796 results found
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RingEx Call recordings
Implement a way for Analytics users to also access call recordings. For example: if a manager needs to access the call recordings from a DR's (Direct report) extension, they have to log into the RingEx portal, search for that DR's extension/name and then access the recordings there.
5 votes -
Analytics Report to display number of calls of phone numbers on the account
Customer would like to have a report of how many inbound and outbound calls were made to and from each phone number on the account. The report should also have the ability to be emailed on a schedule (daily/weekly/monthly).
5 votes -
[ANALYTICS] Restricted view on specific sites
Hello,It would be nice to get the possilibity to give access to analytics to users, but viewing only some sites, and not the complete view of the RC Infrastructure.IE : A World Wide Company - Give access to the stats of French sites for the French Manager.
5 votes -
Please add Outbound KPI on call queue under Performance Reports
Users have outbound KPI while Queues does not. Please add outbound KPI as well for Queue under performance reports.
5 votes -
Tracking Texts as a KPI
For staffing purposes, it would be very helpful if we could measure text messaging - including the timing and frequency of texts - as we do with phone calls.
5 votes -
View Caller ID and Talk Time on Live Reports
See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call
5 votes -
Report showing Users and CQG Voicemails
Would like a report that shows you users/CQGs current number of VMs in their VM inbox. Would like to see date of oldest unheard and total unheard as well as total count of all VMs (both unheard and heard)
5 votes -
Future Date/Time Performance Subscriptions
Really a disadvantage that RC doesn't have the ability to create subscriptions for future dates/times. Having to manually run a call report numerous times a day to get the daily rollup instead of just being able to let it run is honestly archaic.
5 votes -
PowerBI gateway
PowerBI is a latest and advanced BI tool from Microsoft. We use both Ringcentral and PowerBI in our organisation and like to have a gateway connection to pull data directly from PowerBI.
5 votes -
Live Reporting : Dashboards need to have more than one editor
Need Reporting dashboards to have more than one editor. Currently only the creator of the dashboard can edit the dashboard. Even admin can only view another users dashboard and not edit. Original creator should be able to give access to another editor and admins should be able to edit all dashboards by default.
5 votes -
Analytics for Call Queue Manager
as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.
5 votes -
Link to share live reports
It would be great if you could create a link in analytics to share a report with someone rather than only downloading or subscribing. This would allow for a lot more SIMPLE dashboard integrations. Thanks!
5 votes -
Analytics metric color options
The primary and secondary metric colors on the graphs are static. Users with color blindness have difficulty differentiating the two colors. Color options on these metrics would allow them to customize to their needs.
5 votes -
Download Adoption & Usage page as a PDF
I need to download the Download Adoption & Usage page as PDF. The performance report is no way near in depth as the Adoption & Usage page.
5 votes -
analytic data Retention for Performance reports
Regarding data retention for performance reports, we should extend the report generation period from the current 6 months to a minimum of 12 months from the current date to better serve our customers.current article: How long does the Performance Report store data?https://support.ringcentral.com/article-v2/How-long-does-the-Performance-Report-store-data.html?brand=RC_US&product=RingCentral_MVP&language=en_US
5 votes -
Power BI Integration
Looking for an easy way to integrate with Power BI in order to streamline call dashboard.
5 votes -
Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports
My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when their phone is on DND (do not disturb). If an employee is on DND say having a day off or on an important conference call or in a training, then we do not want to have those calls count against them. We are only trying to track when they truly were available but missed the call because they…
5 votes -
Share Reports
Once a report is created and set as a standard measurement tool, it shouuld be available across an organization
5 votes -
Select individual days for scheduled reports
I'd like to be able to select indivudal days for scheduled reports. Currently you can only select Every Day, Weekly or Monthly. It would be very useful to be able to select individual days like Mon-Fri to mirror our business hours. Thank you!
5 votes -
Agent State Log in Analytics Live Report
It would be very helpful if we add Agent State Log in Analytics Live Report. Currently, the customer has the option to see the "Status" Column within the Agent Details Widget but that only shows if the agent is available or unavailable but not the Agent status which shows how long an agent has been in a status.
5 votes
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