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1001 results found

  1. Select individual days for scheduled reports

    I'd like to be able to select indivudal days for scheduled reports. Currently you can only select Every Day, Weekly or Monthly. It would be very useful to be able to select individual days like Mon-Fri to mirror our business hours. Thank you!

    5 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  2. Call Report for Dropped Calls

    Call Report for Dropped Calls

    5 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  3. Email to Fax Report

    To add specific reports for email to fax. This will help to see the number of outgoing faxes that were using email to fax feature.

    5 votes
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  4. Allow widgets to be moved on dashboard

    I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard

    5 votes
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  5. RingCentral App Message Data Export File Type Should be User Friendly

    SFDC case no. 13414506
    https://rc.lightning.force.com/lightning/r/Case/5002H00001IMZXTQA5/view

    company: Elemental LED, Inc.
    RC UID 252899027 (83 lines) PST
    current Total MRR: USD 3,910.04
    http://adp.glip.net/company-new.html?company_id=1806286849I.T. department needs to present the RingCentral App Message Data Export result to other departments like Human Resources. They are checking all of a user's team membership.

    5 votes
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  6. "Wrap up" status visibility

    An additional status “wrap-up” for queue management. Now the Engineer is seen available, although he can’t receive calls 5mins after previous call because of wrap up settings in queue management. It would be nice to have wrap up status set automatically so that the queue manager is able to see that they are in the "cool down" period. Also to have the ability to change this status manually to Available in less than 5 mins if needed.

    5 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  7. Report Analytics for Outbound Call and Faxes

    Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who doesn't. I need it to include the following level of detail.

    5 votes
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  8. KPI in Analytics for total outbound calls using the main company number

    I'm unable to calculate the outbound calls made from these company line caller IDs in the KPI section of business analytics

    5 votes
    1 comment  ·  Other  ·  Admin →
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  9. Performance Report Attendees Filter

    Customer want to have a specific filter for their Performance Report to sort each of their specific attendees to check how many meetings they already attended to an entire date frame.

    5 votes
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  10. In Performance reports, under the user tab, allow us to select multiple call queues

    Currently we can only select All Calls, Non-Queue Calls, or just one call queue. We can do the math to get the number we need, but we don't get the specific details we want for those specific queues in one place. Currently we would have to go to each queue separately to get the specific info we want.

    5 votes
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  11. Average number of fax sent and receive

    We want to see our average monthly faxesThis might be a good feature on analytics for us to track how many number of faxes we are sending and receiving monthly for our report.

    5 votes
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  12. Call queue: Able to show the total calls and total answered calls of the call queue members within 30 secs excluding abandoned call

    The customer needs the total number of calls that were answered by their call queue members within 30 seconds for their SLA excluding abandoned calls. Under the Performace report > call queue, no option to filter a KPI for SLA for the call queue members who answered a call within 30 seconds.

    5 votes
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  13. drill down on a report for accurate missed calls on call queue

    When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from

    5 votes
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  14. Missed call should not be tagged on call queue as missed if picked up by a member on another call queue

    Performance Report: Missed call should not be tagged on call queue as missed if picked up by a member on another call queue.

    4 votes
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  15. Total numbers of direct calls and transferred calls to an extension

    Having transferred calls and direct calls filter/KPI would be helpful.

    4 votes
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  16. RCX Fields

    Overall we would like any field that is a date or time field to exist not as a text field but an actual date/time that has options to edit format. Default is that fields should be DD/MM/YY HH:MM and then allow people to choose to just show time, just show date or even show "Thursday April 10th 10:53AM PST" as you would be able to in most other modern business reporting tools.

    The other main item was the double quotes when exporting to csv. No other tool we work with acts that way and requires cleanup.

    Metric: Interaction Start Quarter…

    4 votes
    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  17. Queue Time" per team member.

    Customer would like to get a report of the amount of time our users spend in the "queue". In other words "Queue Time" per team member.

    4 votes
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  18. Analytics for faxes

    You have no analytics for faxing. No way to download how many pages are sent nor by whom.

    4 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  19. call log detailed information

    Adding detailed call logs to include forwarding information would be a valuable enhancement. In this scenario, the call log would display:

    Dialed: Ext. 103
    Forwarded to: Ext. 102
    Answered by: Ext. 102

    This provides a clear trail of the call's path, improving transparency and helping users understand how their calls are being routed and handled within the system.

    4 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  20. Choose multiple call queue when creating subscription on analytics

    Generate a consolidated report of user data across multiple call queues.

    I have multiple call queues with the same users, and It's better to have a weekly report that provides call statistics for each user in each queue, including total calls, average calls per day, and average handle time.

    4 votes
    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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