1123 results found
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More information on abandoned calls within live reports
The ability to get more information on abandoned calls within live reports. Currently we can view how many calls have been abandoned on a live report but there is no way to get any other information unless you investigate performance reports. it would be of benefit to be able to get this information straight from the live report page so that customers can be called back.
19 votes -
Recording to be added on the spreadsheet for delivery reports
Recording to be added on the spreadsheet for delivery reports.
2 votes -
Report that shows voicemails and missed calls
Combined reporting for called queues and users. Our calls ring to everyone and if no one answers after a certain # of calls, then it's considered an abandoned call. The call is then routed to a dedicated voicemail user extension and patients can leave a general voicemail. After about five calls with tech support, they said it is not possible to generate a report that shows the # of voicemails and missed calls the way our system is set up.
17 votes -
sms log report in regular time and not zulu time
It would be better to have the time in the SMS Log show up as EST, CST, etc.....currently on the screen it shows the right date and time but on the downloaded report it shows Zulu time...I can read it but the managers here cannot seem to grasp it. Please make that switch to make easier for those who cannot calculate Zulu time.
1 vote -
Performance Reports- Calls Tab- Filtered for Missed and Answered Call
When accessing the Performance Report in Call tab, no option to sort or filter for missed and answered calls. It will only show or provide the result of both answered and missed calls. Suggest to add an option to sort the type of calls for more efficient and friendly way of getting data in Performance Report Call tab.
6 votes -
Ability to add user extension instead of DID in the callers section of custom rule
Ability to add user extension instead of DID in the callers section of custom rule. The customer doesnt use phone# when caller each other internally but only extension number that's why they wich to have an option to add an extension as an option for the "callers" section of custom rule.
2 votes -
need a report on deleted users
We are trying to query data on some of our old users and want to query our external database that saves call recordings. Right now there is no way to pull up the deleted users from the past. The audit trial has a limit of 180 days, this seems like a pretty big limitation. If this data is to be stored with the current system then users must be left in the "disabled" state for a long time, this will cause clutter on the user dashboard.
1 vote -
Call log history over 60 days in the RingCentral Mobile App
A known limitation exists regarding the search functionality for call logs in the RingCentral App. If the number of call logs older than 60 days exceeds 250 records in the initial FSync, and the user has not manually retrieved older data by scrolling, these previous logs will not be searchable. This is due to the search function only accessing data from the local database.
Call log reports data retention limitation should be more than 250 records after initial FSync
1 vote -
Able to generate report to view last usage of device
when is the last time a user utilized their desk phone
1 vote -
able to view reports for list of devices assigned to users
which users are using a Cisco SPA-508G deskphone
1 vote -
Show ringing time and live talking time separately for outbound calls. Currently, ringing time is combined in live talking.
Show ringing time and live talking time separately for outbound calls. Currently, ringing time is combined in live talking.
2 votes -
License type in All users list download report
Need to add "License type column" in All users list download report.
5 votes -
Work hours bulk user list
Ability to generate a list of work hours for all users.
2 votes -
Include "Microphone" and "Speaker" in MOS call card for phone calls
In QOS Analytics for VIDEO we display "Microphone" and "Speaker"
"<div aria-label="Speaker" class="detail-item--k34E8" role="listitem"><div class="title--GOM98">Speaker</div><div class="description--Vdzit"><div>System default speakers</div></div></div>"
This is NOT including in the call card for Phone (only RCV).
Please add in data to show what Speaker and Mic combination was used by a phone user.
Reason for request.
If call MOS is >3.8 we have no way to see if the call was on the internal mic or the headset.15 votes -
RingSense: Add ability to differentiate the voice queues in RingSense reporting
Add the ability to differentiate the voice queues for data shown in RingSense reporting. This would give a clearer indication of volume for clients and make it easier to organize data on their end.
3 votes -
Report to show how many calls each queue member has answered
A report which shows how many calls a queue member has answered, who has answered the most, average time to answer calls for each queue member.
If there is a way to automatically disregard calls where the caller has hung up after waiting less than 30 seconds so it isn't included as a missed call or abandoned
1 vote -
Data displayed when in "widget" edit mode
When edit a widget, currently data displayed when in "edit" mode does not take into account any dimension filters that are applied at the dashboard level. This can cause apparent discrepancies in the data displayed when in edit mode.
This causes confusion for our customers, as it appears there is incorrect data displayed.2 votes -
Call volume widget request: Only show successful Outbound calls
The Customer is requesting to add a new Call volume type. Where, it will only show successful Outbound calls. Right now, that's not available. There's a type for that but it also shows the unanswered calls.
1 vote -
Report on Final Disposition of Call, here it concerns Abandon(Park) and Abandon(Hold), rather than Both.
Could we please move away from having every instance of Abandon(Park) and Abandon(Hold) reported? And just report on the final disposition of the call, whether it’s a (Park) or a (Hold)?
It's causing a lot of confusion and it's unclear how many answered calls actually ended up in an Abandon(Park) or (Hold) situation when the KPIs are pulled up.1 vote -
The ability to create a report from analytics to include total talk time instead of avg. talk.
The ability to create a report from analytics to include total talk time instead of avg. talk time. A few of the metrics that I track with my staff is outbound dials and total talk time. When creating a report with the widgets total talk time is currently not an option.
5 votes
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