1281 results found
-
RC for Salesforce - Call Logging features
We have server side call logging feature in our roadmap targeted next year Q1 which will allow users to log calls irrespective on which RingCentral platform user makes outbound/inbound calls.
2 votes -
Super Admin to access other user extensions access
I hope there is a way for me to view the other user extension access as a Super Admin on the account
2 votes -
"Disconnected" calls in HubSpot
Use a better transient status instead of "Disconnected" when a call is ended.
2 votes -
Bullhorn - Unified CRM Incorrect Action Type
I’m still waiting on a resolution for the time zone issue as well as the action type being incorrect
2 votes -
Blackbaud / RaisersEdge CRM Integration
Add Blackbaud / RaisersEdge CRM Integration
2 votes -
enable sso on desktop phones
Enable SSO to desktop phones to add more security
2 votes -
Hubspot - Native Dialer Call Logs/Recordings
RC for Hubspot CTI is not registering the contact information for calls
2 votes -
Hubspot authentication
In the RingCentral for Hubspot plugin, users are required to have their HS email match their RC email for them to authenticate.
For some use cases where it is not ideal for users to have their own logins in Hubspot, they won't be able to utilize the plugin to log their calls and for the C2D feature.
There should be at least a workaround for situations similar to this.
3 votes -
Microsoft PowerBi
Can we have a something that takes the data from calls, and imports it into Power Bi? the current reporting dashboard is ok, But the ability to import that into Power Bi would be great!
6 votes -
No pop-up recommendation to send an invite to download and use RingCentral to Contacts that are non-RingCentral users
When RingCentral App detects that a Contact is not using RingCentral App, the customer doesn't want any pop-up recommendation to send an invite to the Contact to download and use RingCentral.
6 votes -
Installing Unified CRM using Firefox
Will the integration work with the Firefox browser addon if I have the RingCentral Firefox addon installed? I do not use Chrome as my default browser. If I but install the Clio RingCentral addon through Chrome could I use the integration if I sign on to Clio using Firefox?
2 votes -
RC for Hubspot - Auto Log Calls to control by Admin only
Customer wants to control the Auto-Log calls settings of all Users that is using RC for Hubspot extension
2 votes -
Connection and synchronization of a company telephone book
Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc
17 votes -
Hubspot
Add the the source tag to be applied to all calls in Ringcentral &
Hubspot.Add ability to see the close rate. Leave comments on leads
or mark them as a booked service so we can assign a value to each lead?2 votes -
Face ID instead of Passcode on InTune RC app
So that I don’t have to enter my passcode every time I open the app, it would be nicer if it could do Face ID like other apps on iOS..
2 votes -
Sync deskphone corporate directory with that of the Admin Portal's external shared contacts directory
Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of…
3 votes -
RC for Salesforce - Campaign
I use Ring Central from Salesforce. I have a one-time request: We need to send messages to ~ 216 people from a Salesforce Campaign. They are members of this specific campaign. Is this possible with the Salesforce—Ring Central Integration?
2 votes -
IVR PROMPT THAT ALLOW CUSTOMER TO RECEIVED TEXT OR EMAIL
I am requesting to set up additional key presses that would enable my customer to receive a text message or email containing a link. For example, for booking an appointment or to send our online platform.
3 votes -
User Provisioning configuration in Azure
UserName and Email Address in Azure, I believe it doesn’t like that theses values are different. Is there a way around this? At this time we need these values to be different for system reasons.
2 votes -
Microsoft Teams
Provide ability to all non higher level access or non admin in Microsoft to set up presence sync
2 votes
- Don't see your idea?