973 results found
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We need to add "Total Talk Time" to performance reports
Total Talk Time is in Live Reports, but not in performance reports. We need to look at total talk time the next day and over the month. Please add this feature to the KPI's
3 votes -
Read Recites
I would like to see my messages and when they have been seen or not seen. this could be a valuable impute for managers and employees alike because its something small but you dont know if theyve read your message
2 votes -
Add multiple email recipient on Call Log Delivery Setting
Description: Currently, the Call Log Delivery Setting allows only one email address to receive call logs. We request the implementation of a feature that permits multiple email recipients to be added for this setting.
Reason: Allowing multiple email addresses for call log delivery would significantly enhance collaboration and communication within teams. It ensures that all relevant stakeholders—such as managers, team members, and support staff—receive important call information simultaneously, improving response times and facilitating better decision-making. This feature would streamline operations, reduce the chances of missed communications, and foster a more integrated approach to team management.
4 votes -
Need to be able to report on UTM campaigns attached to calls
Users need the ability to set-up campaigns within Ring Central that have various attributions, i.e., utmcampaign, utmmedium, utm_source, etc. Users would like to be able to report on the effectiveness of their marketing based on the incoming calls received.
1 vote -
Feedback on Call Log Recording Status Icon Hover Delay
Hello RingCentral Team,
I would like to provide feedback regarding the user experience of the call log recording status icon. Currently, when a recording is unavailable (for example, due to the call length being too short), users must hover their mouse cursor over the icon for nearly three seconds before the explanatory message appears. This delay can cause confusion and negatively impacts usability.
To improve user experience, please consider significantly reducing the hover delay or providing immediate visual feedback when a recording is unavailable. Clearer and quicker communication of recording status would greatly enhance the usability of the call logs…
1 vote -
user groups
Giving a user the ability to select any user within performance reports and not being limited to only User Groups. We've created groups Academies for schedules reports, but the managers of those groups can't see other users in the company. This is a pain as we would need to also create other groups with all users for each of those managers
1 vote -
ability to print AI transcription
Customer wants to have an option to print the live transcription for their reference
2 votes -
disable location tracking
Option to disable geographical location or opt out/disable any location or device tracking in RC Rooms or RCV
1 vote -
Fax confirmations and reporting
In need of a more metrics and reporting regarding outbound faxes.
Confirmation Page:
Provide information like time and date, the number dialed, username of sender, fax result. This could be an optional feature that you could turn on for all users to receive an email with this information after a fax.Reporting:
It would also be helpful in the call logs to provide more information on the sent faxes. Provide information on the amount of attempts until being successfully sent, etc.1 vote -
Analytics - Call recordings for Non-RingCX users
Please include call recordings in analytics - performance report for Non-RingCX users
1 vote -
Call Logs - Pages
To have an option to skip pages to view instead of just clicking per page.
1 vote -
Get full data of an account in a zip file
Ability or way to get all the account's data and obtain it in a zip file.
2 votes -
KPI: Avg. Wait time in Live Reports
Currently Avg. Wait time column is available in Performance Report but not in Live Reports.
1 vote -
Send email notifications specifically for failed outgoing faxes.
Important to know when faxes fail to send. I don't need to know about all of the successfully sent faxes, just the ones that don't reach their destinations.
9 votes -
Integrate with Grafana to generate a Dashboard with relevant information
We have a Grafana server where we publish some Dashboards of our services. I think it could be nice to have an integration with some open source tool like Grafana for this purpose. The idea is to be able to count the license and extensions on a dashboard and also have there the statistics for calls in and out. Also may be to integrate with a SIEM tool like Wazuh. Have all that info on a Dashboard to present on a centralize interface.
1 vote -
Performance Reports can be embedded to a site
Performance Reports can be embedded to a site or can be shared as an HTML file.
1 vote -
Same-Day Missed Call Return Report
We'd like to propose a new analytics report feature that tracks whether users return missed calls within the same day. This report would provide valuable insights into our team's responsiveness and help improve our customer service metrics.
Key details for the proposed report:
- Identify missed calls
- Track if these calls are returned by the same user
- Filter for returns made within the same calendar day
- Display data in an easy-to-read format (e.g., percentage of missed calls returned)1 vote -
SLA BREAKDOWN
Hello, Reference Case: 25759433 we would like to be able to run performance reports with different levels of SLA (% of Calls answered in 30, 60, and 90 seconds) and be able to retro get the data instead of only being able to pull what is from the live SLA marker. I tried pulling a previous month's SLA with different SLA settings but only got the same number as what the live SLA setting was at. I would ideally like to see the different. Additionally, I would like the Business Analytics to have an SLA option since only performance reports…
4 votes -
The ability to create a report from analytics to include total talk time instead of avg. talk.
The ability to create a report from analytics to include total talk time instead of avg. talk time. A few of the metrics that I track with my staff is outbound dials and total talk time. When creating a report with the widgets total talk time is currently not an option.
4 votes -
Mass export of user data such as call recordings and text messages
Having a feature that would allow Super Admins to export data from an existing extension in the event of an employee termination or resignation would be very useful. Especially for businesses that have large quantities of correspondence with clients via text captured in Ring Central. My company is currently experiencing a situation wherein a longstanding employee is no longer with the business, but we have no way of easily exporting all the conversations and call recordings used on their extension. If we choose to eliminate their user profile and close the extension before extracting all of these elements, all of…
1 vote
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