1782 results found
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Hubspot Integration SMS retention policy
Extend retention of SMS just like RC app
1 vote -
Call Queue Option for Integrations Console - Hubspot
Enable admin to setup and select Call Queues for Call Log Inclusion/Exclusion List
1 vote -
Add details to the To and From field in RIngCX for Zoho
Add details to the To and From field in RIngCX for Zoho as currently it is only reserved for ZOHO.
1 vote -
MS Teams plug in
Custmer request:
If two versions of the application are present in the system, doesn’t the RC plugin choose to run the latest version?Is there any way to control which version is run when two version of the application are present?
Your development team need to make sure the plugin app checks if another version of the RC application installed, and uninstall it or upgrade.
1 vote -
DocketWise
AI notes from calls posted to the client account associated with the phone number the call came from and tagged RingCentral or Phone Call.
1 vote -
Salesforce call routing settings
Customer wants to directly route the call of the existing clients within their Salesforce environment to the Salesforce case owner
1 vote -
Multiple Company Greeting
Customer want to set up a different greeting for the number assigned to an Auto-Receptionist and different greeting for the Company Main Number.
1 vote -
MS Teams embedded app - Notifications
MS Teams embedded app should have some sort of notification when a new text comes in, little red dot on the pinned sidebar or in the desktop plugin icon in the system tray.
3 votes -
Rearrange contacts not in alphabetical order in Beetexting app
Ability to rearrange contacts not in alphabetical order in Beetexting app will be a great help, like arranging from main number to users
1 vote -
Integrate with Smokeball
Integrate with Smokeball (legal law practice software)
1 vote -
RingOut
Use Ringout for deskphones and other devices
6 votes -
HubSpot Inbox Feature
Utilize RingCentral for HubSpot with the HubSpot inbox feature
6 votes -
Optimize Memory Usage
Looking for where he could toggle off the new ‘Optimize Memory Usage’ option for account wide. Account wide settings for admin.
2 votes -
More options on syncing Contacts on RingCentral App
Enable users/admin to have an option to allow them to sync specific groups from MS Entra or other providers when users are provisioned
1 vote -
More options on syncing Contacts on MS Teams EA
Enable users/admin to have an option to allow them to sync specific groups from MS Entra
1 vote -
RC for Hubspot SMS features
Question 1 - I see that we can set up templates and we can attach small files. Is it possible to same a template with a file attachment?
Question 2 - When RingCentral logs an SMS activity in HubSpot, it does not attribute that activity to the person that sends the email. This means that our reports that track salesperson activities does not include the number of SMS messages they send as they are not attributed to them.
1 vote -
Increased Detail in SMS Logging
Just now starting to integrate SMS into our workflow/processes and into our HubSpot portal. I would like to see multiple things added into the body of the "Logged SMS" that the integration creates.
Currently the log is just this: "[Inbound] SMS from {Contact A} (Contact A Phone) to {Contact B} (Contact B Phone)"
I believe that the actual content/body of the text is vital to these logs. Without that context, a logged SMS is not helpful except to know that communication is happening. But from a full activity timeline and for transparency, I believe that the body of those messages…
1 vote -
Phone rotation for a campaign
Customer is a BPO whereby have a lot of customers with different requirements. Additionally RC has an oppty to upsell 20K seats if we an get these requests solved for
1 vote -
Salesforce chatter
Log calls to Salesforce Chatter feeds/ timeline
1 vote -
Stop RingCentral Cards within MS Teams
Starting last Friday, my users are getting ANNOYING “cards” EVERY day!
Using the Teams plugin. These unsolicited “cards” need to stop. Whoever thought this was a good idea to force this onto customers should be fired.
This triggers the notification indicator on the app and the taskbar. People are non-stop complaining ever since this was forced onto us.
How do we make this stop?!?! It’s happening EVERY day
These cards are from the "RingCentral" user. This user chat is something that gets added automatically for all users that use the RingCentral Teams plugin. Which is all users. This "RingCentral" user…
2 votes
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