1828 results found
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MS Teams meeting vs RC app
Sync status of MS Teams meeting with RC App during meeting. As of now while on MS Teams meeting , RC app remains on the current status (available) so users are receiving calls on RC app while on a meeting in MS Teams.
3 votes -
ezylnx
We are an independent insurance agency currently using RingCentral for our office phone/text communications and EZLynx as our primary CRM/agency management system.
We would like to know if an integration can be developed between RingCentral and EZLynx.
Our ideal workflow would be:
- When an incoming or outgoing call occurs through RingCentral, automatically identify the customer by phone number in EZLynx and log the call under that customer's account.
- Log the date/time, incoming or outgoing call, RingCentral user/employee, phone number, and call duration.
- Automatically log incoming and outgoing SMS/text messages under the appropriate EZLynx customer.
- If possible, log voicemails and/or provide…
1 vote -
Update and Clarify REST API Documentation for Call Queue Overflow Settings Schema and Endpoints
Third-party developer guides, SDK examples, and legacy documentation cite specific endpoints or nested schema paths for call queue overflow settings (such as queue-to-queue overflow and overflow routing rules) that do not exist or return errors in the live REST API. We request updating the official RingCentral Developer API reference with an authoritative guide and schema specification for retrieving and managing call queue overflow settings programmatically.
Current Problem:
When building automated configuration auditing and reporting scripts across hundreds of call queues, developers encountering overflow settings in third-party guides find discrepancies against the live API. It is currently ambiguous in the documentation…1 vote -
Populate missedCall Object on Call Queue and Department Answering Rules API Responses
Description:
When querying extension answering rules (/restapi/v1.0/account/{accountId}/extension/{extensionId}/answering-rule) for Call Queues and Department extensions, the missedCall settings object is omitted or not populated in the response. We request that the missedCall object and its associated routing action settings be fully populated for Call Queue answering rules via the API.Current Problem:
In the Admin Portal, administrators can view and configure missed call handling and overflow behavior for call queues. However, when auditing or exporting these configurations via the REST API across our 270+ call queues, the missedCall section is missing from the answering rules payload. This prevents API scripts from confirming…1 vote -
Provide Transcribed or Stored Prompt Text for Audio Mode IVR Menus via API
Description:
The REST API returns prompt details for Text-to-Speech IVR menus, but when an IVR menu uses an uploaded or recorded audio file (Audio mode), the API only provides audio metadata and binary content links, with no readable text representation of the prompt. We request adding a readable text field or transcription property for Audio mode IVR prompts in the API response.Current Problem:
In our environment, 270 of our 331 IVR menus use Audio prompts. Because the API does not expose the prompt script or description text for audio recordings, automated audits, documentation exports, and configuration review scripts cannot…1 vote -
Timezone missing from business hours API response
The REST API endpoint for extension business hours (/restapi/v1.0/account/{accountId}/extension/{extensionId}/business-hours) returns weekly schedule ranges (for example, 08:00 to 17:00) but omits the timezone. We request that the timezone object or identifier be included directly in the business hours API response.
Current Problem:
In an enterprise account spanning multiple time zones and sites, schedule intervals returned without an explicit timezone create operational ambiguity. Extension regional settings and parent site timezones can differ, so inferring the timezone from a separate API call is unreliable and requires redundant queries across hundreds of extensions, call queues, and IVR menus.Proposed Solution:
Include the standard RingCentral…1 vote -
option to remove express link when signing in to app
option to remove express link when signing in to app
4 votes -
Feature Request – Automatic Microsoft 365 Contact Sync in RingCentral Mobile App
Hi Team,
Currently, when Microsoft 365 contacts are synced to the RingCentral Mobile App, any updates or revoked contact information from Microsoft 365 are not automatically reflected within the app.
At the moment, customers are required to manually clear the cache/data on the RingCentral Mobile App in order for the updated contact information to sync correctly.
Would it be possible to consider adding a feature enhancement where Microsoft 365 contact changes automatically synchronize with the RingCentral Mobile App without requiring users to clear the app cache manually?
This would greatly improve the user experience and ensure contact information remains consistently…
3 votes -
Pre-populate Create Contact feature on Hubspot Integration
Pre-populate the caller number: When an incoming call is received, the CTI should automatically pre-populate the caller’s phone number in the appropriate number field.
Create placeholder contacts after the call ends: Placeholder contacts should only be created once the call has ended, rather than at the start of the call.
Support missed-call and voicemail tracking: This behavior is primarily intended to ensure that when missed calls are logged, we can accurately determine whether the caller left a voicemail.
1 vote -
Salesforce call duration
Customer wants the call duration for both RingSense logs and RingCentral CTI logs to be the same.
As of now, they view calls from different perspected and can produce different results which customer do not want. If the call got transferred / forwarded the call is creating a new instance causing the CTI logs to be shorter rather than the RingSense logs which is capturing the whole call duration1 vote -
AI Transcripts for Mobile Calls
Currently, calls made or answered through the RingCentral mobile app can be logged in Salesforce, but the AI-generated call transcripts and notes are not synced to Salesforce.
Requesting support for AI transcripts and notes from mobile app calls to be automatically synced and associated with the appropriate Salesforce record, similar to calls handled through the RingCentral desktop app.
1 vote -
Dynamics different email
Leverage different email addresses for Microsoft Dynamics and RingCentral while maintaining full feature compatibility and seamless integration.
2 votes -
Kindly add application or CRM intergration with ALIS DX by Dyad, Inc. for AIR (Integration)
CRM ALIS DX by Dyad, Inc.
1 vote -
Automatic contact creation for manually logged calls involving unknown numbers
It would be awesome if there were a way to combine the two-log a call, take notes into the call log panel, then when you click “save” those notes are combined into the contact card that is auto-created.
2 votes -
Filter Users by Phone Model for Bulk Actions(update settings & apply templates)
It would be valuable to have the ability to filter and segment users based on their device phone model, allowing administrators to perform targeted bulk actions and apply device-specific configurations and templates.
2 votes -
Expand Contact Sync (10k) Limitation on Hubspot Integrations
Expand Contact Sync (10k) Limitation on Hubspot Integrations for large scale directory accounts
1 vote -
Hubspot should not show SMS delivered if it's blocked by RingCentral
Currently, SMS that are blocked by RingCentral, for example using link shortener are still showing as sent in Hubspot. We think that if the SMS is blocked then it should not show up on the record or should show up with some indication it was blocked and not received if this is possible.
5 votes -
slack
Not sure if it already exists. if so, please do share. Is there an integration with Slack similar to email forwarding for text and voicemail? When a text or SMS activity happens, can it be forwarded to Slack as it does now to an email
1 vote -
Ability to use RingCentral as a Customer‑Managed Provider in the Microsoft Security Store
On behalf of PSP Industries, which is currently a RingCentral customer is looking to see if RingCentral can be their Customer‑Managed Provider in the Microsoft Security Store.
Microsoft plans to stop Voice MFA verification in February 2027 unless they have one setup so they are hoping they can do this with RingCentral.1 vote -
ability for a standard user to access all the user extensions call recordings
ability for a standard user to access all the user extensions call recordings
1 vote
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