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988 results found

  1. call score

    Quality of Service: difficult to "identify poor quality of calls", as the call score is not listed in the download report - see attached. ....

    6 votes
    New  ·  1 comment  ·  Live Reports  ·  Admin →
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  2. Include the graph when downloading company number's in pdf file

    It would be better to include the line graph from the Company numbers report when downloading/exporting the report via pdf file

    6 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  3. Merging call Auto Recording on Transfer and Conference calls

    The agent is currently on a call with a customer and needs to add another person to verify some data. To do this, the agent will put the first call on hold, make a call to the additional person, and then press the "merge" button to create a three-way conference call. However, it's important to note that when the conference call is initiated, the call recording will stop and we won't be able to hear the entire conversation. Since we rely on these recordings for quality assurance and performance measures, it's crucial to capture the entire conversation, even during a…

    6 votes
    1 comment  ·  Subscriptions  ·  Admin →
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  4. reports in modern formats .xlsx

    We would like reports to generate in modern formats .xlsx by default, as we move forward with security enhancements. Our company policies block legacy file formats due to security reasons but the reports that generate from Ring Central are in old formats .xls

    6 votes
    1 comment  ·  Live Reports  ·  Admin →
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  5. how many users use business analytics report

    Need to see how many users use business analytics reporting

    6 votes
    2 comments  ·  Adoption & Usage  ·  Admin →
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  6. Limited access to Call Logs / Recordings

    Sean wants to create a custom role in which David and John only has access to a limited set of users or users that are assigned to a specific site.

    6 votes
    0 comments  ·  Accessibility  ·  Admin →
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  7. Add Label as a selectable Column to Company Numbers Report

    You can add a label to a phone number on the Company Numbers report at the top of the page but the label field is not a selectable column in the report at the bottom of the page. The label field is there if you download the information in Excel format.

    I would like to see label added as a selectable column in the report data.

    6 votes
    0 comments  ·  Other  ·  Admin →
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  8. Expired Meetings - To be able to look up expired Meeting ID's

    Expired Meetings - To be able to look up expired Meeting ID's to see who originally created them, along with the Date/Time the Meeting ID was created to quickly determine if the person is using an expired Meeting ID. This would greatly aide in troubleshooting the cause of an improper practice used by Users.

    6 votes
    0 comments  ·  Other  ·  Admin →
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  9. Adoption and Usage

    Need to be more accurate in terms of call logs reporting . The report does not match the number of call sessions under Adoption and usage versus the call log reports. Need to have a setting where we can select the time in the date range to filter the data

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. [ANALYTICS] Restricted view on specific sites

    Hello,It would be nice to get the possilibity to give access to analytics to users, but viewing only some sites, and not the complete view of the RC Infrastructure.IE : A World Wide Company - Give access to the stats of French sites for the French Manager.

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  11. Please add Outbound KPI on call queue under Performance Reports

    Users have outbound KPI while Queues does not. Please add outbound KPI as well for Queue under performance reports.

    6 votes
    Under Review  ·  1 comment  ·  Live Reports  ·  Admin →
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  12. Reporting | Refused Calls

    Separate refused calls to direct line versus refused calls coming from a queue/IVR pipeline on the reportAny API integration calls should have a separate description to filter call queues versus calls coming from an integrationInclude refused call details on logs when extracting reports

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  13. View Caller ID and Talk Time on Live Reports

    See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Report showing Users and CQG Voicemails

    Would like a report that shows you users/CQGs current number of VMs in their VM inbox. Would like to see date of oldest unheard and total unheard as well as total count of all VMs (both unheard and heard)

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Create a month to month performance report dashboard

    Creating a data comparison of monthly KPIs all in one spreadsheet.Please see attached.

    6 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  16. Link to share live reports

    It would be great if you could create a link in analytics to share a report with someone rather than only downloading or subscribing. This would allow for a lot more SIMPLE dashboard integrations. Thanks!

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  17. Download Adoption & Usage page as a PDF

    I need to download the Download Adoption & Usage page as PDF. The performance report is no way near in depth as the Adoption & Usage page.

    6 votes
    Under Review  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  18. Live Call Reporting

    Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Call Logs with unique Call ID and Number for Call Queue sequence

    A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the other call result. e.g.TypeFromToCall IDCall SequenceExtinbound888898459188812345621471101inbound888898459188812345621472102

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Export Widget Report Graphs to PDF

    The Graphs generated in the Analytics portal are great. It would be even better if we can export these to PDF in addition to Excel. This would make the graphs easier to share with others in the organization.

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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