1719 results found
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New template for Workflow Builder
We need an email notification to the email address associated with the RingCentral user who sends an SMS with the body of the outgoing SMS included in the email (similar to the email notification that users receive for incoming SMS). Can this option be added through workflow builder?
2 votes -
Enable 'Task' features from Hubspot to the native integrations
Enable 'Task' features from Hubspot to the native integrations
-allow schedule calls, emails, and general to-dos linked to contacts, companies, or deals1 vote -
SSO certificate
Ability to delete / remove the certificate on RC side by not going to Azure
1 vote -
Smartmoving
We would like to integrate RingCentral into our Smartmoving CRM app.
1 vote -
Expand Call History Availability in Salesforce Integration Beyond 7 Days
Currently, the RingCentral desktop app allows users to view their call history for "All time", which is extremely helpful for reviewing communication records. However, within the Salesforce integration, the call history is limited to the last 7 days only. This limitation can create challenges for users who rely on the CRM for accurate and complete call tracking.
Many users, especially those who travel frequently or are away from their desks for extended periods, are unable to sync or review calls older than 7 days once they're back in Salesforce.
Enable the Salesforce integration to match the "All time" call history…
2 votes -
Report for users who are integrating RingCentral with other solutions.
Report for users who are integrating RingCentral with other solutions.
2 votes -
DND Dropdown Option for UK and EU Tenants
Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.
Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
There is no user-level or admin-level control over how calls are handled while DND is active.This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.
When DND is enabled, users (or admins) can choose one…
2 votes -
RC to Hubspot SMS Logging
Get the SMS logging recorded under the user’s name so that we can have accurate activity tracking.
3 votes -
HubSpot: Associate Calls to other objects such as Deals
Currently, we are only able to associate calls to a contact record. And even though all the call logs are saved against that contact record, it can become tedious to figure out which call is related to which deal. Moreover, sometimes a call needs to be linked to an email or a manual note, to give it more context and make it easily searchable.
So an option to associate calls to other objects (Deals, Invoices, Emails, Notes, etc) in HubSpot would be very useful.
4 votes -
2 votes
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Ability to disable Chat bots within MS Teams
We dont' install bots on teams and we actively avoid AI nonsense.
These cards are from the "RingCentral" user. This user chat is something that gets added automatically for all users that use the RingCentral Teams plugin. Which is all users. This "RingCentral" user lists all Calls in it, you can see one of these entries in the screenshot I provided. Absolutely nothing has changed on our platform from our end, yet this problem started last Friday. This was a change RC implemented to their bot.However, there was a "block Bot" option from the Chat User list (check 3rd…
1 vote -
Using a standalone RingCentral email domain
Provide business email capabilities to its customers, directly through a standalone RingCentral domain for a business email to avoid spam and scams associated with personal emails.
2 votes -
Integrate with HouseCall Pro
Automatically show caller details/past jobs and other info from HouseCall Pro. Please integrate it with Housecall Pro
9 votes -
Add Website/URL Field When Adding New Contacts
Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts
4 votes -
Native HubSpot integration 2 pop up calling window
To have an option to select only HubSpot or RC Calling windows to show up on the Native HubSpot integration platform
1 vote -
"Every 3 days" option in Customized workflow
The Customer wants to have a specific option in the recurring setting in the Customized Workflow (Scheduled). Right now, it's only limited to "Every day" then "Every week". They also want an option when a certain keyword is sent through text that would disable the recurring feature in the same Workflow.
They don't want to create multiple workflows per patient.2 votes -
Integrate with LeadPerfection
Integrate with the LeadPerfection CRM for next to dial ease of use
1 vote -
Download Teams messages, including all reactions, images, files, and other documents shared within those messages.
I have not been able to find a simple solution to download our Teams chat history. I am aware that I can download the Teams messages in the app settings, but it only saves as a .json file, which is not useful for my purposes. Requesting a complete data download of our Teams messages, including all reactions, images, files, and other documents shared within the messages?
3 votes -
Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce
Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.
11 votes -
New template for Workflow Builder
we need the ability to have more than just 25 templates. Our business uses templates to make the systems efficient. Just 25 sms is not enough. Also please allow us to organize templates alphabetically . Please have the ability to translate text messages from english to spanish.
2 votes
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