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1443 results found

  1. Ringlabs Automator - Add URI for attachments as variable option

    Ringlabs Automator looks like it will be great for automating SMS routines without the need to create my own webhook subscription system. Would like to see the URI if an attachment exists be exposed as a variable.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Integrate contacts from Guesty

    I’m an STR property manager. I manage most communications with customers from a platform called Guesty. It would be extremely convenient if I could sync up my contact list from Guesty to RingCentral.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Admin Control to disable Calendars and Contacts (i.e. disable O365, Exchange and/or Google)

    Due to Freedom of Information Act, prospect does not want personal Contacts and Calendar events on City provided machines or applications.

    3 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  4. Syncing HubSpot RC Chrome extension to RC desktop app directory

    Recently, we've integrated RC with HubSpot, but the RC Chrome extension is only synced with HubSpot records such as contacts and leads. It doesn't sync with the main RC directory. Consequently, we can't transfer calls from the extension and can only make internal calls using the desktop app since the directory isn't accessible via the extension. Our goal is to sync both directories to enable seamless communication.

    3 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  5. A Site's Custom Answering Rule should have the option to route calls to an External Number

    Site has External Afterhours answering service. During Holidays calls to the site need to route externally but there is no option to route calls to an external number. Currently, to do so a User needs to be added to route the call.

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Act! CRM integration

    I wish you integrated with Act! CRM

    7 votes
    Future Consideration  ·  3 comments  ·  Integrations  ·  Admin →
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  7. Reports that shows if all phones are idle

    report just shows if its accepted, but not if the phone itself is idle

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Salesforce Integration: Populate "Completed Date/Time" field with Date/Time call was completed

    The record created in Salesforce includes a "Completed Date/Time" field, but if a call was made on another device and then saved to Salesforce using the Call History tab, this field is populated with the date/time that the record was saved to Salesforce and not the Completed Date/Time of the call itself.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Choose Destination Folder for Archiver Backups

    The Archiver app currently has no control over the destination folder - it just syncs directly to Google Drive, and I'm assuming, creates it's own folder on whatever account you synced it with. For our purposes, the whole point of backing up this data, was for our Team to have access to historical SMS between internal staff and our clients. If I'm the administrator and I sync Archiver to my account's Gdrive, then I'm the only one who can access that data, which defeats the entire purpose. I need to be able to select the destination folder where the sync…

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  10. MS Teams embedded app to include chat and video

    Some customers would like to use MS Teams RC embedded app within teams but continue to be able to utilize RC chat and video.

    6 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  11. Integrate GoHighLevel, or LeadConnector, with App Connect

    Update from RingCentral (edited original description):
    We've received interest from customers who use HighLevel, an all-in-one marketing and CRM platform designed for agencies and small businesses, requesting a native integration with RingCentral via the App Connect framework. HighLevel brings together tools for lead generation, SMS and email marketing, sales pipeline management, and client communication. A RingCentral integration could enable automations such as logging calls into HighLevel contact records, triggering campaigns based on call outcomes, or sending automated follow-ups after missed calls—all within the existing workflows HighLevel users rely on.

    If you're a HighLevel customer and see value in this integration,…

    45 votes
    9 comments  ·  Integrations  ·  Admin →
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  12. Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user

    Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user. Up at the top, be able to enter "Branch 1" and see all the users in branch 1 with their status. Sometimes they need to reach people in a site/branch but don't know who, see the status and then they call. Have this today with MSFT Teams, Avaya, and II3/Genesys

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  13. RingCentral Scheduler to be available in Office Enterprise 2019

    Some businesses use this email platform and it will be helpful in scheduling a meeting if the RC Scheduler Add-In is available.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  14. Ability to filter the 'Related To/Associated to' record results based on Opportunity Stage.

    Use Case: a high percentage of accounts for this customer have 10+ associated opportunities. The goal is to filter queried records in our SFDC - RingCentral integration by stage (for example their version of only seeing opps in stage 2/3/4) so that the relevant opportunity to log calls and activity against will tend to present, instead of a lengthier/trickier list of records to navigate.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Add "Ask First' Feature to HubSpot Plug In

    You can only blind transfer with the HubSpot Plug In. We need to be able to talk to who we are transferring to first. Please add this feature. It is already a RingCentral Feature just need the option added to the HubSpot Plug In.

    5 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  16. Outlook Email to RingCentral Number as SMS

    Hi. can an outlook email be forwarded to my Ring Central number as an SMS text?

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Remove the option to edit/sync account for archiver on User level

    I would like to remove the options to edit or changed the Google Drive / Box, etc accounts set by the Super admin. Users are able to change the connected account on the archiver for their extension. I wan one account for archiver account wide.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Disable Call Logs Delete for ALL users/managers/everyone.

    For a business environment, there should be an option for ALL inbound/outbound calls to be logged and a SUPER ADMIN should be able to stop a manager from deleting call logs.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Create a task - Expand the 'Enter task Description Window'

    Create a task - Expand the 'Enter task Description Window'Hi Currently the 'enter task description' window in 'create a task' does not expand as you type. Our tasks can be very detailed and it is very hard to preview all that we are entering (into the very small window) without saving and having to go back into task. This may be too late as the assignee may already be reading the new task action, and we haven't finished editing the detail yet. Currently as the window is soo narrow the scrolling backward and forward to review is tedious and not…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Interact with OSTicket

    I have found some integrations with other ticket and collaboration systems.It would be nice and integration with https://osticket.com/ tooThanks

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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