

    Benefit:
    Enhances user experience and security.
    Aligns with enterprise identity management best practices.
    Reduces support tickets and manual workarounds.

    Currently, RingCentral requires each user to have a unique email address in order to enable Single Sign-On (SSO). This limitation prevents SSO from being enabled for users who are associated with multiple RingCentral accounts using the same email address.

    This is a common scenario in organizations where:

    A single user may manage or participate in multiple departments or subsidiaries.
    Shared service accounts are used across different teams or regions.
    Impact:

    Prevents seamless authentication for users with legitimate multi-account access.
    Increases friction and administrative overhead.
    Limits the flexibility of enterprise SSO deployments.
    Proposed Solution:
    Allow SSO to be enabled for users… more

    4 votes

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16. Allow admins to send SMS on behalf of others

    Right now, using the API, one can only send an SMS from the phone numbers associated with the credentials used to authenticate to the API. This is limiting because it requires implementers to manage a large set of credentials and use different credentials depending on the phone numbers they want to send SMS from.

    This idea would introduce the ability/permission for a RingCentral user with the SuperAdmin role to invoke the send SMS API to send messages from any phone number in the company (assuming that phone number is enabled for SMS via TCR).

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17. Log a call to a case or project in Netsuite x RC App Connect

    Option to log a call to a case or project in Netsuite x RC App Connect

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18. RingCentral for Zoho CRM - Call Transcription

    Add a call transcription feature to log calls from RingCentral into Zoho CRM.

    4 votes

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19. Ability in the RingCentral CRM Extension Plug-in to use the AI transcribe and summarize function

    The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary from Teams or the RC app into the CRM. Would be awesome if it did it automatically since it can already do notes.

    The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary… more

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    Implemented  ·  AdminByrne (Group PM, RingCentral) responded

    Good news: this feature was implemented in early 2025.

20. Enable Teams Direct Routing 2.0 in bulk.

    We need to be able to turn on Teams Direct Routing 2.0 in bulk. Currently we have to check each RC account and then enable TDR 2.0. That takes way too long.

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