837 results found
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Attribute Mapping | Active Directory
The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.
It would be great if we had the option to provision users and assign them by 'Site.'
Add the 'Site' option to the Attribute Mapping
2 votes -
Active Directory | Map attributes from RC to Azure
I know that we can provision user accounts from Azure AD/Entra ID to RingCentral, but it would be great if there's any way to write back the phone numbers and extensions that get assigned in RingCentral back to Entra.
User provisioning with the pre-configured RC App in Entra ID is a one-way sync only, from Azure to RC. We currently do not map back from RC to Azure AD.
2 votes -
Automatic Ticket Creation | RingCentral for Hubspot
Instead of using a third-party app/CRM, it would be great if we have an option to automatically create tickets for calls using RingCentral for Hubspot or other integrated applications.
As of the moment, we do not support creating tickets directly for logging calls in HubSpot integration.
2 votes -
RC for Salesforce - Voicemails and Emails to create ticket
To be able to create an automatic cases when the users received an email or voicemail from the callers, so the users can call the customer back based on the records.
2 votes -
RC Labs - Inbound Call Logs
To be able to log phone calls in RC Labs for Hubspot activity. Currently, this feature is only available on the official Hubspot integrations of RingCentral.
2 votes -
Log recorded calls in Hubspot.
Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.
6 votes -
Auto log in feature in Microsoft Dynamics
there should be an auto-log-in feature in Microsft Dynamics so we can easily sign into our accounts and not be disturbed of re-entering the details all over again
2 votes -
Call Result in Salesforce Activity
To add Missed as part of call result in Salesforce Activity. Currently, it only shows Inbound and Outbound
2 votes -
bulk uninstall ms teams in service web
if there is a an option to install ms teams for bulk users in online admin portal, there should be an option as well to uninstall ms teams in bulk
2 votes -
Updating User Details in SW when AD is enabled
RingCentral users should have the option to modify user details in the online admin portal even though Active Directory is enabled.
2 votes -
Opening a contact in existing browser tab | RingCentral for Salesforce
Using RingCentral for Salesforce integration, we are looking for an option to pull the contact page on the existing page instead of opening another tab/window after manually clicking the name of the contact on the CTI dialer.
2 votes -
RingCentral for Salesforce Ringer Volume Adjustment
A setting on RingCentral Dialer or embedded app on Salesforce that can decrease its ringing/ringer volume. This helps the end users to have the ability to decrease or silence the volume as too loud affects the office environment.
9 votes -
Voice activated API.
A voice activated API.
2 votes -
Add call waiting audio alert in Salesforce
Add option to silent for incoming calls while you're on the phone
2 votes -
RC Labs - Outbound Number for SMS
Wants to use main company number for outbound SMS using the workflow of RC Labs in Hubspot. No option to select the main number (TFN) and only works with RC Desktop / web app.
2 votes -
Super admin able to get an access to all cases created on the account not just the user who created it.
Super admin able to get an access to all cases created on the account not just the user who created it.
3 votes -
Archive call recording real time
Customer verbatim : We have purchased an Ultra account and have configured our SFTP accountin your app for syncing recorded data to our server. However, we havenoticed a delay in data availability after recording. We requirereal-time recording on our server, meaning that the data should be available immediately after the call ends on our SFTP or VSFTP server.
3 votes -
5 votes
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Microsoft Teams embeded app to ring on mobile devices
Currently the RingCentral Microsoft Teams Embeded App does not ring on a mobile device untill the actual RingCentral App is installed and logged into.
It would be great to have the Microsoft Teams embeded app ring on a mobile device like a cell phone without having to have the normal RC app installed.
This is true for both Apple and Android devices.1 vote -
Disable Outlook Contacts From the RingCentral for Microsoft Teams
Option to disable the Outlook Contacts from the RingCentral for Microsoft Teams.
4 votes
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