1619 results found

1. Integrate SMS with high-velocity sales in SalesForce

   Integrate SMS with high-velocity sales. Have cadences within high-velocity sales that can include SMS messages to customers. Also include an option to opt-out of SMS feature.Case: 15284183

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   Future Consideration  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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2. Integrate with SugarCRM

   SugarCRM is a large CRM and it would help to connect to Accounts and Contacts in sugar.

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3. Advanced Scheduling of Call Queue changes

   I would like to be able to set up on-demand changes to call queues in advance. For our own purposes, we have staff that often will rotate in to cover a shift for a staff member in a different department. I'd like to be able to schedule that covering staff member to the appropriate call group in advance, so that we do not need to make real time adjustments to the call queues.For example, our staff member "Steve" is a team lead, who has offered to cover for one of his staff members in the sales department on Saturday. Steve is generally not on the 'sales' call queue. Currently, we would need to have an administrator access the system at end of day Friday, (or start of day Saturday) to add Steve to the appropriate queue, and then go back in on Monday morning (or end of day Saturday) to remove him.

   I would like to be able to set up on-demand changes to call queues in advance. For our own purposes, we have staff that often will rotate in to cover a shift for a staff member in a different department. I'd like to be able to schedule that covering staff member to the appropriate call group in advance, so that we do not need to make real time adjustments to the call queues.For example, our staff member "Steve" is a team lead, who has offered to cover for one of his staff members in the sales department on Saturday. Steve… more

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4. Remove/disable the "delete post" option in more

   When you click the 3-dots when hovering over the time, you are given the option to delete your message. Make this setting optional or give the ability to disable this option.

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5. Expand Dynamics 365 integration to navigate to more records

   We use Dynamics 365 and are looking to implement the RingCentral for Dynamics 365. Current functionality has the pop screen identify matching contacts, accounts or leads. It can then save a log file as an activity under the selected record. Here are requested extended functions:1) Provide the ability to navigate to the matched Contact, Account or Lead in D365 from the RC interface. 2) Provide ability to drill through the matched contact or account to see related Opportunities or Cases. From there be able to navigate and open the opportunity/case as with Request #1. 3) Provide the ability to log inbound and outbound calls directly to opportunity/case activities.As it is, the user has to do a lot of manual navigating and clicking to complete the workflows of incoming and outgoing calls.

   We use Dynamics 365 and are looking to implement the RingCentral for Dynamics 365. Current functionality has the pop screen identify matching contacts, accounts or leads. It can then save a log file as an activity under the selected record. Here are requested extended functions:1) Provide the ability to navigate to the matched Contact, Account or Lead in D365 from the RC interface. 2) Provide ability to drill through the matched contact or account to see related Opportunities or Cases. From there be able to navigate and open the opportunity/case as with Request #1. 3) Provide the ability to log… more

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6. Fax Automation from Dropbox folders

   I would like to drag and drop files into a dropbox folders and have automation to fax out in the order the files are dropped in ..

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7. ConnectWise integration

   phone integration with CRM

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8. RingCentral Outlook plugin for Mac

   Why is there no RingCentral for Outlook plugin for Mac.

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9. HoneyBook CRM integration

   Add HoneyBook CRM

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10. Setup Email Notifications on Updated Versions Releases of RingCentral Apps for Salesforce

    Please setup Email Notifications to update your clients on your releases of the RingCentral Apps for Salesforce.

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11. Integrate into EHR (electronic health record) like Practice fusion

    We need to receive faxes into practice fusion and able to call patients and text them from practice fusion

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12. Add missing office 365 Public Folder contact integration to the new ring central app

    We have all our shared contacts in a public folder in office 365, the existing ring central phone app integrates with this through outlook, but this functionality is missing in the new ring central app.

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13. Tip Bot

    Hello guys, I would like to see a Tip Bot inside of the MVP, Rainbow Office and similar Ring Central solutions, that allows the users to send and receive cryptocurrency tips and incentives through the app. So they can develop their own community tokens and have the option of using them integrated inside of the app and even use some other existing ones. These type of bots already exist in similar solutions like Discord and TG (look for tip.cc) and there is some os code for them on Github, it may be possible to adapt it and use it directly.The mechanism that it uses is that the bot is connected to a pool, that creates a hot wallet for the users within the app and give them access to manage their funds, so they can realize actions by Dming the bot like tipping, airdropping in different ways and withdrawing to / depositing from a proper external wallet. This bot can be really usefull for internal and external uses

    Hello guys, I would like to see a Tip Bot inside of the MVP, Rainbow Office and similar Ring Central solutions, that allows the users to send and receive cryptocurrency tips and incentives through the app. So they can develop their own community tokens and have the option of using them integrated inside of the app and even use some other existing ones. These type of bots already exist in similar solutions like Discord and TG (look for tip.cc) and there is some os code for them on Github, it may be possible to adapt it and use it directly.The… more

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14. Send other users a Salesforce record when you transfer a call using RingCentral for Salesforce softphone

    If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call.Consider the following workflow:A receptionist in a call group receives a call in the RingCentral for Salesforce softphone.RingCentral and Salesforce show a list of records the call might be related to.The receptionist selects the record that matches the call. For example, let's say it's related to a specific account.The receptionist transfers the call to a sales rep. New: they should see an option to send the account record to the sales rep. When the sales rep receives the call, they see an option to open the account record as well.The sales rep accepts the call and they see the account record open on their screen.

    If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call.Consider the following workflow:A receptionist in a call group receives a call in the RingCentral for Salesforce softphone.RingCentral and Salesforce show a list of records the call might be related to.The receptionist selects the record that matches the call. For example, let's say it's related to a specific account.The receptionist transfers the call to a sales rep. New: they should see an option to send… more

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15. Honeybook Integration

    Honeybook is a popular CRM for freelancers. It would be quite efficient to automatically log phone / text interactions with clients from RingCentral into Honeybook, automating client interaction records/history.

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16. Access Direct Messages in Outlook Plug-in

    It would be very useful is you could access and reply to "Direct Messages" from within the Outlook plugin. This would save us from having to have multiple programs open and be able to work from within our outlook program.

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17. Glip: Create task as Zapier action

    We can have messages post from Zapier but cannot get tasks to be created. It would be great to have a task generate automatically as a result of a form submission.

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18. Sync Office 365 calender with Jupiter MVP RC App Workspace

    Clients who have integrated their Office365 accounts, want to be able to see their scheduled meetings under the workspace section.

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19. Choose Destination Folder for Archiver Backups

    The Archiver app currently has no control over the destination folder - it just syncs directly to Google Drive, and I'm assuming, creates it's own folder on whatever account you synced it with. For our purposes, the whole point of backing up this data, was for our Team to have access to historical SMS between internal staff and our clients. If I'm the administrator and I sync Archiver to my account's Gdrive, then I'm the only one who can access that data, which defeats the entire purpose. I need to be able to select the destination folder where the sync will push data, so that I can choose a folder that is accessible by the whole team.

    The Archiver app currently has no control over the destination folder - it just syncs directly to Google Drive, and I'm assuming, creates it's own folder on whatever account you synced it with. For our purposes, the whole point of backing up this data, was for our Team to have access to historical SMS between internal staff and our clients. If I'm the administrator and I sync Archiver to my account's Gdrive, then I'm the only one who can access that data, which defeats the entire purpose. I need to be able to select the destination folder where the sync… more

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20. All cases to show on https://support.ringcentral.com/case.html

    We just want to have all the cases open on our account aside from the web cases created to be tracked on https://support.ringcentral.com/case.html

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