1350 results found
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Email to Fax Report
To add specific reports for email to fax. This will help to see the number of outgoing faxes that were using email to fax feature.
7 votes -
Adding "Missed call without VM" Option on the Business Analytics Dashboard
I noticed that there is an option on the analytics page wherein there is a count and percentage of Missed calls but it's only with voicemails, I'd like to have a metric that includes missed calls for those that didn't leave a voicemail or "Refused calls", especially for those inbound calls.
7 votes -
KPI in Analytics for total outbound calls using the main company number
I'm unable to calculate the outbound calls made from these company line caller IDs in the KPI section of business analytics
7 votes -
Device Reporting for Firmware versions
Can RingCentral add the Firmware version our Phones (Poly and Yealink) are on in the Rooms & Devices reporting?This would make version control easier if we were able to reference a report in the Analytics portal that showed the current firmware our phones are using.
7 votes -
analytic unanswered calls
We are creating a report for the overall total of calls that are unanswered for an extension we were advised to add the sum of the total missed and abandoned calls, it would be useful for us if there is a direct KPI that we can add on the query to show on the analytic reports.
7 votes -
Live Reports - Additional KPI or Widget to View Customers Actively Waiting for a Callback
We are currently unable to see how many customers are actively waiting for a callback in our queue. This makes it difficult for us to accurately estimate customer wait times and determine when additional staffing or adjustments may be needed.
Ideally, we would like a Live Reports widget that displays the current number of customers waiting for a callback, similar to how we can see the number of callers currently waiting in our General and Membership Management queues.
6 votes -
Retrieve Call Logs of Deleted Users
Request
Provide administrators with the ability to retrieve or export call logs associated with users after the user has been deleted.
Description
Currently, once a user is deleted, their associated call history may no longer be accessible through the standard call log interface. This creates a significant challenge when administrators need to retrieve historical call information for auditing, reporting, compliance, or investigation purposes.
The requested enhancement is to retain the call log records associated with deleted users and allow authorized administrators to search, view, and export those records.
Requested Functionality
Allow Super Admins or authorized administrators to search for deleted…6 votes -
Access call log of other extension via the RingCentral app
"We require a configuration that allows selected team members to monitor the call activity/log (made and received) of other account extensions. This visibility must be accessible within the standard RingCentral app interface, bypassing the need for admin portal access."
6 votes -
Performance Report - Total Call Minutes by Day/Week/Month
When generating a report under the Adoption & Usage Analytics category, it would be extremely helpful to have the option to download a COMPANY-WIDE REPORT OF TOTAL CALL MINUTES. Currently, call minutes can only be viewed at the individual level and segmented by External, Internal, Outbound, and Inbound categories. Please refer to the attached image for reference.
Tracking COMPANY-WIDE TOTAL CALL MINUTES is essential for determining whether our current minute allotment is sufficient or if additional minutes need to be purchased.
6 votes -
Allow Managers to Access Analytics and Call Logs for Specific Users Only
I would like to request the ability to assign granular permissions that allow a manager to view the performance analytics and call logs of a specific user only, without granting access to other users’ data.
Currently, access permissions appear to be broader in scope and do not allow restriction to a single specific user. Having this feature would improve data privacy, role-based access control, and managerial oversight while maintaining security and confidentiality across the organization.
This enhancement would be highly beneficial for organizations that require structured reporting lines and limited data visibility based on hierarchy.
For example:
Samin Maestro (Ext.…6 votes -
Enable Super Admins to monitor voicemail activity and response rate via a report in Admin portal
Enable Super Admins to monitor voicemail activity and response rate via a report in Admin portal that displays the total number of voicemails, the count listened to and resolved, and the average response time on how quickly team members are listening to and resolving voicemails.
6 votes -
6 votes
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Real-Time Dashboards Should Have Ability To Identify Queue Outbound Calls
My agents make outbound calls on shared queues, not using a campaign, but the realtime dashboard doesn't have the ability to show inbound vs outbound queue calls.
6 votes -
Allow Admins to see the IP Address or Network where users sign in
Title
Allow Admins to see the IP Address or Network where users sign in
Description
Please add a feature that allows Admins to view the IP address or network location used by users when they sign in to RingCentral.
This would be very helpful for:
Troubleshooting user connectivity issues (especially for remote agents)
Verifying login locations for security
Tracking suspicious or unauthorized sign-ins
The IP address or network information could appear in the Admin Portal > User Activity / Sign-in History, and also be available for export in audit logs.
6 votes -
Abandoned Call Definition is misleading
The current definition of Abandoned calls in a call queue is: Count of all queue calls that were not answered by a user (includes VM)
Expected definition is: Count of all queue calls that were ended by the caller.
Suggest changing this definition as it can be extremely confusing for at a glance analysis.
Calls that get routed to a voicemail should not be counted as abandoned. Likewise, calls routed to another call queue via the wait time timeout or max calls in queue threshold should not be counted as abandoned. Those calls should be counted as "transferred out" or…
6 votes -
Live Call Translator
Need a service to have a live call translator to facilitate calls with Spanish speaking patient with English speaking office staff
6 votes -
analytics alert when devices are offline
Analytics alert when devices are offline, add as an option
6 votes -
Include the phone state in the data analytics for examples time spent in DND
If able to see time someone spends in DND then it makes it more effective to performance manage when they can be shown the data. This will also allow targets to be set for team members for time spent in DND whilst on their shift.
6 votes -
Create Custom KPI's in the Analytics
Ability to create custom KPIs in the reporting/analytics module
6 votes -
company directory with DIDs that can be downloaded or exported
Have a company directory that can be downloaded or exported
6 votes
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