732 results found
-
Add average handle time to business analytics' table section for users dashboard
Add average handle time to business analytics' table section for users dashboard so we can check on the average handle time of each user. This is currently available under the performance reports but it is a big hassle to switch to performance report only to check on the average handle time.
5 votes -
Determine the phone numbers from Abandoned calls from Analytics Report
Customer would like to have an option to view the numbers of abandoned calls from analytics report.
5 votes -
I would like to have a way to download analytics.
If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.
5 votes -
Separate Filter in Performance Report for Internal outbound call and External outbound calls
Need to Have a Separate Filter in Performance Report for Internal outbound call and External outbound calls, Currently the External calls are combined for Inbound and outbound External calls, and Internal Calls are only for outbound internal calls
5 votes -
Call queue: Able to show the total calls and total answered calls of the call queue members within 30 secs excluding abandoned call
The customer needs the total number of calls that were answered by their call queue members within 30 seconds for their SLA excluding abandoned calls. Under the Performace report > call queue, no option to filter a KPI for SLA for the call queue members who answered a call within 30 seconds.
5 votes -
Update the locked user access email being sent to Super Admin
Update the locked user access email being sent to the Super Admin email.
The super admin email is notified when an extension gets locked out for an incorrect password. The email received contains a way for the user to reset their extension, however, it doesn't fit for the admin to reset it. The content should inform the admin that there is an attempt to log in to the account multiple times resulting in being locked out.
Admin should be informed to contact the agent if it's valid and help them reset the password if they initiate it. Otherwise, it is…
4 votes -
incoming call waiting for call queues
on call waiting a person can be put on hold and answer another call.
4 votes -
I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time
I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time
4 votes -
Include the graph when downloading company number's in pdf file
It would be better to include the line graph from the Company numbers report when downloading/exporting the report via pdf file
4 votes -
Live reports license availability statement
You are currently able to view licenses that are assigned to an individual within the Live Reports licenses section, but not unique users who may have logged in to view a dashboard, and not be a named user.
It would be helpful to have a point-in-time statement of which unique users have also used a Live reports license during the customer's billing month to assist the customer in knowing whereabouts they are in terms of available licenses.
4 votes -
call that is forwarded also shows the original caller's ID, not the forwarding extensions info
How can I ensure that a call that is forwarded also shows the original caller's ID, not the forwarding extension information
4 votes -
option to view individual SMS logs for non-admin roles
Is there any way to give a user (manager) access to run her own SMS Logs reports, same as she does with Call Logs, but without giving her admin rights?
4 votes -
Performance report refresh rate
There doesn't appear to be a way to set the performance report data to refresh more often than every hour
4 votes -
Call Log - Outbound Call Recording Filter (be able to filter and select multiple users at a time)
Bridgepoint is working with multiple Maverick Fitness locations and it would be very helpful to be able to filter in the call log for outbound recorded calls on multiple users (that are in a queue, and multiple sites). Discussing with partner and walking through the filter options, we are only able to pick one agent or user in the queue at a time to view and listen to their recorded outbound calls.
4 votes -
Share Performance Reports and Subscriptions with other Admin users
It would be awesome to have the ability to share performance reports and subscriptions with other admins on your RC account. Setting up these reports for various business units and maintaining changes is difficult when only the admin creating the reports can view and edit them.
4 votes -
RingCentral for Salesforce | Ability to log the call queue call as 1 log, as opposed to having it log per call queue members who missed/...
...answered the call.. Ability to log the call queue call as 1 log, as opposed to having it log per call queue members who missed/answered the call.The CTI interaction with call queues is that calls will log the calls for all users who's softphone/phone rang despite them not answering the call. This is especially prevalent for those who use the 'Auto log' feature in the RingCentral CTI within Salesforce
4 votes -
Outbound Call being identified as connected or missed.
Currently there is now way to identify if outbound calls are connected to a customer or missed. And since the call length of some calls that are going to voicemail are over 1 minute, it is impossible to filter out all outbound calls that go to voicemail. If there was a signifier such as the missed/answered identifier on inbound calls, it would be very helpful analytical purposes instead of guessing if a short call was connected or went to voicemail.
4 votes -
Ring Central Analytics - Performance Reports - Add Date Range: 5 Days or Mon.-Fri.
Our business hours are Monday-Friday. It would be beneficial to have a date range added as 5 days or if better, Mon.-Fri. The Daily subscription would be assigned. We're using "Today" in the Date Range, but then Saturday/Sunday deliver blank reports and we'd like to eliminate.
4 votes -
Exact time when the users login to the App
I want to know what time our employees is logging in want to have a way to know the exact time when they logged in to there apps
4 votes -
Reporting | Refused Calls
Separate refused calls to direct line versus refused calls coming from a queue/IVR pipeline on the reportAny API integration calls should have a separate description to filter call queues versus calls coming from an integrationInclude refused call details on logs when extracting reports
4 votes
- Don't see your idea?