1394 results found
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RingCentral for Salesforce - Call Transcription
Requesting to add the option for Call Transcription for this particular RingEX integration:
https://www.ringcentral.com/apps/salesforceThe other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.
4 votes -
Connectlingua Integration
Our customer service and tech service managers would love to be able to use ConnectLingua within our RingCentral environment (UC). This would help bridge language barriers during live calls with near real-time voice translations.
1 vote -
Updating the RingCentral App of all users at once Using the auto-update MSI feature for the RingCentral Windows desktop app
Description:
We would like to request a feature enhancement for the RingCentral Desktop App MSI installation process.
Currently, IT administrators must manage updates on a per-user basis, which is time-consuming and inefficient in a server or multi-user environment.Requested Feature:
Enable a centralized auto-update mechanism that allows IT to push updates across all users from the server, without requiring manual intervention for each user individually.1 vote -
RingCX HubSpot Extension Ability to send SMS
While using the RingCX HubSpot extenstion you should be able to send SMS by hovering over the contact records phone number just like you can with the EX extension. You should also be able to send SMS through the workflows with the CX extension. It is inefficient to have agents go back and forth between EX and CX so they they can do SMS.
1 vote -
Ability in the RingCentral CRM Extension Plug-in to use the AI transcribe and summarize function
The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary…
4 votesGood news: this feature was implemented in early 2025.
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Custom created properties in RingCentral for HubSpot integration
Automatically associate the contact matching logic to the custom created properties in RingCentral for HubSpot integration
2 votes -
Enable Teams Direct Routing 2.0 in bulk.
We need to be able to turn on Teams Direct Routing 2.0 in bulk. Currently we have to check each RC account and then enable TDR 2.0. That takes way too long.
4 votes -
RingCX SFDC Embedded Agent -doesn't auto remember the previous call and not showing a match
Issue: When a customer calls in and their phone number is associated with multiple Salesforce accounts, the system does not automatically recall the account from the previous interaction. As a result, it fails to show a match or defaults to presenting multiple matches.
Expected Fix:
The system should automatically associate the incoming call with the same account that was used in the most recent interaction. For example, if the last call was matched to Account 1, the system should prioritize and automatically match the incoming call to Account 1 instead of prompting for selection among all associated accounts.
1 vote -
Multi-UID Support for RingEX ↔ HubSpot Integration
Enable support for linking multiple RingEX UIDs to a single HubSpot CRM instance using the native integration.
This would allow organizations operating multiple RingCentral tenants to log calls and SMS into one centralized HubSpot environment. Current limitations result in missing logs, contact errors, and data loss during number migrations. Native multi-UID support would solve this for enterprise customers with distributed account structures.
1 vote -
RingCentral Video recorded meeting option to download only audio meeting
RingCentral Meeting has option to download only the audio recording in a recorded meeting. This is a feature gap in RingCentral Video.
3 votes -
Synchronization of External Shared Contacts between RingEX and RingCX Directories
Feature Request: Synchronization of External Shared Contacts between RingEX and RingCX Directories
Request Overview: The customer requests the ability for external shared contacts that appear in the RingEX company directory to also be visible in the RingCX directory.
Current Behavior: Currently, external shared contacts added to the RingEX company directory do not automatically appear in the RingCX directory. This lack of synchronization requires users to manually add or manage contacts across both platforms, resulting in duplication of efforts and potential discrepancies between directories.
Requested Enhancement: Enable automatic synchronization of external shared contacts between the RingEX company directory and the RingCX…
8 votes -
fixed icon for RC for HubSpot
Ability to lock RC for HubSpot icon in the desired position.
2 votes -
RC for Hubspot - Call Logs automatically populated in Deals
We have people saving calls on the RC for hubspot app, the call appears in Hubspot and then appears to vanish for Deals, with us being unable to access it. This is happening across the business for multiple accounts.
1 voteWe are investigating this issue
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Callers phone number will show when the call is transferred to another extension
Caller phone number will show when the call is transferred to another extension or department
15 votes -
RC for Zendesk - Ticket Subject
Ticket subject gets changed back to default after new call is logged
3 votes -
Access to Company Call History from Zapier integrations
When I connect my ringcentral account to zapier, I can only see my call history, and I need to see call history for my whole team.
1 vote -
Dynamics
Ability to use the RingCentral account in a different organization
1 voteThis needs a little more information for us to be able to take action on it. Can you explain in more detail what you mean?
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Clio integrations w/o browser extension
Ability to integrate the Clio CRM to RingCentral platform without using App Connect to avoid the setup process in the browser extension.
3 votes -
Develop a Process for Automatically Removing Personal Contacts
Hello,
My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).
With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.
My proposal is to add an automation/configuration within RingCentral…
12 votes -
Automatic Call Recording
For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.
13 votes
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