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1421 results found

  1. RC for Zendesk - Customizable Ticket Creation Feature

    Allow user to customize or auto-assign to the agent who took the call on Zendesk

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Retell AI

    Integrate Retell AI to RingCentral

    2 votes
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  3. RingSense Transcription Delay

    It could be better if it could lessen the delay of generating the transcription to easily access the call details.

    3 votes
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  4. RingCentral for google webrtc

    Full support of webrtc to RingCentral for Google

    1 vote
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  5. Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting

    Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting

    1 vote
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  6. RingCentral for Zapier - AI Transcription

    What we want to accomplish with this automation is to pull AI transcript summary, action items, etc. from inbound and outbound calls into our CRM built in Notion. The automation looks for contacts in the CRM and if a contact exists it will add the summary, action items, etc. to the contact and if not it will create a new contact and link and add the call log to that contact automatically.

    1 vote
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  7. Salesforc call center

    Ability to create call center out side RingCentral Salesforce integration

    1 vote
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  8. RC for Salesforce - Call Logging features

    We have server side call logging feature in our roadmap targeted next year Q1 which will allow users to log calls irrespective on which RingCentral platform user makes outbound/inbound calls.

    2 votes
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  9. SMS Automator for IVR

    RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to an IVR with the even if it routes to the same user.

    1 vote
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  10. RingCentral MVP App Fax Scanning Option

    Customer scanning prescriptions direct via RingCentral MVP App for fax attachment. He is looking for the option on scanning that can choose greyscale; black&white; etc. A feature he found from RingCentral Phone for the desktop app.

    Attached sample scanned from MVP desktop app & from RC Phone for the desktop app.

    1 vote
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  11. Super Admin to access other user extensions access

    I hope there is a way for me to view the other user extension access as a Super Admin on the account

    2 votes
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  12. "Disconnected" calls in HubSpot

    Use a better transient status instead of "Disconnected" when a call is ended.

    2 votes
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  13. Bullhorn - Unified CRM Incorrect Action Type

    I’m still waiting on a resolution for the time zone issue as well as the action type being incorrect

    2 votes
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  14. MS Teasm token expiration

    Ability to control the token expiration in MS Teams. within RC admin.

    1 vote
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  15. Redtail to be supported through Mircosoft Exchange

    1 vote
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  16. Sync contacts through Global Directory on RC for MS Teams EA

    Support admin-based setup for the External Contact Service.

    1 vote
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  17. Blackbaud / RaisersEdge CRM Integration

    Add Blackbaud / RaisersEdge CRM Integration

    2 votes
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  18. enable sso on desktop phones

    Enable SSO to desktop phones to add more security

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  19. Hubspot - Native Dialer Call Logs/Recordings

    RC for Hubspot CTI is not registering the contact information for calls

    2 votes
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  20. Sync External Shared Contacts on the Mobile/Desktop App _ BT Account

    Want the contacts saved under the External Shared Directory to be visible on the mobile and desktop app as well as the physical phones.

    1 vote
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