Skip to content

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1034 results found

  1. When a call has been monitored, the call is no longer showing in Business Analytics.

    4 votes
    0 comments  ·  LOB  ·  Admin →
    How important is this to you?
  2. The customer would like to generate reports of the incoming calls they received from Texas only but when I filter it through an area code like "+1 (325)" by adding a Widget, it searches for anything that has +1 and 325 in it area code, prefix, or line number of a telephone number. It does not accurately filter calls by state.

    this would be a great feature request, please review.

    2 votes
    How important is this to you?
  3. We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.

    2 votes
    How important is this to you?
  4. Super Admin should be able to access voicemail recordings using the Call log report

    12 votes
    How important is this to you?
  5. Add a new column to Reports with link to a pop out note that can be fill up by the call center operators - describing the call description/categories, operator name, etc. This will help for call center reporting/management to track the calls details / specifics and not only the metrics.

    2 votes
    1 comment  ·  Live Reports  ·  Admin →
    How important is this to you?
  6. To have an ability to Compare calls between departments/call queues or sites,
    wanted to have only one widget where it will say the departments, the users included and detailed call routing - internal transfers, incoming and outgoing calls on a more detailed filter for comparison.

    1 vote
    0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?
  7. I need to generate a report from our switchboard, to find out the following over the last 6 months:

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
  8. Ability for other users that is not Super Admin to access/view the live reports. Since some owners doesn't want other users to access the Admin Portal as Super admin and make changes.

    15 votes
    How important is this to you?
  9. % Missed (w/VM) is defined as "Percent of user’s inbound calls that were missed (including voicemails)." But it doesn't specify if the calls are to the queue or their direct number.

    3 votes
    How important is this to you?
  10. have a call park reporting in analytics

    2 votes
    How important is this to you?
  11. We have had Room Meetings left active when the host person did not click LEAVE or else end that meeting. So, it is left running for hours.

    I need an Alert made to trigger if any Meeting goes beyond, say two hours, and send an alert to check it. Or else make the Alert selective for abnormal timing periods.

    2 votes
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?
  12. Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.

    32 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
  13. The customer would like to generate reports that will not include RingCentral's logo on it. Attached screenshot for reference.

    1 vote
    0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?
  14. It would be awesome to have the ability to share performance reports and subscriptions with other admins on your RC account. Setting up these reports for various business units and maintaining changes is difficult when only the admin creating the reports can view and edit them.

    14 votes
    2 comments  ·  Other  ·  Admin →
    How important is this to you?
  15. Provide a dark mode option for Business Analytics.

    14 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
  16. Automated report for call recording. The call recording report that will show all calls with 30 minutes length and 60 minutes length for call listening.

    2 votes
    How important is this to you?
  17. 1 vote
    0 comments  ·  Admin →
    How important is this to you?
  18. 1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
  19. Requesting a new feature in RingCentral to enable easy retrieval of specific phone numbers from our %Abandoned calls KPI.

    Introduce a feature within RingCentral's analytics dashboard that allows users to generate customized reports specifically targeting abandoned calls. This report should include detailed information such as caller phone numbers, timestamps, and call durations.

    Implement a search functionality within the reporting feature, enabling users to quickly filter and identify abandoned calls based on various parameters like date range, call duration, or specific queue.

    By incorporating these features into RingCentral, users can efficiently track and address abandoned calls, ultimately improving customer satisfaction and…

    45 votes
    How important is this to you?
  20. When queue receives a call and one person answers, all members of the queue are given a "missed call" notification instead of an "answered elsewhere" notification as per the 23.3 update. Customer would like to be able to see and "answered elsewhere" notification so they don't call customers multiple times.

    44 votes
    Under Review  ·  8 comments  ·  Alerts  ·  Admin →
    How important is this to you?
  • Don't see your idea?