743 results found
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Customized analytic reports
Should be able to have the option to customize the downloaded reports on analytics and remove columns
3 votes -
Analytics report date range access
Hello, could it be possible to get reports for calls for the past 12 months?
3 votes -
RingCentral Analytics: KPIs for Tracking minutes for Internal Calls (between users) and Call Monitoring/Barging into calls
We would like to be able to see in Analytics:Minutes spent on calls internally (between users)Minutes spent Monitoring calls or barging into calls
3 votes -
Performance Report during weekdays
needs to get the performance report from different months but only wants the data from weekdays, doesn't want to use weekends
3 votes -
Add time slot filter in Adoption & Usage.
We have a staff of recruiters that are on the phone a lot throughout the day. It would be extremely helpful to be able to run a phone usage report where we can filter in a set time slot. Example: April 3rd from 1:00 pm - 3:30 pm.
3 votes -
Download Adoption & Usage page as a PDF
I need to download the Download Adoption & Usage page as PDF. The performance report is no way near in depth as the Adoption & Usage page.
3 votes -
Modify Time for Analytics Report
The customer would like to have this feature such as modifying the report subscription, increment every 15 or 30 mins instead of hourly. They also wanted to have an immediate test like they can download it directly.
3 votes -
Report that shows user Call Recording Status & Permissions
This would allow admins to view the users who already has Automatic Call Recording and whichever Permission they have in one go. Very useful if you have a big amount of users
3 votes -
Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month
This is useful to compare metrics and output of users in a more specific timeframe, especially on days where the office may be busier with calls. You could compare every Monday within a month for example in one report, to see productivity. This allows you to make a more accurate comparison in relation to call volume and productivity if Mondays are your busier days of the week. There are ways around this by pulling reports individually and compiling data, but having a shortcut would be nice!
3 votes -
Email to Fax Report
To add specific reports for email to fax. This will help to see the number of outgoing faxes that were using email to fax feature.
3 votes -
"Wrap up" status visibility
An additional status “wrap-up” for queue management. Now the Engineer is seen available, although he can’t receive calls 5mins after previous call because of wrap up settings in queue management. It would be nice to have wrap up status set automatically so that the queue manager is able to see that they are in the "cool down" period. Also to have the ability to change this status manually to Available in less than 5 mins if needed.
3 votes -
Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions
Feature Description:The current Business Analytics feature offered by RingCentral provides valuable insights into either call queue calls or user calls separately. However, there is a critical need to enhance this functionality by incorporating the ability to track calls comprehensively. This feature request aims to bridge the gap by ensuring that calls that pass through call queues are visible at both the call queue level and individual user extension level. This enhancement will provide better visibility and facilitate easier analysis of calls, improving reporting capabilities within the Business Analytics platform.
3 votes -
track spikes in call volume
I was wondering, is there a way with our MVP accounts to track spikes in call volume? if there were to be a spike in call volume we'd like an alert, I looked through the alerts menu in analytics and couldn't seem to find exactly what I need, I only found percent of good quality calls. Would this feature require advanced reporting?
3 votes -
Add "Forwarded To" information to an Analytics report.
Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.
3 votes -
Minute Counter Visibility
Minute counter for every statusieAvailableUnavailableOn Break
3 votes -
Performance Report Attendees Filter
Customer want to have a specific filter for their Performance Report to sort each of their specific attendees to check how many meetings they already attended to an entire date frame.
3 votes -
Analytics: Ability to generate how many calls were forwarded from a queue
The issue at hand revolves around the inaccurate tracking and categorization of forwarded calls from a queue in the analytics system. When calls go unanswered and are subsequently forwarded, they fail to be properly recognized as missed calls within the analytics reporting. Consequently, this discrepancy leads to an underestimation of missed call volume, skewing the data on call activity and hindering the ability to gauge call handling efficiency accurately. This oversight presents a significant challenge in obtaining a comprehensive understanding of customer interaction and service performance metrics. Addressing this issue is crucial for refining operational processes and ensuring that customer…
3 votes -
Report for Users' Login
The customer wants to have an access to reports for their users' login on their call queue groups.
3 votes -
Notification to the users that the call has been answered
Call queue notification to the users that the call has been answered from another device.
2 votes -
The capability to log the time stamp of Desk phone DND status.
It will be better if we can log the DND time stamp of the desk phone for monitoring.
2 votes
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