1583 results found

1. Deals-Based Workflow Actions for RC SMS

   Currently, RingCentral only supports sending SMS via a Contact-based workflow. I think sending SMS via Deal-based workflows or other objects (Appointments, Projects, etc) is equally as important. Few use cases:

   1. Pipeline Stage Triggers - We'd like to be able to send an SMS message to our customers after an appointment is resulted. This would be straightforward from a deal-based workflow. Deal stage changes and fire an automated SMS.

   Currently, we would have to create a custom property to sync the deal stage to the contact record then fire automations at the contact level there.

   1. Personalized Sales SMS - Similarly our sales reps are asking for the ability to send personalized messages before/after the appointment. Think, appointment reminders or feedback survey links. We would trigger this using deal properties normally but in current state, again, that would require syncing properties back to the contact level.

   In addition, property syncing could get finnicky and cause misfires in situations where a Contact may have several associated deals. We would have to sync the Deal Owner property to the Contact as well in order to send the SMS via a customer's sales rep.

   Having deal-based workflows would significantly simplify this process (making it more manageable) while reducing property bloat at the Contact level.

   Currently, RingCentral only supports sending SMS via a Contact-based workflow. I think sending SMS via Deal-based workflows or other objects (Appointments, Projects, etc) is equally as important. Few use cases:

   1. Pipeline Stage Triggers - We'd like to be able to send an SMS message to our customers after an appointment is resulted. This would be straightforward from a deal-based workflow. Deal stage changes and fire an automated SMS.

   Currently, we would have to create a custom property to sync the deal stage to the contact record then fire automations at the contact level there.

   1. Personalized Sales SMS - Similarly our… more
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2. Add “Name” Attribute to Phone Numbers Created via API (/byoc-carriers/{byoc_carrier_id} Endpoint)

   Description of the Idea:
   Currently, when creating or managing BYOC phone numbers via the API (endpoint:
   /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

   This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

   Problem Statement:

   • Numbers created or provisioned via API have no associated label.
   • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
   • This increases the risk of selecting incorrect numbers for outbound calls and makes large-scale number management more error-prone.

   Suggested Improvement:

   • Extend the /byoc-carriers/{byoccarrierid} API to support a "name" or "label" field when creating or updating phone numbers.
   • This would allow developers and provisioning systems to assign meaningful, human-readable names to numbers (e.g., “Support Line – East”, “Sales DIDs Europe”, etc.).

   Use Case Example:

   • An integration provisions 50 numbers via the BYOC API.
     • Without labels, admins and users see only raw numbers (e.g., +1 415 123 4567).
     • With a name attribute, numbers appear as: +1 415 123 4567 – [Marketing Team], making them easy to identify and assign in caller ID selections or routing.

   Expected Enhancement:

   POST /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}/phone-numbers

   {
   "phoneNumber": "+14151234567",
   "name": "Support Queue West",
   ...
   }

   Benefits:

   • Enhances clarity and usability in the admin portal and apps
   • Improves accuracy when selecting Caller ID or assigning numbers
   • Supports automation and better number lifecycle tracking
   • Reduces risk of misidentification in environments with large number pools

   Priority:
   Medium, but impactful for large-scale or automated BYOC deployments — should be addressed ASAP to avoid operational confusion.

   Conclusion:
   Adding a "name" attribute to phone numbers created via the BYOC Carrier API will bring consistency between API and UI, improve number management, and enhance the overall user and admin experience.

   Let me know if you need an OpenAPI spec draft or example payload to support the request.

   Description of the Idea:
   Currently, when creating or managing BYOC phone numbers via the API (endpoint:
   /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

   This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

   Problem Statement:

   • Numbers created or provisioned via API have no associated label.
   • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
   • This increases the… more
   4 votes

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3. API Endpoint for Creating Call Queues from Templates (Bulk Apply Template Settings)

   Description of the Idea:
   Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.

   Current Issue:
   - There is no standard API to directly apply a Call Queue template at creation time.
   - The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
   - This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.

