1284 results found
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The ability to have a Microsoft Sharepoint page with the extensions of all our users.
We would like to have a Microsoft SharePoint page with the extensions of all our users and have it automatically update the changes, too.
1 vote -
Call queue is forwarding a call during business hours and being tagged as abandoned
If a call queue is forwarding a call during business hours via custom rule, the call is being tagged as abandoned. It should not be tagged as abandoned because the call was answered by the forwarding number.
11 votes -
Add a Highlight in Adoption and Usage report
user engaged with Message, Phone, or Video in the last 30 days. Users are categorized into the following buckets:
Very Frequently: 17 to 30 days
Frequently: 11 to 16 days
Occasionally: 5 to 10 days
Rarely: 1 to 4 days
Non-Users: 0 days
The 30-day window is measured by taking the last day of the selected timeframe and counting backward 30 days.
However, we've observed that some customers are not aware that the usage calculation is strictly limited to this 30-day period. To prevent confusion and ensure transparency, there should be a clear and visible note in the report indicating…
1 vote -
Ability to remove the automated message played at the end of a conference call
We have requested the removal of the automated message played at the end of a conference call — “The caller has disconnected the call.” You previously informed us that this message had been removed, but it is still being played. Could you please look into this, as it is negatively impacting the user experience?
2 votes -
Performance Report
I would love a way to be able to include the DATE along with the USERS tab inside of performance reports.
Right now, when you export it as a excel sheet, it includes the date in a totally seperate sheet, which affects how i would have done something.
If there was a way to have a date INSIDE the USERS sheet on the excel export, it would be super handy!
1 vote -
Analytics Role Setup per User
The superadmin should be able to set up a specific filter for their users on the analytics portal
1 vote -
I'd like to set a daily call report subscription for the current week to show the call volume status current for the week.
I'd like to set a daily call report subscription for the current week to show the call volume status current for the week.
1 vote -
RCX Callbacks
Currently, the RCX platform will create two UII's for callbacks, and that interaction and the need for two UII's is well understood, however, both UII's are counted as two different callbacks in reporting, doubling potentially the amount of reported callbacks. - Please make it so although two UII's are generated, reporting sees it as one interaction.
2 votes -
Translate AI note to other language
To have the option to translate AI note to other language
3 votes -
Report for voicemail to text feature
Its much easier if there's a type of Report for voicemail to text feature which you can check for users enabled on the account
1 vote -
Download the Call records Essential on Business Analytics Essential
Customer wants to have option to download the Call Record on the Business Analytics Essential
2 votes -
Have the ability to hide fields
When creating a custom report/ calculation, there is currently no way to hide fields that are a part of the calculation. We would like the ability to hide certain fields so that when we export it to Clients, they are not visible.
2 votes -
Report that will show a call being transferred from RingCX to the Ring EX
The customer would like to have a report that will show a call being transferred from RingCX to the Ring EX.
2 votes -
The current fax transmission email notifications do not include the extension user's name.
The current fax transmission email notifications do not include the extension user's name. To improve tracking and accountability, it is requested that these emails be updated to include the name and extension of the user who is sending the fax and the user the fax is intended for.
1 vote -
Total number of faxes sent and received within a specified date range in admin portal reports
"It would be highly beneficial to have an option in the Admin Portal Reports to view the total number of faxes sent and received within a specified date range."
1 vote -
Dashboard either within the RingCentral admin portal or analytics that can automatically/manually check the health and connectivity of a loc
Dashboard either within the RingCentral admin portal or analytics that can automatically/manually check the health and connectivity of a local number or toll-free number, specifically from within and across all major carriers
1 vote -
I would like to be able to see the total time a user is toggled on to accept calls
I would like to be able to see the total time a user is toggled on to accept calls
73 votes -
historical dashboard
On historical dashboards, it would be great if different information could be configured similar to the way we do it in the historical reports. For example, if the historical dashboard includes a graph, I would like to be able to customize it to remove columns that I don't need (i.e. Agent Group, Agent ID, Agent Group ID).
3 votes -
auto saving chat options in video meeting
we need an option to automatically save chats with ringcentral video meetings.
4 votes -
Automated alerts for outbound calls
Is it helpful to set up an automated alert if a user makes more than 375 calls in a day?
1 vote
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