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  1. Can RingCentral add the Firmware version our Phones (Poly and Yealink) are on in the Rooms & Devices reporting?This would make version control easier if we were able to reference a report in the Analytics portal that showed the current firmware our phones are using.

    7 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  2. looking at the Alerts section in the Analytics portion of the portal to configuring an alert
    when a specific call threshold is exceeded

    we need to be able to configure email alerts that get triggered when the number of calls in x minutes exceed a specific threshold, for instance during a potential voice-based attack, you could be getting 10-15 calls in 2 minutes on a specific number or extension.

    6 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  3. Customer would appreciate if admin portal has an ability to store data in audit trail for more than 180 days for tracking purposes

    6 votes

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  4. We are hoping to have the capability anywhere in the Analytics Reports to search for records of an external number and be able to view in a tabulated form the following details:

    1. The number of inbound and outbound calls on an external number being searched.
    2. The list of users that had a transaction on the external number being searched, inbound and outbound.
    3. The number of transactiions, inbound and outbound, total lenght of time, and average time per transaction.

    Thank you.

    6 votes

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    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  5. We wanna have a filter/KPI on analytics performance report to show the total handle time of outbound calls wherein the the total time of the calls that were answered and the calls that were missed or went to voicemail including the ringing part are combined/calculated.

    6 votes

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    New  ·  0 comments  ·  LOB  ·  Admin →
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  6. Quality of Service: difficult to "identify poor quality of calls", as the call score is not listed in the download report - see attached. ....

    6 votes

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    New  ·  1 comment  ·  Live Reports  ·  Admin →
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  7. It would be better to include the line graph from the Company numbers report when downloading/exporting the report via pdf file

    6 votes

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  8. When using Business Analytics and filtering by "daily" it is not clear that this is the sum of the whole day, even if you are looking at other data, such as minimum, maximum or average. If you are looking at one day and one day only, the Average if filtered by daily will show the same data as sum. This is the same with Minimum and Maximum. However, if you filter by more than one day,the information does appear to show different averages, but is still based on the whole "days" call and not the average of the daily calls.

    6 votes

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  9. We would like reports to generate in modern formats .xlsx by default, as we move forward with security enhancements. Our company policies block legacy file formats due to security reasons but the reports that generate from Ring Central are in old formats .xls

    6 votes

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    1 comment  ·  Live Reports  ·  Admin →
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  10. I would like to be able to pull history reports for everyone's faxes for the last year and see if they included a cover letter, who it was sent to, and time in a detailed report.

    6 votes

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  11. Need to see how many users use business analytics reporting

    6 votes

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  12. You can add a label to a phone number on the Company Numbers report at the top of the page but the label field is not a selectable column in the report at the bottom of the page. The label field is there if you download the information in Excel format.

    I would like to see label added as a selectable column in the report data.

    6 votes

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    0 comments  ·  Other  ·  Admin →
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  13. Expired Meetings - To be able to look up expired Meeting ID's to see who originally created them, along with the Date/Time the Meeting ID was created to quickly determine if the person is using an expired Meeting ID. This would greatly aide in troubleshooting the cause of an improper practice used by Users.

    6 votes

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  14. If there is possibility to have separate option tab for caller who missed calls Hang up ,missed calls Left voicemail, missed calls. so they can easily filter that options in the admin portal.

    6 votes

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  15. Currently there is now way to identify if outbound calls are connected to a customer or missed. And since the call length of some calls that are going to voicemail are over 1 minute, it is impossible to filter out all outbound calls that go to voicemail. If there was a signifier such as the missed/answered identifier on inbound calls, it would be very helpful analytical purposes instead of guessing if a short call was connected or went to voicemail.

    6 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  16. See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call

    6 votes

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  17. Would like a report that shows you users/CQGs current number of VMs in their VM inbox. Would like to see date of oldest unheard and total unheard as well as total count of all VMs (both unheard and heard)

    6 votes

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  18. Creating a data comparison of monthly KPIs all in one spreadsheet.Please see attached.

    6 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  19. as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.

    6 votes

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    Implemented  ·  2 comments  ·  Other  ·  Admin →
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  20. It would be great if you could create a link in analytics to share a report with someone rather than only downloading or subscribing. This would allow for a lot more SIMPLE dashboard integrations. Thanks!

    6 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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