1443 results found
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MyRepChat
MyRepChat. Federal requirement in highly regulated industry. All texting must be monitored and archived.
4 votes -
Hubspot calls to Deskphone instead of RC Softphone
Needs to connect/ring physical phones when receiving calls from RingCentral, instead of using RC softphone
4 votes -
Salesforce Avaya integration
Avaya Cloud Office apps are not showing Salesforce account/contact information or logging communications to Salesforce, which has the RingCentral package. The two need to be integrated so that the Avaya Cloud Office apps can be used by Salesforce users who are away from their desks or prefer to handle communications on their mobile phones.
4 votes -
Setting to allow Dial Pad to remain on top of other open screens.
I run multiple screens with multiple applications running. When the Dial Pad is hidden under other screens, it is too clumsy to have to navigate back to the Ring Central app and open it back up.
4 votes -
leaving a call back number
Does RingCentral have feature where a caller is allowed to leave a call back number, instead of waiting or leaving a voicemail.
4 votes -
Add Call Queues to Zapier Integration
We use Zapier to run a variety of automations whenever there are missed calls. Unfortunately, we cannot build any automations around call queues as this feature is not supported in the Ringcentral integration with Zapier which limits how we set up the system. Either we use a virtual user (that can integrate with Zapier) that forwards calls to multiple call agents or we use a call queue (that cannot integrate with Zapier) and give up all this extra functionality.Please add call queue support to Zapier!
4 votes -
Reduce RingCentral's Session Timeout Setting from 7 Days for Salesforce Integration
When using the Salesforce integration, RingCentral's session timeout setting is 7 days. Having checked with RingCentral support, this cannot be adjusted. If a user uses the RingCentral for Salesforce integration and does not logout, the Salesforce session will be kept active for 7 days. The scope of this idea is to permit RingCentral admins the capability to enforce session timeouts at the same intervals as the Salesforce Platform. This helps to ensure adherence to Salesforce Security policies:15 minutes30 minutes1 hour2 hours4 hours8 hours12 hours24 hours
4 votes -
Salesforce plugin does not reflect intercompany name when dialing an extension.
It would be beneficial to have verify an intercompany extension or the reverse to have the extension show up when typing an intercompany name.
4 votes -
Disable Call Logs Delete for ALL users/managers/everyone.
For a business environment, there should be an option for ALL inbound/outbound calls to be logged and a SUPER ADMIN should be able to stop a manager from deleting call logs.
4 votes -
Status and Queue visibility in RingCentral in Salesforce.com
Being able to see agents status's and call queues as it shows in the Avaya Cloud Phone App. Agents need to transfer to users that show available but status visibility is not available in RingCentral App.
4 votes -
Allow Bluetooth integration with functions in cars without making it the default app, like Google Voice and Grasshopper do.
allows for integrated answering, call making, and texting using Google assistant commands and car steering wheel functions (answer button, volume control).
4 votes -
Call Log automatically to the selected business object in Salesforce.
Automatically log incoming and outgoing call logs to the respective Salesforce object (e.g. automatically log the call under the case if the call was selected from the case object.)
4 votes -
Tiered Ring Groups - Call Queues
Our previous PBX allowed tiered ring groups for call queues to help with overflow and temporary unavailability. Primary members could be added to any or all tiers for continuous ringing at their extensions. The intent is to have primary members answer all calls at all tiers along with not disturbing secondary members with the initial ringing.
4 votes -
Archiver Bulk upload messages, fax and voicemail.
To have an option to Bulk upload messages, fax, and voicemail in Archiver for the whole user extensions across accounts.This will help admins to manage data for all users.
4 votes -
IRIS CRM integration
The IRIS CRM popularity is growing fast. Integrating with it will be a great move
4 votes -
Show Microsoft Teams AD information for caller instead of extension only
We have a group within Ring Central, when internal calls from Microsoft Teams other people and services come through they are showing the extension number, rather than showing the Microsoft Teams information of users or service.We do not use extension numbers, as we use Microsoft Teams as our interface for calling which provides all the information in Active Directory, (name, site, full number). When this is displayed it does not mean anything to the person answering the call, so when answering the phone we have no idea who is calling to start with which is hindering our customer services through…
4 votes -
API token expiration and or failing
Idea: We can get an email or some kind of an alert like 10 days before an API token becomes expired so productivity in calls just dont stop suddenly. I think Cx could benefit from this because it could impact the IVRs and the APIs they have in the nodes. So an alert system or an email stating that the authentication is about to expire is a benefit instead of it stopping productivity grabbing debug logs reading the errors and spending time generating a new token Cx can do it when there call centers are off work.
4 votes -
CDK elead - RingCentral Integration
Submitting on behalf of the customer. Case 20635866.
The ability to integrate the CRM platform, CDK elead directly with RingCentral.
4 votes -
Add a custom time length filter for call length.
This would be very helpful to me and other companies to pinpoint specific team member/department phone conversations. A time-length customization filter would allow targeting of VMs left, introductory prospecting calls, and help to understand what time length is a meaningful conversation for departments and team members.
4 votes -
Inclusive Link Handling for SMS
The current limitations in link handling within our SMS platform have raised concerns among users who wish to send various types of links. This feature request aims to enhance the system to allow the transmission of all kinds of links without blocking any specific types, providing users with greater flexibility and ensuring a more inclusive communication experience.Feature Description:Link Whitelisting:Implement a system that allows users to send links of any type without automatic blocking.Users should have the ability to whitelist specific domains or keywords to ensure the system recognizes and permits these links.User Override Functionality:Provide users with the option to override…
4 votes
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