1619 results found
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RC for Hubspot - Call Logs and Recordings
We need to sync all call records and transcripts done within Ringcentral with Hubspot so all interactions appear on our Hubspot contact records. The problem I've found with all options I have found and tested is that one integration only integrates contact info and the other integration only logs calls done within Hubspot via the Ringcentral for Hubspot integration.
We need all calls logged, even those done outside of hubspot. For example, if a client calls one of our agents directly on your Ringcentral softphone, we need it logged in hubspot but it doesn't right now. Only if the agent…
4 votesOur new native Hubspot integration and its automated activity sync feature, you can do exactly this!
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Mass texting using RingCentral for Salesforce
It would be great if we had the option to send mass text in RC for Salesforce integration
Currently, we only have https://www.ringcentral.com/apps/high-volume-sms for high-volume SMS
4 votes -
Display the dialed/callee number for incoming calls
Currently, it only shows the caller's name and number for incoming calls on RingCentral for Hubspot or any integrated applications.
It would be great if we have an option to also display the dialed number/callee number if there's an incoming call to determine which phone number the customer is trying to reach if they have multiple numbers in the account.
4 votes -
Updating User Details in SW when AD is enabled
RingCentral users should have the option to modify user details in the online admin portal even though Active Directory is enabled.
4 votes -
Provide details of numbers who have reported the customer's SMS as Spammy
Customers who have experienced legitimate links sent by SMS signalled by Spam as end users will like to know the numbers that reported the spam.
This will help them edit their mailing list and avoid their SMS from being tagged as Spam.4 votes -
cardconnect integration
We have been trying to process payment through the IVR, but we haven't find a tool to do it in RingCentral.
This would be great to collect payment, automatically or guided by an agent.
There are some platforms that do it but they are expensive, and it wouldn't be a good idea to use 2 phone systems.
One of the most popular payment processor is CardConnect, and is currently the platform we are using for to charge our clients. (If you want a good price hit me up lol)
I hope you will consider this idea!!4 votes -
Make all numbers assigned to other users in RingCentral account to appear under my profile in Zapier Integration.
We are using Zapier to integrate with our Airtable scheduling hub. The phone numbers that will appear on the Zapiers integrations are only the numbers assigned to your extension. I need all numbers to appear in Zapier, so that multiple staff can send scheduling SMS messages if needed. Your integration specialist ask that I submit this request to make all numbers or numbers assigned to other users in your RingCentral account to appear under my profile in Zapier Integration. This will be a feature request.
4 votes -
shared lines for Yealink T54W compatibility
Hello,
As of the moment based on the test we did - T54W with an expansion module is not compatible with Shared Lines.
The phone of the customer has an expansion module they would like to request to also add Yealink T54W with expansion as a compatible phone for shared lines
4 votes -
RingCentral Team Member Synchronization with Microsoft Active Directory
This integration should automatically add and remove users to specific teams based on AD Group Memberships. The intent is to make specific team seamlessly updated as new users join and leave the company/group.
4 votes -
Slack Migration Tool
Request is for a tool to help facilitate a migration from Slack to RingEX
4 votes -
OKTA to delete users not just disable
Customer would like the existing OKTA integration to be able to delete and recycle user licenses rather than just disable users.Currently the onboarding process works fine, its just the off boarding process that takes a bit of time.
4 votes -
RingCentral for SalesForce feature parity with RingEX
This includes an ability for call queue members to log in/out of individual queues.
4 votes -
RingCentral for Hubspot (Chrome extension): Match call to existing Hubspot record when NOT in e.164 format
RingCentral for Hubspot: Match call to existing Hubspot record when NOT in e.164 formatIn some cases a match can be found when not in e.164 format, it depends. However, if the contact has a +1 and also parenthesis and dashes - no match is found.When Hubspot integration is not finding a match, the app is creating a new contact named “Caller + phone number in e164 format” and logging the call under the new contact.per Customer: "All these "junk" contacts are being generated in Hubspot every time our users call via Ring Central IF the number doesn't have the +1(and…
4 votes -
RingCentral for Dynamics365: AI transcription and call summary
RingCentral for Dynamics365: AI transcription and/or call summaryAI transcription and summary of audio calls logged to activity in Dynamics. Dialpad can do this today. (see below) Dialpad:
Post Ai transcript URL to Dynamics: When enabled, a link to the call's Ai transcript is posted to the Dynamics activity. see attached image - see DP Dynamics integration: https://help.dialpad.com/hc/en-us/articles/12488240492955-Dialpad-Microsoft-Dynamics-365-
see dP Ai Call Summary. https://help.dialpad.com/hc/en-us/articles/3600246022124 votes -
Salesforce integration: Conference with host able to drop off
Goal is to have the ability to conference another person onto a call and then have the conference originator drop off the call after an introduction.
4 votes -
Force call type/outcome for logged calls | RingCentral for Hubspot
A way to force the call type and call outcome upon logging a call and default these to mandatory. Corporately we are trying to capture reporting on this but because it is not forced people are skipping this step.
4 votes -
Have text integration. We miss important texts that are only showing up in the app. We’re not able to see texts on the web application o...
...r on our cell phone via cell phone integration. Texts are only viewable on the app.. we miss important texts frequently 9 out of 10 times
4 votes -
Integration for AgencyBloc
We use AgencyBloc as our CRM software. It would be so great to have a pop up when our clients call us!
4 votes -
Integration with AgencyBloc
It would be awesome to have an integration into the popular health & life insurance agent crm system. Another provider already works with them, but they are smaller and not as robust as RC. Ideal would be to log and save call recordings directly into client profile within AB and synchronize contacts into RC. AB currently works with Intulse VOIP
4 votes -
4 votes
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