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1452 results found

  1. RC integrate with IVR (Integrated Voice Response) systems for Pharmacy’s?

    My current customer is looking to integrate their phone solution with voice response. The need is for questionnaires and prescription refill.

    3 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Notification bot to pull notification from Crowdstrike Falcon

    It is useful as it will be a faster way to get notified if an alert of the particular criteria gets triggered. One won't have to check emails or have to keep the portal open all the time to get notification.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. Save Voicemails in MS Teams when using Bridge Operator Console for RingCentral.

    The Users are using Bridge Operator Console for RingCentral to make/receive and transferring calls. When we transfer calls to another user through Bridge, the voicemails are being saved in the RC app. We would like that to be saved in MS Teams instead.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  4. Additional features For Zendesk Integration

    Customer is asking for a similar feature in RC for Zendesk, that's currently available in RC for Salesforce. Being able to dial via browser and not having the RC App pop up to make the call. See Screen Shot from RC for Salesforce. You have 4 options available from within the calling option of the addon, whereas in Zendesk you only have 3. If customer is mainly in Zendesk app, they still need to toggle between RC App and Zendesk for it to work, this can get a little confusing for them if they are using a single screen. Its…

    32 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. TextMe Feature

    an we put a button on our website or email that will allow a customer to text us like the ringme feature works

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Integrate with chatgpt in glip message

    message can @chatgpt to search question answer, also can add chatgpt to team

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. API integration with TigerPaw CRM

    We work 90% of our day in TigerPaw. Having a Ring Integration would help us quick switching Apps all Day.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. If it is possible to dial out using cellphone number/from the phone without using the app but the RingCentral number will appear.

    Customer wants to dial a code from his phone before/after the phone number they want to call which will initiate a call that will show their ringcentral number instead of their cellphone number

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Integration with QQ Catalyst

    improve client experience with screen pops and increase compliance with call data automatically synced with QQ

    9 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. Integrate with CXM for public sector opps

    PS clients are using CXM.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Why is that automatic call recording records on hold marketing when calling and not called?

    I find it odd that RingCentral allows the automatic call recording to record on hold marketing music when we are the ones who intiated the call but not when we are called. What could be the reason for this other than "system limitation"?

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  12. Allow Bluetooth integration with functions in cars without making it the default app, like Google Voice and Grasshopper do.

    allows for integrated answering, call making, and texting using Google assistant commands and car steering wheel functions (answer button, volume control).

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. Extend the number of characters/email address that can be added on the email field under notification settings.

    Customer would like to extend number of characters that can be input on the email field on the notification settings. (Current max is 250)

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Sync Office 365 calender with Jupiter MVP RC App Workspace

    Clients who have integrated their Office365 accounts, want to be able to see their scheduled meetings under the workspace section.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. BATS CRM

    Is it possible to have the Bats CRM to be included on the list of apps for integration with RingCentral

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  16. RingCentral App for Linux Please

    be able to install RingCentral App Desktop for Linux users on their computerSFDC case number: 17497048SFDC case link: https://rc.lightning.force.com/lightning/r/Case/5002H00001MYmvHQAT/viewCompany: J DuBroy ConsultingRC UID: 275289043 (1 line) EST (Toronto)Current Total MRR: USD 3.97Name: Joel DuBroyEmail address: joeldubroy@jdubroyconsulting.com

    1 vote
    Under Review  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  17. Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)

    With the passing of Ray Baum's Act (effective 1/6/2022), our current or prospective Direct Routing customers for Microsoft Teams will begin to examine whether RingCentral MVP can "process" PIDF-LO information originating from the MS Teams environment. Currently we do not. Customer preference will be to maintain emergency address/location information from within their MS Teams Admin Center environment, as opposed to being forced to manually change/update address/location information within ServiceWeb. Users in this type of environment will simply refuse to do the manual updating within ServiceWeb. I personally am already hearing of customers where this will become an issue and may…

    27 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  18. RingCentral for SalesForce feature parity with RingEX

    This includes an ability for call queue members to log in/out of individual queues.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  19. WFM My Zone Intergation with Outlook calendar

    Agents/Supervisors should be able to update their outlook calendar and that then be updated in their my zone schedules (and vice versa)

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Ability to have an MSI to silently push updates automatically

    Customer would like to have a MSI that is silent and also pushes updates automatically. Currently, updates require a manual push.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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