1330 results found
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Exclude 'Callback Requests' from the 'Abandoned' and 'Missed Call' totals within the RingEX Performance Report for all Call Queue extensions
Please update the RingCentral Performance Report filters to ensure that calls opting for a callback are no longer categorized as 'Abandoned' or 'Missed' at the Call Queue level.
1 vote -
User group as a filter option in the subscription report in the Tabs field
Please include the User group as a filter option in the subscription report in the Tabs field.
1 vote -
User Meeting Summary Report
Requesting a reporting feature that provides weekly and monthly summaries of meetings per user. The report should support multiple selected users (e.g., a team) and display the total number of meetings each user has hosted within a specified time frame (weekly or monthly).
The output should be exportable to a spreadsheet format and present one row per user, with a dedicated column showing the total meeting count, instead of listing each meeting as a separate line.
This enhancement would improve visibility and efficiency when tracking meeting activity across teams.
1 vote -
N/A Call Scoring
Some calls that do not fit the criteria to display an N/A call score marking are still marked with an N/A overall call score.
Sometimes we do not recieve data for certain legs of the call, which results in the N/A call scoring.
Customers would still like to easily filter these calls based on the legs that we DO have data for.Suggest that in any non true N/A call scoring, we ignore legs of the call where appropriate data was not collected and provide a Good/Moderate/Poor indication based on the legs of the call that we do have applicable…
9 votes -
Ability to generate a report/list of all users who login to the RC app (even if they have desk phones)
seeks a list of all users who log in to the RC app (even if they have desk phones)
1 vote -
ability to extract the reason for the audio Recording issue encountered
Customer should have ability to extract the reason for the audio recording issue encountered.
It would be helpful to have a deepdive on the audio recordings once an issue had been encountered. This is for us to have a knowledge on how what we can do to resolve it
1 vote -
Average call back time and frequency of unaccepted call back request
Live reports should should the average call back time request and we should identify users that don't accept call back request, especially for longest idle or in order.
As well, for call back request, it should have a different routing to specific people. It should have the option which routing compared to when receiving call queue calls.
1 vote -
To develop a report that monitors the standard metrics for manually handled digital interactions.
To develop a report that monitors the standard metrics for manually handled digital interactions.
The proposal aims to develop a standardized reporting system that tracks and monitors manual engagements within digital interactions. This report will provide better visibility into cases or messages that are manually handled by agents, helping the team identify trends, measure handling efficiency, and ensure consistent reporting practices across all digital channels.
5 votes -
analytics alert when devices are offline
Analytics alert when devices are offline, add as an option
5 votes -
Subscription Report scheduling.
Right now, reports can only be set to send Sunday through Saturday. It would be extremely helpful to have a Monday through Friday option available as well.
Our team operates on a weekday schedule, so weekend reports aren’t being used. Having a weekday-only option would help reduce unnecessary emails and keep reporting aligned with when the team is actually working.
Is this something that could be added, or is there a workaround currently available?
Appreciate you taking a look at this, and I’m happy to provide any additional context if helpful.1 vote -
Feature that alerts if someone has been available for long
Ability to set certain admin to receive an alert if someone has not placed a call in over 15 minutes? Another flag could be if a user has been 'Available' for over 15 minutes. Ideally something within a certain time range since overnight would definitely trigger this flag. If there is not, could we be put in contact with someone who can make this happen?
3 votes -
Automatic sending of AI notes to email
Automatic sending of AI notes to email, so that they will be received by the recipient without manually going to the app.
2 votes -
PDF report in landscape mode
to have an option to download or send the PDF reports in landscape mode.
1 vote -
1 vote
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Have %hold option in the Select Columns in Analytics
In the Performance reports, there are % Answered, % Inbound, % Missed (w/VM), % Outbound but it doesn't have %hold.
Please include %hold in the Select Columns in the Performance reports.
1 vote -
Bigger and easier to find edit button
Just make the option to edit a widget in a dashboard easier to find. Currently a small vertical "3 dot" button that is hard to find crammed into the end of the items bar at the top of the widget.
Quality of life improvement.
1 vote -
Ability to just show only filtered phone numbers including site numbers/ main company numbers in Analytics.
I am trying to run a report that gives me usage for each company number at a particular site. I have the instructions from the chat bot, but the resulting report is giving me ALL company numbers even though I filtered by 2 sites.
1 vote -
Report that will show the Auto-Receptionist call handling
The customer wants a report that they can run monthly, which will show how a specific auto-attendant was used. They are mainly looking to see how many times that auto-attendant was called, how lomg the calls lasted, and which buttons were pressed.
1 vote -
Call logs to have option filter by area code
I need feature to have a filter option by area code though call logs. I need to use the filter option by area code so that I can easily sort what calls are from which state for reporting and billing our clients correctly per calls
1 vote -
Business Analytics - Templates For selection of sites/queues to be applied across different report templates created.
KPI customization is great, until you need to replicate reports specific to a large selection of sites/queues/shared lines groups.
When creating custom reports that need to be replicated for singular sites within a multi-site organization, the time and effort required to tailor a report to a singular site can take 30 minutes, and replicating this for 10, 50, 100s of sites, can take hours, days, weeks of manual data entry.
A template that can be used to apply site selection across KPI widgets for either Sites, Call Queues, or Shared Lines Groups would save weeks of time to create simple…
1 vote
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