1511 results found

1. Hubspot authentication

   In the RingCentral for Hubspot plugin, users are required to have their HS email match their RC email for them to authenticate.

   For some use cases where it is not ideal for users to have their own logins in Hubspot, they won't be able to utilize the plugin to log their calls and for the C2D feature.

   There should be at least a workaround for situations similar to this.

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   New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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2. RC for Salesforce - Click to Dial

   Click to Dial will is not working in 3rd Party SF app since the app is not showing in App Manager. RC for Google Click to Dial is not recommendable because it will not record the calls in Salesforce activity.

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3. Sync deskphone corporate directory with that of the Admin Portal's external shared contacts directory

   Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of +44s results in an error, so we're a bit stuck at the moment.

   On the deskphone,
   Directory -> Local Directory -> All Contacts -> Add
   Entered my phone under "Richard Mobile" with the +44 area code.
   I attempted to ring it, and the number displayed was a 0, but it didn't display my name.
   I went back into the directory and changed it from +44 to 0
   If you attempt to ring it again, "Richard Mobile" will be displayed alongside my number.

   This means that, in theory, I could sort it by accessing each phone's web API and uploading a CSV I've made with 0s instead of area codes. I've tried this with one or two phones already, and it has sorted it.

   The issue with doing it this way is that if we have any changes to staff, such as new starters or leavers, I would have to manually access every phone to make the changes rather than simply editing the corporate directory one time. So it's very much a bandaid solution, and I'd prefer to have the corporate directory sorted and working, as that would make it much easier down the line.

   Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of… more

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4. Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

   Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

   Details : Wants to Block All Telemarketer calls from their Business due to them causing nuisance

   Brand : BT Business

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5. Ability to access MS Teams and MS Dymanics 365 using Safari browser

   On behalf of our client, we would like to inquire about the accessibility and compatibility of Microsoft Teams and Microsoft Dynamics 365 when utilizing the Safari web browser. We kindly request information regarding the level of support and functionality offered for these applications on the Safari platform.

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6. Archiver account-wide set up

   Option to set up the Archiver Account wide for all the admins on the account.

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7. I NEED MY APPLE WATCH TO HAVE RING CENTRAL APP SO WE CAN READ OUR MESSAGES.

   APPLE WATCH AND RING CENTRAL APP

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8. Add-in for MS Exchange 2019

   RingCentral Schedule Add-in for MS Exchange 2019

   4 votes

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9. RC for Hubspot - Call Logs and Recordings

   We need to sync all call records and transcripts done within Ringcentral with Hubspot so all interactions appear on our Hubspot contact records. The problem I've found with all options I have found and tested is that one integration only integrates contact info and the other integration only logs calls done within Hubspot via the Ringcentral for Hubspot integration.

   We need all calls logged, even those done outside of hubspot. For example, if a client calls one of our agents directly on your Ringcentral softphone, we need it logged in hubspot but it doesn't right now. Only if the agent answers the phone through Hubspot will it be logged.

   We need to sync all call records and transcripts done within Ringcentral with Hubspot so all interactions appear on our Hubspot contact records. The problem I've found with all options I have found and tested is that one integration only integrates contact info and the other integration only logs calls done within Hubspot via the Ringcentral for Hubspot integration.

   We need all calls logged, even those done outside of hubspot. For example, if a client calls one of our agents directly on your Ringcentral softphone, we need it logged in hubspot but it doesn't right now. Only if the agent… more

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   0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminByrne (Group PM, RingCentral) responded

   Our new native Hubspot integration and its automated activity sync feature, you can do exactly this!

10. Mass texting using RingCentral for Salesforce

    It would be great if we had the option to send mass text in RC for Salesforce integration

    Currently, we only have https://www.ringcentral.com/apps/high-volume-sms for high-volume SMS

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11. Display the dialed/callee number for incoming calls

    Currently, it only shows the caller's name and number for incoming calls on RingCentral for Hubspot or any integrated applications.

    It would be great if we have an option to also display the dialed number/callee number if there's an incoming call to determine which phone number the customer is trying to reach if they have multiple numbers in the account.

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    0 comments  ·  Developer Console  ·  Delete…  ·  Admin →
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12. Updating User Details in SW when AD is enabled

    RingCentral users should have the option to modify user details in the online admin portal even though Active Directory is enabled.

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13. Provide details of numbers who have reported the customer's SMS as Spammy

    Customers who have experienced legitimate links sent by SMS signalled by Spam as end users will like to know the numbers that reported the spam.
    This will help them edit their mailing list and avoid their SMS from being tagged as Spam.

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14. cardconnect integration

    We have been trying to process payment through the IVR, but we haven't find a tool to do it in RingCentral.
    This would be great to collect payment, automatically or guided by an agent.
    There are some platforms that do it but they are expensive, and it wouldn't be a good idea to use 2 phone systems.
    One of the most popular payment processor is CardConnect, and is currently the platform we are using for to charge our clients. (If you want a good price hit me up lol)
    I hope you will consider this idea!!

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15. Make all numbers assigned to other users in RingCentral account to appear under my profile in Zapier Integration.

    We are using Zapier to integrate with our Airtable scheduling hub. The phone numbers that will appear on the Zapiers integrations are only the numbers assigned to your extension. I need all numbers to appear in Zapier, so that multiple staff can send scheduling SMS messages if needed. Your integration specialist ask that I submit this request to make all numbers or numbers assigned to other users in your RingCentral account to appear under my profile in Zapier Integration. This will be a feature request.

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16. shared lines for Yealink T54W compatibility

    Hello,

    As of the moment based on the test we did - T54W with an expansion module is not compatible with Shared Lines.

    The phone of the customer has an expansion module they would like to request to also add Yealink T54W with expansion as a compatible phone for shared lines

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    1 comment  ·  Developer Console  ·  Delete…  ·  Admin →
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17. RingCentral Team Member Synchronization with Microsoft Active Directory

    This integration should automatically add and remove users to specific teams based on AD Group Memberships. The intent is to make specific team seamlessly updated as new users join and leave the company/group.

    4 votes

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    Under Review  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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18. Slack Migration Tool

    Request is for a tool to help facilitate a migration from Slack to RingEX

    4 votes

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    Under Review  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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19. OKTA to delete users not just disable

    Customer would like the existing OKTA integration to be able to delete and recycle user licenses rather than just disable users.Currently the onboarding process works fine, its just the off boarding process that takes a bit of time.

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20. RingCentral for SalesForce feature parity with RingEX

    This includes an ability for call queue members to log in/out of individual queues.

    4 votes

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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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