1734 results found
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Add Website/URL Field When Adding New Contacts
Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts
4 votes -
RingCentral for HubSpot - Fax
Ability to fax using the HubSpot integration
4 votes -
Create an API endpoint to download AI generated notes and summaries
We would like to have an API endpoint that would let us download AI notes and AI summaries for calls where Notes was turned on. This will be a requirement for us before we can use it for regulatory compliance purposes.
4 votes -
Force a number associated with multiple contacts to display as a Department or Site
Currently, if a phone number is associated with multiple contact records, the application will show all contacts linked to the same number without any filtering.
We are looking for a way to force a number associated with multiple contacts to display as a Department or Site number during dialing.
4 votes -
Enable SSO for Users with Shared Email Addresses Across Multiple RingCentral Accounts
Currently, RingCentral requires each user to have a unique email address in order to enable Single Sign-On (SSO). This limitation prevents SSO from being enabled for users who are associated with multiple RingCentral accounts using the same email address.
This is a common scenario in organizations where:
A single user may manage or participate in multiple departments or subsidiaries.
Shared service accounts are used across different teams or regions.
Impact:Prevents seamless authentication for users with legitimate multi-account access.
Increases friction and administrative overhead.
Limits the flexibility of enterprise SSO deployments.
Proposed Solution:
Allow SSO to be enabled for users…4 votes -
Allow admins to send SMS on behalf of others
Right now, using the API, one can only send an SMS from the phone numbers associated with the credentials used to authenticate to the API. This is limiting because it requires implementers to manage a large set of credentials and use different credentials depending on the phone numbers they want to send SMS from.
This idea would introduce the ability/permission for a RingCentral user with the SuperAdmin role to invoke the send SMS API to send messages from any phone number in the company (assuming that phone number is enabled for SMS via TCR).
4 votes -
Log a call to a case or project in Netsuite x RC App Connect
Option to log a call to a case or project in Netsuite x RC App Connect
4 votes -
RingCentral for Zoho CRM - Call Transcription
Add a call transcription feature to log calls from RingCentral into Zoho CRM.
4 votes -
Ability in the RingCentral CRM Extension Plug-in to use the AI transcribe and summarize function
The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary…
4 votesGood news: this feature was implemented in early 2025.
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Enable Teams Direct Routing 2.0 in bulk.
We need to be able to turn on Teams Direct Routing 2.0 in bulk. Currently we have to check each RC account and then enable TDR 2.0. That takes way too long.
4 votes -
Salesforce Transcript
Add a transcript of recording on the Salesforce
4 votes -
Dynamics CRM Contacts Sync to RingCentral App
Customer is expecting to sync Dynamics CRM contacts to standalone RingCentral App. This is outside the RingCentral for Dynamics CRM.
4 votes -
Disable Call Notification in RingCentral for MS Teams Embedded App
The customer wanted to have the option to turn off call notification in RingCentral for MS Teams Embedded app (They are already using RingCentral App to accept incomming calls)
4 votes -
Hubspot authentication
In the RingCentral for Hubspot plugin, users are required to have their HS email match their RC email for them to authenticate.
For some use cases where it is not ideal for users to have their own logins in Hubspot, they won't be able to utilize the plugin to log their calls and for the C2D feature.
There should be at least a workaround for situations similar to this.
4 votes -
RC for Salesforce - Click to Dial
Click to Dial will is not working in 3rd Party SF app since the app is not showing in App Manager. RC for Google Click to Dial is not recommendable because it will not record the calls in Salesforce activity.
4 votes -
RingCentral App (Integrating Redtail Calendar and Contact Syc)
The customer wanted to have a feature that will sync their Redtail Calendar to RingCentral App
Another feature is to sync contacts from Redtail to RingCentral App
4 votes -
RingSense
Have RingSense integrate with Agency Zoom or with Zapier to send to Agency Zoom.
4 votes -
Feature Request : Block Telemarketers/ Telesales from Calling their Numbers
Feature Request : Block Telemarketers/ Telesales from Calling their Numbers
Details : Wants to Block All Telemarketer calls from their Business due to them causing nuisance
Brand : BT Business
4 votes -
Ability to access MS Teams and MS Dymanics 365 using Safari browser
On behalf of our client, we would like to inquire about the accessibility and compatibility of Microsoft Teams and Microsoft Dynamics 365 when utilizing the Safari web browser. We kindly request information regarding the level of support and functionality offered for these applications on the Safari platform.
4 votes -
Archiver account-wide set up
Option to set up the Archiver Account wide for all the admins on the account.
4 votes
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