1284 results found
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Manager with lower priority in the queue
To have a way to set up a Manager with a lower priority in the RingEX Call Queue.
1 vote -
Call should not be detected as missed if it was answered elsewhere
Call should not be detected as missed if it was answered elsewhere
68 votesWe have this problem in performance reports, but this is no more a problem in Business Analytics since Jan 2026.
In Business Analytics, we have a separate Call Result for Abandoned, Missed with VoiceMail, Missed without Voicemail, and Answered Elsewhere (for simultaneous ringing) w.r.t user dimension.
We have a BA dictionary explaining this -https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US
and soon in a couple of weeks we will publish a detailed knowledge base article on how to check metrics in business analytics and filter "answered elsewhere" calls.
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Business Analytics Widget to have an identifier per call session.
When we export the Call Log Widget, it takes and makes a line for any of the call log entries that you can expand and it makes it look like multiple calls even though that's just the call flow for one call.
1 vote -
Option to stop email notification to user whenever I make changes in admin portal such as when I add them in the automatic call recoding.
Option to stop email notification to user whenever I make changes in admin portal such as when I add them in the automatic call recoding.
4 votes -
Audit trail should have traces of changes made to the account
Audit trail should have traces of changes made to the account. Right now is designed primarily to track account-wide, administrative configuration changes made via the Admin Portal
But it would be better if it will show all the changes including who deleted certain messages, What changes have been made and who made the changes and any other changes made by user or any admin.
1 vote -
Make Analytic reporting downloadable.
It would be helpful to make the Live Reports, and other Analytic Reports and Dashboard data downloadable.
2 votes -
Ability to report on Whisper/Barge support
We would like to be able to create historical reporting on how many times an agent has required support via whisper or barge.
1 vote -
keyword search on call history
Option to enter a keyword to search the call log and bring up the call transcript.
1 vote -
ACW/Wrap up timer not showing in Live Reports
Live Reports ACW/Wrap up timer not showing
For the wrap up response, there is no sub-status or timer on Live Reports when a specialist is in wrap up. Unavailable is the only status we see - nothing to specifically indicate wrap up.
1 vote -
Ability to export a report mapping Users to their configured Outbound Caller ID numbers
As an Account Administrator,
We want to pull or export a comprehensive report from the RingEX Admin Portal / Analytics Portal that lists all Users alongside their actively configured Outbound Caller ID numbers,
So that I can easily audit, verify, and manage company phone number presentation across the organization without having to manually check each user profile individually.
Current Limitation / Problem Statement:
Currently, there is no centralized, exportable report that displays what a user’s current outbound caller ID configuration is set to. While the Analytics Portal shows historical call logs (which numbers were used for a call), it does…1 vote -
Analytics on AI Receptionist
In the Analytics part of the AI Receptionist, it should also show how many calls are being transferred to an extension, eternal number and such so. Currently, we are only getting it in call history. But to track the details, we should be able to get it under Analytics.
1 vote -
Detailed user login history and last login time report
Ability to extract detailed user login history and last login time report.
4 votes -
Running Report for PC port utilization
Customer would like to find a way to run reports on which phones are utilizing the PC Port and then disable any phone NOT currently using it. Customer wasn't sure if there's any way to pull that data or not.
Customer mentioned that considering slapping a script together to scan the phones via IP and SNMP and see if they could get the info that way and then hopefully find a way to push a change to the phones or, as a last resort, task their techs with touching each phone's webgui and make the change.3 votes -
Have the option to have a toggle for compact, and detailed view, For bussiness analytics dashboard
Due to the update of bussiness analytics dashboard, extension number after the Call Queue Name are not longer showing. Please have the feature where there is a switch toggle for compact and detailed view We can have the capability to see the extension number where the call went to.
Detailed Observations:
Historical Data (March 2, 2026): The call logs clearly show extension names followed by their specific numerical identifiers (e.g., "(MS) Nuvias 3074).
Current Issue (March 6, 2026): The call logs show that for similar "Queue Calls," the numerical extension suffix has disappeared, leaving only the name (e.g., "Yealink Hotline…1 vote -
Have a report which shows all uses who have a divert on their phone
Have a report which shows all uses who have a divert on their phone
33 votes -
Allow Admins to see the IP Address or Network where users sign in
Title
Allow Admins to see the IP Address or Network where users sign in
Description
Please add a feature that allows Admins to view the IP address or network location used by users when they sign in to RingCentral.
This would be very helpful for:
Troubleshooting user connectivity issues (especially for remote agents)
Verifying login locations for security
Tracking suspicious or unauthorized sign-ins
The IP address or network information could appear in the Admin Portal > User Activity / Sign-in History, and also be available for export in audit logs.
5 votes -
AI Notes - Add Date to Notes
Date/time of call notes only appears on notes older than today. If call notes are pulled for today, they only display the time stamp. Would like today's notes to also show the date and time versus just time.
1 vote -
Shows AI total minutes used in AI reporting
To be able to see total minutes of AI usage even if we go over the allotment
2 votes -
User Group Manager Access
User Group Manager Access. Where the Manager of a particular User Group can only access the Call Log of their assigned members.
2 votes -
Please include call time of day for better tracking
Please include call time of day for better tracking
1 vote
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