   Suggested Improvement:
   Implement and expose a dedicated API endpoint such as:

   Example usage

   baseurl = f"/restapi/v1.0/account/~/queue/templates/{templateid}/bulk-apply"
   return self.platform.post(
   base_url,
   {
   "queueIds": List[int], # List of target queue IDs
   "notifyManager": bool, # Optional: notify queue manager
   "emailAddresses": List[str], # Optional: notification recipients
   }
   )

   This would allow applying a saved template to multiple queues in a reliable, scalable, and automated way.

   Benefits:
   - Ensures consistency in configuration across queues
   - Speeds up onboarding and provisioning processes
   - Reduces risk of human error
   - Simplifies infrastructure-as-code and DevOps automation
   - Improves maintainability and reduces support requests due to misconfigured queues

   Priority:
   High — Needed ASAP for organizations managing a large number of call queues through automation.

   Conclusion:
   Adding an API endpoint like /queue/templates/{template_id}/bulk-apply would empower teams to apply templates programmatically, improving consistency and provisioning speed across the RingCentral platform.

   Let me know if a formal use case or deployment diagram would be helpful to support this idea.

   Description of the Idea:
   Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.

   Current Issue:
   - There is no standard API to directly apply a Call Queue template at creation time.
   - The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
   - This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.

   Suggested Improvement:
   Implement and expose a dedicated API endpoint such… more

   4 votes

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4. Autocreate contact Pipedrive

   Autocreate contacts that does not exist. Pipedrive or RingCentral App Connect

   2 votes

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5. HubSpot Native Migration

   RingEX for RingCentral is still not available for Partner Brands like AT&T,

   2 votes

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6. BuilderPrime CRM

   Customer wants BuilderPrime to have direct integration with RingCentral. Currently, there's none.

   1 vote

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7. RingCentral for Salesforce - Marking the Required option for Call Logging field

   We have installed the RingCentral for Salesforce app. When using RingCentral in Salesforce, is it possible to make any of the fields required on the web phone layout shown in the attached screenshot?

   We know how to modify this layout by adding and removing fields , but it appears that we cannot mark any of the fields as required.

   Could you please let us know whether it is possible to make fields required, or if this functionality does not exist yet?

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8. The HUD functionality available in CRM integrations such as Salesforce or HubSpot

   Option to have the Heads-up Display (HUD) feature within the RingCentral for HubSpot or feature.

   Currently, the HUD is only available in the RingCentral Standalone application and RingCentral for Teams Embedded App

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9. Enable 'Task' features from Hubspot to the native integrations

   Enable 'Task' features from Hubspot to the native integrations
   -allow schedule calls, emails, and general to-dos linked to contacts, companies, or deals

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10. SSO certificate

    Ability to delete / remove the certificate on RC side by not going to Azure

    1 vote

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11. Allow Contacts from Connected Accounts (M365, Outlook, Google) to be Added to Favorites

    Currently, users cannot add contacts integrated via M365, Outlook, or Google to their Favorites within the RingCentral app. When these contacts are the source, the option to add to favorites (STAR button) is not available.

    In contrast, contacts originating from RingCentral, TELUS, or AT&T can be added to Favorites without issue.

    Users should be able to add contacts from connected accounts (M365, Outlook, Google) to their Favorites, provided the contact has a valid phone number. This aligns the behavior with contacts originating from RingCentral, TELUS, or AT&T.

    Benefit / Business Justification:
    - Improves user efficiency and contact accessibility.
    - Provides consistent functionality across all contact sources.
    - Reduces user confusion when contacts from connected accounts cannot be starred.

    Proposed Solution / Enhancement:
    - Enable the STAR button for contacts from connected accounts if they have a valid phone number.
    - Maintain restrictions for guests or contacts without phone numbers.

    This request is based on multiple user inquiries and feedback regarding favorites functionality inconsistencies.

    Currently, users cannot add contacts integrated via M365, Outlook, or Google to their Favorites within the RingCentral app. When these contacts are the source, the option to add to favorites (STAR button) is not available.

    In contrast, contacts originating from RingCentral, TELUS, or AT&T can be added to Favorites without issue.

