880 results found
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Have persons name on the recording when it is downloaded to my recording file
I have to keep all recordings for a 10 year period for Medicare.
Having the persons name on the recording before being downloaded would save alot of time1 vote -
Hold Time shows as zero on Business Analytics and Talk Time not accurate
The customer wants to have the talk time duration accurately on the Analytics, whether separately or combined outbound and inbound.
Should have hold and transferred call duration correct for two users.
Also, if agent 1 transfers a call to agent 2, talk time should be 5 mins for agent 1 and 5 minutes for agent 2.3 votes -
call that is forwarded also shows the original caller's ID, not the forwarding extensions info
How can I ensure that a call that is forwarded also shows the original caller's ID, not the forwarding extension information
4 votes -
Ability to generate reports in the Analytics to show only internal calls transferred to a queue
Ability to generate reports in the Analytics to show only internal calls transferred to a queue
1 vote -
extract all external call data
Extract all external call data. Data to show users and queues and all other information.
1 vote -
option to view individual SMS logs for non-admin roles
Is there any way to give a user (manager) access to run her own SMS Logs reports, same as she does with Call Logs, but without giving her admin rights?
4 votes -
Option to have the Include attachment for voicemail notifications be enabled by default.
I would have preferred to not have a hidden menu at this section in the user configuration AND to also have it in the RC desktop or web app"
1 vote -
Call Center Monthly Reports
I am looking to run a monthly KPI report for multiple queues, that is broken down daily and shows total Monthly KPI's at the bottom.
I am being instructed to run a daily report and then compile at the end of the month, but if RingCentral already can pull monthly information why not have it just display how those numbers were totaled?
Mitel was able to run the attached report.
3 votes -
Ability to see trend in calls to particular company numbers over time
We are trying to reduce calls to our toll-free number. I would like to see how the calls to the toll-free number change over time, one month to the next. I can see the total calls for any time period, but the current graph only shows secondary data (eg. total calls vs answered), and the numbers are combined across the company numbers rather than split up.
1 vote -
download reports to where transfered calls are sent automatically
When gathering report for a certain call and need to download the report to where the calls are being transfered to not be done manually but the data is automatically showing to where it was transfered
3 votes -
Separate Filter in Performance Report for Internal outbound call and External outbound calls
Need to Have a Separate Filter in Performance Report for Internal outbound call and External outbound calls, Currently the External calls are combined for Inbound and outbound External calls, and Internal Calls are only for outbound internal calls
5 votes -
Business Analytics - Average Speed of Answer per Queue
Business Analytics - Queues currently has Average Speed of Answer for the KPI Widget, but not for the Table Widget.
Average Speed of Answer is also availabe in Performance Reports.
Please vote to get Average Speed of Answer added to the Business Analytics - Table Widget for Queues.
Thanks,
3 votes -
alert
Alert to specific users based on call activity, for outbound calls/sales team.
We have a live dashboard that shows the current user statuses and duration, while the dashboard is valuable the manager of the team said it would be cool if in addition to that we could trigger emails to certain users if they are off the phone for more than a certain ammount of time.
For example, on a day where the user made made at least one call, send the user an email if later in the day they do not make a call for more than x…
1 vote -
Receive SMS only
Requesting for this feature to be enabled for the client for business needs. Only need to enable sms feature for inbound sms only.
2 votes -
IVR prompts
The option to choose a male or female voice for the text to speech prompts
2 votes -
We need reporting for prior 12 months! Year over Year data would be incredible.
We need reporting for prior 12 months! Year over Year data would be incredible
4 votes -
Select multiple users in the reports call log
Add the option to select multiple users in managing call logs in the reports.
4 votes -
Reporting Enhancement: Add categories for type of inbound calls to MVP queues.
Reporting Enhancement: Inbound MVP: Add categories for type of call for MVP queues. This will allow us to to understand the types / reasons for inbound calls
3 votes -
contacts
ringcentral software automatically logs in when a contact is entered
1 vote -
automated fax
Enable to receive fax from a auto-generated fax from a phone number. We tried to use the RingCentral phone numbers to received the fax but we are not able to receive it. The number was use to send the fax is unknown as we never receive any from the sender itself.
1 vote
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