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1413 results found

  1. Create a custom answering rule on Mobile APP

    Users should be able to create a custom rule on the mobile up for holidays to forward to a voicemail.

    1 vote
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  2. Cross Reference Call ID in Agent State History Reporting API

    When trying to perform deep dive analyses on agent efficiency and effectiveness some of the most granular and thus most useful data can be queried from the Agent State History reporting API (https://developer.niceincontact.com/API/ReportingAPI#/Reporting/getAgentStateHistory). This data represents every second of an agent’s time. For states in which an agent is active on a call, it would be very helpful if the state history records cross referenced the Call ID. This would enable the analyst to develop an understanding of an issue from both the customer’s and the agent’s perspectives.

    8 votes
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  3. Add a Ring Central Button to Calendar Invites in Caldnar

    I would like Ringcentral to work with Outlook but I am getting this error in RingCentral:Lost connection to Microsoft calendar.

    2 votes
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  4. Salesforce Integration - Log Call Recording from RC as a File

    Instead of the call recording showing up as a link on Salesforce, customer would like to log the call recording as a file. They are afraid that the link will expire.

    1 vote
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  5. Jobber app integration

    Automatically recognize existing customers, use the texting features to access client accounts, make requests, and schedule work.

    10 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  6. Account Telephony Sessions Event

    For the Event filters:Account Telephony Sessions Event/restapi/v1.0/account/{accountId}/telephony/sessions Enables notifications in case of a change of session information for any extension assigned to the current account.Extension Telephony Sessions Event/restapi/v1.0/account/{accountId}/extension/{extensionId}/telephony/sessions Enables notifications in case of change of session information of specified extension.

    Add to the Notification Payload Structure the information of the originally dialed phone number not only the extension and also the given name of that phone number.

    2 votes
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  7. Warm Transfer for RingCentral Salesforce

    As of this time, the only option to transfer a call through RingCentral for Salesforce is with a blind transfer or a cold transfer (as stated on page of 8 of this guide https://netstorage.ringcentral.com/guides/RingCentral_for_Salesforce_RCV_and_WebRTC_guide.pdf). If we try to work around this by opening a second line to merge the calls, the first call will drop entirely. Warm transfer are incredibly important when delivering a positive customer experience, having the option to do so from the Salesforce integration would be highly valued.

    13 votes
    Implemented  ·  2 comments  ·  Integrations  ·  Admin →
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  8. integration with levitate.ai

    We started using Levitate and would love if Ring Central integrated with it since we use Ring Central for our video calls and conference call lines.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  9. ServiceNow Virtual Agent (Bot) Integration for Glip

    MS Teams offers a ServiceNow Virtual Agent (bot( integration with their messaging platform. Please see the video linked below at approximately the 10 minute mark to see this in action. https://www.youtube.com/watch?v=pk0a_uEy11UCustomer making a request for RingCentral to offer a similar integration.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  10. Bonafide ERP Integrations

    Please let me know if you guys have any integrations or apps with BONAFIDE.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  11. Setting to allow Dial Pad to remain on top of other open screens.

    I run multiple screens with multiple applications running. When the Dial Pad is hidden under other screens, it is too clumsy to have to navigate back to the Ring Central app and open it back up.

    4 votes
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  12. Get pickup members of a call queue via API

    If you attempt to de-queue a call off of a call queue, and the person doing so is not a pickup member of the queue, then the platform will return a 403 error (which is by design). However, this is an error state easily avoided if developers has a way to determine whether someone is a pickup member of a queue. Therefore, we need an API we could query for this information.

    6 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  13. show current call in ALL Calls log when you call them, currently is after the call.

    It would allow you to text the person you are on a call with without going back out of the app.

    3 votes
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  14. MS Teams RC "Embedded Dialer:" Remove secondary dialer for DR users

    Having two dialers w/in MS Teams is confusing and removing the secondary dialer for Direct Routing users would be helpful.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  15. Legal case management software

    Like cloudlex or peer. Track incoming calls from within the app

    3 votes
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  16. Integrate with Outlook's flagged email/task tool

    Since Ring Central has a Workspace tab for tasks, it would be nice to add the flagged email follow-ups to it.

    3 votes
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  17. Call Log or Data Export should contain all the data.

    Current export file will not have document name and # of pages information. If we include that we are able to identify which file got failed and we can refax that immediately without any delay. Also, we have Incoming and outgoing details, we need deleted items to be included in the exported file.

    2 votes
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  18. Ability to add alternate host in Outlook 365 add-on when scheduling a meeting

    The ability to add an alternate host in the RingCentral Outlook 365 add-on. I can select an alternate host in the desktop app but not the Outlook 365 add-on. When scheduling meetings for my CEO, he sometimes has to leave his 1st group RingCentral call to join a different RingCentral call. When he joins the 2nd call, he disconnects the attendees in the first call because an alternate host can't be select for the first group call. Having this app would be a very nice feature for busy professionals. Please contact me when the feature is available. Thank you. In…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. RingCentral for SalesForce: Prevent screen pop for internal calls

    Request is to forego the screen pop for internal inbound calls (ext. to ext. calls).

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  20. MS Teams RC "Embedded Dialer" Application: Coaching/Call Monitoring functionality

    Request is to improve the MS Teams RC "Embedded Dialer" Application by adding functionality such as Coaching functionality/Call monitoring functionality.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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