1719 results found
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Block User in RingCentral App
Ability to block users in RingCentral app to implement safer community / workplace and avoid harassments
2 votes -
Attach Call Recording Links to Salesforce Cases Instead of Tasks
Ability to attach call recording links directly to Salesforce Cases instead of Tasks.
1 vote -
SMS templates in RC for Outlook
would be great if SMS templates is also available in RC for Outlook just like in HubSpot and Salesforce
1 vote -
RC for HubSpot and ACE HubSpot Integrations - Consolidation of Duplicate Call Logs
Currently, the ACE HubSpot integration provides some additional/different info/insights than the RC for HubSpot integration, which provides embedded call recording playback among some other unique info.
If both integrations are enabled and configured for automatic logging, duplicate call logs are created which skews call/log data in HubSpot.
Cross-functionality between both integrations that allows for a single log per call that contains all of the information that both integrations provide would be immensely helpful and would improve log accuracy within the HubSpot environment.
1 vote -
HubSpot Token Personalization for Text Templates
Requesting the ability to add personalized user tokens in text templates within the RC for HubSpot integration.
Added automation will allow for engaging with clients using more personalized messaging and will save time that is otherwise spent on manually personalizing an outgoing text message to include a user's name and other info.
1 vote -
Automatically Write AI-generated summaries to the description field or custom fields in the integrated CRM
It would be helpful to have the ability to Automatically Write AI-generated summaries to the description field or custom fields in the integrated CRM
1 vote -
Telus Business Connect App for Google
Ability to send fax using Telus business connect app for Google
1 vote -
Archiver Notification Preferences – Display Default Recipient Indicator
Request to add a visual indicator within Admin Portal → More → Apps and Resources → Archiver → Notification Preferences showing that the connected Archiver account is already configured as the default recipient of notifications.
Currently, there is no indication that the connected Archiver user automatically receives notifications, which may cause confusion for administrators reviewing the settings. Adding a label, badge, or informational note would improve visibility and help users easily identify who is receiving Archiver notifications by default.
1 vote -
Office at hand outlook
Customer is on GCC high environment. They want to confirm if we have a XML file that we can share with them so that they can use Office at hand Outlook in webmail
1 vote -
To include Nigeria in RingCentral International Numbers Supported Countries
The customer would like to assign/add a user extension with an international phone number for their employee based in Nigeria.
Currently Nigeria is not yet Supported.
Submitted this feature request on behalf of the customer so that they may be able to work with their Nigerian -based employee in the future through RingCentral.
1 vote -
HubSpot Video Meeting Scheduler
RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites
11 votes -
Set up Microsoft dynamics 365 to RingCentral mobile app
Set up Microsoft dynamics 365 to RingCentral mobile app.
3 votes -
SSO Login in RC App - Email Address Prompt
The customer is using Microsoft Entra and wants the RingCentral desktop app to automatically detect their Windows login for a seamless sign-in. Currently, the app requires them to manually enter their email and password and select the SSO option.
1 vote -
Universal Setting to enable AI Notes on CRM
To have a universal setting on NetSuite or for CRMs to enable "AI Notes" or "Call transcript" settings on the RC plug-in for all users.
1 vote -
Make the RC managed package configurable in Salesforce
Currently the RC managed package is not configurable in Salesforce. Pls make it configurable so users can adjust settings.
1 vote -
Expanded Search Criteria for RingEX for Salesforce
Customer is requesting enhanced search capabilities within the RingEX for Salesforce app, specifically the ability to search and match Salesforce records using email addresses and custom fields (e.g., customer number). This would help users locate and link accounts/contacts more efficiently and improve overall workflow and search flexibility.
1 vote -
archiver
Using the Archiver feature, specific to Smarsh it would be very helpful if you can customize the data or make certain data fields more descriptive when sending the data to Smarsh. Currently the data is sent as is and once the data flows into Smarsh many of the data fields are blank are use general terms. For example, allowing for the users first name and last name to flow through would be extremely helpful.
3 votes -
Hubspot Voicemail Integration
HubSpot integration with Ring Central should provide voicemail logging. All businesses want to know if their customer leaves a voicemail. The HubSpot native caller has this integration and the system natively supports recording voicemails, so there should be a means to do similar with the Ring Central integrations.
7 votes -
0 votes
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Allow to use Mobile when calling via Salesforce Integrations
Enable the ability to use mobile phone to call when clicking the phone number from Salesforce
1 vote
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