    Users should be able to add contacts from connected accounts (M365, Outlook, Google) to their Favorites, provided the contact has a valid phone number. This aligns the behavior with contacts originating from RingCentral, TELUS, or AT&T.

    Benefit / Business Justification:
    - Improves user efficiency and contact accessibility.
    - Provides… more

    1 vote

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12. Smartmoving

    We would like to integrate RingCentral into our Smartmoving CRM app.

    1 vote

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13. Report for users who are integrating RingCentral with other solutions.

    Report for users who are integrating RingCentral with other solutions.

    2 votes

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14. DND Dropdown Option for UK and EU Tenants

    Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

    Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
    There is no user-level or admin-level control over how calls are handled while DND is active.

    This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

    When DND is enabled, users (or admins) can choose one of the following actions via a dropdown:

    Send to Voicemail – Route all incoming calls directly to voicemail.

    Forward the Call – Allow users to specify a forwarding number or extension.

    Play Announcement – Play a pre-configured message

    Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

    Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
    There is no user-level or admin-level control over how calls are handled while DND is active.

    This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

    When DND is enabled, users (or admins) can choose one… more

    2 votes

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15. RC to Hubspot SMS Logging

    Get the SMS logging recorded under the user’s name so that we can have accurate activity tracking.

    3 votes

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16. HubSpot: Individual control for pop-up windows

    It would be very useful to have individual control over which calling window should up between the in HubSpot pop-up window vs the independent browser window (app.hubspot.com/calling-integration-popup-ui).

    This way the end user can choose to only show one window if they prefer.

    4 votes

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17. Visibility of Voicemail Logs for Co-Recipients on App Connect

    Description:
    Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

    Current Limitation:

    • App Connect does not currently support displaying voicemail logs for co-recipients.
    • Caller ID for standalone inbound calls is also not displayed within App Connect.
    • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

    Business Impact:
    Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility and responsiveness for shared or group voicemails.

    Requested Enhancement:
    Add support for displaying voicemail logs for co-recipients and inbound caller IDs within RingCentral App Connect to achieve feature parity with the standalone RingCentral app.

    Status:
    Under consideration by the development team; pending review for Q1 2026 update.

    Description:
    Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

    Current Limitation:

    • App Connect does not currently support displaying voicemail logs for co-recipients.
    • Caller ID for standalone inbound calls is also not displayed within App Connect.
    • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

    Business Impact:
    Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility… more

    1 vote

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18. Ability to disable Chat bots within MS Teams

    We dont' install bots on teams and we actively avoid AI nonsense.
    These cards are from the "RingCentral" user. This user chat is something that gets added automatically for all users that use the RingCentral Teams plugin. Which is all users. This "RingCentral" user lists all Calls in it, you can see one of these entries in the screenshot I provided. Absolutely nothing has changed on our platform from our end, yet this problem started last Friday. This was a change RC implemented to their bot.

    However, there was a "block Bot" option from the Chat User list (check 3rd screenshot).

    In Blocking the bot from that ellipse, it creates a problem It will no longer show Missed Calls.

    This shows this is something that Ring Central changed with the bot (forcing spam messages). It never existed before, and your option to fix this problem now is to disable Ring Central notifications. This is a HORRIBLE solution. People want to be notified in chat of missed calls, they do NOT want unsolicited spam of some bot trying to be "useful". Just want it to do it's job without advertising.

    This AI garbage is invasive. We want to go back to the Non-Spam harassment bot that has been working just fine since we implemented

    We dont' install bots on teams and we actively avoid AI nonsense.
    These cards are from the "RingCentral" user. This user chat is something that gets added automatically for all users that use the RingCentral Teams plugin. Which is all users. This "RingCentral" user lists all Calls in it, you can see one of these entries in the screenshot I provided. Absolutely nothing has changed on our platform from our end, yet this problem started last Friday. This was a change RC implemented to their bot.

    However, there was a "block Bot" option from the Chat User list (check 3rd… more

    1 vote

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19. Hubspot SMS deals

    Ability to send SMS through deals page in Hubspot . Just like the option that shows on the "conytacts" page .

    3 votes

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20. Add Website/URL Field When Adding New Contacts

    Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts

    4 votes

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