1284 results found
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Add a Widget for Call Logs to Live Reporting
I have multiple customers who would like the ability to see the real-time call logs as part of their live report dashboard. This is a feature offered in live reports of other UCaaS providers and third party integrations to RingCentral.
1 vote -
To develop a report that monitors the standard metrics for manually handled digital interactions.
To develop a report that monitors the standard metrics for manually handled digital interactions.
The proposal aims to develop a standardized reporting system that tracks and monitors manual engagements within digital interactions. This report will provide better visibility into cases or messages that are manually handled by agents, helping the team identify trends, measure handling efficiency, and ensure consistent reporting practices across all digital channels.
5 votes -
analytics alert when devices are offline
Analytics alert when devices are offline, add as an option
5 votes -
Subscription Report scheduling.
Right now, reports can only be set to send Sunday through Saturday. It would be extremely helpful to have a Monday through Friday option available as well.
Our team operates on a weekday schedule, so weekend reports aren’t being used. Having a weekday-only option would help reduce unnecessary emails and keep reporting aligned with when the team is actually working.
Is this something that could be added, or is there a workaround currently available?
Appreciate you taking a look at this, and I’m happy to provide any additional context if helpful.1 vote -
Feature that alerts if someone has been available for long
Ability to set certain admin to receive an alert if someone has not placed a call in over 15 minutes? Another flag could be if a user has been 'Available' for over 15 minutes. Ideally something within a certain time range since overnight would definitely trigger this flag. If there is not, could we be put in contact with someone who can make this happen?
3 votes -
Automatic sending of AI notes to email
Automatic sending of AI notes to email, so that they will be received by the recipient without manually going to the app.
2 votes -
PDF report in landscape mode
to have an option to download or send the PDF reports in landscape mode.
1 vote -
1 vote
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Have %hold option in the Select Columns in Analytics
In the Performance reports, there are % Answered, % Inbound, % Missed (w/VM), % Outbound but it doesn't have %hold.
Please include %hold in the Select Columns in the Performance reports.
1 vote -
Bigger and easier to find edit button
Just make the option to edit a widget in a dashboard easier to find. Currently a small vertical "3 dot" button that is hard to find crammed into the end of the items bar at the top of the widget.
Quality of life improvement.
1 vote -
Ability to just show only filtered phone numbers including site numbers/ main company numbers in Analytics.
I am trying to run a report that gives me usage for each company number at a particular site. I have the instructions from the chat bot, but the resulting report is giving me ALL company numbers even though I filtered by 2 sites.
1 vote -
Report that will show the Auto-Receptionist call handling
The customer wants a report that they can run monthly, which will show how a specific auto-attendant was used. They are mainly looking to see how many times that auto-attendant was called, how lomg the calls lasted, and which buttons were pressed.
1 vote -
Call logs to have option filter by area code
I need feature to have a filter option by area code though call logs. I need to use the filter option by area code so that I can easily sort what calls are from which state for reporting and billing our clients correctly per calls
1 vote -
Business Analytics - Templates For selection of sites/queues to be applied across different report templates created.
KPI customization is great, until you need to replicate reports specific to a large selection of sites/queues/shared lines groups.
When creating custom reports that need to be replicated for singular sites within a multi-site organization, the time and effort required to tailor a report to a singular site can take 30 minutes, and replicating this for 10, 50, 100s of sites, can take hours, days, weeks of manual data entry.
A template that can be used to apply site selection across KPI widgets for either Sites, Call Queues, or Shared Lines Groups would save weeks of time to create simple…
1 vote -
Display Actual Users by Device Type in Adoption and Usage Reports
Enhance the Device Type section in the Adoption and Usage Reports (Analytics Portal) to display the actual users logging in through each specific device or platform (e.g., Desktop App, Mobile App, RingCentral for Teams, Web).
3 votes -
Download and Delivery Option in the Admin Portal for Specific Roles
Allow users assigned to specific Role Domains to have the Download and Delivery settings in the admin portal when accessing the call log.
4 votes -
User administrative and compliance reporting
Please add the ability to report on user profiles (ideally that could be scheduled), for example:
- Once a month, automatically receive a report of every user in the Sales department
- Once a month, automatically receive a report of any user with blank Emergency Response Location, or one set to a particular address
- Once a month, automatically receive a report of all admins, super admins, etc.
In general, we should be able to report on any field available within the user profiles - "give me a report of everyone within these groups", "give me a report of everyone with a physical…
17 votes -
Longest Idle visibility - Please create functionality that allows admins to view the order of the longest idle queue.
Please create the ability to monitor two important performance metrics. First, the ability to see the order of users in the Longest Idle queue, so as to know who is getting the next inbound call. Second, the ability to see amount of time a user has their app set to Do Not Disturb so as to assess user performance in regard to about of time they are available.
1 vote -
Live Reports - Call Queue Members - Different Charge
A different charge should be offered if a license is needed for call queue users on live reports. Since the users won't utilize the platform itself, it should not be the same as the live reports charge for the viewer.
3 votes -
Merged call details in Analytics Portal
It would be great if there were a way to generate a report detailing the frequency of call merges, conferences, and transfers.
4 votes
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