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1034 results found

  1. Update the locked user access email being sent to Super Admin

    Update the locked user access email being sent to the Super Admin email.

    The super admin email is notified when an extension gets locked out for an incorrect password. The email received contains a way for the user to reset their extension, however, it doesn't fit for the admin to reset it. The content should inform the admin that there is an attempt to log in to the account multiple times resulting in being locked out.

    Admin should be informed to contact the agent if it's valid and help them reset the password if they initiate it. Otherwise, it is…

    4 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
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  2. retrieve the settings if the user was deleted accidentally.

    To be able to recover the user's ext data in case ext a was accidentally deleted.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  3. I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time

    I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  4. Show phone numbers list for loop calls for call queue and user extension in Call logs or Analytics.

    User extension is member of a call queue which shows 142 refused calls in analytics report however the phone numbers for refused calls are not showing in both call logs and analytics.

    When the system detects a routing loop the calls that circle around time after time with in seconds are discarded and will not show up in Call Logs or Analytics. This would be a feature request for BA reports as no further development is being put into PR reports for nearly two years now.

    Request to show phone numbers list for loop calls for call queue and user…

    4 votes
    1 comment  ·  Subscriptions  ·  Admin →
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  5. Hourly data in performance report

    wants to have a reports that will provide the data for hourly details

    for example from 05/06-05/10 when we check the analytics trend on what specific hour they receive the highest numbers of calls customers wants to click that data and pull up the details however at the bottom of the report there is no option to see the hourly data it is only showing the summary of inbound calls per user

    4 votes
    Needs More Information  ·  0 comments  ·  Subscriptions  ·  Admin →
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  6. Live reports license availability statement

    You are currently able to view licenses that are assigned to an individual within the Live Reports licenses section, but not unique users who may have logged in to view a dashboard, and not be a named user.

    It would be helpful to have a point-in-time statement of which unique users have also used a Live reports license during the customer's billing month to assist the customer in knowing whereabouts they are in terms of available licenses.

    4 votes
    0 comments  ·  Live Reports  ·  Admin →
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  7. Ability to assign/share a User's direct number as a caller ID to other users

    We would like to be able to share a user's direct number as a caller ID with other users.

    4 votes
    1 comment  ·  Other  ·  Admin →
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  8. Billing Cost Center data can't be downloaded to excel or csv.

    The new "Billing portal" is equally as useless as the old one. RingCentral has a beautiful cost center feature which breaks down our bill perfectly. However if I can't get this data in a CSV file it is not beneficial for us.

    Please allow us the ability to download our bills in csv format, or at least the first 3 pages.

    4 votes
    1 comment  ·  Other  ·  Admin →
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  9. option to view individual SMS logs for non-admin roles

    Is there any way to give a user (manager) access to run her own SMS Logs reports, same as she does with Call Logs, but without giving her admin rights?

    4 votes
    0 comments  ·  Other  ·  Admin →
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  10. Call Center Monthly Reports

    I am looking to run a monthly KPI report for multiple queues, that is broken down daily and shows total Monthly KPI's at the bottom.

    I am being instructed to run a daily report and then compile at the end of the month, but if RingCentral already can pull monthly information why not have it just display how those numbers were totaled?

    Mitel was able to run the attached report.

    4 votes
    1 comment  ·  Subscriptions  ·  Admin →
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  11. We need reporting for prior 12 months! Year over Year data would be incredible.

    We need reporting for prior 12 months! Year over Year data would be incredible

    4 votes
    0 comments  ·  Live Reports  ·  Admin →
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  12. Select multiple users in the reports call log

    Add the option to select multiple users in managing call logs in the reports.

    4 votes
    0 comments  ·  Other  ·  Admin →
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  13. Support Monitored Calls in Business Analytics

    When a call has been monitored, the call is no longer showing in Business Analytics.

    4 votes
    0 comments  ·  LOB  ·  Admin →
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  14. generate the refused calls from the user from the call queue should not be counted multiple times and should be the same as to the call queu

    4 votes
    1 comment  ·  Admin →
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  15. Video Recording - Daily/Weekly/Monthly Reports

    Would love to have a specific feature for our Daily/Weekly/Monthly Reports for our Video Recordings on our analytics to see which users are recording the meeting and not having to go through each individual recording.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  16. Add Additional Filters to Analytics Performance Reports

    Example:Extension 999707 "Florida Forward" is set as Key-Press option #1 at two sites:103-Austin104-DallasWe need to be able to see how many times key-press 1 (ext 999707) is hit from EACH site. When looking at the performance report in analytics for the 999707 extension, we can see the calls to the extension that originate from both sites, however, we cannot filter the data based on the site in which the call originated.Currently, the only way to gather this data is to expand each call and manually record the originating site....Solution:Add a filter that allows for the filtering of calls based on…

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. True "All" option in User filter on Performance Reports

    Current functionality:The "Name" checkbox to include all users in the Users/Groups/Depts/IVRs/Queues filter seems to be setting the filter value to a static list of all current users. If I had saved a report yesterday that included all users, and we onboarded a few new team members today (including having them added to the phone system), the saved report does not include those incoming users. Instead, the filter maintains the static list that was set based on yesterday's users.The new users show up in the filter now, but I must manually add them to the list of included users either by…

    4 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  18. Ring Central Analytics - Performance Reports - Add Date Range: 5 Days or Mon.-Fri.

    Our business hours are Monday-Friday. It would be beneficial to have a date range added as 5 days or if better, Mon.-Fri. The Daily subscription would be assigned. We're using "Today" in the Date Range, but then Saturday/Sunday deliver blank reports and we'd like to eliminate.

    4 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  19. Call Queue SLA

    I would like to see an SLA to track the percentage of time that a resource spends in the call queue and the number of calls that a resource gets while in the call queue each day.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Performance Reports Line Graph

    It would be better to include the line graph from the performance reports when downloading/exporting the report via pdf file

    4 votes
    Implemented  ·  1 comment  ·  Other  ·  Admin →
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