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973 results found

  1. Preview of created delivery settings

    It would be best if we have a preview of our created delivery settings for report logs that would allow us to see if the system is running the downloads we've done.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  2. Analytics Performance Reports (Trend Lines)

    "We would like to have the capability to generate individual trend lines for queues on the Analytics performance reports tab.
    Currently, if you filter out three call queues at the same time, the chart only shows one trend line for all the filtered call queues, which makes comparison difficult. It would be great to have individual trend lines for each call queue selected in the filter for easier comparison."

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  3. Set up PIN to limit a user extension's outbound calls - BT

    A feature which will require users to put in a PIN or a code before they can make outgoing calls to random local/international numbers using their BT Cloudwork app/Desk phones.

    1 vote
    New  ·  0 comments  ·  Rooms & Devices  ·  Admin →
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  4. Ability to access all fax transmission logs for the Admin Portal.

    We require logs for all fax transmissions which we send.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  5. Failed faxes

    We need to be able to see preview of the document for failed faxes. How can we know what document it is sent or for which patient when the fax is failed multiple times after retrying!!!!
    Urgent!!!!
    Please allow us to preview the document sent and failed

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Call reports of logins and log outs of users.

    We need call reports of users logged in and logged out of their devices. This should be in Analytics as Audit Trail provides limited information.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  7. Reports in the body of the email

    I recommend creating a daily call report that appears directly in the body of the email, rather than linking to an Excel file that needs to be downloaded each day. This would streamline the process and make it easier for recipients to quickly access the information without additional steps.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  8. audio graph

    It would be helpful if we would have an audio graph showing on the analytics portal. Audio graph to show if there are sudden issues with the audio within the call. To also help identify the possible causes of the audio issue.

    1 vote
    New  ·  0 comments  ·  QOS  ·  Admin →
    How important is this to you?

  9. Live report access for users that is not a Super Admin

    Ability for other users that is not Super Admin to access/view the live reports. Since some owners doesn't want other users to access the Admin Portal as Super admin and make changes.

    15 votes
    2 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  10. Choose multiple call queue when creating subscription on analytics

    Generate a consolidated report of user data across multiple call queues.

    I have multiple call queues with the same users, and It's better to have a weekly report that provides call statistics for each user in each queue, including total calls, average calls per day, and average handle time.

    3 votes
    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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  11. Option to filter users in Agent Details widget - Live Reporting

    As of now, I can only select queues in agent details widget. I want to further drill down by users in that queue.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  12. I need my staff to be able to track their talk time LIVE throughout the day. We have always been able to do this before.

    Each user should be able to see their current talk time totals for the day LIVE. My team is expected to have 3 hours or more of talk time each day. It is critical for them to be able to track this and see where they are throughout the day. We have always been able to do this with our other carriers, so it is strange that there is not a function for them to do this with Ring Central.

    4 votes
    New  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Ability to pull a date range for reporting, but have it broken down by date in the file

    Ability to pull a date range for reporting, but have it broken down by date in the file

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. KPI - Add average park time and target service level graph

    Using the park times to better measure out hold times. Our incoming calls are not placed on hold, but a switchboard of park lines. Measuring average length, target goals, and even separation of percentages of average (% answered within 15sec, % answered within 30sec,% answered within 1min, etc.) would better for us to measure how long customers are holding for a representative. Reporting for this metric (including longest park time each day) would allow us to better understand the service our customers are receiving and hold out team accountable.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  15. Email triggered for Abandoned calls

    Is there a way we can trigger an email for Abandoned calls? or if the Abandoned Call Rate for a User is over a certain value % or quantity?

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  16. Add SMS metrics to analytics reports

    SMS usage is important for communication, especially in our marketplace atmosphere that we live in. Adding in Total - Outbound- Inbound SMS metrics is vital for CRM integrations so we can see activity levels and then also future ability to see unique numbers that are communicated with SMS to see our rep's reach.

    20 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  17. allow administrators to edit all live report, public and private

    Currently super admins cannot edit live reports created by others, or see someone's private live reports board. It make it tough to manage.

    12 votes
    3 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  18. Allow Analytics Data to be pulled via API

    Allow Analytics Data to be pulled via API

    The customer would like to retrieve analytics details via API in order to check the call disposition per user

    6 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?

  19. Detailed report of abandoned calls in a call queue in analytics

    Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.

    17 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Generate Report for calls being monitored

    Calls that are monitored are not showing under the action tab for call logs

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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