1536 results found
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Ability to have an MSI to silently push updates automatically
Customer would like to have a MSI that is silent and also pushes updates automatically. Currently, updates require a manual push.
5 votes -
RingCentral for Salesforce Integration to trigger case creation when call is received or when it goes to voicemail
A way to link/configure RC for SF, instead of generating a task, it will automatically create or trigger a case.
5 votes -
Wants to have speed dial on phones under shared lines
Wants to have speed dial on phones under shared lines to easily make calls as well internally.
5 votes -
Dashboards / Performance Reports
It would be a great idea if we could build a custom report using RingCentral for Salesforce and/or display RingCentral Live Reports in the SalesForce Dashboard
5 votes -
Calling all Phone Numbers at Once for Emergency Purposes
We’re looking to see if RingCentral would facilitate an emergency communication by having the ability to call everyone simultaneously within our system.
5 votes -
MS Dynamics dialing
Creating these request in behalf of a customer.Customer is looking for the option to save a phone number within MS Dynamics and bypassing company greeting/IVR to reach specific extension using the integrated RingCentral application.ie. 888-xxx-xxx*1234 or 888-xxx-xxx,1234
5 votes -
Hubspot Voicemail Integration
HubSpot integration with Ring Central should provide voicemail logging. All businesses want to know if their customer leaves a voicemail. The HubSpot native caller has this integration and the system natively supports recording voicemails, so there should be a means to do similar with the Ring Central integrations.
4 votes -
Add “Name” Attribute to Phone Numbers Created via API (/byoc-carriers/{byoc_carrier_id} Endpoint)
Description of the Idea:
Currently, when creating or managing BYOC phone numbers via the API (endpoint:
/restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.
Problem Statement:
- Numbers created or provisioned via API have no associated label.
- In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
- This increases the…
4 votes -
API Endpoint for Creating Call Queues from Templates (Bulk Apply Template Settings)
Description of the Idea:
Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.Current Issue:
- There is no standard API to directly apply a Call Queue template at creation time.
- The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
- This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.Suggested Improvement:
Implement and expose a dedicated API endpoint such…4 votes -
Add SMS records in Hubspot Reports
In Hubspot Reports, users can view records for calls, Meetings, and Emails, but no information is pulled for SMS activity.
The Report has an SMS column, but it displays 0, although under contact activities, we can see SMS transactions.
4 votes -
Add Website/URL Field When Adding New Contacts
Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts
4 votes -
RC App Connect
Best method to deploy the RC App connect to our current users in bulk.
Standardize the settings for deployment as I have them functioning in my current test environment.
4 votes -
RingCentral for HubSpot - Fax
Ability to fax using the HubSpot integration
4 votes -
Create an API endpoint to download AI generated notes and summaries
We would like to have an API endpoint that would let us download AI notes and AI summaries for calls where Notes was turned on. This will be a requirement for us before we can use it for regulatory compliance purposes.
4 votes -
Force a number associated with multiple contacts to display as a Department or Site
Currently, if a phone number is associated with multiple contact records, the application will show all contacts linked to the same number without any filtering.
We are looking for a way to force a number associated with multiple contacts to display as a Department or Site number during dialing.
4 votes -
Allow admins to send SMS on behalf of others
Right now, using the API, one can only send an SMS from the phone numbers associated with the credentials used to authenticate to the API. This is limiting because it requires implementers to manage a large set of credentials and use different credentials depending on the phone numbers they want to send SMS from.
This idea would introduce the ability/permission for a RingCentral user with the SuperAdmin role to invoke the send SMS API to send messages from any phone number in the company (assuming that phone number is enabled for SMS via TCR).
4 votes -
Log a call to a case or project in Netsuite x RC App Connect
Option to log a call to a case or project in Netsuite x RC App Connect
4 votes -
MS Teams Presence Sync
Improve the ability to authenticate the MS Teams presence sync using teams admin and user admin credentials instead of global admin .
4 votes -
RingCentral for Zoho CRM - Call Transcription
Add a call transcription feature to log calls from RingCentral into Zoho CRM.
4 votes -
Upload bulk Contacts on RC Admin Portal
Upload bulk contacts on RC admin portal with less restrictions or offer more flexibility on the requirements. Allow special characters such as parenthesis or dashes to avoid tedious modifications on the file.
Additionally, please improve the upload time as well4 votes
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