1305 results found
-
Generate report for call queue after hours calls
Generate report for call queue after hours calls
7 votes -
incoming call waiting for call queues
on call waiting a person can be put on hold and answer another call.
7 votes -
Include the graph when downloading company number's in pdf file
It would be better to include the line graph from the Company numbers report when downloading/exporting the report via pdf file
7 votes -
reports in modern formats .xlsx
We would like reports to generate in modern formats .xlsx by default, as we move forward with security enhancements. Our company policies block legacy file formats due to security reasons but the reports that generate from Ring Central are in old formats .xls
7 votes -
Ability to assign/share a User's direct number as a caller ID to other users
We would like to be able to share a user's direct number as a caller ID with other users.
7 votes -
Analytics Company Numbers- Ability to filter if its routed to the call Call queue,IVR or User
Analytics Company Numbers- Ability to filter if calls are routed to the Call queue,IVR, or User
7 votes -
Call Log - Outbound Call Recording Filter (be able to filter and select multiple users at a time)
Bridgepoint is working with multiple Maverick Fitness locations and it would be very helpful to be able to filter in the call log for outbound recorded calls on multiple users (that are in a queue, and multiple sites). Discussing with partner and walking through the filter options, we are only able to pick one agent or user in the queue at a time to view and listen to their recorded outbound calls.
7 votes -
To have the option to set a label for a phone number to show in the call logs.
Customer would like to have the option to set a label for the phone number to show in the call logs.
Currently, call logs will show the phone number in "from" for outbound calls. The customer would like to be able to set a label.
Feature request for Super Fares.
7 votes -
Start/Stop Voice Call Record Time Logs Details
In OnDemand enabled user is able to start/stop the voice recording. In our process based upon customer request, the user can stop the recording for some time and again start the recording. We need the logs, what time the call got started recording and stop recording.
7 votes -
Number of calls forwarded KPI in Analytics
In Analytics, can another KPI be added that counts the number of calls that had been forwarded when users have applied ‘Custom Rules’ and the new ‘Forward all calls’ feature.
7 votes -
ADD CURRENT ACTIVE CALL LENGHT TIMER IN LIVE REPORTS
Cust needs to see the active call's timer so they can see the real time call lenght of the current call for any given agent in a queue.
7 votes -
Stratify First-time Callers from Repeat Callers
It would be helpful to be able to breakdown total calls between repeat callers and first-time callers in order to better determine conversion rate of new callers to sales.
7 votes -
View Caller ID and Talk Time on Live Reports
See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call
7 votes -
Call Log for Conference Calls (Voice and Video)
Audit tracking of who connected to audio or video conference call
7 votes -
Create a month to month performance report dashboard
Creating a data comparison of monthly KPIs all in one spreadsheet.Please see attached.
7 votes -
Analytics Report view on RingCentral App
Have a view or access on Analytics report using RingCentral App
7 votes -
Link to share live reports
It would be great if you could create a link in analytics to share a report with someone rather than only downloading or subscribing. This would allow for a lot more SIMPLE dashboard integrations. Thanks!
7 votes -
Analytics that allows admin to audit user's endpoint device.
Desired Feature: To have separate reports for user endpoint devices and their activity. - The report should contain information about the user's device sign-in activity (like an audit trail) - Report can be filtered by the user. - Report should allow seeing the specific endpoint device. Purpose: To be used for auditing and viewing user's activity in the endpoint devices. Example: Admin can see the list of users who are signed in and the activities using RingCentral for Chrome TENFOLD Plugin.
7 votes -
All SMS from RC (including voicemail notifications) should be included in a log.
All SMS from RC (including voicemail notifications) should be included in a log. This was we can search as an admin for particuar numbers to ensure they are no longer receiving VMs.
7 votes -
Measure of occupancy as a percentage
When selecting a user on the Audit section on reporting, we are able to view change of status' and log in times. For our app it shows "Accept all calls", "Do not accept any calls" and "Do not accept queue calls". From here we should be able to see the amount of time once logged in that a person was set at these certain status' too. Would be great in enabling us to measure occupancy
7 votes
- Don't see your idea?