880 results found
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Customize Time in Performance Reports
We would like an option to customize the time ranges in Performance Reports and set that as a report/tab. Currently, the only option we have is to select the hour, but there is no way we can customize the minute.
4 votes -
Analytics filter by Time of call
For IA, allow a company to filter widgets by time intervals rather than just by day. We often want to explore specific intervals in which actual is greater than forecast. This filter would make it easier to review the relevant data.
1 vote -
consult calls
Need the ability to report out on consult calls. Similar to the data download transfers report, showing the same data original skill, original agent, consult skill, consult agent and so on.
1 vote -
Performance Reports to Sync with Business Analytics Report
Currently, performance reports is not working properly when it comes to data gathering and calculations. It shows not in sync with business analytics
11 votes -
Filter Performance reports from higher to Lower value
The customer is requesting an option in the Performance Report to filter the columns from highest to lowest value or vice versa.
1 vote -
Billing Cost Center data can't be downloaded to excel or csv.
The new "Billing portal" is equally as useless as the old one. RingCentral has a beautiful cost center feature which breaks down our bill perfectly. However if I can't get this data in a CSV file it is not beneficial for us.
Please allow us the ability to download our bills in csv format, or at least the first 3 pages.
3 votes -
Create a report which will provide user in queue informatiom -
Create a report which will provide user in queue informatiom -
This will proved information on when a user is in a queue and available to take calls1 vote -
Real-Time Agent Status Notifications
Currently, the Live Report in RingCentral's analytics portal offers a valuable overview of agent activity. However, it requires active monitoring and refreshing to stay updated on changes in agent status.
I propose adding a real-time agent status notification system that provides immediate, visual alerts within the portal whenever there's a change in an agent's status. This would include notifications for:
Agent becomes available: A notification pops up when an agent finishes a call or becomes available to take calls from the queue.
Agent goes on queue: An alert appears when an agent activates their queue status, indicating they're ready to…1 vote -
1 vote
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ability to forward missed calls to a third party app
When a call is missed, this feature will automatically forward the missed call details to a third-party app. The app will then ping the user with a notification and send an email, allowing them to schedule a convenient time for a callback.
1 vote -
Hourly data in performance report
wants to have a reports that will provide the data for hourly details
for example from 05/06-05/10 when we check the analytics trend on what specific hour they receive the highest numbers of calls customers wants to click that data and pull up the details however at the bottom of the report there is no option to see the hourly data it is only showing the summary of inbound calls per user
3 votes -
View individual responses in calibration report
In the calibration report, include side-by-side responses selected by all evaluators when variance exists for a question. This will make it easier for evaluators to discuss their responses, understand why evaluators selected different responses, and resolve variance found during calibration
2 votes -
ability to generate phone usage if the person is
Give an option to generate reports for user extension phone time not including their unavailable time with forwarded calls/and VM
1 vote -
Ability to get an alert when no agents are logged in during queue hours of operations
I need to be able to set up an alert that will notify me if there are no agents logged in during business hours.
Currently there is no ability to set up an alert when no agents are logged in.
2 votes -
Press 1 for incoming call information to be applied in all mobile carriers
Press 1 for incoming call information to be applied in all mobile carriers
2 votes -
KPI for % of calls answered within 20 seconds. Need this report for each user on a daily basis and call information should be as detailed a
KPI for % of calls answered within 20 seconds. Need this report for each user on a daily basis and call information should be as detailed a
2 votes -
Filter out a specific skill in the custom reports and do it in multiple reports at the same time
Filter out a specific skill in the custom reports and do it in multiple reports at the same time
1 vote -
Ability to generate reporting for entire day without running into "Too many data points"
Allow reporting analytics to display data without requiring extra filtering before data appears.
Currently when customers attempt to view an entire days worth of calls in reports such as the dialer result download or the interaction detail report, they are required to filter down the data below a certain number of data points before anything is presented.
Allowing customers to pull an entire days worth of data without filtering will allow Analytics to be on par with the old prebuilt reporting.
1 vote -
Generate reports for call quantity by specific producer groups - sales vs. Service team
We have a sales team and service team and need call reports specific to each group. Current reporting parameters is for the whole agency, and we need to be able to break these reports by producer and group.
1 vote -
Have recording go automatically into my file when I download instead of me having to do it manually
Have recording go directly into my file named for recordings. Right now I have to manually add it to my recordings file
1 vote
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