1666 results found
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Teams dial pad integration (Non Direct routing)
Ability to have a dial pad within Teams without the use of Direct routing and Phone system/E5 license.
5 votes -
Teams 2.0 dialler option for CRM integrations
Ability to use the Teams 2.0 dialler with any of the Chrome extension based integrations for CRM's
5 votes -
5 votes
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RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting
The request is to change the setting from 7 days to Custom.
5 votes -
m trying to backup my chat from ringcentral application,the file which I'm getting in json format.so i can't read those chats in json fo...
...rmat .please give me the solution to read my chats when i downloaded backup as file.. Please add chat backup different formats other than json format.
5 votes -
Integrate the 'Call' option under contacts to place call from RC
RingCentral for Hubspot currently allows users to use click-to-dial on any numbers they see in Hubspot. However, Hubspot has a 'Call' icon on every contact which allows them to make calls via Hubspot and it the option to have it use RingCentral for outbound calling once integrated will be much more ideal.
5 votes -
MS Teams analytics not available
The Analytics Reports tab is not available on the new MS Teams. The new update does not include the Analytics Tab
5 votes -
Salesforce integration call pop up screen to appear even when salesforce is minimised.
If a call comes through on salesforce but you are not working from that screen maybe you have another tab open you can not see that there is a call coming through. Therefore to add a pop up screen for all calls.
5 votes -
Salesforce Integration Call Disposition Subject Default
It would be great to be able to setup a specific defaulted Subject for the Task being logged for each call activity. Currently the user has to manually change it to something else, but it would be great to have the ability as an Admin to default the verbiage there to something that makes more sense for our team. In addition, adding the ability to make it dynamic with merge fields would be even more flexible as well.
5 votes -
Fax transmission results to show the direct number instead of main number only + extension number
Currently, fax transmission results only show the main number and extension number. We would like to be able to see the direct number so that will be able to identify which direct number that fax transmission result is for.
5 votes -
WIX Website Builder Integration
WIX is one of the worlds largest easiest to create website builders with over 200 million users, would be nice to access RingCentral services from WIX
5 votes -
RingCentral integration with epicor erp
my company is switching from sales force and using epicor as a crm database. My team loves RC and wants it integrated like it was in salesforce.
5 votes -
RC widget to be able to warm transfer
We use the RC widget inside of our programs, calls are answered via this widget, we are able to xfer a customer direct "cold" xfer, however; we are not able to "warm" xfer.
5 votes -
Integration with Practice Panther - legal practice management software
It would be great to be able to capture texts and calls directly in the managment software. Another company is already working with PracticePanther to capture texts, but it makes no sense to me to have two text phone numbers. I prefer RingCentral texting and want to capture that information in the client file and also capture the duration of calls for billing purposes.
5 votes -
Choose default Tab in Teams 2.0 Integration
I'm using the Beta Teams 2.0 integration. For the most part I think it's great, however whenever you click into the RingCentral area it always loads one the Phone tab which shows calls history and the dialler. For us that's not much use and everyone here would much prefer the HUD tab to be the default. If in the Settings area you could select your preferred default tab, that would be much better.
5 votes -
Agency Bloc
Connect my CRM ( Agency Bloc) with ring central
5 votes -
Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.
Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.
5 votes -
use RingCentral to call in to a MS Teams presentation
include a phone number on my MS Teams meetings to allow users who do not have robust audio capabilities on their computers, to call in to a presentation such that all participants can hear the caller(s) when they speak and the caller can hear people talking via MS Teams. I see articles about internal use of RingCentral with Teams, but nothing regarding what I am describing. Zoon offers a phone number on their meetings so users can call in
5 votes -
Connects RingCentral reporting to third-party security software
I had a customer looking for an automated way to forward the logs to the SIEM system hosted in the cloud for analysis. Currently there is no way to automatically feed the RC Office audit logs into a third party SIEM solution, in this case the SIEM being Rapid7. It would be very beneficial if there was an automated service that runs the download, and uploads to SIEM without having to click on anything (kind of like a reporting subscription).
5 votes -
SMS automation in Salesforce
please make text automation work flow happen in salesforce!!
5 votes
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