1742 results found
-
Auto-populate the Caller Name Field when creating a New Lead
At the moment, the dialer doesn't natively map the Caller ID name into Salesforce lead fields out of the box because of how carrier data is structured. When you click the + button in the RingEX for Salesforce dialer to create a new Lead from an unknown inbound call, it will automatically populate the Phone Number, but it cannot native-extract and push the CNAM (Caller ID Name) into the Salesforce 'Caller Name', 'First Name' or 'Last Name' fields.
2 votes -
Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs
The customer attempted to integrate RingCentral SIP with ElevenLabs' Conversational AI using standard SIP over TLS, but encountered TLS handshake failures due to certificate validation issues (legacy CN field, SANs mismatch). RingCentral's current SIP endpoints are designed for device registration only, not for SIP trunking, which limits integration possibilities with modern AI-driven platforms. The customer would like to request native SIP trunking support or improved compatibility for third-party platforms like ElevenLabs.
17 votes -
RingCentral app for Salesforce option to add "touch point" date field and "open task" button to the softphone pop up
RingCentral app for Salesforce option to add "touch point" date field and "open task" button to the softphone pop up for all users
5 votes -
Disable email notification for MS Teams changes
Disable email notification for MS Teams changes.
For a couple of days now, I have gotten a message from service-uk@ringcentral.com saying first "Presence Sync for Microsoft Teams Disabled" and then "Presence Sync for Microsoft Teams Enabled", all while I have not done anything at all with Ring Central, nor have I done anything to the settings. Why is this happening? Can you please make it stop?
3 votes -
Security UX Inconsistency
Security UX Bug Report: The 'Protect your account' modal explicitly instructs users to verify the URL is service.ringcentral.com. However, the OAuth flow redirects to login.ringcentral.com. This creates a trust-gap and trains users to ignore URL discrepancies, increasing phishing risk. Requesting the modal text be updated to include 'login.ringcentral.com' as a verified domain.
2 votes -
Unknown Contact Creation
Provide more settings to be able to turn off contact creation for unknown numbers
17 votes -
Archiver - Data Backup
Around 5/22 we disconnected the archiver to upgrade our system. We are just now getting it reconnected. Our understanding that you have the files for the last 90 available for us to archive, but I do not see the old files 5/22-7/20. 7/21 are now downloading and I see them downloading. How can I get the remainder of May, June, and July.
1 vote -
Global Authorization Option for RingEX for HubSpot
Unlike some competing integrations that support a centralized “service account” or “global admin” authorization model to sync data for all users simultaneously, the current RingCentral for HubSpot integration uses a 1:1 user authorization mapping.
Because of this design, each individual user must complete their own authorization step to establish the connection between RingCentral and HubSpot. If a user does not complete authorization, calls may still function normally on the RingCentral side, but call logging and integration-related sync features within HubSpot will not work for that user.
It would be beneficial to introduce an option that allows HubSpot or RingCentral admins…
2 votes -
"Activity Assigned To" field to populate when sending SMS from Hubspot
When sales reps sync their RingCentral SMS activity to HubSpot via the integration's SMS Logging feature, the communication content logs successfully onto the contact timeline, but the "Activity Assigned To" (HubSpot Owner ID) property remains completely unpopulated ("No owner"). This prevents the sales operations team from tracking SMS activity per rep for reporting and sales optimization.
Enable the "Activity Assigned To" field populated as well upon syncing
1 vote -
Keep the ACE service enabled, but disable the automatic posting of call logs to CRM.
At the moment, we do not yet have an option to keep the ACE service enabled while selectively disabling the automatic posting of call logs to Salesforce or any connected CRM.
Currently, the call logging behavior is tied to the ACE service functionality, and there is no separate setting available to disable only the auto-posting feature.
2 votes -
Different RingCentral Account Log In on 1 App
Customer wants to have the option to receive phone calls and messages on different ringcentral account logged in at the same time in 1 app whether its mobile or desktop simultaneously without switching accounts.
1 vote -
Call Recordings in Hubspot
Implement Call recordings in HubSpot for playback
15 votesCall Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits
-
Hubspot calling
Ability to make call from Hubspot contacts using the RingCental desktop app but do not open the Hubspot dialer
1 vote -
Sync Outlook contact subfolders
RingCentral's integration is currently limited to syncing only with the primary, top-level "Contacts" folder in Outlook. Unfortunately, it does not natively recognize or scan subfolders or nested contact lists.
If your most important contacts are organized within subfolders, they will not be available through the RingCentral for Outlook integration.
1 vote -
SMS logs to Company or Deal in Hubspot
Include SMS logs to Company or Deal in Hubspot integrations
1 vote -
Caller ID for Call Queue Pick up members
Call queue non-members and pickup members should have the option to use the call queue Caller ID, even if they are not part of the call queue.
4 votes -
Enable AI Call Notes to be Archived
Enable AI Call Notes to be Archived
1 vote -
Analytics should have a spot in the ring central app, next to Favorites .
Analytics should have a spot in the ring central app, next to HUD / Favorites . Where staff can toggle over and see live reports that are public or shared with them , rather than a separate weblink or browser.
1 vote -
SSO list of users
Customer requested to have a list of all users that indicates if the user is enable or disable for SSO.
1 vote -
RC Video Meeting as Default Video Provider in Google Calendar / Workspace Events
Customer would like to use only RC Video Meeting as Video Provider in the Google Calendar event to prevent users for scheduling a meeting and using Google Meet as Video Provider.
2 votes
- Don't see your idea?