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1427 results found

  1. Ability to add alternate host in Outlook 365 add-on when scheduling a meeting

    The ability to add an alternate host in the RingCentral Outlook 365 add-on. I can select an alternate host in the desktop app but not the Outlook 365 add-on. When scheduling meetings for my CEO, he sometimes has to leave his 1st group RingCentral call to join a different RingCentral call. When he joins the 2nd call, he disconnects the attendees in the first call because an alternate host can't be select for the first group call. Having this app would be a very nice feature for busy professionals. Please contact me when the feature is available. Thank you. In…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. RingCentral for SalesForce: Prevent screen pop for internal calls

    Request is to forego the screen pop for internal inbound calls (ext. to ext. calls).

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  3. MS Teams RC "Embedded Dialer" Application: Coaching/Call Monitoring functionality

    Request is to improve the MS Teams RC "Embedded Dialer" Application by adding functionality such as Coaching functionality/Call monitoring functionality.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  4. RingCentral for HubSpot: Search/Associate new call to existing record

    The ability to search for and then associated a new call to an existing record for inbound calls without matching records.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  5. RingCentral for HubSpot: Clarity with Outbound caller ID

    It is currently not clear that "additional desktop app" refers to chrome browser extensions. There are many outbound caller id settings to chose from, it's not obvious which to select.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  6. RingCentral for HubSpot

    Outbound caller ID - it's not obvious "additional desktop app" refers to chrome browser extensions.

    2 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  7. Doesn't anybody know how to make advance IVR and transfer the data

    I need help I need help knowing how to make a Vance IVR

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  8. Zoom Integration

    It would be great that RingCentral had some sort of integration with Zoom and other similar companies like zoom. So that we could provide a link or meeting code to people that use Zoom. Not everyone wants to join using RingCentral or have had issues with it in the past, so they are reluctant to get on a call or video call unless they use their platform. Having an option to provide them a link so they can connect to a RC call via Zoom would be great. This integration would be good for the app, RC video and RC…

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. disable Provisioning related email alerts sent to users

    We are planning to FULLY turn on AD/azure Provisioning for Ring Central
    Every time I test with Provision on demand an email alert is sent to the user.
    I don’t think it should be triggered at all, should be just added to a daily report Admins can view
    daily report of all Provision related changes

    3 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. Forward call to one number when busy and forward call to another number when unanswered

    We've just sign up with RingCentral and I'm trying to migrate the configuration of Nextiva to RingCentral. We have a setting in one of the account, whereby if the phone is busy, forward to the first number, and if the phone is not busy, forward to the second number. The current control handling options of RingCentral is not capable to fulfill that mechanism.

    3 votes
    Implemented  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. Integration with AgencyBloc

    It would be awesome to have an integration into the popular health & life insurance agent crm system. Another provider already works with them, but they are smaller and not as robust as RC. Ideal would be to log and save call recordings directly into client profile within AB and synchronize contacts into RC. AB currently works with Intulse VOIP

    3 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. RedTail Integration independent of Browser

    RedTail integration should not be limited by the web browser. Currently, RingCentral can only integrate using Google's Chrome browser. This is unacceptable and non-standard for the financial services industry (which widely uses RedTail). In fact, we have come across no other tech that requires a specific browser to integrate with RedTail. Please update.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Report for active users in Contact Center

    It would be extremely useful to have a report in CC where we can export a list of active users, being able to choose a date range.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. A webhook for when a change in emergency location has been detected.

    In the RingCentral system, when a user's location has been detected to have changed the RingCentral system prompts said user to update their emergency location. What we would like to be able to do is receive a web-hook event when this happens instead, which then allows our 3rd party service to request and receive a much more in-depth emergency location from the user, which we can then pass back to RingCentral for the call routing. This allows our systems to work together to use our system for getting the location and then notifying on site staff and emergency personal of…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. prerecorded message that can kick at the middle of a call via triggering it through the dial pad.

    When talking to customers we now have to read a disclosure EVRY time we talk to someone about a plan. Instead of us reading, I would like to click a number on our dial pad and play the recording so the client can hear it

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Integrate SMS with high-velocity sales in SalesForce

    Integrate SMS with high-velocity sales. Have cadences within high-velocity sales that can include SMS messages to customers. Also include an option to opt-out of SMS feature.Case: 15284183

    4 votes
    Future Consideration  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  17. A translating feature

    A button next to a non-English message where someone can easily translate with a click of a button

    9 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  18. Sync Contacts with Workiz

    Connect with Workiz

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. Option to activate the text tool when the user is set up a new line.

    It would be useful if you give the option to activate the text tool when the line is being activated, so the user who wants to use this tool can use it as soon as the line is activated, and thus avoid the user having to contact support to activate this function, as sometimes the cases cannot be easily opened to contact support because the page does not work and when trying to call sometimes there are no agents available, personally, I contacted support many times to get activated the text function and sometimes that takes days, and it's time…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Support for Google shared contacts sync in Chrome extension

    The Chrome extension is syncing the contacts from their Google Enterprise directory. The request is to be able to sync the Google shared contacts as well, which may include contacts outsides of the organization.

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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