1511 results found
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API token expiration and or failing
Idea: We can get an email or some kind of an alert like 10 days before an API token becomes expired so productivity in calls just dont stop suddenly. I think Cx could benefit from this because it could impact the IVRs and the APIs they have in the nodes. So an alert system or an email stating that the authentication is about to expire is a benefit instead of it stopping productivity grabbing debug logs reading the errors and spending time generating a new token Cx can do it when there call centers are off work.
4 votes -
App Connect adapter for eLead
Customer uses eLead CRM software and would like a standard integration.
4 votes -
Set Default value for Related To items in Salesforce
For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is saved.
4 votes -
SMS messaging from a generic 5-digit number - For survey purposes
Currently, we use an API integration that simply sends a site-specific customer satisfaction survey that is sent 7 days after their order was fulfilled. This is a trigger that is automatically activated, the sms message is sent and seems to be in working order. However, the number that is defined as the outgoing phone number belongs to the user extension of our Administrator (1002) which is (617) 674-1243. Due to the scope of our business, we would like a non-area code-specific number (since we support multiple states). If possible, we would like to have this sent from a ##### number…
4 votesThis is possible using Enhanced Business SMS using the Shared Inbox feature. You might also look to Workflow Builder to help - as automations can be used to send SMS from other phone numbers (it requires some reading of the documentation though).
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Salesforce Call Barging CTD(click to dial)
Requesting to enable call barging when a call was initiated or received by RingCentral inside the salesforce CRM.
4 votes -
Archiver SFTP scheduling
Currently when configuring Ringcentral archiver with SFTP all connections are held open 24/7. This will slow down most FTP servers with more than 10-15 users on the archiver. SFTP connections should only open when the archiver has data that it needs to archive. We need a scheduling feature so that clients with large user counts can actually use the archiver.
4 votes -
RingCentral For MS Teams logins
Id like to be in a position where the RingCentral app automatically logs in when I start MS Teams.
4 votes -
Bulk SMS for Dynamic 365
We are looking to be able to send bulk texts from within Dynamics 365 (preferably the Advanced Find) to Contacts that have opted-in to SMS texts.
4 votes -
Disable Outlook Contacts From the RingCentral for Microsoft Teams
Option to disable the Outlook Contacts from the RingCentral for Microsoft Teams.
4 votes -
Write Back Phone Number for Microsoft Entra SCIM Provisioning
I am not sure if this is a limitation of Microsoft's or RingCentral's or if this was just an oversight when the SCIM provisioning integration was built in Entra (formerly Azure AD). However, it would be nice if automatic provisioning could read the phone number assigned to a user in RingCentral and set the user's phone number in Entra.
4 votes -
Allow directory sync API for RC Contact Center to sync custom fields/directory names.
In Quebec, Canada there is a law referred to as 'French First' - this means Quebec-based businesses are required to use French whenever and wherever possible, before English. The RC → Contact Center Corporate Directory sync enforces a 'Corporate Directory' in English to be present. If the API does not find this directory, it will create it. For our customers in Quebec, this creates a problem where they will rename the directory to the French "Repertoire d'entreprise" but will not sync, and a new English 'Corporate Directory' is created nightly, with updated/synced contacts.The sync API does not allow for custom…
4 votes -
Display Inbound Caller ID in Preview Window for RingCentral for HubSpot
Description:
Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.Current Behavior:
- The preview window shows the last received call information instead of the new incoming call.
- In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.
Requested Enhancement:
- Modify the RingCentral for…
3 votes -
Sync Hubspot contacts with RingCentral
Sync Hubspot contacts with RingCentral to display them under 'Contacts'
https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365
3 votes -
RC to Hubspot SMS Logging
Get the SMS logging recorded under the user’s name so that we can have accurate activity tracking.
3 votes -
Hubspot SMS deals
Ability to send SMS through deals page in Hubspot . Just like the option that shows on the "conytacts" page .
3 votes -
HubSpot: Individual control for pop-up windows
It would be very useful to have individual control over which calling window should up between the in HubSpot pop-up window vs the independent browser window (app.hubspot.com/calling-integration-popup-ui).
This way the end user can choose to only show one window if they prefer.
3 votes -
HubSpot: Remember pop-up window settings
When we first sign into HubSpot and open the calling window, two windows open up. One pop-up within the HubSpot app and the other is an independent browser window (app.hubspot.com/calling-integration-popup-ui). It would be nice to have the system remember not to pop-up the in HubSpot window the next time we log in if the user has chosen to turn it off in the settings area.
3 votes -
Ringcentral voice announcing for outbound calls!!
Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…
3 votes -
Pop up the app for inbound calls in RC for HubSpot CTI
Currently, when the calling option is set to Browser and the 'Pop up the app for inbound calls' is enabled, users will still need be on the HubSpot page to see the pop up window for inbound calls.
It would be great if we have an option for the pop up window to appear even if the end-user is not on the HubSpot page during the incoming call.
3 votes -
MS Teams silent install for exe version
Add a silent installer for exe version in the downloads gallery
3 votes
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