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1444 results found

  1. Set Default value for Related To items in Salesforce

    For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is saved.

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Feature Request BT -- Ringer to Ring Doorbell

    4 votes
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  3. Remove Ring Central Advertisement on Forwarded Texts.

    When Ring Central forwards my texts - I am a customer of Ring Central it has an added Advertisement for Ring Central - this is ridiculous.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  4. Auto transfer completed calls to an external number. ie survey number

    This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.

    4 votes
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  5. one button to page group

    Currently, to page the office, you hit the page option, wait for the prompt asking for a page group, hit the keys for the page group, wait for it to dial then initiate the page.There should be a short key command for the page option. Hit the page button and all users in the page group would be activated.It would also be helpful to have the option as a soft key regardless of idle or on the phone.

    4 votes
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  6. Change inbound caller id NUMBER format

    Give the customer the ability to change the way an inbound number appears. For instance we currently had a customer integrate their fax server and previously the inbound number was formatted like this: 239/123-4567. Now when they get a fax, the inbound number shows up like this: +12391234567 and this is causing then to have to reprogram their fax server.

    4 votes
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  7. SMS messaging from a generic 5-digit number - For survey purposes

    Currently, we use an API integration that simply sends a site-specific customer satisfaction survey that is sent 7 days after their order was fulfilled. This is a trigger that is automatically activated, the sms message is sent and seems to be in working order. However, the number that is defined as the outgoing phone number belongs to the user extension of our Administrator (1002) which is (617) 674-1243. Due to the scope of our business, we would like a non-area code-specific number (since we support multiple states). If possible, we would like to have this sent from a ##### number…

    4 votes
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  8. Salesforce Call Barging CTD(click to dial)

    Requesting to enable call barging when a call was initiated or received by RingCentral inside the salesforce CRM.

    4 votes
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  9. RC for Hubspot Mobile Option

    They would like to be able to their Mobile to work using the feature they normally use from their computer if they need to be out and still be able to do their task even from outside using Hubspot/RC integration

    4 votes
    Under Review  ·  2 comments  ·  Integrations  ·  Admin →
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  10. Archiver SFTP scheduling

    Currently when configuring Ringcentral archiver with SFTP all connections are held open 24/7. This will slow down most FTP servers with more than 10-15 users on the archiver. SFTP connections should only open when the archiver has data that it needs to archive. We need a scheduling feature so that clients with large user counts can actually use the archiver.

    4 votes
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  11. Add better Apple CarPlay support

    Currently the RingCentral CarPlay support is not great if you compare it to iMessage.It would be fantastic if the RingCentral app itself was made available in Apple CarPlay so that you could scroll through and see your contacts, see your texts, and click on a contact and call them, all from the CarPlay dashboard.Currently, only voice commands are supported, which isn't always very helpful. Currently, there is no way to look at a list of my unread or recently received messages and then reply to messages in an order different than the order they were received.If this change could be…

    4 votes
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  12. RingCentral For MS Teams logins

    Id like to be in a position where the RingCentral app automatically logs in when I start MS Teams.

    4 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  13. Use a Simple API call to get AudioStream of a connected call.

    I know there is the supervisor API which allows you to listen in have the system call you, but there should be a way to simply request the audiostream of the current call session.

    4 votes
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  14. Elevate Your Offering with RingCentral + Calendly Integration

    Dear RingCentral Team,In today's evolving landscape, seamless integration is key. RingCentral's current lack of API connectivity with Calendly and other popular applications hinders our ability to cater to clients who favor streamlined scheduling.We are currently employing a marketing strategy that relies on Calendly to schedule meetings. It presents a challenging situation when promoting UCaaS to prospects while relying on a competitor for video conferencing meetings scheduled through Calendy. Due to RingCentral's lack of an API for Calendly integration, we've had to resort to using Zoom or MS Teams. This incongruence raises the question of how we can expect potential customers…

    4 votes
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  15. Bulk SMS for Dynamic 365

    We are looking to be able to send bulk texts from within Dynamics 365 (preferably the Advanced Find) to Contacts that have opted-in to SMS texts.

    4 votes
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  16. Disable Outlook Contacts From the RingCentral for Microsoft Teams

    Option to disable the Outlook Contacts from the RingCentral for Microsoft Teams.

    4 votes
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  17. Allow directory sync API for RC Contact Center to sync custom fields/directory names.

    In Quebec, Canada there is a law referred to as 'French First' - this means Quebec-based businesses are required to use French whenever and wherever possible, before English. The RC → Contact Center Corporate Directory sync enforces a 'Corporate Directory' in English to be present. If the API does not find this directory, it will create it. For our customers in Quebec, this creates a problem where they will rename the directory to the French "Repertoire d'entreprise" but will not sync, and a new English 'Corporate Directory' is created nightly, with updated/synced contacts.The sync API does not allow for custom…

    4 votes
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  18. Allow admins to send SMS on behalf of others

    Right now, using the API, one can only send an SMS from the phone numbers associated with the credentials used to authenticate to the API. This is limiting because it requires implementers to manage a large set of credentials and use different credentials depending on the phone numbers they want to send SMS from.

    This idea would introduce the ability/permission for a RingCentral user with the SuperAdmin role to invoke the send SMS API to send messages from any phone number in the company (assuming that phone number is enabled for SMS via TCR).

    3 votes
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  19. automatically sync RingCentral contacts to Google Workspace

    automatically sync RingCentral contacts to Google Workspace

    I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
    I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.

    Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.

    3 votes
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  20. Option to disable RingCentral app and Teams Similtaneous Ringing.

    RingCentral app and MS Teams ring together, how to stop this simultaneous ring
    Currently if a user is using both the RC App and MS Teams is integrated with RC, when a call comes in, it rings on both RC App and Teams.
    Is there a way to stop/chose where the user wants the call to ring, i.e. either the RC App or MS Teams.
    The only option I currently see is to disable the RC and Teams integration for the user.
    There should be a toggle or preference setting per user for where calls should ring.

    3 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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