1668 results found

1. RingCentral Team Member Synchronization with Microsoft Active Directory

   This integration should automatically add and remove users to specific teams based on AD Group Memberships. The intent is to make specific team seamlessly updated as new users join and leave the company/group.

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2. Slack Migration Tool

   Request is for a tool to help facilitate a migration from Slack to RingEX

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3. OKTA to delete users not just disable

   Customer would like the existing OKTA integration to be able to delete and recycle user licenses rather than just disable users.Currently the onboarding process works fine, its just the off boarding process that takes a bit of time.

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4. RingCentral for SalesForce feature parity with RingEX

   This includes an ability for call queue members to log in/out of individual queues.

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5. RingCentral for Hubspot (Chrome extension): Match call to existing Hubspot record when NOT in e.164 format

   RingCentral for Hubspot: Match call to existing Hubspot record when NOT in e.164 formatIn some cases a match can be found when not in e.164 format, it depends. However, if the contact has a +1 and also parenthesis and dashes - no match is found.When Hubspot integration is not finding a match, the app is creating a new contact named “Caller + phone number in e164 format” and logging the call under the new contact.per Customer: "All these "junk" contacts are being generated in Hubspot every time our users call via Ring Central IF the number doesn't have the +1(and the phone number) format. And we have many records with phone numbers that don't have that format."See video for replicated issue: the RC call is initiated from a "Deals" record, to an existing Hubspot contact. User has "auto log calls" enabled. The problem, Hubspot integration is seemingly not finding a match, the app is creating a new contact named “Caller + phone number in e164 format” and logging the call under the new contact.For the issue we replicated: the contact had a +1 and also parenthesis and dashes. One of those is causing an issue with matching. The root problem is the format for making a call is not in a traditional e164 format. Customers format should work and engineering needs to look and see why it's not working. see case: https://rc.lightning.force.com/lightning/r/Case/500Hr00001Xba3mIAB/view

   RingCentral for Hubspot: Match call to existing Hubspot record when NOT in e.164 formatIn some cases a match can be found when not in e.164 format, it depends. However, if the contact has a +1 and also parenthesis and dashes - no match is found.When Hubspot integration is not finding a match, the app is creating a new contact named “Caller + phone number in e164 format” and logging the call under the new contact.per Customer: "All these "junk" contacts are being generated in Hubspot every time our users call via Ring Central IF the number doesn't have the +1(and… more

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   Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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6. RingCentral for Dynamics365: AI transcription and call summary

   RingCentral for Dynamics365: AI transcription and/or call summaryAI transcription and summary of audio calls logged to activity in Dynamics. Dialpad can do this today. (see below) Dialpad:
   Post Ai transcript URL to Dynamics: When enabled, a link to the call's Ai transcript is posted to the Dynamics activity. see attached image - see DP Dynamics integration: https://help.dialpad.com/hc/en-us/articles/12488240492955-Dialpad-Microsoft-Dynamics-365-
   see dP Ai Call Summary. https://help.dialpad.com/hc/en-us/articles/360024602212

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7. Salesforce integration: Conference with host able to drop off

   Goal is to have the ability to conference another person onto a call and then have the conference originator drop off the call after an introduction.

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8. Force call type/outcome for logged calls | RingCentral for Hubspot

   A way to force the call type and call outcome upon logging a call and default these to mandatory. Corporately we are trying to capture reporting on this but because it is not forced people are skipping this step.

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9. Have text integration. We miss important texts that are only showing up in the app. We’re not able to see texts on the web application o...

   ...r on our cell phone via cell phone integration. Texts are only viewable on the app.. we miss important texts frequently 9 out of 10 times

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10. Integration for AgencyBloc

    We use AgencyBloc as our CRM software. It would be so great to have a pop up when our clients call us!

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11. Integration with AgencyBloc

    It would be awesome to have an integration into the popular health & life insurance agent crm system. Another provider already works with them, but they are smaller and not as robust as RC. Ideal would be to log and save call recordings directly into client profile within AB and synchronize contacts into RC. AB currently works with Intulse VOIP

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    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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12. Fax to multiple Extensions
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    Needs More Information  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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13. Integrate SMS with high-velocity sales in SalesForce

    Integrate SMS with high-velocity sales. Have cadences within high-velocity sales that can include SMS messages to customers. Also include an option to opt-out of SMS feature.Case: 15284183

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14. Integrate with SugarCRM

    SugarCRM is a large CRM and it would help to connect to Accounts and Contacts in sugar.

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15. Advanced Scheduling of Call Queue changes

    I would like to be able to set up on-demand changes to call queues in advance. For our own purposes, we have staff that often will rotate in to cover a shift for a staff member in a different department. I'd like to be able to schedule that covering staff member to the appropriate call group in advance, so that we do not need to make real time adjustments to the call queues.For example, our staff member "Steve" is a team lead, who has offered to cover for one of his staff members in the sales department on Saturday. Steve is generally not on the 'sales' call queue. Currently, we would need to have an administrator access the system at end of day Friday, (or start of day Saturday) to add Steve to the appropriate queue, and then go back in on Monday morning (or end of day Saturday) to remove him.

    I would like to be able to set up on-demand changes to call queues in advance. For our own purposes, we have staff that often will rotate in to cover a shift for a staff member in a different department. I'd like to be able to schedule that covering staff member to the appropriate call group in advance, so that we do not need to make real time adjustments to the call queues.For example, our staff member "Steve" is a team lead, who has offered to cover for one of his staff members in the sales department on Saturday. Steve… more

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16. Remove/disable the "delete post" option in more

    When you click the 3-dots when hovering over the time, you are given the option to delete your message. Make this setting optional or give the ability to disable this option.

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17. Expand Dynamics 365 integration to navigate to more records

    We use Dynamics 365 and are looking to implement the RingCentral for Dynamics 365. Current functionality has the pop screen identify matching contacts, accounts or leads. It can then save a log file as an activity under the selected record. Here are requested extended functions:1) Provide the ability to navigate to the matched Contact, Account or Lead in D365 from the RC interface. 2) Provide ability to drill through the matched contact or account to see related Opportunities or Cases. From there be able to navigate and open the opportunity/case as with Request #1. 3) Provide the ability to log inbound and outbound calls directly to opportunity/case activities.As it is, the user has to do a lot of manual navigating and clicking to complete the workflows of incoming and outgoing calls.

    We use Dynamics 365 and are looking to implement the RingCentral for Dynamics 365. Current functionality has the pop screen identify matching contacts, accounts or leads. It can then save a log file as an activity under the selected record. Here are requested extended functions:1) Provide the ability to navigate to the matched Contact, Account or Lead in D365 from the RC interface. 2) Provide ability to drill through the matched contact or account to see related Opportunities or Cases. From there be able to navigate and open the opportunity/case as with Request #1. 3) Provide the ability to log… more

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18. Fax Automation from Dropbox folders

    I would like to drag and drop files into a dropbox folders and have automation to fax out in the order the files are dropped in ..

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19. ConnectWise integration

    phone integration with CRM

    4 votes

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20. RingCentral Outlook plugin for Mac

    Why is there no RingCentral for Outlook plugin for Mac.

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