1190 results found
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Analytics should have the option to select multiple dates.
Ability to select multiple dates when creating reports.
2 votes -
Feature Request: Auto-Add Queue Members to Performance Analytics Reports & Subscriptions
Hi Team,
I’d like to request a feature enhancement for RingCentral Performance Analytics Reporting & Subscriptions to improve usability and ensure accurate reporting.
Current Challenge:
• At present, when new members are added to a Queue, they are not automatically included in Performance Analytics Reports and Subscriptions. Instead, users must manually filter and add new members to each report and subscription. This manual process introduces the risk of omission, leading to incomplete analytics, reporting inconsistencies, and missing scheduled reports.Proposed Solution:
• Implement a functionality where any user added to a Queue is automatically included in Performance Analytics Reports and…3 votes -
Have the ability to identify in the Performance Report which is a call and session
I wanted to be able to identify in the Performance Report which ones are the calls and session.
Specially my team is doing an outbound call, it would be helpful to know whether a call was under a session or an established call.
1 vote -
User List Report Who Downloaded RingCentral From App Store and Play Store
Customer wants to generate a report for list of users who downloaded RingCentral app from App Store (iPhone) and Play Store (Android).
1 vote -
Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number
We have a call queue that is set so when the maximum wait time is reached, the caller gets transferred to an external number. Is there a way to see the external number transfer happen in RingCentral reports? We are trying to receive analytics on how many customers are reaching the maximum wait time and are getting transferred to this external number we have set.
13 votes -
Analytics Report
how to create a unique report
I would like to pull a report by agent by week for # of dials
please provide directions on how to1 vote -
Detailed report of abandoned calls in a call queue in analytics
Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.
34 votes -
Call Queue - Remote Member Management
Customer wants to enable Call queue Routing and Call Queue - Remote Member Management
3 votes -
Yearly Report for Calling Minutes Usage Per Month and Per Phone Number
We would like to request the addition of a report feature that can track the number of calling minutes used per phone number, broken down by month, with a year-end summary. This report would greatly assist us in monitoring usage patterns and identifying any phone numbers that may be approaching or exceeding usage limits over the course of the year.
Having this data would enable us to proactively manage and address any potential overage issues before they occur.
5 votes -
Allow
Develop an audit trail so a report can be run to determine if and when a user is listening to someone else's phone calls.
1 vote -
Improve Call Termination Reporting to Clearly Identify Caller Hang-ups for spog transfers
Currently, when a call ends due to the customer hanging up during a Single Point of Gate (SPOG) transfer — a scenario where the customer calls Agent 1, who then puts the customer on hold and calls Agent 2 to create a three-way call — the call report shows the Term Party as System rather than the actual caller. This occurs because when the customer hangs up during the transfer, both agents are disconnected, and the system ends the call on their behalf.
This reporting behavior makes it difficult to determine if the call was actually terminated by the customer…
1 vote -
Allow widgets to display data when clicked over hovered over.
I would be nice if when viewing a widget, you could hover over or click into the widget to see more details. For instance, in the agent count widget, you could see what agents they are counting in the number displayed.
1 vote -
Would like to monitor agent activity on a daily basis, each month, year over year
Would like to monitor agent activity on a daily basis, each month, year over year
right now have to pull the report daily and can only do so for 6 months - can't go back in time
with a business that is yearly vs monthly or quarterly - -I can't compare call volume sametime last year1 vote -
Meeting Report
Allow filtering on host name, rather than user name, when creating a meeting report.
1 vote -
Fax report
Fax report in performance report. For the customer to have an option to check the number of fax they received per day.
To create a call log report for all incoming faxes to a certain phone number/account. Account information is found below. I know I can pull this information directly from the call log function within Admin Portal, but I would like to set a scheduled report
26 votes -
Option to retrieve deleted recorded calls
Option to retrieve deleted recorded calls
2 votes -
1 vote
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Ability to search for a call by number - either incoming or outgoing
When a client states "I tried to call but no one answered" I would like to be able to search for their number to see that they actually called our number.
18 votes -
adding rows to live reports
Adding these settings in the report when exporting all users:
- "in company directory" box is checked
-"forward to extension" is turned on
1 vote -
report to where it will show which person missed or rejected the call if there are multiple numbers under the call handling of a user
Need the ability to have a report to where it will show which person missed or rejected the call given that there are multiple numbers under the call handling of a user extension to where the call got routed.
1 vote
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