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1017 results found

  1. Have a view or access on Analytics report using RingCentral App

    5 votes
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  2. The primary and secondary metric colors on the graphs are static. Users with color blindness have difficulty differentiating the two colors. Color options on these metrics would allow them to customize to their needs.

    5 votes
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  3. Looking for an easy way to integrate with Power BI in order to streamline call dashboard.

    5 votes
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  4. The ability to favorite your teams live report for faster and easier access when there are multiple Live Reports. Its time consuming and frustrating to favorite the page but every time you load it you have to scroll through multiple teams to locate the one your team uses.

    5 votes
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  5. Once a report is created and set as a standard measurement tool, it shouuld be available across an organization

    5 votes
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  6. It would be great to have a simple, easy to access report showing the app version used by all users. If this is available now, it's not obvious. If RC is going to force a minimum app version, which is reasonable, it should make it easy for admins to identify non-compliant users.

    5 votes
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  7. I'd like to be able to select indivudal days for scheduled reports. Currently you can only select Every Day, Weekly or Monthly. It would be very useful to be able to select individual days like Mon-Fri to mirror our business hours. Thank you!

    5 votes
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  8. Call Report for Dropped Calls

    5 votes
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  9. To add specific reports for email to fax. This will help to see the number of outgoing faxes that were using email to fax feature.

    5 votes
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  10. I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard

    5 votes
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  11. SFDC case no. 13414506
    https://rc.lightning.force.com/lightning/r/Case/5002H00001IMZXTQA5/view

    company: Elemental LED, Inc.
    RC UID 252899027 (83 lines) PST
    current Total MRR: USD 3,910.04
    http://adp.glip.net/company-new.html?company_id=1806286849I.T. department needs to present the RingCentral App Message Data Export result to other departments like Human Resources. They are checking all of a user's team membership.

    5 votes
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  12. Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who doesn't. I need it to include the following level of detail.

    5 votes
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  13. I'm unable to calculate the outbound calls made from these company line caller IDs in the KPI section of business analytics

    5 votes
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  14. Customer want to have a specific filter for their Performance Report to sort each of their specific attendees to check how many meetings they already attended to an entire date frame.

    5 votes
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  15. Currently we can only select All Calls, Non-Queue Calls, or just one call queue. We can do the math to get the number we need, but we don't get the specific details we want for those specific queues in one place. Currently we would have to go to each queue separately to get the specific info we want.

    5 votes
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  16. We want to see our average monthly faxesThis might be a good feature on analytics for us to track how many number of faxes we are sending and receiving monthly for our report.

    5 votes
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  17. The customer needs the total number of calls that were answered by their call queue members within 30 seconds for their SLA excluding abandoned calls. Under the Performace report > call queue, no option to filter a KPI for SLA for the call queue members who answered a call within 30 seconds.

    5 votes
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  18. When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from

    5 votes
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  19. After finishing an incoming call from a queue, the agent needs to have the ability to end the wrap-up time early to put themselves back in the queue.

    4 votes
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  20. Performance Report: Missed call should not be tagged on call queue as missed if picked up by a member on another call queue.

    4 votes
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