1166 results found
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Integration for AgencyBloc
We use AgencyBloc as our CRM software. It would be so great to have a pop up when our clients call us!
3 votes -
Add conference calling or 3 way calling to RingCentral for Salesforce app.
We have users that make calls from Salesforce that need to be able to speak to secondary callers at the same time. This includes language translation service providers while the original caller is on the line. Please add ASAP. Using the regular RingCentral app is not productive as all the popups and call disposition field from Salesforce will not work.
3 votes -
Company wide phone book for favorite numbers called
Everyone wants this. Please make it happen. I have been searching for two hours how to do this simple function that our old system was able to do. Why can't Ring Central come up with an address book accessible by all users? This is ridiculous and the staff comes to me angry at least once a week about this.
3 votes -
3 votes
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Salesforce Integration Call Disposition Subject Default
It would be great to be able to setup a specific defaulted Subject for the Task being logged for each call activity. Currently the user has to manually change it to something else, but it would be great to have the ability as an Admin to default the verbiage there to something that makes more sense for our team. In addition, adding the ability to make it dynamic with merge fields would be even more flexible as well.
3 votes -
Music On Hold Random Selection
Music On Hold with Random Selection. We would like to have as many messages as possible. Not always the same message. Random selection of audio files when a Client is placed on Hold. Have many messages in a Pool. The system would select on hold at RandomCurrently they hear the same message from beginning. Not as interesting as it could be.
3 votes -
Advanced Scheduling of Call Queue changes
I would like to be able to set up on-demand changes to call queues in advance. For our own purposes, we have staff that often will rotate in to cover a shift for a staff member in a different department. I'd like to be able to schedule that covering staff member to the appropriate call group in advance, so that we do not need to make real time adjustments to the call queues.For example, our staff member "Steve" is a team lead, who has offered to cover for one of his staff members in the sales department on Saturday. Steve…
3 votes -
Shopify contact details into RingCentral
Now in the era of e-commerce and considering the Shopify platform popularity increasing, would be great to have an integration (direct or Zapier) where when a new order in Shopify comes in (and it does have a phone number), to sync those details with RingCentral so when a customer calls to be an easier and friendlier way to answer and locate their details.
3 votes -
Fax transmission results to show the direct number instead of main number only + extension number
Currently, fax transmission results only show the main number and extension number. We would like to be able to see the direct number so that will be able to identify which direct number that fax transmission result is for.
3 votes -
Integration with ManageEngine/ServiceDesk Plus
RingCentral integration with ManageEngine/ServiceDesk Plus for robotics/automation
3 votes -
Facebook Lead to RingCentral Create Webinar Registrant
Hello,I would like to have Zapier connect a Facebook Ads Lead to RingCentral and Create a Webinar Registrant.The meetings and webinar functions of RingCentral are fully powered by Zoom, essentially RingCentral meetings and webinars ARE Zoom meetings and webinars with different branding.It is completely possible to have a Facebook Ads Lead zapier to ZOOM and Create Webinar Registrant.My colleagues do this all the time, see this Video.Running A Buyer and Seller Seminarhttps://youtu.be/QmnwkqtZszE?t=2358See the photo attached below.So How can we do the same with RingCentral meetings and webinars???This is a VERY useful function that allows Facebook Ad Leads to pass their…
3 votes -
RingCentral Outlook plugin for Mac
Why is there no RingCentral for Outlook plugin for Mac.
3 votes -
Improve the one touch access link generated from the RC for Outlook invite to not ask for the passcode
The RingCentral for outlook plugin works when creating an outlook invitation, it can invite people. The problem is that the passcode is not included in the one-touch link for private video conferences so those with the link still need to key in the passcode manually but most of the time it is not easy to find. The one-touch link should allow those who use to immediately be able to join the meetings without being asked to enter the passcode. This will not only be for convenience but also for safety as some participants join the meetings while driving.
3 votes -
Service Monster CRM integration
We use Service Monster for all of our CRM in our service companies. We would like to have an API/integration so we do not have to re-enter phone numbers from Service Monster to RingCentral. We would also like to have the client's name show up with that phone number when texted or called.
3 votes -
Support multiple new (file) attachments for CreatePost in Team Messaging REST API
Currently CreatePost only supports existing attachments found in RingCentral.To POST a file, one must POST to '.../glip/files', with a single file. This automatically creates a Post with a single attachment (the file) and nothing else (no text, mentions, etc).A User should be able to include text, mentions, etc, and any number of (new) attachments in a single Post - as is already supported by the RingCentral Desktop Application.
3 votes -
Attached Images to Text Message in Outlook Plug-in
We need the ability to attach images to text messages from the Outlook plug-in.
3 votes -
Allow Integration with Keap/Infusionsoft
We would love to see a way for our RingCentral call/sms activity to be integrated with Infusionsoft. Specifically, if we can have the call logs be appended to infusionsoft contact notes, that'll be awesome!
3 votes -
App or Integration with Lead Docket and Filevine
We currently use a lead software Lead Docket and Filevine is our case management software. It would be great if we can call from LD or FV and it be documented in the software for accountability.
3 votes -
RingCentral integration with epicor erp
my company is switching from sales force and using epicor as a crm database. My team loves RC and wants it integrated like it was in salesforce.
3 votes -
Salesforce plugin - please update the product so that it supports dependent drop down lists
Currently we are using the Salesforce plugin only. Not supporting dependent drop down lists means we have been unable to add all of our required fields into the RC component in Salesforce; this results in the user needing to access the Salesforce task after a call to update certain fields - we are now seeing this causing errors when the call recording is added to the Salesforce task whilst the user is editing it
3 votes
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